be-a-star 2015 table of contentsbeastar.compass-usa.com/sitecollectiondocuments/mhc...complete the...

1

Introduction .................................................................................................................................................................. 2

CEO’s Message ............................................................................................................................................................ 3

Star 1............................................................................................................................................................................. 4 Achievement 1 - 2015 Be-A-Star Program Introduction ........................................................................................... 5 Achievement 2 - Core Menu .................................................................................................................................... 6 Achievement 3 - Client Retention............................................................................................................................. 7 Achievement 4 - OPTIONAL People First Nomination ............................................................................................. 8 Star 1 Achievement 4 Form - PEOPLE FIRST Nomination ................................................................................. 9

Star 2........................................................................................................................................................................... 10 Achievement 1 - Retail Café Sales Growth .............................................................................................................11 Achievement 2 - Nursing Satisfaction Survey ........................................................................................................ 12 Achievement 3 - Compass in the Community ........................................................................................................ 13 Star 2 Achievement 3 Form - Compass in the Community ................................................................................ 14 Achievement 4 - OPTIONAL People First Nomination ........................................................................................... 15 Star 2 Achievement 4 Form - PEOPLE FIRST Nomination ............................................................................... 16

Star 3........................................................................................................................................................................... 17 Achievement 1 - PBIT Growth ................................................................................................................................ 18 Achievement 2 - Diversity & Inclusion .................................................................................................................... 19 Star 3 Achievement 2 Form – Diversity & Inclusion ........................................................................................... 20 Achievement 3 - OPTIONAL People First Nomination ........................................................................................... 21 Star 3 Achievement 3 Form - PEOPLE FIRST Nomination ............................................................................... 22 Achievement 4 – Eyes on the Prize ....................................................................................................................... 23

Awards ........................................................................................................................................................................ 24 Be-A-Star Program Awards .................................................................................................................................... 25 Regional Account of the Year Entry Form .......................................................................................................... 26 Compass in the Community North America Awards ......................................................................................... 27-28 Five Jewel Award ..............................................................................................................................................29-30

Program Support ..................................................................................................................................................31-32

Website Support ........................................................................................................................................................ 33

Be-A-Star 2014 - Official Rules ............................................................................................................................34-35

Star Due Date Calendar............................................................................................................................................. 36

MAP Document .......................................................................................................................................................... 37

Star Tracking Posters...........................................................................................................................................38-40

Table of ContentsBe-A-StAr 2015

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Welcome to the 2015 Be-A-Star Program: Spotlight On Us

Compass Group has succeeded for 20 years by keeping the focus on our customers and giving them our very best, every day. When a milestone year rolls around, it calls for a celebration of our company and our people. This year’s Be-A-Star theme, Spotlight On Us, centers on the inclusive word “Us.” It says that every associate is essential to our company’s growth and prosperity. We can all share the spotlight, and enjoy the rewards of the team approach that has helped us lead the industry for two decades.

The Be-A-Star program gives you goals that will help you be successful, while offering you the opportunity to be recognized for being the best. Star Achievements are tasks aligned with your division’s MAP objectives and other goals. The program consists of 3 Star periods, aligned with the first three quarters of the fiscal calendar. In the fourth quarter, results are tallied, and national winners are determined. Challenge yourself and your team to exceed expectations, and you may be among the winners!

You can access your program instructions, find support, upload submissions and claim Stars right here on the Be-A-Star website. We’ve done our best to make it simple and to give you links to everything you’ll need. Please help us keep it ‘green’ by completing and submitting all reports and forms electronically.

How to get started:• ReadtheIntroductionandStars1,2and3;prepareaplanforcompletingalltherequirementsontime.• IntroducetheProgramtoyourteam: 1. Read your leader’s message aloud. 2. Play the Program Kick-Off Video. 3. Share the support document “Mapping Our Way Forward” with your team - an overview of Compass Group’s

Management & Performance Framework. 4. Order Be-A-Star merchandise to build enthusiasm, or to keep on hand for individual recognition at a team meeting or

event. (optional) 5. Print and hang each Star poster to track the progress of each Star period.

Introduction Resource Links:• President’sMessagepage• ProgramKick-OffVideo• Mapping Our Way Forward support document• ProgramSupport

IntroductionBe-A-StAr 2015

3

CEO’s MessageBe-A-StAr 2015

Dear Morrison Healthcare team,Be-A-Star gives Morrison Healthcare a great opportunity to recognize associates and teams for achieving our Key Results, living our cultural beliefs and taking the lead together. Be-A-Star has clearly become a welcome part of the Morrison culture. What better way to Unleash Talent than to celebrate those team members that help Morrison Healthcare achieve our Key Results?

The theme of this year’s Be-A-Star program is Spotlight on Us. It celebrates 20 years of Compass Group going above and beyond to serve customers and clients. Staying focused on our business plans and Key Results will help Morrison Healthcare exceed expectations. As always, there is an emphasis on recognizing our great people through People First.

For 2015, our Be-A-Star criteria will focus on Taking the Lead Together and achieving our Key Results which include:• RetailCaféSalesGrowth• PBITGrowth• ClientRetention• NursingSatisfactionSurvey• CoreMenu

I look forward to celebrating your accomplishments as you work toward becoming a three-star account and being named Regional or National Account of the Year. Let’s have a terrific and successful year for Be-A-Star and Morrison Healthcare!

Sincerely,

Tim PierceCEOMorrison Healthcare

Leader’s Message Resource Links:Printable PDF of leader’s message

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Star 1 Due Date: December 17, 2014

Note:theMorrisonHealthcareStar1DueDateisDecember17,2014.Thisisapproximatelytwoweeksearlierthanthe due date published on the Be-A-Star website. You must complete actions or make submissions by the Morrison Healthcare due date in order to allow time for program administrators to verify your eligibility and claim Stars on your behalf.

