bdpa burning issues as of 1/29/05 milt haynes national bdpa immediate past president (ipp)

BDPA Burning Issuesas of 1/29/05

Milt HaynesNational BDPA

Immediate Past President (IPP)

1Q2005 NBOD Meeting 2

Burning Issues

• Process Steps Immediate Past President continues to collect

issues and valuable feedback. Issues and Resolutions are tracked in Salesforce.com

Board members are encouraged to contact Immediate Past President and Business Area assigned to issues to volunteer to help resolve issues

Resolution Teams meet to analyze the problem situation, identify root causes, develop countermeasures and action plans.

Immediate Past President and Resolution Team Leaders provide monthly updates to the NEC and quarterly updates to the NBOD.


Burning Issues – Overall Status

• 63 Issues Logged• 20 Open Issues• As of 9/2/04 Salesforce.com CASES are used

to track issues (https://na1.salesforce.com/500/o)

• Escalations Requested by Salesforce.com• Issues Status added to NEC monthly reports• Request for status sent out monthly via

Salesforce.com


Burning Issues – Aging Report (1/29/05)

Age (Days)

Case Number Contact Name Subject

149 00001038 Brooks Baker BDPA Burning Issue #4-Member Retention/Participation (3Q03)149 00001039 Brooks Baker BDPA Burning Issue #8-New Member Benefits (3Q03)149 00001040 Rick Giraudy BDPA Burning Issue #11-BDPA/BETF Relationship (3Q03)149 00001041 Betty Hutchins BDPA Burning Issue #13-Entrepreneurial Development (3Q03)149 00001042 Rick Giraudy BDPA Burning Issue #46 Timely transfer of funds from National to the chapter (3Q04)149 00001043 Brooks Baker BDPA Burning Issue #44 - Student Chapter Policy Review (2Q04)149 00001044 Tammy Wilkins BDPA Burning Issue #41 - BOD Communication (2Q04)149 00001045 Gina Billings BDPA Burning Issue #32 - Website changes need an approval process (1Q04)149 00001046 Gina Billings BDPA Burning Issue #33 - Legal Questions Regarding Website Privacy (1Q04)149 00001049 Rick Giraudy BDPA Burning Issue #39 - HSCC Fund Raising (2Q04)144 00001057 Wayne Hicks BDPA Burning Issue #48 - BDPA Burnout (4Q04)98 00001065 Brooks Baker BDPA Burning Issue # 54- DeVry Chicago Faculty/Staff paid memberships84 00001067 Vercilla Brown BDPA Burning Issue # 56- NBOD Report Delivery, Clarity, Relevancy83 00001068 Dwight Hugget BDPA Burning Issue # 57- Bdpa.org and CIO Issues82 00001069 Vercilla Brown BDPA Burning Issue #58 - NBOD Meeting Rooming List SOP21 00001070 Milt Haynes BDPA Burning Issue # 59- Issue Resolution Effectiveness0 00001071 Rick Giraudy BDPA Burning Issue # 60. Need Better GDB Financial Audit Trials0 00001072 Gina Billings BDPA Burning Issue # 61. National Communication with Local Chapter Sponsors0 00001073 Rick Giraudy BDPA Burning Issue # 62. Securing Quickbooks (Online Version) for discounted price0 00001074 Wayne Hicks BDPA Burning Issue # 63. Renewal of Hewitt Corporate Members


Burning Issues Status

1. Accountability (closed)2. New Chapter Support (closed)3. Membership Management Database (Milt Haynes, 3Q03), Pending 5/15/04 go live date. Closed4. Member Retention/Participation (Brooks Baker, 3Q03, CASE 1038), Pending MM Summit at 2004 National Conference. Brooks will provide tools at the 2Q04 NBOD Meeting. 8/22/04: National President requests an update.5. Organizational Strategy (Name Change, Mission, Vision) - closed6. Corporate Sponsorship/Sales (Gina Billings, 3Q03), Hold-off List process in place. Closed.7. Member Services (Career Development, Coaching, Tools) – Wendy Wonsley, 3Q03, Closed to BDPA Portal GAT Report.8. New Member Benefits (update magazine subscriptions, etc., 3Q03, CASE 1039) – Brooks Baker, Pending benefits documentation. – Website updated. Need new Benefits Director. 8/22/04: National President requests an update.



