beaver county phone survey form and results

Beaver County Phone Survey Form and Results

Beaver County

Oklahoma State Department of Health Oklahoma Office of Rural Health

Oklahoma Cooperative Extension Service

Oklahoma State University

September 2002

AE-02155

Beaver County Memorial Hospital Medical Service Area Phone Survey and Results

Dondee Payne - Student Extension Associates, OSU, Stillwater (405) 744-6083

Kirk D. Christie - Assistant Extension Specialist, OSU, Stillwater (405) 744-6081

Gerald A. Doeksen - Extension Economist, OSU, Stillwater

(405) 744-6081

Rick Nelson - Beaver County Extension Director, Beaver (580) 625-3464

Stan Ralstin - Area Extension Rural Development Specialist, Enid (580) 233-5295

Alexandria Hart - Regional Health Consultant, Oklahoma City (405) 271-8750

Val Schott - Director, Oklahoma Office of Rural Health, Oklahoma City (405) 271-8750

RURAL DEVELOPMENT OKLAHOMA COOPERATIVE EXTENSION SERVICE

OKLAHOMA STATE UNIVERSITY

September 2002

Beaver County Memorial Hospital Medical Service Area

Telephone Survey Form

Beaver County Survey Form

Screener [zip codes and names of communities included in survey]

73931 – Balko, Bryan’s Corner, Boyd, Gray 73932 – Beaver, Elmwood 73938 – Forgan, Floris, Mocane 73844 – Gate 73847 – Knowles 73848 – Logan, Slapout 73950 – Turpin

1. Do you use a family doctor/nurse practitioner for most of your routine health care? Yes No 2. If no, who do you go to for routine care? ________________________________________________

3. Where do you go the most for your family’s routine health care needs?

Amarillo, TX Elkhart, KS Meade, KS Beaver, OK Guymon, OK Oklahoma City, OK Booker, TX Hooker, OK Perryton, TX Buffalo, OK Laverne, OK Turpin, OK Dodge City, KS Liberal, KS Woodward, OK Other __________________ Other___________________

4. If you use a family doctor/nurse practitioner outside of Beaver County, why?

_____________________________________________________________________________________ _____________________________________________________________________________________ 5. If you or your family members have used a family doctor/nurse practitioner at the Beaver County

Memorial Hospital in the last 12 months, were you satisfied with the quality of care you received? Satisfied Dissatisfied If dissatisfied, why? ____________________________________________________ 6. Do you think there are enough family doctors in Beaver County? Yes No Don’t Know

7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located?

Specialist City

Beaver County Survey Form

8. What health insurance covers you and your family? You Family Insurance through Employer/ Previous Employer Medicare Medicare Supplement Medicaid or Sooner Care Champus/TriCare Program VA benefits Self-Paid Plan Native American Benefits Do Not Have Health Insurance ___________________ 9. If you do not have health insurance coverage, which best describes why?

Cannot afford coverage Pre-existing medical condition __________________________________________

10. Has any member of your household used the services of a hospital in the past 12 months? Yes No 11. If Yes to number 10, at which hospital(s)?

Amarillo, TX Liberal, KS Woodward, OK Beaver, OK Meade, KS Other___________________ Buffalo, OK Oklahoma City, OK

Elkhart, KS Perryton, TX Guymon, OK Shattuck, OK

12. If other than Beaver County Memorial Hospital, why did you choose this/these hospital(s)?

____________________________________________________________________________ 13. If subject DID NOT select Beaver County Memorial Hospital, ask what hospital services did you use

in the past 12 months at other Hospital(s)?

Ambulance Services Nursing Facility Rural Health Clinic Birthing Services Outpatient Surgery ________________________

Emergency Room Physical Therapy ________________________ Laboratory (blood) Tests Radiology (x-ray, CT, mammogram)

Inpatient Surgery Respiratory Therapy Inpatient Stay Respite Care

14. If subject selected Beaver County Memorial Hospital in Question 11, how would you describe your

experience at Beaver County Memorial Hospital? Satisfied Dissatisfied If dissatisfied, why?_____________________________________________

Beaver County Survey Form 15. If you have used Emergency Room services in the past 12 months at the Beaver County Memorial

Hospital, what services were used? Cardiac Evaluation Routine Illness Laboratory Trauma Care Obstetrics (OB) X-Ray (Radiology) Respiratory Therapy Other ____________________________

