be master presentation
TRANSCRIPT
![Page 1: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/1.jpg)
“Older Consumers and the Built Environment” Engage Business Network
Sponsored by HEWI (http://www.hewi.com)The Building CentreStore StreetLondon WC1E 7BT
![Page 2: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/2.jpg)
Agenda
1.30pm Delegate registration
2.00pm Chair’s Welcome - Ian Rutter, Senior Manager Engage Business
Network
2.05pm Sponsor’s Welcome - Stephen Maley, Sales Director, HEWI
2.10pm Martin Jones, Senior Lecturer/Programme Manager, Retail Lab,
DeMontfort University
2.35pm Ian Rowe, Ian Rowe Associates
3.00pm Feroze Varavia, Terminal Duty Manager, London Gatwick Airport
3.25pm Refreshments
3.40pm Nicola Mathers, Cabe/Design Council
4.05pm Patrick Devlin, Pollard Thomas Edwards Architects
4.30pm Discussion
5.00pm Close
![Page 3: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/3.jpg)
WelcomeIan RutterSenior Manager, Engage Business NetworkAge UK
![Page 4: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/4.jpg)
Stephen Maley Sales DirectorHEWI
![Page 5: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/5.jpg)
CPD PresentationSanitary and Accessibility –Design and Function for All.
![Page 6: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/6.jpg)
To highlight the current market for accessibility/sanitary products and to illustrate that contemporary, stylish design can be used to comply with current regulations and requirements for those requiring access support.
CPD PresentationObjective
![Page 7: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/7.jpg)
CompanyMade in Germany
· 550 employees
· production facilities
![Page 8: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/8.jpg)
CompanyFields of business
Sanitary:· Accessories· Care / Accessibility
Hardware: · Door and window handles· Handrails | Signage
![Page 9: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/9.jpg)
· Excellent design· Innovative Solutions· High Quality Materials· First Class Function
Automotive Products for: Audi | BMW | Mercedes-Benz | Porsche | Volvo
CompanyFields of business
![Page 10: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/10.jpg)
1970 | The Classic Lever handleInnovation: Form | Material | Surface
![Page 11: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/11.jpg)
1984 | AccessibilityAccessibility product ranges
![Page 12: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/12.jpg)
![Page 13: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/13.jpg)
![Page 14: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/14.jpg)
Communication
Full Set of RIBA Approved CPDs1. Sanitary And Accessibility- Design and Function for All2. Architectural Handrails and Balustrades3. Door Furniture for ALL to Handle
![Page 16: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/16.jpg)
“Evaluating impact and informing change”Martin JonesSenior lecturer, Retail Lab Programme Manager.
![Page 17: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/17.jpg)
Understanding the consumer journey
![Page 18: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/18.jpg)
Understanding the consumer journey
![Page 19: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/19.jpg)
Understanding how we all view and respond to stimuli is key
![Page 20: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/20.jpg)
Human behaviour
![Page 21: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/21.jpg)
![Page 22: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/22.jpg)
![Page 23: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/23.jpg)
Techniques & TechnologyAutomated tracking systems
• Glance• Flow dynamics• Individual behaviours
![Page 24: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/24.jpg)
RETAIL LAB
![Page 25: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/25.jpg)
Impact of physical spaces on users
![Page 26: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/26.jpg)
a
b
Impact of physical spaces on users
![Page 27: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/27.jpg)
Impact of physical spaces on users
Average % behavior by path count is Target 1 26.6% and Target 2 71.4%.
![Page 28: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/28.jpg)
Informing the design process
![Page 29: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/29.jpg)
Informing the design process
![Page 30: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/30.jpg)
Informing the design process
![Page 31: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/31.jpg)
Saliency measured against visual hierarchy
![Page 32: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/32.jpg)
Saliency measured against visual hierarchy
![Page 33: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/33.jpg)
Improving performance in delivery, operations and use.
![Page 34: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/34.jpg)
![Page 35: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/35.jpg)
Business priority
1.Brand2.Profit3.Staff4.Offer
a) Primaryb) navigation / servicec) Access to product
Performance on the ground
1.?2.?3.?4.?
a) ?b) ?c) ?
V
![Page 36: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/36.jpg)
Informing the design process
Are you truly consumer focused?
![Page 37: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/37.jpg)
Video
![Page 38: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/38.jpg)
Building things for people to useIntegrating Human Factors into design
Ian Rowe – DirectorIan Rowe Associates Ltd.
![Page 39: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/39.jpg)
Let’s take a look at a ‘modern’ design
![Page 40: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/40.jpg)
Virgin Pendolino Train
![Page 41: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/41.jpg)
The Pendolino
‘The return of the train’
Design council award
Aerodynamic, sleek, high speed, ‘designer’
But …….
![Page 42: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/42.jpg)
However, for some passengers, already upset by the cramped conditions on the new trains, yesterday’s incident was the final straw.
Alex McPhee, an engineer, said: "I’m not happy - all this new technology is going into service before the problems have been ironed out."