You have three achievements for Star 1 plus the option for one associate recognition nomination.

Click on each achievement to see a full description and instructions.

Star Achievement Links:• 2015Be-A-StarProgramIntroduction• CoreMenu• ClientRetention• OPTIONALPeopleFirstNomination

Star 1DuE DaTE: DECEMbEr 17, 2014

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2015 Be-A-Star Program Introduction

Welcome to the 2015 Be-A-Star program, Spotlight on Us! Be-A-Star is the Compass Group program that recognizes associates and teams for achieving key results with excellence. The program is divided into three “Star” periods, beginning now and ending June 3, 2015. By meeting all of the Star Achievement criteria and completing all three Stars by their due dates, your team exemplifies the Be-A-Star spirit of ‘going above and beyond’ and may earn recognition via regional or national awards. You may even win the opportunity to attend the Be-A-Star Awards Celebration!

Follow the instructions provided to log into the Be-A-Star website to access the Morrison Healthcare Be-A-Star Program for2015.ThewebsitecontainstheinformationyouneedonyourStarAchievementsandsupportingmaterials,including:• AletterfromCEOTimPierce• Stars1through3AchievementsandResources• Starsubmissionlinksthatareeasytofollowandcomplete• Be-A-Starcontactinformation• StarDueDateCalendar(toremindyouwhenStarsaredue)• WebsiteTutorial• Threeletter-sizeStarTrackingPosters,oneforeachStar• Be-A-Starmerchandiseyoumayorderforyourteam

There are TWO requirements for Achievement 1:1. Read the program introduction and Stars 1, 2, and 3 to become familiar with the program.2. Conduct your team meeting to introduce the 2015 Be-A-Star Program. a. Read CEO Tim Pierce’s letter aloud to your team. b. Print and hang the Star 1 Tracking Poster in a visible location. All three Star Tracking Posters can be downloaded

from the Introduction page. Don’t forget to print and hang the new poster for each Star period.

How to get credit:All accounts will automatically receive credit for this achievement.

Star 1 - achievement 1DuE DaTE: DECEMbEr 17, 2014

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Core Menu

Use of our core menu, the Great Living menu, for both retail and patient services is one of the Key Results for Morrison Healthcare in FY15. The Great Living menu is available in Webtrition. It delivers healthy, delicious menu options and offers the flexibility to customize menus with regional favorites. Use of the Great Living menu is in line with MAP 3 Food Costs because it helps chefs and managers deliver quality and a range of food choices to customers while lowering and monitoring foods costs.

How to get credit:1.GatheranyinformationyouwillneedtocompletetheMHCStar1surveyonline.Thefollowinginformationisrequired:• Accountdirector’sfirstname.• Accountdirector’slastname.• Ifyouarenotthedirector,yourfirstandlastname.• Enteryouremailaddress.• Enteryour5-digitoperationnumber.• Enteryouroperationname(forexample,ThomasUniversityHospital).• Mailingaddressofyouroperation.• Telephonenumberofyouroperation• RVPregion• RDOlastname• WasaQuarterlyBusinessReview(QBR)heldwithyourclient(s)inthelast90days? - If yes, what was the date of the meeting? •NametwotopicsoragendaitemscoveredduringtheQBR -Ifno,isaQBRscheduled? •Whatisthedate?• AreyourunningtheGreatLivingmenuinyouroperation(yes/no)? - If yes, enter the sales (in dollars) on the gluten free soups in your retail operation for the most recent month ended

Complete the Star 1 Achievements online survey using the link provided. The same online survey is used to report on Achievements 2 & 3 so have all of your information on hand before starting the survey.

Star Resource Links:https://www.surveymonkey.com/s/MHCStar1

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Client Retention

Client retention is a Key Result for FY15 in Morrison Healthcare. Satisfied and loyal clients not only stay with Morrison Healthcare, they also refer new clients to us. How do you know what is important to your client and whether you are exceedingtheclient’sexpectations?MeetingwiththeclientinregularlyscheduledQuarterlyBusinessReviews(QBRs)isonewaytofindout.Inthisachievement,youwilltellusaboutQBRsatyouraccount.

How to get credit:GatheranyinformationyouwillneedtocompletetheMHCStar1surveyonline.Thefollowinginformationisrequired:• Accountdirector’sfirstname.• Accountdirector’slastname.• Ifyouarenotthedirector,yourfirstandlastname.• Enteryouremailaddress.• Enteryour5-digitoperationnumber.• Enteryouroperationname(forexample,ThomasUniversityHospital).• Mailingaddressofyouroperation.• Telephonenumberofyouroperation• RVPregion• RDOlastname• WasaQuarterlyBusinessReview(QBR)heldwithyourclient(s)inthelast90days? - If yes, what was the date of the meeting? •NametwotopicsoragendaitemscoveredduringtheQBR -Ifno,isaQBRscheduled? •Whatisthedate?• AreyourunningtheGreatLivingmenuinyouroperation(yes/no)? - If yes, enter the sales (in dollars) on the gluten free soups in your retail operation for the most recent month ended

Complete the Star 1 Achievements online survey using the link provided. The same online survey is used to report on Achievements 2 & 3 so have all of your information on hand before starting the survey.



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People First Nomination

One of Morrison Healthcare’s cultural beliefs is Unleash Talent – I lead and empower my team and always recognize their achievements. Recognize one of your associates that demonstrated one or more of our cultural beliefs by going above and beyond in their job by submitting a nomination to the PEOPLE FIRST associate recognition contest. How did the associate’s actions contribute to achieving one of our key results? We want to recognize our people for their outstanding contributions through the PEOPLE FIRST associate recognition contest.

Enter a People First Nomination online. Associate recognition activity is highly suggested.