9. 501c3 vs. 501c6 (Rick Giraudy, 3Q03), Closed.10. Conference Site Application Process (closed)11. BDPA/BETF Relationship (Rick Giraudy, 3Q03, CASE 1040), BETF to assign liaison. 8/22/04: National President requests an update.12. Communications (Emails, intranet, web, PR, etc.) - closed13. Entrepreneurial Development (Betty Hutchins, 3Q03, CASE 1041), 8/22/04: National President requests an update.14. Chapter Status Reports (Wayne Hicks, 3Q03), President is handling. Closed.15. H1-B Visa (closed)16. Membership Profile (closed)17. Organization Issues (Milt Haynes, 4Q03). No response from chapter. Closed.



18. Elections (Houston, Gina Billings, 4Q03), No response from the chapter. Closed.19. Financial Integrity of National BDPA (Cincinnati, Rick Giraudy, 4Q03) No response from the chapter. Closed.20. HSCC Funding and Computer Lab Location (Central Illinois, Wendy Wonsley, 4Q03), No response from the chapter. Closed.21. Corporate Sponsorships (Chicago, Gina Billings, 4Q03), No response from the chapter. Closed.22. Member Services, Communications, SIGs & Professional Development (Chicago, Wendy Wonsley, 4Q03), Chapter President reports that the issue can be closed.23. Membership Transmittal Issues (Boston Metro West, Brooks Baker, 1Q04), Chapter President responds that VP MM has resolved transmittal issues. Closed.24. Lost Check from National (Boston Metro West, Rick Giraudy , 1Q04), Chapter President reports that the issue can be closed. 25. Chapter Address Change (Boston Metro West, Brooks Baker, 1Q04), maintaining accurate chapter address information will be addressed with the new MM DB. Closed.



26. Accessing Financial Records for Audits (DC, Rick Giraudy, 1Q04)Status: Gwen Hunnicutt reported on 2/16/04 that this is no longer an issue. Closed.27. Fund Raising (Greater Philadelphia, Richmond, Rick Giraudy, 1Q04), No response from the chapter. Closed.28. Website/Newsletter (Greater Philadelphia, Wendy Wonsley, Zuri Stanback , 1Q04), No response from the chapter. Closed.29. Consistent Distribution of Membership Cards (Dayton, Brooks Baker , 1Q04), No response from the chapter. Closed.30. Conference Bridge for NBOD Meetings (Rhode Island, Milt Haynes , 1Q04), No response from the chapter. Closed.31. Need IT Entrepreneur Programs (Rudy Duke, Jackie Ockleberry, Tammy Wilkins, Wendy Wonsley , 1Q04), Status: ClosedSee following response from National BDPA President, Wayne Hicks, “Ricky Penick (Chicago) is chairing the Small Business IT Effectiveness Center GAT. We don't have a leader for the next GAT yet. Rudy Duke agreed to serve on Ricky's GAT. Ricky is recruiting for the remainder of his 5-7 person team. Entrepreneur's are entitled to a discounted booth ($2000) which is inclusive of a full conference registration and invitation to the Invitation-Only EntShowcase luncheon sponsored by Black Enterprise.”



32. Website changes need an approval process (DJ Washington, Gina Billings, Zuri Stanback, 1Q04, CASE 1045), Status Pending.Update from BDPA Dallas President, DJ Washington, “No! This is an open issue. It will be on the agenda for the president meeting per Gina’s suggestion, yet I am uncertain of where it stands from a NEC perspective.”33. Legal Questions Regarding Website Privacy (DC, Gina Billings, Zuri Stanback, 1Q04, CASE 1046), President-Elect is working with the CIO to update the Privacy statement on the National BDPA website. Status Pending.34. Rate Chapters on NBOD Participation (DC, Chicago, Gina Billings, 2Q04, CASE 1047). Status Closed.35. Upgrade of National BDPA HSCC Systems (DC, Betty Hutchins, 2Q04, CASE 1048). Status Closed.36. Corporate Sponsorships Initiated at the National Level (Chicago, Gina Billings, 2Q04) Chapter received necessary information. Closed37. Membership Transmittals (Chicago, Brooks Baker, 2Q04) One BDPA Global DB Payment Processing has eliminated the transmittal process. Closed38. Increasing Corporate Sponsorships (Cleveland, Baltimore, Gina Billings, 2Q04) Tools and training provided at Chapter Building Workshop. National BDPA Corporate Sales Team is available for support. Closed.39. HSCC Fund Raising (South Florida, Rick Giraudy, 2Q04, CASE 1049) Status Pending.