Mr McPhee, who was returning to Sussex with his wife, Susan, after a week’s holiday in the Highlands, went on: "The train staff could not have done more, but the accommodation is inadequate, especially space for luggage, and there is certainly no advance in comfort.“
Source: Scotsman.com.business
Description of train journey from Scotland to London
![Page 43: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/43.jpg)
The problem
![Page 44: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/44.jpg)
DDA ‘compliant’ toilet
![Page 45: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/45.jpg)
What the papers said…• ‘[Virgin trains] denied reports in the Daily Telegraph about automatic doors
opening unexpectedly or locking people in.
• Problems with disabled toilets on the hi-tech tilting trains however were down to people not using the automatic doors properly, a spokesman said.
• “There’s a button to close the door and another with a key symbol on it which locks the door and flashes when the door closes,” said David Ewart, communications manager with Virgin.
• “It’s pretty clear what you have to do. We’ve even got signs in Braille,” he added.
• Rail watchdog group Passenger Focus, however, said there might be a need for Virgin to have clearer instructions for customers.’
• What a mad world we live in where people design electronic toilet door buttons… and get it wrong! And some poor soul ends up getting caught with their trousers down on the 9:13 from Birmingham New Street. Surely a manual door would have been ok. Then a nice handle which affords sliding would have been crystal clear.
![Page 46: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/46.jpg)
Guiding principles
• Consider all elements of the Socio-technical system
• Don’t forget the users – all of the people
• Make it inclusive
• Balance form and function
![Page 47: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/47.jpg)
Case example – York Railway station - Reducing Slip & Trip Accidents
• Background
• Approach
• Findings
• Conclusions
![Page 48: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/48.jpg)
Background & ApproachBackground
• Slips and Trips have now become the top safety issue for passengers in UK raill
• Many attempts to tackle the issue have failed
• ‘Where there’s a blame, there’s a claim’ culture growing in UK
Approach
• Observations
• Interviews
• Surveys
• Analysis
• Implementation of changes
![Page 49: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/49.jpg)
Findings & Conclusions
• Attitude of staff identified as a significant latent failure• Latent failures found in all system elements including:
• Technology – Lifts and signage• Processes – Handling wet weather, failure of equipment• Environment - Selection of floor finishes
• Shifting the attitude of staff then working with them to address all latent failures resulted in a significant improvement
![Page 50: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/50.jpg)
Case study example – Developing a ticket counter for East Coast Trains
Ticket counters developed for London Underground in 2005Single inclusive design approachInvolved research to understand how it is used on both staff and customer
sideDevelopment of an ergonomic and user centred design Extensive trials conducted with staff and customersThree iterations of design made before finalising
![Page 51: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/51.jpg)
Conclusions
• Good design balances all elements of the system and puts ‘people’ at the centre.
• We should be striving for ‘inclusive’, not ‘exclusive’ design• A robust process of real user engagement is the key to success• Assuming that you already know the requirements of the users
is arrogant and can be dangerous• Don’t rely solely on ‘standards’ – they don’t always fully serve
the user
![Page 52: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/52.jpg)
Thank You
![Page 53: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/53.jpg)
Feroze VariavaTerminal Duty Manager
Gatwick Airport Limited
![Page 54: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/54.jpg)
The Assistance ChallengeHow to deliver great service
The Challenge
Gatwick’s service proposition
Airline role
Watch-outs
![Page 55: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/55.jpg)
The Assistance Challenge - How to deliver great service• In excess of 400,000 passengers requiring assistance in 2012/2013.• Yr/Yr increase of + 10%• PRM operation split between two Terminals• Seasonal trends.• At Gatwick we provide assistance to approximately 30,000 passengers a
month, rising to around 47,000 at peakRetail spend goes up in the PRM peak periodsAirline Role:Pre notification & ServiceWatch outs:• Accidents involving older passengers dominate our statistics. • Keeping passengers safe is one of our top priorities.Design out risk from Accident hotspots
![Page 56: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/56.jpg)
Age Profile At Gatwick
Approx. 10% of passengers are aged 65+ which equates to 3.4 million per year
On average, passengers aged 65+ have increased by 3% since 2008
![Page 57: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/57.jpg)
Age profile at Gatwick
• 10 % of passengers at Gatwick are 65+ equates to 3.4 million per year
• 65+ age bracket have increased by 3% since 2008 • 70% of PRM passengers are over 55 years of age
• 35% of PRM passengers are over 65 years of age • 88% of older travellers take up to three holidays a year
![Page 58: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/58.jpg)
Gatwick’s service proposition
Not accepting minimum standards
KPI’s
Voice of your customer
Website design
![Page 59: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/59.jpg)
Key Performance Indicators
• Compliments vs complaints
• Declared maximum waiting times
• Quality of hosting and welfare provided
• The Personal Service
![Page 60: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/60.jpg)
Airside PRM ExperienceAverage Scores
![Page 61: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/61.jpg)
Voice of the customer
![Page 62: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/62.jpg)
Watch outs
Keeping our passengers safe
Design in safety
Drive for Productivity with Service
![Page 63: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/63.jpg)
Role of the Airlines
• Pre-notification• Collaborative working
![Page 64: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/64.jpg)
![Page 65: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/65.jpg)
You’re never too old
![Page 66: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/66.jpg)
REFRESHMENT BREAK
![Page 67: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/67.jpg)
Design Council, CabeAgeing better by design
Nicola MathersDesign Council
![Page 68: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/68.jpg)
Ageing, some of the issues
![Page 69: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/69.jpg)
![Page 70: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/70.jpg)
![Page 71: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/71.jpg)
Current challenges to ageing well
- The market for products and services which meet the needs and desires of older people is underdeveloped.