How to get credit:Complete the PEOPLE FIRST electronic form and upload it along with a JPEG photo of your winner to the Star Claims page of the Be-A-Star website by 12.17.2014. Note: do not ‘claim’ Star 1 on the website; this will be done for you. We’re looking for stories about any associate who provides outstanding service to patients, customers or other team members.

Award: • YourRegionTeamwillselectTWOPEOPLEFIRSTwinnerswhowillreceiveapersonalnotefromMorrisonHealthcare

senior management and a $50 gift card.• TeammembersonbothMorrisonandtheclient’spayrollareeligibletoparticipate.• ThenotesandgiftcardsforthewinningassociateswillbemailedtotheAccountDirectorsothathe/shemaypresent

the winning associate with their PEOPLE FIRST recognition in front of their peers at a team meeting.

Number of awards: • Twoawardsperregion,perStarwillbegiven.• AllPEOPLEFIRSTwinnerswillbeeligibletowinaGrandPrizePeopleFirstAwardgiveninFall2015.

Star Resource Links:Star 1 Achievement 4 Form – PEOPLE FIRST Nomination

Star 1 - Optional achievement 4DuE DaTE: DECEMbEr 17, 2014

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Star 1 Achievement 4 Form - PEOPLE FIRST Nomination

I nominate (enter name and title here) for going above and beyond. **Please ensure the correct spelling of the associate’s name in the space above.

Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:

Nominee’s Manager:

Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

RDO’s Name:

RDO’s Mailing

Address:

Save completed form and upload with a picture of your nominee to the Star Claims page of the Be-A-Star website.

Check the cultural belief below that your nominee has exemplified. Cultural Beliefs:

___ Unleash Talent ___ Be Well

___ Love Patients ___ Retail Excellence

___ Deliver Flavor ___ Own Finances

In the space below state why you are recognizing this person. Include a specific instance where the nominee went above-and-beyond their “normal” duties, demonstrated a cultural belief and contributed to achieving one of Morrison’s key results. Include measurable results, client/customer comments, and concrete examples about the contributions they made towards making us altogether great.

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Star 2 Due Date: March 18, 2015

Note: the Morrison Healthcare Star 1 Due Date is March 18, 2015. This is approximately two weeks earlier than the due date published on the Be-A-Star website. You must complete actions or make submissions by the Morrison Healthcare due date in order to allow time for program administrators to verify your eligibility and claim Stars on your behalf.

You have three achievements for Star 2 –

Three business goals and one (optional) associate recognition nomination.

You must complete all three of the activities to receive credit for Star 2.

Click on each achievement to see a full description and instructions. Star Achievement Links:• RetailCaféSalesGrowthSurveyLink• NursingSatisfactionSurveyLink• CompassintheCommunity• OPTIONALPeopleFirstNomination

Star 2DuE DaTE: MarCh 18, 2015

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Star 2 Due Date: March 18, 2015 Retail Café Sales Growth Retail Café Sales Growth is one of the Key Results for Morrison Healthcare in FY15. It also aligns with MAP 2 Consumer Sales & Marketing Costs. Effectively marketing offerings in Morrison Healthcare retail operations attracts customers, drives sales and creates excitement in our cafés. This achievement focuses on utilizing the limited time offers (LTOs), Superfoods and other promotions to drive higher participation and grow retail revenues.

How to get credit:1. Complete the online survey for Star 2 Achievements and tell us about the promotions in your retail operations, including

seasonal promotions, LTOs, and Superfoods. The same online survey is used for Achievements 1 & 2 in Star 2, so gatherallofyourinformationbeforestartingthesurvey.Youwillneed:

• Accountdirector’sfirstname.• Accountdirector’slastname.• Ifyouarenotthedirector,enteryourfirstandlastname.• Youremailaddress.• Your5-digitoperationnumber.• Youroperationname(forexample,ThomasUniversityHospital).• Themailingaddressofyouroperation.• Thetelephonenumberofyouroperation• YourRVPregion• LastnameofRDO.• ForJanuary,FebruaryandMarch,allofthepromotionsconductedinyourretailcaféoperation: - New Year, New You - Eating Well Chef’s Table - Flexitarian Recipes - Super Bowl Celebration - American Heart Month - Black History Month - Valentine’s Day - National Nutrition Month - St. Patrick’s Day - NCAA Basketball March Madness - Other, please specify• ForJanuary,FebruaryandMarch,theSuperfoodspromotedinyourretailoperation: - Tea - Chiles - Dark Chocolate - Fish - Avocado - Berries - Citrus - Cruciferous Vegetables - Herbs & Spices - Legumes - Mushrooms - Nuts - Tomatoes - Winter Squash -OtherSuperfoods;pleasespecify• ForJanuary,FebruaryandMarch,listthenamesofLTOs(LimitedTimeOffers)featuredinyourretailoperation• HaveyouimplementedtheonlineNursingSatisfactionSurvey? - Yes - No


Star 2 - achievement 1DuE DaTE: MarCh 18, 2015

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Star 2 Due Date: March 18, 2015 Nursing Satisfaction Survey Nursing Satisfaction surveys are a Key Result for Morrison Healthcare in FY15. We know that when nursing staff are satisfied and loyal to Morrison Healthcare it has a positive impact on Patient Satisfaction survey scores. Exceeding expectations on patient satisfaction helps you retain your client, too. In FY15, Morrison Healthcare is launching nursing surveys with an online survey process successfully piloted in 2014.