16. If answered 15, how would you describe your experience at the emergency room in Beaver County

Memorial Hospital? Satisfied Dissatisfied If dissatisfied, why?_____________________________________________ 17. Has any member of your household used the services of the Beaver County Health Department or

your local health department in the past 12 months? Yes No 18. If Yes to Number 17, were you: Satisfied Dissatisfied If dissatisfied, why? ____________________________________________________________ 19. Does your community provide adequate services for the following:

Yes No Don’t Know Ambulance Service Assisted Living Home Health Care Nursing Home Outpatient Services (i.e. Phys. Therapy, Lab, X-ray) Pharmacy Services

20. What concerns you most about health care in your community? (INTERVIEWER: 1 OR 2 ISSUES) ___________________________________________________________________________________

21. What is your age?

18-20 21-30 31-40 41-50 51-60 61-70 71-80 81+ 22. What is your race? (Optional)

White Asian Hispanic

African American Native American Other _________________

TEMPLATE: TELEPHONE SURVEY Page 4 of 4

23. What is your yearly household income?

______Less than $10,000 ______$10,000 to less than $15,000 ______$15,000 to less than $20,000 ______$20,000 to less than $25,000 ______$25,000 to less than $35,000 ______$35,000 to $50,000 ______Over $50,000 [Do not read ______Don't know/Not sure these responses.] ______Refused 24. DO NOT ASK THIS QUESTION!!!!

Interviewer will decide on the answer to this question!!! Male Female Unknown (Can’t Tell)

Beaver County Memorial Hospital Medical Service Area

Telephone Survey Results

Frequency Percent73932 Beaver, Elmwood 83 41%73950 Turpin, Baker 51 25%73938 Forgan, Floris, Mocane 30 15% 73931 Balko, Boyd, Gray, BC 19 9%73848 Logan, Slapout, Laverne 14 7%73844 Gate 4 2%73847 Knowles 2 1%

Total 203 100%

QScreen. What is your zip code?

Response

41%

25%

15%

9%

7%

2%

1%

0% 10% 20% 30% 40% 50%

Beaver, Elmwood

Turpin, Baker

Forgan, Floris, Mocane

Balko, Boyd, Gray, BC

Logan, Slapout, Laverne

Gate

Knowles

Beaver County Hospital Medical Service Area Telephone Survey 1

Response Frequency PercentYes 197 97%No 6 3%

Total 203 100%

Q1. Do you use a family doctor for most of your routine care?

No3%

Yes97%


Response Frequency PercentHospital 2 33%Doctor 2 33%Specialist 1 17%Don't Go 1 17%

Total Responses 6 100%

Q2. If no, who do you go to for routine care?


Response No. Percent Response No. PercentBeaver, OK 100 49% Laverne, OK 3 2%Liberal, KS 50 25% Amarillo, TX 1 0.5%Perryton, TX 9 4% Booker, TX 1 0.5%Turpin, OK 8 4% Oklahoma City, OK 1 0.5%Woodward, OK 8 4% Don't Know 1 0.5%Guymon, OK 7 3% Other 11 5%Hooker, OK 3 2% Total 203 100%

Q3. Where do you go the most for your family's routine health care needs?

49%

25%

4%

4%

4%

3%

2%

0.5%

0.5%

0.5%

0.5%

5%

0% 10% 20% 30% 40% 50% 60%

Beaver, OK

Liberal, KS

Perryton, TX

Turpin, OK

Woodward, OK

Guymon, OK

Laverne, OK

Amarillo, TX

Booker, TX

Oklahoma City, OK

Don't Know

Other


Response Frequency PercentCloser to Home/Convenience 45 46%Personal Preference 21 21%Confidence/Quality of Care 10 10%Established Patient 9 9%Insurance/Cost/Affordability 8 8%Specialist 6 6%


Q4. Why do you use a doctor outside of the Beaver County?


Frequency PercentYes 125 62%No 78 38%

Total 203 100%

Q5A. Have you or your family members used a family doctor in the in Beaver County within the last 12 months?

Yes62%

No38%


Response Frequency PercentSatisfied 119 94%Dissatisfied 6 5%Don't Know 1 1%

Total 126 100%

of care you received from the family doctor in the Beaver County?

