becoming the excellent leader your staff needs. agenda what staff want great leadership simplified...
TRANSCRIPT
Becoming the Excellent LeaderYour Staff Needs
Agenda
• What staff want
• Great leadership simplified
• Clear purpose and focus
• Trust, delegation, job expectations
• Leading others (candidness and courage)
• Personal Plan of Action
1.Appreciation2.Respect3.Trust4.Individual Growth5.Good Boss6.Compatible Co-workers7.Compatible Culture8.A sense of PurposeHR Daily Advisor
What DO staff want?
Job-Interest AlignmentManager QualityCoworker QualityPeople ManagementRespectCollegial Work Environment
Forbes, 12/2011
1.Purpose - a chance to make a difference2.Goals3.Responsibilities4.Autonomy5.Flexibility6.Attention7.Opportunity to create/be innovative8.Open-mindedness9.Transparency10.Compensation
Inc. Magazine 8/2010
1. "good fit" in the organization2. clear about their job3. managers’ support and roadblock removal4. feel valued5. be part of something inspiring
allthingsworkplace.com
• Tell me my role, what to do, the rules of the game• Discipline my coworker who is out of line• Get me excited (company, product, job)
• Praise me• Don’t frustrate me (no temper, consistency & follow-
through)• Give me some autonomy• Be decisive; take action, stick with it
(with staff and direction)Harvard Business Review
Operational Leadership
Organizational Leadership
Self Leadership
Adapted from Great Leadership by Antony Bell
Great Execution • Organize and Do (low frustration)• Trust and delegate, follow through
Set the Direction • Vision & Purpose• Strategic distinction
Be the Right Example• Trustworthy (do what you say)• Self-aware & self-managed
Great leadership defined (What “our staff” want)
Serve People • Develop Team• Create
Autonomy
People Leadership
Clear Purpose
Organizational Leadership: Provide Direction
http://www.youtube.com/watch?v=fMOlfsR7SMQ
How to Behave
Where We are Headed: How to Get
There
Clear purpose and focus
Key Strategies
Core Values
Purpose
WHY?How?What?
Clear purpose and focus
How Core values are…
Clear purpose and focus
how we “show up” every day
a guide for decisions
Your most basic guiding principles
Values
Self-sufficiencyFulfillment
Wealth
Compassion
Achievement
ResponsibilityHonesty
Respect
Competence
Perfection
Creativity
Hard Work
Family
drive your action and decision-making• morality & ethics• what you value most• fundamental principles and tenets what
is important in both business and life• philosophy of business and of life
Provides a basis for…
Setting expectations for behavior
Values of the business
Defines your personality or culture
Hiring right
Making staff changes
Key Strategies: your basic business plan
Answers these questions:What creates business success for us?What differentiates us from our competitors?Who is our target customer?How do we add value?
Tells your staff “what” to doWho to serveWhat to do to add value or create distinctionWhat are the priorities for action(Also, what not to do)
Operational Leadership
People Leadership
Self Leadership
Organizational Leadership
One frustration of your staff?
Why isn’t this solved?
Great Execution •Organize and Do (low frustration)•Delegate!(follow through)
What will you do to make sure this gets solved?
Great Execution •Organize and Do (low frustration)•Delegate!(follow through)
1 THING to create greater success for your shop
To whom can you delegate this?
1 THING you could delegate
What is it that people want? Organizational LeadershipOperational Leadership
• Tell me my role, what to do, the rules of the game• Give me great coworkers• Get me excited (company, product, job)
• Praise me• Don’t frustrate me (consistency, follow-through, )
• Give me some autonomy• Be decisive; take action, stick with it
Harvard Business Review
People Leadership
• Give me great coworkers • Praise me• Give me some autonomy
What is necessary in order to
Operational Leadership
People Leadership
Self Leadership
Organizational Leadership
Be the Right Example•Trustworthy (do what you say)•Hear feedback and make changes•Self-aware & self-managed
With your partner… what have others told you
or what you know about yourself
• I always do what I say (without prompting)• When I hear feedback, I welcome it and make changes• I am aware of my strengths/weaknesses, and I manage
my triggers
REGARDING
Self Assessment:
My area of strength is__________________________
My area of weakness is_________________________
The one thing (action) I will do to provide this is______________________________
The one thing my staff wants from me that I’m not doing or providing is __________________________
Questions?
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