How to get credit:1. Complete the online survey for Star 2 Achievements and tell us about the promotions in your retail operations, including

seasonal promotions, LTOs, and Superfoods. The same online survey is used for Achievements 1 & 2 in Star 2, so gatherallofyourinformationbeforestartingthesurvey.Youwillneed:

• Accountdirector’sfirstname.• Accountdirector’slastname.• Ifyouarenotthedirector,enteryourfirstandlastname.• Youremailaddress.• Your5-digitoperationnumber.• Youroperationname(forexample,ThomasUniversityHospital).• Themailingaddressofyouroperation.• Thetelephonenumberofyouroperation• YourRVPregion• LastnameofRDO.• ForJanuary,FebruaryandMarch,allofthepromotionsconductedinyourretailcaféoperation: - New Year, New You - Eating Well Chef’s Table - Flexitarian Recipes - Super Bowl Celebration - American Heart Month - Black History Month - Valentine’s Day - National Nutrition Month - St. Patrick’s Day - NCAA Basketball March Madness - Other, please specify• ForJanuary,FebruaryandMarch,theSuperfoodspromotedinyourretailoperation: - Tea - Chiles - Dark Chocolate - Fish - Avocado - Berries - Citrus - Cruciferous Vegetables - Herbs & Spices - Legumes - Mushrooms - Nuts - Tomatoes - Winter Squash -OtherSuperfoods;pleasespecify• ForJanuary,FebruaryandMarch,listthenamesofLTOs(LimitedTimeOffers)featuredinyourretailoperation• HaveyouimplementedtheonlineNursingSatisfactionSurvey? - Yes - No

Use the link provided to complete the Star 2 Achievements Survey online.



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Compass in the Community

Compass Group recognizes its responsibility to make a positive contribution and impact in our communities through outreach initiatives. This can easily be achieved by leading, participating, or supporting a community outreach project that alsocontributestomeetingMAP1,2or3goalsandobjectives:

• Partnerwithyourclient(s)andcustomerstoleadanoutreachproject.• Assistwithprogramsyourclientandcustomersarealreadyhostingviain-kind,financial,orvolunteersupport.• CollaboratewithareaCompassGroupaccountsinfacilitatingacommunityactionevent.• Individuallyleadactivitiestomeetasocietalneed.• Recognizeandaidwithassociate-initiatedcommunityoutreach.

*If you need help getting started, refer to the Compass in the Community “Ideas and Suggestions” resource document.

How to get credit:Complete and save the Compass in the Community Form and upload it to the Star Claims page of the Be-A-Star website at beastar.compass-usa.com by the Star 2 due date, April 3, 2015.

The Purpose of Completing a Compass in the Community Star Achievement is… It demonstrates Compass Group’s value of Responsibility in making positive contributions to the health and well-being of associates, customers, and the communities in which we work and live. These activities can potentially strengthen associate, client, and customer relationships which in turn will result in higher retention levels with all groups. Other positive outcomes include unit organic business growth, opportunities for additional sales with other Compass Group companies, and access to greater supply savings.

Note: Consider participating in the optional Compass in the Community North America Awards. Refer to the “Awards” section and click on the optional ‘Compass in the Community Awards’ link to review the additional guidelines.

CITC Resource Links:• CTICStarAchievementform• CITCIdeasandSuggestionsPDF


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Star 2 Achievement 3 Form - Compass in the Community

Save completed form and upload to Star Claims page of the Be-A-Star website: beastar.compass-usa.com. NOTE: See the Awards section to submit an entry for the CITC North America Awards.

What organization(s) and/or community activity did your outreach initiative support (example: American Cancer Society, Diabetes Walk, etc.)? Who or what are the benefactors (students, homeless shelter, hurricane survivors, etc.)?

In what ways was support provided with this project(s) (financial, in-kind, or volunteering)?

Was there collaborate with other Compass Group accounts, client(s), customers, vendors, or any non-Compass groups? If yes, which ones?

Please provide measurements for the following, where applicable:

Total number of associates in Unit, Department and/or Be-A-Star Team

Total number of associates involved in each outreach activity

Number of non-associates participating in each activity on behalf of Compass Group (family, friends, etc.)

Total number of man-hours/time donated by Compass Group associates to activity

Total financial contribution by Compass Group associates or account

Unit, Department and/or Be-A-Star

Team Name Manager or Site

Contact Name Manager or Site Contact Phone Manager or Site Contact

Email Address

Sector & Region District Manager Manager or Contact Mailing Address

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Star Resource Links:Star 2 Achievement 4 Form PEOPLE FIRST Nomination

Star 2 - Optional achievement 4DuE DaTE: MarCh 18, 2015

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Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:


Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

RDO’s Name:

RDO’s Mailing

Address:







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Star 3 DuE DaTE: JunE 3, 2015

Star 3 Due Date: June 3, 2015

Note: the Morrison Healthcare Star 1 Due Date is June 3, 2015. This is approximately two weeks earlier than the due date published on the Be-A-Star website. You must complete actions or make submissions by the Morrison Healthcare due date in order to allow time for program administrators to verify your eligibility and claim Stars on your behalf.

You have two achievements for Star 3 – Two business goals plus an optional associate recognition nomination and any awards applications.

You must complete the two business goal achievements to receive credit for Star 3.

Click on each achievement to see a full description and instructions.

Star Achievement Links:• PBITGrowthSurveyLink• DiversityandInclusion• OPTIONALPeopleFirstNomination• Awards

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Star 3 - achievement 1DuE DaTE: JunE 3, 2015


PBIT Growth

PBIT Growth is a Key Result goal for Morrison Healthcare for FY15. PBIT stands for Profit before Interest and Taxes. Fundamentally,therearetwowaystogrowPBIT:increaserevenuesand/ordecreaseexpensessuchaslaborandfoodcosts.

