Becoming a Clear BusinessDriving strategic value for your success

Conrad MandalaVice President, SMESAP CanadaTuesday, October 20th, 2009

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Services

ConsumerIndustries

TradingIndustries

FinancialServices

ProcessManufacturing

DiscreteManufacturing

PublicServices

85% of theForbes 500

run SAP

SAP understands your industry35 years of collaboration and expertise

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Production of 40 millionbarrels of oil per day

Retail outlets transactions totaling$330 million per day

75% of world-wideannual beer production

(1.5 billion hectoliter)

50 millionBank Accounts

Production of 32,000car engines per day

Defense forces across107 countries

54 millionannual health-care

patient visits (US Only)

Processing of2.5 billion

Utility bills annually

Production of 4 milliontons of Chemicals per day

65% of world-wide chocolate annualproduction (2.2 million tons)

The Best-Run Businesses run SAP

Insight into Best-Run Businesses

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Insight into Best-Run Businesses

70% of SAP Customers areSME Organizations …

Just Like You!

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© SAP

relentlessSUSTAINABILITY

Responding toGreen

workforceDEMOGRAPHICS

A multi-generational

workforce

continued economicUNCERTAINTY

Fromrecession to

recovery

web2.0

Changes in thework environment

still emergingBRIC

Continuedglobalization

Facing Accelerated ChangeTrends in a continuously shifting landscape

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SMEs Face Unique ChallengesWe all Face Common Needs

Low TCO Predictable ProjectDeployment

Long-term InvestmentProtection

Maximized ResourceEfficiency

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Many Trends Shaping SME Business WorldMore than just the economy shaping new reality

Cloud Computing Software as a Service

In-Memory Technology Timeless Software

“The best time to fishis during the storm”

When times are tough, the tough innovate…

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60%60%74%74%

How do you lead through challenging times?You need clarity and transparency to act decisively

Will reduce operatingcosts

Will reduce capitalinvestments

Sources: McKinsey Economic Conditions Snapshot, Feb. 2009

38%38%

Had layoffs in 2008,>50% plan layoffs in 2009

Source: CFO magazine global CFO survey Feb 2009

CUT BACK

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INNOVATE

37%37% 36%36%

45%45% 40%40%

How do you lead through challenging times?You need clarity and transparency to act decisively

Will increaseproductivity

Sources: McKinsey Economic Conditions Snapshot, Feb. 2009

Will restructureWill introduce newProducts/servicesTo gain market share

Will change theirenterprise modelto be morecollaborativeSource: IBM global CEO study

‘the enterprise of thefuture’ 2008

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How do you lead through challenging times?You need clarity and transparency to act decisively

Of people say they havemade bad decisions due

to lack of information

Of executives state theability to change is the leading

challenge for creating long term value

Of organizationsfail to execute theirstrategies successfully

Sources: Harvard Business Review, 2007 and SAP/EIU Research

33%33%

90%90%

77%77%

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In this global downturn,I need clarity to ensureeconomic survival.”“

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Ways to Manage the Current Environment

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Become “Clear” to Drive SuccessInstill accountability, agility, and customer centricity into yourorganization

Transparent andaccountable

Lean and agile

Collaborative &customer-centric

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Business strategies evolve…but silos create a gap between strategy and execution

Functional silos and non-integrated systemsreduce insight and agility and undermine your ability to grow

STRATEGY

EXECUTION

Sales ShippingBusiness Users

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New ways to build value – even in a downturn

It’s important to innovate through a recession to sustain newbrands and products and offer the customer a little more value.

A.G. LafleyChairman and CEO, Procter & Gamble

“

Align strategy and execution to enable long term growth

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Today’s challenges require strategic agilityEnable insight, efficiency, and flexibility

How does your company enable us to supportthe quickly changing needs of the business?

How can your company help us to navigatethrough economic challenges?

How can your company help us to developeffective business strategies? INSIGHT

EFFICIENCY

FLEXIBILITY

INSIGHT

EFFICIENCY

FLEXIBILITY

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INSIGHT

EFFICIENCY

FLEXIBILITY

INSIGHT

EFFICIENCY

FLEXIBILITY

Close the gap between strategy and executionSAP enables the clear enterprise…for you AND your business network

SAPNetWeaver

SAPBusinessObjects

Intelligence Platform

Business PerformanceOptimization

Modular End to EndBusiness Processes

for improved performance

for optimized operations

to adapt quickly tochanging circumstances

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Become Best-Run NOWUncover immediate opportunities for short term value

Peak Workforce PerformanceLower HR cost per employee: 10~20%Increased time spent on strategic HR: 40~50%

Financial VisibilityImprove credit and collections: 10~15%Reduce order to cash cycle: 20~30%Reduction in bad debt risk: 20~50%

Lean OperationsImprove supplier compliance: 40~80%Leverage better vendor terms: 10~20%Improve procurement productivity: 10~20%

Superior Customer ValueReduced customer attrition: 5~10%Analyze customer profitability

Credible SustainabilityReduction in volume of health and safety incidents: 5%Reduction in sustainability reporting costs: 20%

Managed Risk and ComplianceReduced losses/risk events: 25~75%Reduced cost to manage authorization risk: 32%

BEST-RUNNOW

PACKAGE

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In Conclusion:Enable a Clear path to success

Manage Cash

Drive Regulation/Compliance

Get Close to Your Customers

Retain Top Talent

Run Lean

Protect Your Brand

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Thank you!

For More Information, contact:

SAP Canada

1-888-342-5727

betterdecisions@sap.com