Q5B. Were you satisfied or dissatisfied with the quality

Satisfied94%

Dissatisfied5%

Don't Know

1%


Response Frequency PercentMisdiagnosed 3 50%Lack of Quality Care 2 33%Qualified Staff 1 17%

Total 6 100%

5C. Why were you dissatisfied with the quality of care you received from the family doctor in Beaver County?

Qualified Staff17%

Lack of Quality Care

33%

Misdiagnosed50%


Frequency PercentNo 107 53%Yes 51 25%Don't Know 45 22%

Total 203 100%

Q6. Do you think there are enough family doctors in the Beaver County?

Yes25%

Don't Know22%

No53%


Specialist City Number Percent

Orthopedist CO (1), Woodward (1), Tulsa (1), Shattuck (2), OKC (2), Enid (2), TX (4), KS (11) 24 13%

Cardiologist Booker (1), Guymon (1), Woodward (2), TX (4), OKC (6), KS (7) 21 11%

Ophthalmologist Guymon (1), OKC (5), KS (11) 17 9%

Gynecologist Guymon (1), Enid (1), OKC (1), Woodward (2), TX (3), KS (7) 15 8%

Dermatologist Woodward (1), OKC (2), TX (3), KS (9) 15 8%General surgeon TX (1), OKC (1), KS (10) 12 6%Urologist Enid (1), TX (1), Woodward (2), KS (6) 10 5%

PulmonologistWoodward (1), OKC (1), Edmond (1), KS (2), Guymon (4) 9 5%

Pediatrician OKC (1), Guymon (2), KS (4), 7 4%

Neurologist TX (1), Shattuck (1), OKC (1), Tulsa (1), Turpin (1), Enid (2), 7 4%

Gastroenterologist Guymon (1), Woodward (1), OKC (1), KS (2), TX (2) 7 4%

Internal Medicine OKC (1), Guymon (2), KS (3) 6 3%ENT OKC (1), KS (2), TX (3) 6 3%Diabetes TX (1), OKC (1), KS (4) 6 3%Allergist TX (1), KS (2), OKC (3) 6 3%Other See Listing Below* 21 11%Total Responses 189 100%

Q7. What specialist(s) have you or your family members seen in the past 12 months and in what city is the specialist(s) located?

Oncologist (5), Orthodontist (3), Radiologist (2), Chiropractor (2), Plastic surgeon (2), Proctologist (1), Rheumatologist (1), Pediatric Cardiologist (1), Podiatrist (1), Nephrologist (1), Pediatric Ophthalmologist (1), General Specialist (1)


Response Frequency Percent*Insurance through Employer/Previous Employer 119 59%Medicare 65 32%Self-Paid Plan 52 26%Medicare Supplement 48 24%Medicaid/Sooner Care 8 4%VA Benefits 6 3%Champus / TriCare Program 3 1%Native American Benefits 1 0%Don't Know 1 0%Total 303

*Percent based on number of respondents.

Q8. What health insurance covers you?

32%

26%

24%

4%

59%

3%

0% 10% 20% 30% 40% 50% 60%

Employer/Previous

Medicare

Self-Paid Plan

MedicareSupplement

Medicaid/SoonerCare

VA Benefits


Response Frequency Percent*Insurance through Employer/Previous Employer 84 41%Medicare 35 17%Self-Paid Plan 28 14%Medicare Supplement 24 12%Medicaid/Sooner Care 10 5%VA Benefits 5 2%Champus / TriCare Program 1 1%

Total 187*Percent based on number of respondents.

Q8B. What health insurance covers your family?

17%

14%

12%

5%

2%

1%

41%

0% 10% 20% 30% 40% 50%

Employer/Previous Employer

Medicare

Self-Paid Plan

Medicare Supplement

Medicaid/Sooner Care

VA Benefits

Champus / TriCare Program



Total 203 100%

Q9. Do you have health insurance?

Yes93%

No7%


Response Frequency PercentCannot afford coverage 13 87%Some other reason 2 13%

Total 15 100%

have health insurance coverage?Q9B. Which best describes why you do NOT

Cannot afford

coverage87%

Some other reason13%



Total 203 100%

Q10. Has any member of your household used the services of a hospital within the past 12 months?

