beetel blitz - apr 28'ver11

In-House News Magazine From Beetel

A NEW DAWN.A NEW BEGINNING. Welcome to a new office, Beetel Corporate Centre, Gurgaon

INSIDE STORIESTOWN HALL MEETING

RAD & BEETEL:TOGETHER FOR GROWTH

BEETEL FAMILY DAY

TRAININGS AT BEETEL

LUDHIANA TIMES

EMPLOYEE DEMOGRAPHICS

10 TIPS FOR EFFECTIVE CUSTOMER

SERVICE TRAINING

ALLIANCE NEWSSTRONTIUM TECHNOLOGIES SINGAPORE

APACER TAIWAN

ASUS TIE UP: GARMIN-ASUS NUVIFONE

STRATEGIC ALLIANCE WITH AVAYA

ITHW ECAF OT ECAF

EXECUTIVE DIRECTOR &

FACE TO FACE WITH LEADERSHIP TEAM

Dear Colleagues,

Many congratulations on this new look BEETEL BLITZ. The look coincides with our new

vision of creating an admirable sales and distribution company and an all pervasive brand

Beetel.

The new Beetel will have the customer and partner at its core, creating an awesome customer

experience for the end consumer and channel. Simultaneously, inviting our vendors and

partners to join the extended Beetel family will be our foremost objective.

We hope to create a nationwide distribution channel in line with our categories of Telecom,

IT and Business Media. Our four Business Verticals namely B2C, B2B, B2E and

International will drive our growth aspirations. Let us come together and create this

new Beetel benchmarked on excellence.

Wishing you, your family and friends a great Baisakhi.

VINOD SAWHNYDear Colleagues,

Let me take this opportunity to wish Beetel team a Great Baisakhi Festival. This Festival

marks the beginning of solar year and harvest time for the farmers of Punjab wherein the hard

work of the past year is reaped and rewarded. It's an auspicious festival and my heartfelt good

wishes on the joyous occasion of Baisakhi.

Bharti Teletech has been rechristened as Beetel Teletech on 29 December'2009. Let's

embrace this new identity to the organization and chalk out fresh terrains of growth and

success.

I am very pleased to have Vinod as Executive Director & CEO of Beetel Teletech.

Under his able leadership, Beetel will have enhanced focus on business

operations in its highly competitive consumer and corporate oriented

business.

I wish you every success, as you move forward to

accomplish the mission of Beetel.

FO KSED E

ECTR OI RD PUORG

SARVJIT DHILLON

"I promise to continuously keep

creating enabled team to deliver the

best product and services that will

delight our customers."

A positive attitude, the commitment to

become a customer advocate and

developing and implementing our

Business goals and strategies will be keys

to a successful roadmap ahead.

Wishing you all a great year ahead,

both at work and home.

Team "beetel", fasten your seat belts as we takeoff with the brand "beetel", our journey in

the new categories of IT & Mobile phones. The odyssey would dawn a new beginning for the Company, at the same time will give us an enriching & a rewarding association. Simultaneously, at the distribution side, we propose to consolidate our focus in the sunrise sectors of Smart Phones &

Information Technology, making them Growth Engines in the

company's top line.

NAFIS KAZIMHEAD - B2B

SANJEEV CHHABRAHEAD – B2E

SANDEEP TEWARIHEAD - B2C

The marketing team will ensure a healthy pipeline of alliances to deliver newer technologies and exciting products. We will strive to institute processes to streamline product management and new product introductions. The team looks forward to building a vibrant brand personality for Team beetel, that will highlight our rightfully placed customer trust, drive d e e p e r d e e p c u s t o m e r

relationships and aid expansion i n t o n e w c u s t o m e r

s e g m e n t s a n d markets.

PRABHAT UMMATCHIEF MARKETING OFFICER

Changes and Innovation are integral part of one's life, let's start new financial year with focus on growth in business. There is a definite need to improve upon our approach to achieve organizational objectives. We also need to focus on identifying and taking concrete steps to avoid waste in our area of operation.