40. Chapter Management (Baltimore, Hartford, Brooks Baker, 2Q04) No longer an issue. Closed41. BOD Communication (Dallas, Baltimore, Betty Hutchins, 2Q04, CASE 1044) Status: Pending42. National Conference Host Site RFP Document (Baltimore, Vercilla Brown, 2Q04) Wayne formed a task force with Vercilla, Denise, and Gina. Task Force produced updated documents that were approved at 3Q04 NBOD meeting. Closed43. Planning for 2004 National Conference (Dallas, Vercilla Brown, 2Q04) Conference was successfully completed. Status: Closed44. Student Chapter Policy Review (Birmingham, Brooks Baker, 2Q04, CASE 1043) Status: Pending45. Chapter Building – Membership and Visibility and Sponsorship (Seattle, Baltimore, Brooks Baker, 3Q04) These topics were covered in the Chapter Building workshops. Closed



46. Timely transfer of funds from National to the chapter (Cincinnati, Central Illinois, Rick Giraudy, 3Q04, CASE 1042) Global DB provides a virtual cash account. Payment processing SOP provided. Status: Pending concurrence to close.47. Need documentation for Global Database administration (Cincinnati, Brooks Baker, 3Q04) Documentation Provided. Closed48. BDPA Burnout (Boston, Wayne Hicks, 4Q04, CASE 1057) Status: Wayne is looking for feedback on the Volunteer Handbook.49. Timely transfer of funds from National to the chapter (Chicago, Rick Giraudy, 4Q04, CASE 1060) Status: Closed50. Global DB Membership Processing (Chicago, Brooks Baker, 4Q04, CASE 1061) Status: Complete51. Chapter officers “Term of Office” (Central Illinois, Milt Haynes, 4Q04, CASE 1062) Status: Closed at 11/3/04 chapter meeting. 52. Initiate college chapter exploration in the local community (Central Illinois, Brooks Baker, 4Q04, CASE 1063) Status: Closed



53. Chapter reimbursement for the 2003 free memberships (Central Illinois, Brooks Baker, CASE 1064) Status: Closed by Rick Giraudy and Lorenzo Marshall.54. DeVry Chicago Faculty/Staff paid memberships (Devry Chicago, Brooks Baker, CASE 1065) Status: Pending55. Establish Process to Return Chapter Awards Books (Cincinnati, Vercilla Brown, CASE 1066) Status: Closed. Earl Pace provided a process for returning chapter books.56. NBOD Report Delivery, Clarity, Relevancy (Chapter Presidents, Vercilla Brown, CASE 1067) Status: Pending57. Bdpa.org and CIO Issues (4Q04 NBOD, Wayne Hicks, CASE 1068) Status: Pending58. NBOD Meeting Rooming List SOP (4Q04 NBOD, Denise Holland, Vercilla Brown, CASE 1069) Status: Pending59. Issue Resolution Effectiveness (1Q05, Milt Haynes, CASE 1070) Status: Pending60. Need Better GDB Financial Audit Trials (1Q05, Frank Hill, Rick Giraudy, CASE 1071) Status: Pending61. National Communication with Local Chapter Sponsors (1Q05, Reggie Gardner, Gina Billings, CASE 1072) Status: Pending62. Securing Quickbooks (Online Version) for discounted price (1Q05, Lahesha Williams, Rick Giraudy, CASE 1073) Status: Pending63. Renewal of Hewitt Corporate Members (1Q05, Aaron Jones, Wayne Hicks, CASE 1074) Status: Pending

bdpa burning issues as of 1/29/05 milt haynes national bdpa immediate past president (ipp)

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