How to get credit:Complete the Star 3 Achievement survey online and report on your operation’s status in achieving your budgeted goal for profit in FY15. Gather the following information before starting the survey, then use the link provided for Star 3 online survey. • Accountdirector’sfirstname.• Accountdirector’slastname.• Ifyouarenotthedirector,yourfirstandlastname.• Youremailaddress.• Your5-digitoperationnumber.• Youroperationname(forexample,ThomasUniversityHospital).• Themailingaddressofyouroperation.• Thetelephonenumberofyouroperation• YourRVPregion• YourRDO’slastname• Checkyouroperation’sstatusinachievingbudgetonPBOthroughPeriod7 - Below budgeted PBO year-to-date through Period 7 - On budget for PBO year-to-date through Period 7 - Exceeding budget for PBO year-to-date through Period 7• Toolsorresourcesusedinyouroperationtoreduceormanageexpenses - Trim Trax - Labor Resource Allocation tool (SRA) for scheduling labor - MyStaff - Other, please list


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Diversity & Inclusion

Diversity & Inclusion is important to us because of you, our great people. All together we win. The unique backgrounds, talents, skills and abilities our associates bring to our clients and customers make us the leader in foodservice and support services management. That’s why we want to hear from you, our valued associates, about how you embody diversity & inclusion within your unit or team.

How to Get Credit:Simply complete the Diversity & Inclusion form and upload it to the Star Claims page on the Be-A-Star website.

Activity: Diversity & Inclusion Training ProgramsComplete the checklist on the form listing the types of diversity & inclusion training programs your associates have attended, and complete the short description.

Star Resource Links:•Star3Form–Diversity&Inclusion•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion.aspx

•Diversity&InclusionTrainingPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion%20Training.aspx

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Star 3 Form – Diversity & Inclusion

Save completed form and upload to the Star Claims page: beastar.compass-usa.com. Diversity & Inclusion Training Programs Note how many associates have completed the following Compass Group Diversity & Inclusion training classes:

Name of Training Class Number of Associates Diversity CHAT

Appreciating Differences™

Managing Inclusion™

Training during New Hire Orientation/New Manager Orientation

PASSPORT/Port of Call 5

Training during Compass College

Other training - enter course name:

In the space below, describe what your unit/team members have learned from each of these training classes, and provide examples of how your unit or team embraces diversity & inclusion throughout the year. NOTE: If you select “Diversity CHAT” from the list above, please provide your attendance sheet to confirm the session. All other information will be verified using your Operation/Cost Center number(s).

Check here if your unit/team would like to ‘go above and beyond’ by applying for this year’s Five Jewel Award for Best Practices in Diversity & Inclusion.

Unit, Department and/or Be-A-Star

Team Name

Operation or Cost Center Number(s)

Manager or Site Contact Name Manager or Site

Contact Phone Manager or Site Contact Email

Address

Sector & Region District Manager Contact Mailing Address

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Star 3 - Optional achievement 3DuE DaTE: JunE 3, 2015










Star Resource Links:Star 3 Achievement 3 Form - PEOPLE FIRST Nomination

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Your Name:

Your Email:

Your Phone:

Your Title:

Your Unit

Name:

Today’s Date:


Manager’s

Email:

Nominee’s

Unit Number:

Nominee’s

Unit Name:

Unit Mailing

Address:

RVP’s Name:

RDO’s Name:

RDO’s Mailing

Address:







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Eyes on the Prize

Congratulations – you’ve completed the program. Now the focus will be on you. Go to the Be-A-Star Program Awards page to see what we’re looking for. Use the provided entry forms to nominate your operation and star associates for eligible awards, such as Region Account of the Year or Region Associate of the Year.

How to get credit:1. Go to the Be-A-Star Program Awards page.2. Read the award descriptions.3. Complete nomination forms for any awards that your team or individual associates may be eligible for.4. Read the instructions on the form to make sure they are submitted correctly.

YoumayalsochoosetoparticipateintwooptionalCompassGroupNorthAmericaAwards:theCompass in the Community North America Awards,and/ortheFive Jewel Award for Best Practices in Diversity & Inclusion.

Star Resource Links:• Be-A-StarAwardspage• CompassintheCommunityNationalAwardspage• Five-JewelAwardpage

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awardsDuE DaTE: JunE 3, 2015


This is your opportunity to be recognized for your growth and success this year.

Operations that earn all three Stars are Gold Accounts!

Gold Accountsthatalsoachievebudgetthroughthe3rdQuarterarePlatinum Accounts! Gold Accounts will be rewarded with a certificate of achievement and publication in an internal newsletter.

Additionally, Morrison Healthcare rewards outstanding achievements of individuals and the top performing operations regionally. Click on Be-A-Star Program Awards and follow the instructions to submit your operation and star associates for Regional and National Awards.

YoumayalsochoosetoparticipateintwooptionalCompassGroupNorthAmericaAwards:theCompass in the Community North America Awards,and/ortheFive Jewel Award for Best Practices in Diversity & Inclusion. Click on the links for each to learn more.

Awards Resource Links:• LinktoBe-A-StarProgramAwardspage• LinktooptionalCompassintheCommunityNationalAwardspage• LinktooptionalFiveJewelAwardpage

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be-a-Star awardsDuE DaTE: JunE 3, 2015

Award:Regional Account of the Year

Judging Criteria:If you are on track to achieve 3-Star status, submit the Regional Account of the Year form to be eligible for your Region’s Account of the Year.

Number of Awards:1 per RVP region

Due Date for entry: June 3, 2015

Award:Regional Director of Operations (RDO) of the Year

Judging Criteria:• Nosubmissionrequired.• ThisprestigiousawardispresentedtotheMorrisonHealthcareRDOwiththehighestscoreontheRDOscorecard.

In the event of a tie, Morrison Healthcare senior management will conduct a tie-breaking procedure.

Number of Awards: 1 RDO winner in Morrison Healthcare

Award:National Account of the Year Judging Criteria:Each Regional Account of the Year is eligible and will be evaluated by Morrison Healthcare senior leadership based on financial performance, operational excellence, safety and regulatory compliance, as well as various satisfaction scores. One National Account of the Year winner for Morrison Healthcare will be announced.

Number of Awards:1 for Morrison Healthcare

Award:Penta Award Judging Criteria:• Nosubmissionrequired.• TheMorrisonHealthcareRVPregionteamwiththehighestscoreonthebalancedscorecardwillbenamedthe

Regional Team of the Year and the respective RVP, the Penta award winner. Region team members will be honored for this prestigious recognition and award at a local Be-A-Star celebration.