India is one of the fastest growing economies in the world today, which offers many opportunities to us. We need to convert all

relevant and possible opportunities into business reality

Warm Wishes & Good Luck to all

SURESH GUPTACHIEF COMMERCIAL OFFICER

We aim to facilitate the HR

p rocesses wh ich c rea te an

environment where each member of

Beetel Team is able to contribute their

best. It's time to be advocates and

c h a m p i o n s o f c h a n g i n g

en v i r onmen t t ha t f o s t e r s

performance excellence, full

participation, and personal

& organ i za t iona l

growth.

SUMANT SINHACHIEF HR OFFICER

ITHW ECAF OT ECAF

EXECUTIVE DIRECTOR &

FACE TO FACE WITH LEADERSHIP TEAM

Dear Colleagues,

Many congratulations on this new look BEETEL BLITZ. The look coincides with our new

vision of creating an admirable sales and distribution company and an all pervasive brand

Beetel.

The new Beetel will have the customer and partner at its core, creating an awesome customer

experience for the end consumer and channel. Simultaneously, inviting our vendors and

partners to join the extended Beetel family will be our foremost objective.

We hope to create a nationwide distribution channel in line with our categories of Telecom,

IT and Business Media. Our four Business Verticals namely B2C, B2B, B2E and

International will drive our growth aspirations. Let us come together and create this

new Beetel benchmarked on excellence.

Wishing you, your family and friends a great Baisakhi.

VINOD SAWHNYDear Colleagues,

Let me take this opportunity to wish Beetel team a Great Baisakhi Festival. This Festival

marks the beginning of solar year and harvest time for the farmers of Punjab wherein the hard

work of the past year is reaped and rewarded. It's an auspicious festival and my heartfelt good

wishes on the joyous occasion of Baisakhi.

Bharti Teletech has been rechristened as Beetel Teletech on 29 December'2009. Let's

embrace this new identity to the organization and chalk out fresh terrains of growth and

success.

I am very pleased to have Vinod as Executive Director & CEO of Beetel Teletech.

Under his able leadership, Beetel will have enhanced focus on business

operations in its highly competitive consumer and corporate oriented

business.

I wish you every success, as you move forward to

accomplish the mission of Beetel.

FO KSED E

ECTR OI RD PUORG

SARVJIT DHILLON

"I promise to continuously keep

creating enabled team to deliver the

best product and services that will

delight our customers."

A positive attitude, the commitment to

become a customer advocate and

developing and implementing our

Business goals and strategies will be keys

to a successful roadmap ahead.

Wishing you all a great year ahead,

both at work and home.

Team "beetel", fasten your seat belts as we takeoff with the brand "beetel", our journey in

the new categories of IT & Mobile phones. The odyssey would dawn a new beginning for the Company, at the same time will give us an enriching & a rewarding association. Simultaneously, at the distribution side, we propose to consolidate our focus in the sunrise sectors of Smart Phones &

Information Technology, making them Growth Engines in the

company's top line.

NAFIS KAZIMHEAD - B2B

SANJEEV CHHABRAHEAD – B2E

SANDEEP TEWARIHEAD - B2C

The marketing team will ensure a healthy pipeline of alliances to deliver newer technologies and exciting products. We will strive to institute processes to streamline product management and new product introductions. The team looks forward to building a vibrant brand personality for Team beetel, that will highlight our rightfully placed customer trust, drive d e e p e r d e e p c u s t o m e r

relationships and aid expansion i n t o n e w c u s t o m e r

s e g m e n t s a n d markets.

PRABHAT UMMATCHIEF MARKETING OFFICER

Changes and Innovation are integral part of one's life, let's start new financial year with focus on growth in business. There is a definite need to improve upon our approach to achieve organizational objectives. We also need to focus on identifying and taking concrete steps to avoid waste in our area of operation.

India is one of the fastest growing economies in the world today, which offers many opportunities to us. We need to convert all

relevant and possible opportunities into business reality

Warm Wishes & Good Luck to all

SURESH GUPTACHIEF COMMERCIAL OFFICER

We aim to facilitate the HR

p rocesses wh ich c rea te an

environment where each member of

Beetel Team is able to contribute their

best. It's time to be advocates and

c h a m p i o n s o f c h a n g i n g

en v i r onmen t t ha t f o s t e r s

performance excellence, full

participation, and personal

& organ i za t iona l

growth.

