be a "go to": 10 steps to building personal credibility
DESCRIPTION
Slides from a presentation delivered to the Arizona School Personnel Administrators Association on October 28, 2099. Comments focus on steps HR professionals can take to develop stronger, more trusting relationships with their internal customers. Based on the work of Alan Weiss, in his book Organizational Consulting, 2003.TRANSCRIPT
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Be a “Go To”10 Steps to Building Personal Credibility
Presented for
AZ School Personnel Administrators Association
October 28, 2009
Marnie E. Greenwww.managementeducationgroup.com
© Management Education Group, Inc.
Our Changing Role: Headlines
• “HR Pros See Need for Change” Workforce, January 2009
• “HR Departments Begin to Reinvent Themselves” IPMA News, June 2000
• “A Rapid Transformation from Staff Services to Internal Consultations”
Public Personnel Management, Spring 2008
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I need to make a high quality hire.
Here’s a list of bodies.
What the customer really wants
What the customer hears from HR
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I want to dismiss this employee.
Well, we can’t do that yet because. . .
What the customer really wants
What the customer hears from HR
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I want to reward this great employee.
Our pay schedule only allows. . .
What the customer really wants
What the customer hears from HR
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I have an employee that needs X training.
We don’t have
enough people/money to offer that.
What the customer really wants
What the customer hears from HR
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I’d like to do X, Y, and Z.
The rules say. . .
What the customer really wants
What the customer hears from HR
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Traditional, Orderly HR
implementget the job donedo things right
School or Department
either likes or dislikes the
solution
School or Department has an HR “problem”
HR responds to the problem as
efficiently as possible
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Chaotic, Modern HR
HR???
innovatesdriven by mission
does the right things
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Another Model to Consider
Strategic Planning Process
Action Planning
ResultsImplementation of the Plan
Opportunities
Successes
Problems
Crises
PROACTIVE REACTIVE
HR’s Response
Call HR!!
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Key Questions for Human Resources
How do we get them to come to us
BEFORE they have a problem?
How do we get them to trust us?
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Credibility and Visibility
The Key to the Human
Resource Professional’s
Success
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Great Resource for HR Professionals
The following tips were adapted from
“Organizational Consulting”
by Alan Weiss.
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Show Up
Meet people face to face. Speak out at meetings. Go to them.
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Make Intelligent Noise
Do your homework. Know your stuff.Build your vocabulary.
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Blow Your Own Horn
Contribute to the District newsletter. Serve as leader of a district-wide team. Don’t say how
good you are. Prove it!
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Create Your Own Pedigree
Focus on your own performance and don’t worry about the shortcomings of others. Do
you best!
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Can the Honorifics
The more noise you make about yourself, the less substance others perceive.
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Eschew the Fads
Make your contribution “real.”
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Learn the Issue
Look at issues from your customer’s point of view, rather than from your own. What’s it
like to be them?
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Catch a Wave
Look for trends or initiatives that you can be a part of.
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Act Dispassionately
Avoid becoming the “poster child” for one side of a polarizing issue.
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What are some of the issues that you are passionate about
that if left unchecked could get you in “trouble”?
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Provide Proactive Value
Take steps to meet other’s needs without being asked. Reach out and offer.
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Professional and Personal Credibility
• Show up
• Make intelligent noise
• Blow your own horn
• Create your own pedigree
• Can the honorifics
• Eschew the fads
• Learn the issue
• Catch the wave
• Act dispassionately
• Provide proactive value
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Action Planning
List two action steps you can take to become a more credible human resources
professional.
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Thank you for your time!
Marnie E. GreenManagement Education Group, Inc.