Number of Awards:1 RVP and region team in Morrison Healthcare

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Regional Account of the Year Entry Form

<Save completed form and, along with supporting documentation, submit nomination form directly to your Regional Be-A-Star Champion (your SSC).

This form is for consideration for REGIONAL ACCOUNT OF THE YEAR. List the Star Achievements that your team successfully completed, and promote your accomplishments by including client testimonials, customer comment cards, <RDO>recommendations, photographs, etc., to support your nomination. A committee will select the account that has demonstrated the highest level of operational excellence, including successful completion of 3 Stars in the 2015 Be-A-Star Program and achieving PBO.

Operation Number Operation Name Manager Name Operation Phone Email Address

Region <RDO Name> Operation Mailing Address

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Compass in the CommunityDuE DaTE: JunE 3, 2015

Due Date: June 3, 2015

Compass in the Community North America Awards(Optional Participation)

Giving back to the communities we serve is the right thing to do. Compass Group is proud of the time, energy and financial resources our businesses and associates contribute to help build stronger, healthier communities. The Compass in the Community North America Awards program recognizes those associates and accounts who best demonstrate this guiding principle.

How to get credit:

1) Complete the Star Achievement’s Compass in the Community form, adding a brief essay (maximum 500 words) descriptionoftheprojectshouldinclude:

•Communityinitiative(s)andtheirgoalsandobjectives •Levelofsupportfromoperation/teamassociates •Outcomeoftheproject’seffortswithinformationaboutitseffectonoutreachrecipients,aswellasaccountassociates,

client(s), customers, and vendors (where applicable) •Anypublicacknowledgementreceived2) The submission should be exhibited in presentation format. This can be a scrapbook, electronic presentation (such asPowerPoint),oravideo*(onCD/DVDorprovidelinkaddressifpostedonweb).*Note: Videos can be no longer than 5 minutes in total length and not professionally produced.

•Includedocumentationofplanning,executionandresults(pictures,meetingnotes,volunteersign-ups,diagramsandgraphs, press releases, newspaper articles, pictures, flyers, thank you notes, etc.).

How to Submit: Send your form and submission to your Be-A-star Contact by Friday, June 26, 2015 (suggested date to all for top selections).

Due Date for Division Entries: Each program (Canteen, Eurest, Chartwells Schools, Morrison, Corporate, etc.) may send up to three (3) submissions for CITC North America Awards consideration. Chosen submissions for Awards consideration must be received by April Morton, Community Relations Coordinator, by Friday, July 10, 2015.

Number of Awards: FiveOneGoldaward:$8,000forcharitiesandattendanceattheBe-A-star Recognition Celebration! OneSilveraward:$6,000forchosencharitiesThreeBronzeawards:$2,000eachfortheirrespectivecharities

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Judging Criteria:Winningsubmissionshavethefollowingcriteriaincommon:• Outreachappearedtobea“wayofdoingbusiness”• Activitiespromotedsustainabilityfortherecipient(s)and/orcause• Activitiesmadeasignificantandassessableimpact• Activitiespromotedteambuildingandtherewassignificantassociateinvolvement• CollaborationwithotherCompassand/ornon-Compassgroups• Goalsofthecommunityactivitywereclearlydefinedandfocused• Activitieswerewell-planned,executedandoutcome(s)measuredandpresented

The North America Awards judging committee consists of executive officers, managers and at least one representative from a non-profit partner organization. (It is suggested that divisional judging groups have a similar make-up, though each program can decide how to choose their Awards submissions.)

Award Date: Site Contacts and Managers of winning submissions will be contacted by the mid-August 2015.

CITC Awards Resource Links:• CTICStarAchievementform• CITCIdeasandSuggestionsPDF• CITCJudgingform• CITCParticipationCertificate

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Diversity & InclusionDuE DaTE: JunE 5, 2015

Due Date: June 5, 2015

Five Jewel Award for Best Practices in Diversity & Inclusion(Optional Participation)

Due: (DuedatestobedeterminedbyattheprogramlevelbySectorBe-A-StarRepresentativesinconjunctionwithDAC/DIACchairs. Sector winning submissions must be received by July 17, 2015.)

Mail sector winning submissions to:Compass Groupc/oDiversity&InclusionDept.2400 Yorkmont RoadCharlotte, NC 28217

Diversity & Inclusion: Road Map to Innovation, Sustainability and GrowthCompass Group believes a diverse and inclusive environment supports innovation and collaboration, and benefits our associates, clients and customers.

Our Commitment to Diversity & Inclusion is good for us because it allows us to:•Deliverpositivebusinessresults.•Buildahighlyskilledworkforcethatreflectsourdiverseclientandcustomerbase.•Provideinnovativeproductsandservicestoourcustomersandclients.•Seeknewbusinessopportunitieswhileweretainourclientbase.•Givebacktothecommunitieswetouchandserve.

Visit AltogetherGreat.com to learn more about Diversity & Inclusion at Compass Group.

Description of Activity:

Diversity & Inclusion at WorkDoes your unit or team embrace diversity & inclusion on a regular basis? If so, we want to hear from you! In the space below, describe how your unit or team brings the power of diversity & inclusion to your fellow teammates, clients and customers.Herearesomeexamples:•Createnewslettersaboutevents,activitiesandassociateachievementsthataresharedwithyourassociates,managers

and clients•Involvemembersofthecommunityinyoureventsorengagewithcommunitygroupstoenrichyourunderstandingofthe

diverse communities we serve

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•Learnabouttheguestsandclientsyouserveandprovideuniqueofferingstocatertotheirneeds•Hostaregularsummitwithyourassociatestolearnmoreaboutthemandadjustyourdailyoperationstoprovideamore

inclusive environment•Hostregularculturalawarenessorappreciationevents.Notonlyshouldtheeventbeexciting,buteducationalbycreatingatheme/topicfortheevent,featuringmenuitemsandsharinginformationthatgoesalongwiththetheme/topic(i.e. County Fair, The 1960’s, or cultural event, like Cinco de Mayo, St. Patrick’s Day, Bastille Day, etc.).