SUMANT SINHACHIEF HR OFFICER

RAD Announced Distribution Partnership with Beetel

Teletech to Sell NGN (Next Generation Networks)

Solutions in India on 30 November'2009

As part of this partnership, Beetel Teletech will offer a

complete range of RAD's patented, standards-compliant

NGN solutions for Carrier Ethernet access, cellular

backhaul, multiservice access, voice optimization and

compression and VoIP for Indian customers.

RAD is an industry leader in access solutions for data and

telecommunications applications. India has been RAD's

second largest market worldwide for the past five years

and experienced tremendous growth.

Mr Effi Wachtel, President and CEO, RAD Data

Communications said that, “we are proud to welcome

Beetel Teletech to our worldwide family of partners, our

baseband and xDSL products are the de facto standards

for Last Mile connectivity in India and connect hundreds

of thousands of miles of telecom network infrastructure

across the country”

OUR FOOTPRINT IN MALDIVESBeetel Teletech Ltd. is the first company to

successfully market and sell software and

hardware customized 3G Wireless USB

modems to Dhiraagu, the National

Telecom Service Provider of Maldives.

Dhiraagu has come out with the first ever

3G infrastructure in the country and are

focused to promote wireless internet

services in Maldives extensively. Our

Product is highly appreciated in the market

and is available in the Distribution channel

all throughout the country of Islands. There

are almost 1200 Islands and amongst

those 70 Islands attract tourists. The

population of the Country is 0.2 mn

(approx.). Big Kudos to product

development & Sales Team.

RAD & BEETEL:

TOGETHER FOR GROWTH

RAD Announced Distribution Partnership with Beetel

Teletech to Sell NGN (Next Generation Networks)

Solutions in India on 30 November'2009

As part of this partnership, Beetel Teletech will offer a

complete range of RAD's patented, standards-compliant

NGN solutions for Carrier Ethernet access, cellular

backhaul, multiservice access, voice optimization and

compression and VoIP for Indian customers.

RAD is an industry leader in access solutions for data and

telecommunications applications. India has been RAD's

second largest market worldwide for the past five years

and experienced tremendous growth.

Mr Effi Wachtel, President and CEO, RAD Data

Communications said that, “we are proud to welcome

Beetel Teletech to our worldwide family of partners, our

baseband and xDSL products are the de facto standards

for Last Mile connectivity in India and connect hundreds

of thousands of miles of telecom network infrastructure

across the country”

OUR FOOTPRINT IN MALDIVESBeetel Teletech Ltd. is the first company to

successfully market and sell software and

hardware customized 3G Wireless USB

modems to Dhiraagu, the National

Telecom Service Provider of Maldives.

Dhiraagu has come out with the first ever

3G infrastructure in the country and are

focused to promote wireless internet

services in Maldives extensively. Our

Product is highly appreciated in the market

and is available in the Distribution channel

all throughout the country of Islands. There

are almost 1200 Islands and amongst

those 70 Islands attract tourists. The

population of the Country is 0.2 mn

(approx.). Big Kudos to product

development & Sales Team.

RAD & BEETEL:

TOGETHER FOR GROWTH

STRONTIUMTECHNOLOGIESSINGAPORE

NEW ALLIANCES

We are pleased to inform that The Major Branded Players for DRAM

Strontium Technologies, Singapore Business are :

has signed up with Beetel for a 1. Kingston

partnership in the DRAM Modules 2. Transcend

business. 3. Strontium

4. A-DataWe would be selling "Strontium" Brand

of DRAM modules as their National We would also start distribution of

Distribution Partner for India. Transcend DRAM products under a

partnership with TRANSCEND. With Beetel's IT Sales Vertical already

set up and being expanded, there was With the availability of both

a need expressed by the IT Team for TRANSCEND and STRONTIUM DRAM

entering into the DRAM Business. The Modules, our IT Sales Team would

estimated Market Size for DRAM in have 2 strong players in this segment.