- Much of our housing and accommodation for older people is unsuitable.
![Page 72: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/72.jpg)
Our work in ageing
![Page 73: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/73.jpg)
Our work helps to shift perceptions of ageing.
We place people at the centre of the design process – resulting in more suitable, respectful design.
![Page 74: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/74.jpg)
Olympic Park, Stratford
We have developed appropriate, products services and spaces for older people through design.
![Page 75: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/75.jpg)
Olympic Park, Stratford
![Page 76: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/76.jpg)
Video
http://www.designcouncil.org.uk/our-work/challenges/Health/Living-well-with-Dementia1/Solutions1/buddi/
![Page 77: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/77.jpg)
Built environment
![Page 78: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/78.jpg)
As the demographic shift towards an ageing population intensifies, we’ll continue to argue that inclusive design is not a choice but a basic essential.
![Page 79: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/79.jpg)
Inclusion by design
1. Places people at the heart of the design process
2. Acknowledges diversity and difference
3. Offers choice
4. Is flexible
5. Provides buildings and environments that are convenient and enjoyable for all
![Page 80: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/80.jpg)
Olympic Park
Our London 2012 Design Review panel worked with the ODA to assess designs for buildings and spaces in the Olympic Park.
We worked with the London Legacy Development Corporation to secure the legacy and benefits for the surrounding communities and London.
![Page 81: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/81.jpg)
![Page 82: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/82.jpg)
Neighbourhood Planning
We offer support to local communities involved in neighbourhood planning in England.
![Page 83: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/83.jpg)
Objective 6:
To sustain the vitality, health
and safety of the community,
and to allow disabled, elderly
and inform residents the
opportunity of remaining part
of it.
Cringleford neighbourhood plan
![Page 84: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/84.jpg)
Olympic Park, Stratford
Thank you
visit: www.designcouncil.orgemail: [email protected]: @Cabeupdates
![Page 85: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/85.jpg)
HAPPI design for older peopleMore beautiful, practical homes for the third age of our lives
Patrick DevlinDirector POLLARD THOMAS EDWARDS architects
![Page 86: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/86.jpg)
![Page 87: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/87.jpg)
When we last built in quantity for older people?
![Page 88: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/88.jpg)
![Page 89: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/89.jpg)
![Page 90: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/90.jpg)
![Page 91: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/91.jpg)
![Page 92: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/92.jpg)
![Page 93: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/93.jpg)
HAPPIHousing our Ageing Population: Panel for Innovation
![Page 94: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/94.jpg)
![Page 95: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/95.jpg)
![Page 96: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/96.jpg)
![Page 97: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/97.jpg)
![Page 98: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/98.jpg)
![Page 99: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/99.jpg)
![Page 100: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/100.jpg)
![Page 101: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/101.jpg)
![Page 102: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/102.jpg)
![Page 103: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/103.jpg)
![Page 104: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/104.jpg)
![Page 105: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/105.jpg)
![Page 106: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/106.jpg)
![Page 107: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/107.jpg)
![Page 108: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/108.jpg)
![Page 109: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/109.jpg)
![Page 110: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/110.jpg)
![Page 111: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/111.jpg)
![Page 112: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/112.jpg)
![Page 113: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/113.jpg)
![Page 114: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/114.jpg)
![Page 115: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/115.jpg)
![Page 116: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/116.jpg)
![Page 117: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/117.jpg)
![Page 118: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/118.jpg)
What can we look forward to now?
![Page 119: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/119.jpg)
![Page 120: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/120.jpg)
![Page 121: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/121.jpg)
![Page 122: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/122.jpg)
![Page 123: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/123.jpg)
![Page 124: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/124.jpg)
![Page 125: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/125.jpg)
![Page 126: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/126.jpg)
![Page 127: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/127.jpg)
![Page 128: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/128.jpg)
![Page 129: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/129.jpg)
![Page 130: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/130.jpg)
![Page 131: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/131.jpg)
![Page 132: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/132.jpg)
![Page 133: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/133.jpg)
![Page 134: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/134.jpg)
![Page 135: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/135.jpg)
![Page 136: Be master presentation](https://reader036.vdocument.in/reader036/viewer/2022062905/54450cdb8d7f7237688b575f/html5/thumbnails/136.jpg)
DISCUSSION