•Useclientsurveystohelpyourunitorteamunderstandtheuniqueneedsofyourclientandhowyouplan,haveand/orare addressing them.

•Provideanopportunityforassociatestoproudlysharetheirdistinctivecharacteristics.

Create a report, video or scrapbook that answers the following questions:1. How many associates are in your unit(s), department(s) or Be-A-Star team?2.Howmanyassociatesparticipatedand/orwereinvolvedwithpresenteddiversity&inclusionimitative(s)?3.Whatdidyourteamlearnabouttheimportanceofteamworkandhowdid/doesthediversityofyourteammakea

difference when promoting diversity & inclusion in the workplace?4. Describe how your unit or team embraces diversity & inclusion on a regular basis and how diversity & inclusion helps to

promote team awareness and teamwork.

NOTE: To qualify for the 2015 Five Jewel Award, you must:•Step 1: Complete the Star 3 Diversity & Inclusion achievement. - Be sure to complete the Star 3 form.•Step 2: Complete the Five Jewel “Diversity & Inclusion at Work” activity. - Ensure that all questions are answered and the completion criteria is met.•Step 3: Submit an essay, scrapbook or video following the guidelines below.

How to submit for award consideration:Along with a copy of your Star 3 Diversity & Inclusion Achievement Form, provide above information in one of the below acceptableformats:•Anessayofnomorethan1000words•Ascrapbookdisplayingphotos,associatetestimonials,asummary,etc.•Avideowithphotos,associatetestimonials,asummary,etc.nottoexceed5minutes.THEVIDEOCANNOT BE CREATEDAND/ORPRODUCEDBYAPROFESSIONALCOMPANYORORGANIZATION.YOURTEAM/UNITMUSTCREATEAND/ORPRODUCETHEVIDEO.•CompletedsubmissionsaretobesentdirectlytoyourSSCbyJune5,2015.

IMPORTANT: Your team may only submit one item listed above. Sending more than one will deem the entry ineligible.

Five Jewel Resource Links:•Diversity&InclusionStarAchievementform•MappingOurWayForwardPDF•DiversitypageonAltogetherGreat.com-http://www.altogethergreat.com/Pages/DiversityAndInclusion.aspx •DiversityPageonMyCompass-https://mycompass.compass-usa.com/hr/Pages/Diversity%20and%20Inclusion/Diversity%20and%20Inclusion.aspx

•FiveJewelAwardpageonMyCompass(featuringpastwinners)https://mycompassnew.compass-usa.com/compassinthecommunity/Pages/Diversity%20and%20Inclusion/Five%20Jewel%20Award.aspx

•FiveJewelAwardProcessandJudgingCriteriaPDF

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Program Support

If you have questions regarding any of the achievements or support materials in your sector Be-A-Star Program, contact the Be-A-Star Champion for your RVP Region using the contact information below.

MHC REGIONAL BE-A-STAR CHAMPIONS

(Bruce) Allan RegionRachel Graham151 N. Nob Hill Rd., #227Plantation, FL [email protected]:954-415-6348

(Tim) Bumann RegionKandy Angel155 Franklin Road, Suite 125Brentwood, TN [email protected] Phone:615-231-1180

(Ray) Cottrell RegionZenaidaLopez3 International Drive, 2nd FloorRye Brook, NY [email protected]:914-935-5388

(John) Hutsell RegionGinny Cunningham3761 Commerce Dr., Ste. 401Baltimore, MD [email protected]:410-247-3284

(Karla) Lux RegionVickie Evans2301 Cline Ave., Suite 106Schererville, IN [email protected]:630-771-4314

(Glenn) Robinson RegionJackie Brown3761 Commerce Drive, Suite 401Baltimore, MD [email protected]:410-247-3284

(Karl) Sukley RegionDita AlsaqaMorrison Healthcare, Compass Group2400 Yorkmont RoadCharlotte, NC [email protected]:704-328-7891

(Dan) Zellner RegionSarah Wurtz12028 Kajetan LaneOrlando, FL [email protected]:713-955-5800

(Sharvon) Benjamin RegionMaryann Valbuena1727 Axenty WayRedondo Beach, CA [email protected] Phone:310-798-4017

(Ed) Clark RegionMaryann Valbuena1727 Axenty WayRedondo Beach, CA [email protected] Phone:310-798-4017

(Deb) Elsey RegionJennifer Jarvi350 Missouri Avenue, Suite 202Jeffersonville, IN [email protected] Phone:812-218-1780

(Scott) Lewis RegionChristine Peterson2331 Millpark DriveMaryland Heights, MO [email protected] Phone:314-743-2790

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(Jay) Niner RegionVicky Bemis3342 Galaway Bay DriveGrand Prairie, TX [email protected] Phone:972-606-1171

(Lenny) Scranton RegionAshley Wootton5801 Peachtree Dunwoody RoadAtlanta, GA [email protected] Phone:404-236-7973

(Howard) Weinstein RegionRobin Lynch714B Southbridge St.Auburn, MA [email protected] Phone:508-721-8988

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Website Support

Your Be-A-Star Program is all in one place.

You will find your 2015 sector Be-A-Star program materials, upload any necessary submissions and, if required, claim Stars for your operation all on one website – beastar.compass-usa.com.

If you need assistance with the Be-A-Star website, send an email to your Regional Be-A-Star Committee. See the Program Support section for a list of contacts.