India is approx. Rs. 720 Crore

BEETEL HAS SIGNED STRATEGIC ALLIANCE PARTNERSHIP WITH IOMEGAIomega, an EMC Company is a leading producer of

consumer external, portable and networking storage devices.

Established in the 1980s, Iomega was acquired by EMC in

June 2008. It has become the SOHO/ SMB arm of the

world’s largest storage company.

The Company has sold more than 410 million digital storage

drives and disks since its inception. It has a wide product

range comprising of Portable Drives for Notebooks, Desktop

Drives, Network Storage Devices and Multimedia Drives.

Beetel would be leveraging its growing IT & Memory Channel

for the sales & distribution of IOMEGA Products. Further in

Phase II, Beetel’s Enterprise Vertical would be expanding

Iomega’s Network Storage Devices for its customers through

their System Integrators Channel.

They are the largest

manufacturers of DRAM

Modules in Singapore and

have revenues over USD

200m. Unlike other players

Memory Card Players,

Strontium's focus is in the

DRAM Modules which

contribute over 61% of

Strontium's revenue.

ABOUTSTRONTIUMTECHNOLOGIES

ASUS Tie up: GARMIN-ASUS NUVIFONE FOR THE INDIAN MARKETIt gives us immense pleasure to announce that

we have signed an agreement with ASUS for

Navigation Smart Phone. They have a great

product range and the potential is immense in

this booming market

ASUSTeK Computer Incorporated (ASUS) is a

Taiwanese multinational corporation which

produces motherboards, laptops, servers,

mobile phones and other computer products.

Commonly called by its brand name ASUS.

Garmin Ltd., is the parent company of a group

of companies founded in 1989 by Gary Burrell

and Min Kao (hence the name GarMin), that

develops consumer, aviation, and marine

technologies for the Global Positioning System.

Its subsidiary Garmin International, Inc. serves

as headquarters for the Garmin Limited

companies and is located in Kansas, The largest

operating subsidiary and primary production

facility of Garmin Limited is Garmin (Asia)

Corporation, located in Taiwan.

Garmin-ASUS offers a complete range of Touch

screen smart phone in the same line with Apple

iPhone with advanced capabilities, often with

PC-like functionality (PC-mobile handset

convergence). It provides advanced features like

e-mail, Internet and e-book reader capabilities,

and/ or a built-in full keyboard. In other words,

it is a miniature computer that has phone

capability. Operating systems Windows 6.53 a

Maldives version that is exclusive on Garmin-

Asus smart phones.

Beetel will launch exclusively the Model No.

M10 in Indian market by first week of April

'10 and launch other upcoming Android

(Google OS) based phones by second half

of 2010.

STRONTIUMTECHNOLOGIESSINGAPORE

NEW ALLIANCES

We are pleased to inform that The Major Branded Players for DRAM

Strontium Technologies, Singapore Business are :

has signed up with Beetel for a 1. Kingston

partnership in the DRAM Modules 2. Transcend

business. 3. Strontium

4. A-DataWe would be selling "Strontium" Brand

of DRAM modules as their National We would also start distribution of

Distribution Partner for India. Transcend DRAM products under a

partnership with TRANSCEND. With Beetel's IT Sales Vertical already

set up and being expanded, there was With the availability of both

a need expressed by the IT Team for TRANSCEND and STRONTIUM DRAM

entering into the DRAM Business. The Modules, our IT Sales Team would

estimated Market Size for DRAM in have 2 strong players in this segment.

India is approx. Rs. 720 Crore

BEETEL HAS SIGNED STRATEGIC ALLIANCE PARTNERSHIP WITH IOMEGAIomega, an EMC Company is a leading producer of

consumer external, portable and networking storage devices.

Established in the 1980s, Iomega was acquired by EMC in

June 2008. It has become the SOHO/ SMB arm of the

world’s largest storage company.

The Company has sold more than 410 million digital storage

drives and disks since its inception. It has a wide product

range comprising of Portable Drives for Notebooks, Desktop

Drives, Network Storage Devices and Multimedia Drives.

