becoming a service industry rock star
DESCRIPTION
If you step back for a moment and consider what your Professional Eulogy would say; think about what legacy you have left behind; the lives you have touched because you cared, because you got involved and became a service industry RockStar. If you are having trouble thinking about specific instances, examples, and people, then this session is a can’t miss for you! Dan Wilson, an industry involved professional for over 12 years, will offer personal experiences and insights on how to get yourself out there and Rock!TRANSCRIPT
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Dan Wilson VWGoA Client Services
ManagerHDI Member Advisory Board Past-Chairman
HDI Motown Chapter Advisor
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• Over 13 Years in IT Service and Support Leadership
• College Degree, 2 Industry Certifications
• 8 Years HDI Local Chapter Officer
• 6 Years on HDI Member Advisory Board
• Member Advisory Board Chairman
• 2007-2011 HDI Conference Faculty
• HDI SPIN Webinar Speaker (2)
• HDIAOY (Nat./Reg./Loc.) and Team Excellence committee member
• Article Published in January 2008 Support World
• Spoken at and Involved in other industry associations
• College student/tutor
• Make-a-Wish Foundation Volunteer, Team Capt. , and Participant
• HDI Rock of our Foundation Award Winner
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» Start with the end: Professional Eulogy?
» Why Get Involved?
» Industry involvement
» Local involvement
» Legacy
» Open Discussion
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» Did ???? for the world?
» Industry Recognition
» Community Recognition
» Association Membership/Involvement
» Certifications
» Degree
» Making A Difference
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» Sense of Accomplishment
» Pay it forward
» Commitment
» Advancement
» Mentorship
» Accreditation
» Feeling Good
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• Professional Association – HDI, ITSMF, PMI– Advisory Boards– Committees (Standards, Awards, Events)– Group Leadership
• Leadership• Speaker• Facilitator• Author
– Blogs, White Papers, Webinars, Books, Articles, etc.
• Student• Volunteer!
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» LIGs/Chapters/User Groups
» High Schools & Colleges
» Neighborhood Association
» Big Brother, Big Sister
» Unemployment Agencies
» Make-a-Wish
» United Way
» Habitat for Humanity
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• Defined: Something inherited from a predecessor; a heritage
• How will you leave yours?– Tell Stories
– Leave your Mark
– Awards
– Records (Performance Measurement)
– The *your name here*
– Naming Rights
– A big hug!
– Being Medal’d
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» Rewarding Stories
» Anything we missed?