No54%

Yes46%


Response Frequency PercentBeaver, OK 32 34%Liberal, KS 27 29%Guymon, OK 8 9%Oklahoma City, OK 5 5%Amarillo, OK 3 3%Shattuck, OK 3 3%Woodward, OK 3 3%Perryton, TX 1 1%Other 12 13%

Total 94 100%

Q11. At which hospital were services received?

34%

29%

9%

5%

3%

3%

3%

1%

13%

0% 10% 20% 30% 40% 50% 60% 70%

Beaver, OK

Liberal, KS

Guymon, OK

Oklahoma City, OK

Amarillo, OK

Shattuck, OK

Woodward, OK

Perryton, TX

Other


Response Frequency PercentRecommendation/Referral 16 25%Closer to Home/Convenience 14 22%Established Patient 9 14%Specialist 9 14%Personal Preference 7 11%Confidence/Quality of Care 3 5%Availability of Health Services 4 6%Insurance/Cost/Affordability 2 3%


Q12. If other than the Beaver Hospital, why did you choose this/these hospital?

22%

14%

14%

11%

5%

6%

3%

25%

0% 10% 20% 30% 40%

Recommendation/Referral

Closer toHome/Convenience

Established Patient

Specialist

Personal Preference

Confidence/Quality of Care

Availability of HealthServices

Insurance/Cost/Affordability


Response No. Percent* Response No. Percent*Laboratory Tests 46 28% Ambulance Services 5 3%Radiology 35 21% Physical Therapy 4 2%Outpatient Surgery 23 14% Birthing Services 1 1%Emergency Room 20 12% Nursing Home 1 1%Respiratory Therapy 12 7% Respite Care 1 1%Inpatient Surgery 10 6% Other 1 1%Inpatient Stay 7 4%Rural Health Clinic 5 3% Total 163 100%*Percent based on number of "Beaver County Memorial Hospital" answers in Q13.

Q13. What hospital sevices did you use in the past 12 months other than Beaver County Memorial Hospital?

28%

21%

14%

12%

7%

6%

4%

3%

3%

2%

0% 10% 20% 30% 40% 50%

Laboratory Tests

Radiology

Outpatient Surgery

Emergency Room

Respiratory Therapy

Inpatient Surgery

Inpatient Stay

Rural Health Clinic

Ambulance Services

Physical Therapy


Response Frequency PercentSatisfied 26 81%Dissatisfied 6 19%

Total 32 100%

Q14A. How would you describe your experience at Beaver County Memorial Hospital?

Dissatisfied19%

Satisfied81%

I


Response Frequency PercentLack of qualified staff 3 38%Unorganized 3 38%Lack of quality of care 2 24%


*Respondents gave more than one answer.

Q14B. Why were you dissatisfied with your experience at Beaver Hospital?



Total 203 100%

Q15A. Have you used Emergency Room services at the Beaver County Memorial Hospital in the past 12 months?

No85%

Yes15%


Response Frequency Percent*Radiology 14 33%Laboratory 12 28%Cardiac Evaluation 6 14%Respiratory Therapy 5 11%Routine Illness 4 9%Obstetric Services 2 5%

Total 43 100%*Percent based on "yes" answers to Q15A.

Q15B. If you have used Emergency Room services in the past 12 months at Beaver County Hospital, what services were used?

11%

33%

28%

14%

9%

5%

0% 10% 20% 30% 40% 50% 60% 70%

Radiology

Laboratory

Cardiac Evaluation

Respiratory Therapy

Routine Illness

Obstetric Services


Response Frequency PercentSatisfied 24 80%Dissatisfied 6 20%

Total 30 100%

Q16A. How would you describe your experience at the emergency room in the Beaver County Memorial Hospital?

Dissatisfied20%

Satisfied80%


Response Frequency PercentLack of quality care 3 50%Lack of qualified staff 2 33%No Response 1 17%


Q16B. Why were you dissatisfied with the quality of services?


Response Frequency PercentYes 47 23%No 155 76%Don't Know 1 1%

Total 203 100%

Q17. Have you or any member of your household used the services of the Beaver County Health Department in the past 12 months?

Don't Know

1%

No76%

Yes23%


Response Frequency PercentSatisfied 46 98%Don't Know 1 2%Total 47 100%

Q18A. Were you satisified or dissatisfied with the services of the health department?

Don't Know2%

Satisfied98%


Response Frequency PercentYes 142 70%No 22 11%Don't know 39 19%

Total 203 100%

Q19A. Do you feel your community provides adequate AMBULANCE SERVICES?