Beetel would be leveraging its growing IT & Memory Channel

for the sales & distribution of IOMEGA Products. Further in

Phase II, Beetel’s Enterprise Vertical would be expanding

Iomega’s Network Storage Devices for its customers through

their System Integrators Channel.

They are the largest

manufacturers of DRAM

Modules in Singapore and

have revenues over USD

200m. Unlike other players

Memory Card Players,

Strontium's focus is in the

DRAM Modules which

contribute over 61% of

Strontium's revenue.

ABOUTSTRONTIUMTECHNOLOGIES

ASUS Tie up: GARMIN-ASUS NUVIFONE FOR THE INDIAN MARKETIt gives us immense pleasure to announce that

we have signed an agreement with ASUS for

Navigation Smart Phone. They have a great

product range and the potential is immense in

this booming market

ASUSTeK Computer Incorporated (ASUS) is a

Taiwanese multinational corporation which

produces motherboards, laptops, servers,

mobile phones and other computer products.

Commonly called by its brand name ASUS.

Garmin Ltd., is the parent company of a group

of companies founded in 1989 by Gary Burrell

and Min Kao (hence the name GarMin), that

develops consumer, aviation, and marine

technologies for the Global Positioning System.

Its subsidiary Garmin International, Inc. serves

as headquarters for the Garmin Limited

companies and is located in Kansas, The largest

operating subsidiary and primary production

facility of Garmin Limited is Garmin (Asia)

Corporation, located in Taiwan.

Garmin-ASUS offers a complete range of Touch

screen smart phone in the same line with Apple

iPhone with advanced capabilities, often with

PC-like functionality (PC-mobile handset

convergence). It provides advanced features like

e-mail, Internet and e-book reader capabilities,

and/ or a built-in full keyboard. In other words,

it is a miniature computer that has phone

capability. Operating systems Windows 6.53 a

Maldives version that is exclusive on Garmin-

Asus smart phones.

Beetel will launch exclusively the Model No.

M10 in Indian market by first week of April

'10 and launch other upcoming Android

(Google OS) based phones by second half

of 2010.

Strategic Alliance with

AVAYADuring February 2010, Avaya in association with Beetel

Teletech Ltd has launched its new theme “New Avaya” in 6 cities

of India comprising of Delhi, Bangalore, Chennai, Hyderabad,

and Kolkata & Mumbai.

In continuation of this, Beetel Enterprise Team has organised

AVAYA Business Partner Meets at Delhi, Bangalore &

Hyderabad in which Beetel shed some light with the sole

purpose of making its partners well aware of Avaya’s business

communication to deliver simplest, and the most advanced

open standards based communication systems.

Avaya Business Partner Meet at Taj Residency, Bangalore on 12th Feb, 2010

Avaya Business Partner Meet at Le Meridian, Delhi on 10th Feb, 2010

Beetel Teletech Ltd in its endeavor of

re-defining its mission “ To be the

Finest Sales & Distribution Services

Company in the Country” , signed a

distribution agreement on Nov 04,

2009 with Avaya, a global provider of

business communications software,

systems and services, for the India

market. Under the agreement, Beetel

Teletech will sell and distribute the

entire portfolio of Avaya's unified

communications and contact center

solutions and services in India.

Enterprise Solutions Products Umbrella

With new strategic channel partnership with Avaya,

Beetel has moved one more step ahead in achieving

new partnerships and expanding its product portfolio.

Beetel dedicated Avaya Team under the guidance of

Sanjeev Chhabra, Head – Enterprise Solutions

conducted several knowledge enhancement training

sessions of Avaya's advanced open standards based

communication systems for Beetel employees as well

as for its partners with the motive of enhance serving

to its customers, with their combined expertise.

Following training Conducted by Enterprises

Solutions team :

Partners Training in Bangalore by Dinesh AJ.

Two Partner Trainings in Gurgaon & 1 Partner

Training in Kolkata by Alok Kumar with Live Demo

of Avaya IP office.

Employee Training Program in Gurgaon through

VC by Avaya.

WHAT ATTENDEES SAID!!“Kudos to the entire Beetel Teletech team for pulling off a brilliant response for today's event for our partners/resellers

in Delhi. This event only reflects the positive vibes from the partner community and the huge expectations they have

from Beetel & Avaya teams.”