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Official rules

I. General Rules

Introduction:CompassGroup(“Sponsor”)issponsoringtheBe-A-Star2015Program(“ThePromotion”)foreachofitscompanies — Bon Appétit, Canteen, Chartwells, Corporate Office, Eurest, Flik International Corp., Foodbuy, Morrison, and TouchPoint (“Companies”). The Promotion involves three “Stars.” Each Star consists of a series of activities and skill-based Achievements (“Action Items”). There are also three Special Awards. These general terms and conditions (“General Rules”) apply to all Achievements and Special Awards. In addition, each Achievement and Special Award may be subject to specific terms and conditions (“Action Items Rules” or “Special Award Rules,” respectively), as discussed below. The General Rules, Component Rules, and the Special Award Rules together form these Official Rules. The Promotion begins August 2014 and ends June 2015. The specific timing for each Achievement is set forth in the Achievement Rules. The timing for each Special Award is set forth in the Special Award Rules.

Eligibility:Mustbe18yearsoldorolder.Eachparticipantmustcomplywithalltermsandconditionssetforthin these Official Rules, and winning is contingent upon fulfilling all such requirements. Entries must be originalwork and must not have been previously published or have won any other award. Participants are eligible onlyif they are actively employed with the company at the time of award payout. Active participants will receivea prorated award based on the number of weeks worked in the eligible position. Vacation will be consideredweeks worked for the purpose of eligibility. If a participant’s employment with the company is terminated either voluntarily or involuntarily, or if a participant engages in conduct which gives rise to a suspension or some other form of disciplinary action, then notwithstanding any other provisions of the Be-A-Star Recognition Program, the participant shall automatically become ineligible to receive all or part of an award, subject to the sole and absolute discretion of Compass Group hereinafter known as the “Company,” to decide otherwise.

Prizes:Prizes,selectionprocess,timing,andprizevaluedetailsaresetforthintheAchievementRulesandSpecial Award Rules. No substitution or transfer of prizes permitted except by Sponsor, who, in the event ofprize unavailability or any other reason, reserves the right to substitute any prize with another prize of equal orgreater value. All taxes, fees, and surcharges, and any other expenses not listed as included in a prize are the sole responsibility of the prize winners. Acceptance of a prize constitutes permission for Sponsor and its advertising and promotional agencies to use winner’s name and likeness for advertising and promotional purposes in any media without additional compensation unless prohibited by law. Decisions of Sponsor or judges grading submissions for any Achievement or Special Award are final and binding in all matters relating to the Promotion. In the event of a tie in any Achievement or Special Award that requires judging or evaluation, duplicate prizes will be awarded. For prizes exceeding $7500 in value, potential winners will be required to sign and return an Affidavit of Eligibility, Liability Release, and where lawful, a Publicity Release, within fourteen (14) days of notification. If a potential winner does not return such release within the (14) day time period, such potential winner will be disqualified and another winner selected in the place of the disqualified person at random from all eligible entries. If any prize or prize notification is returned as non-deliverable, the potential winner will be disqualified and another potential winner will be selected in the original potential winner’s place. A cashpayoutisproratedbasedonfulltimeequivalence.Fortyhoursequalsonefullshare,thirtyhoursequals3⁄4share,twentyhoursequals1⁄2share,etc.,basedonthenormalworkweekatthetimeofpayout.

Miscellaneous:ByparticipatinginthePromotion,participantsagreetoreleaseandholdharmlessSponsor,itsparents, subsidiaries, divisions, related companies and their respective officers, directors, employees, and agents from and against any and all claims or causes of action arising out of participation in the Promotion or with awards provided hereunder. All entries become the property of Sponsor. Sponsor is not responsible for late, lost, illegible, incomplete,

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stolen, misdirected or postage due entries. If for any reason the Promotion is not capable of running as planned including due to tampering, unauthorized intervention, fraud, technical failure, human error or any other causes beyond the control of Sponsor that corrupt or affect the administration, security, fairness, integrity, or proper conduct of the Promotion, Sponsor reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or suspend the Promotion. The Sponsor assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of destruction or unauthorized access to, or alteration of, entries.

Submission of entry grants Sponsor and its agents the right in perpetuity to reproduce, publish, use, edit, adaptand/ormodifysuchentryinanyway,inanyandallmedia,withoutlimitationandwithoutcompensationtoparticipant. Any and all disputes, claims, and causes of action with Sponsor arising out of or connected withthis Promotion, other than determination or validity of claims, shall be resolved individually and exclusively byarbitration under the Commercial Dispute Resolution Procedures of the American Arbitration Association inCharlotte, North Carolina. Any and all claims, judgments and awards shall be limited to actual out-of-pocketcosts incurred, including costs associated with participating in this Promotion, but in no event attorneys’ fees.Participantsherebywaiveallrights:(i)toclaimorbeawardedanypunitive,direct,indirect,incidentalandconsequentialdamagesandanyotherdamages,otherthanforactualout-of-pocketexpenses;and(ii)tohavedamages multiplied or otherwise increased. All issues and questions concerning the construction, validity,interpretation and enforceability of these Official Rules, shall be governed by, and construed in accordancewith, the laws of the State of North Carolina. Sponsor reserves the right to cancel or modify this program asdetermined by Sponsor in its sole discretion. Any modification of these Official Rules shall be communicated totheparticipantsviamailand/ore-mail.Voidwhereprohibited.

WinnersList:Foralistofprizewinners,sendaself-addressedstampedenvelopeto:Be-A-Star Winnersc/oEngagement&RecognitionCompass Group North America2400 Yorkmont RoadCharlotte, North Carolina 28217

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Squares Indicate Fiscal Calendar Quarter-end Dates Stars Indicate Star Due Dates

October 2014

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

September 2014August 2014 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

November 2014 December 2014 January 2015

February 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

March 2015 April 2015

May 2015 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

June 2015 July 2015

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Star Due Date Calendar

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

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Star Tracking Poster - Star 1

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