Don't know19%

No11%

Yes 70%



Total 203 100%

Q19B. Do you feel your community provides adequate services for HOME HEALTH CARE?

Yes 34%No

18%

Don't know48%



Total 203 100%

Q19C. Do you feel that the community provides adequate ASSISTED LIVING SERVICES?

Yes 23%No

24%

Don't know53%



Total 203 100%

Q19D. Do you feel that the community provides adequate NURSING HOME SERVICES?

Yes 69%

No12%

Don't know19%



Total 203 100%

Q19E. Do you feel that the community provides adequate PHARMACY SERVICES?

Yes 59%

No24%

Don't know17%



Total 203 100%

Q19F. Do you feel that the community provides adequate OUTPATIENT SERVICES?

Don't know32%

No18%

Yes 51%


Response Frequency* Percent

PhysiciansAvailability 47 19.7%Qualified physicians 19 8.0%High turnover rate 11 4.6%Language barrier 6 2.5%Unprofessional behavior 5 2.1%Billing for services not received 1 0.4%Doctor /patient relationships 1 0.4%

Subtotal - Physicians 90 37.8%

General HealthcareDistance to health care 17 7.1%Costs 14 5.9%Availability of services 13 5.5%Quality of care 8 3.4%Transportation for health care 1 0.4%

Subtotal - General Healthcare 53 22.3%

Specialty PhysiciansAvailability of specialists 21 8.8%Surgeon 4 1.7%Dermatologist 1 0.4%Radiologist 1 0.4%Oncologist 1 0.4%Subtotal - Specialty Physicians 28 11.8%

Emergency ServicesER - Shortage of physicians 9 3.8%EMS-availability 8 3.4%Shortage of equipment 2 0.8%ER-staff more qualified 2 0.8%911 1 0.4%

Subtotal - Hospital 22 9.2%

Q20. What concerns you most about health care in your community?


Need for more elderly services 11 4.6%Home Health personnel not qualified 2 0.8%Need quality nursing home services 1 0.4%

Subtotal - Eldery Services 14 5.9%

Cost 7 2.9%Coverage Problems 6 2.5%Medicaid Problems 1 0.4%

Subtotal - Insurance 14 5.9%

Keep the hospital open 5 2.1%Upgrade quality of hospital 2 0.8%Concern with administration of hospital 2 0.8%

Subtotal - Hospital 9 3.8%

Better trained 3 1.3%More nurses 2 0.8%Unprofessionalism 2 0.8%Quality of care 1 0.4%

8 3.4%

Total Responses 238

*Respondents may give more than one response.

Hospital

Nurses

Q20. What concerns you most about health care in your community? (continued)

Insurance

Elderly Services


Response Frequency Percent18-20 Years 3 1%21-30 Years 18 9%31-40 Years 31 15%41-50 Years 47 23%51-60 Years 36 18%61-70 Years 30 15%71-80 Years 22 11%81 or Over 16 8%

Total 203 100%

Q21. What is your age?

41-50 Years23%

51-60 Years18%

61-70 Years15%

71-80 Years11%

18-20 Years1%

21-30 Years9%

31-40 Years15% 81 or Over

8%


Response Frequency PercentCaucasian 184 90%Native American 2 1%Hispanic 14 7%Don't Know 1 1%Refused 2 1%

Total 203 100%

Q22. What is your race?

Caucasian90%

Don't Know1%

Refused1%

Hispanic7%

Native American

1%


Response Frequency Percent< $10,000 18 9%$10,000-$14,999 12 6%$15,000-$19,999 18 9%$20,000-$24,999 13 6%$25,000-$34,999 24 12%$35,000-$50,000 39 19%Over $50,000 53 26%Don't Know/Not Sure 16 8%Refused 10 5%

Total 203 100%

Q23. What is your yearly household income?

< $10,0009%

Refused5%

Don't Know/Not

Sure8%

Over $50,00026%

$35,000-$50,000

19%

$25,000-$34,999

12%

$20,000-$24,999

6%$10,000-$14,999

6%

$15,000-$19,999

9%


Response Frequency PercentMale 53 26%Female 150 74%

Total 203 100%

Q24. What is the gender of the respondents?

Male26%

Female74%


beaver county phone survey form and results

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