-By Bejoy Antony, Director, Channels & Strategic Alliances, AVAYA (11th Feb, 2010)

“The training conducted was really a wonderful learning experience in the whole process of better serving our

customers.”

- By Abhishek Bhatia, Telecraft e-solutions, Gurgaon

Strategic Alliance with

AVAYADuring February 2010, Avaya in association with Beetel

Teletech Ltd has launched its new theme “New Avaya” in 6 cities

of India comprising of Delhi, Bangalore, Chennai, Hyderabad,

and Kolkata & Mumbai.

In continuation of this, Beetel Enterprise Team has organised

AVAYA Business Partner Meets at Delhi, Bangalore &

Hyderabad in which Beetel shed some light with the sole

purpose of making its partners well aware of Avaya’s business

communication to deliver simplest, and the most advanced

open standards based communication systems.

Avaya Business Partner Meet at Taj Residency, Bangalore on 12th Feb, 2010

Avaya Business Partner Meet at Le Meridian, Delhi on 10th Feb, 2010

Beetel Teletech Ltd in its endeavor of

re-defining its mission “ To be the

Finest Sales & Distribution Services

Company in the Country” , signed a

distribution agreement on Nov 04,

2009 with Avaya, a global provider of

business communications software,

systems and services, for the India

market. Under the agreement, Beetel

Teletech will sell and distribute the

entire portfolio of Avaya's unified

communications and contact center

solutions and services in India.

Enterprise Solutions Products Umbrella

With new strategic channel partnership with Avaya,

Beetel has moved one more step ahead in achieving

new partnerships and expanding its product portfolio.

Beetel dedicated Avaya Team under the guidance of

Sanjeev Chhabra, Head – Enterprise Solutions

conducted several knowledge enhancement training

sessions of Avaya's advanced open standards based

communication systems for Beetel employees as well

as for its partners with the motive of enhance serving

to its customers, with their combined expertise.

Following training Conducted by Enterprises

Solutions team :

Partners Training in Bangalore by Dinesh AJ.

Two Partner Trainings in Gurgaon & 1 Partner

Training in Kolkata by Alok Kumar with Live Demo

of Avaya IP office.

Employee Training Program in Gurgaon through

VC by Avaya.

WHAT ATTENDEES SAID!!“Kudos to the entire Beetel Teletech team for pulling off a brilliant response for today's event for our partners/resellers

in Delhi. This event only reflects the positive vibes from the partner community and the huge expectations they have

from Beetel & Avaya teams.”

-By Bejoy Antony, Director, Channels & Strategic Alliances, AVAYA (11th Feb, 2010)

“The training conducted was really a wonderful learning experience in the whole process of better serving our

customers.”

- By Abhishek Bhatia, Telecraft e-solutions, Gurgaon

Our business is our customer, not our

product or services. While we focus on

the merchandise in our store, or the

services our organization offers, we

cannot ignore the fact, that the most

important component is customer and

each customer is a different individual. If

you want to stand out from the crowd

and offer truly great customer service to

your customers, following ten tips will be

of great help.

Don't make excuses. If it's your fault,

say so. Don't try to blame it on the

customer, the circumstances, another

vendor, or the position of the moon in

the sky. It's amazing what a difference

it can make if you just say "An error

has been made, but I will make it

right". Your customer will see you a lot

differently if you don't make excuses.

There are two ways to fix every

problem. The immediate solution is

to take care of the customer, leave

him or her happy, and go on with

your day. Tip 4

Go beyond the minimum to make

your customers love you. If there's a

real problem, and you can do just a

little more to make a customer's day, Tip 7he or she is positively going to

remember it. You'll get a lot more Listen to your customers. Don't

repeat business and word of mouth assume you know what they want.

advertising if you deliver more than They may have some good things to

requiredsay, even if they're not experts.

Treat your customers with respect.

Treat them with dignity and not be

annoyed at them for interrupting your

day. This also means expecting them

to act like responsible adults. Too

many businesses believe that good

customer service means bowing to

the whims of every customer with a

complaint. This solves the immediate

problem of an angry customer, but

sometimes it's not for the best.

Acknowledge when there's a real Tip 6

problem that needs fixing and fix it

well, but don't let people walk all over Don't take it personally! This one's you. easy to forget because the customer

is directing their frustration at you.

However, the customer is angry about

the situation, not angry at you,

specifically. Taking things personally

just introduces anger into the

situation and makes it harder to fix the Tip 2 problem.

However, there's a reason this

problem happened. You need to

consider how to prevent it from

happening again. Your business will

be more efficient and you'll have

happier customers overall.

10Tip 8

Think about what you're promising.

It's easy to get carried away and offer

more than you can easily deliver. If

your business is racing from one

project to the next, you can't offer true

quality of service. Don't let this

happen. Always pay close attention

to what you're promising, and don't

let a customer talk you into the

impossible.

Tip 10

Get to the problem right away. No

one wants to deal with something

unpleasant, but if you let a complaint

sit, it's not going to get any better on

its own. Follow up! Call after a

problem's been dealt with, or after a

customer has received a particularly

big order, to find out how things went.

Don't try to sell anything during this

call or email. Just find out what you

need to know and wish your customer

a good day.

Allow the customer to feel like a

priority. Don't answer the phone while

filling out a spreadsheet - you'll sound

distracted. Spend the few minutes it

takes to really pay attention. Your

customers will know the difference

and the results will be worth it.

Damodar Sahu

Head- National Service Support

Customer Service Delivery

Department

Top ten tips for providing outstanding customer service…

TIPS FOR IMPECCABLECUSTOMER SERVICE

Our business is our customer, not our

product or services. While we focus on

the merchandise in our store, or the

services our organization offers, we

cannot ignore the fact, that the most

important component is customer and

each customer is a different individual. If

you want to stand out from the crowd

and offer truly great customer service to

your customers, following ten tips will be

of great help.

Don't make excuses. If it's your fault,

say so. Don't try to blame it on the

customer, the circumstances, another

vendor, or the position of the moon in

the sky. It's amazing what a difference

it can make if you just say "An error

has been made, but I will make it

right". Your customer will see you a lot

differently if you don't make excuses.

There are two ways to fix every

problem. The immediate solution is

to take care of the customer, leave

him or her happy, and go on with

your day. Tip 4

Go beyond the minimum to make

your customers love you. If there's a

real problem, and you can do just a

little more to make a customer's day, Tip 7he or she is positively going to

remember it. You'll get a lot more Listen to your customers. Don't

repeat business and word of mouth assume you know what they want.

advertising if you deliver more than They may have some good things to

requiredsay, even if they're not experts.

Treat your customers with respect.

Treat them with dignity and not be

annoyed at them for interrupting your

day. This also means expecting them

to act like responsible adults. Too

many businesses believe that good

customer service means bowing to

the whims of every customer with a

complaint. This solves the immediate

problem of an angry customer, but

sometimes it's not for the best.

Acknowledge when there's a real Tip 6

problem that needs fixing and fix it

well, but don't let people walk all over Don't take it personally! This one's you. easy to forget because the customer

is directing their frustration at you.

However, the customer is angry about

the situation, not angry at you,

specifically. Taking things personally

just introduces anger into the

situation and makes it harder to fix the Tip 2 problem.

However, there's a reason this

problem happened. You need to

consider how to prevent it from

happening again. Your business will

be more efficient and you'll have

happier customers overall.

10Tip 8

Think about what you're promising.

It's easy to get carried away and offer

more than you can easily deliver. If

your business is racing from one

project to the next, you can't offer true

quality of service. Don't let this

happen. Always pay close attention

to what you're promising, and don't

let a customer talk you into the

impossible.

Tip 10

Get to the problem right away. No

one wants to deal with something

unpleasant, but if you let a complaint

sit, it's not going to get any better on

its own. Follow up! Call after a

problem's been dealt with, or after a

customer has received a particularly

big order, to find out how things went.

Don't try to sell anything during this

call or email. Just find out what you

need to know and wish your customer

a good day.

Allow the customer to feel like a

priority. Don't answer the phone while

filling out a spreadsheet - you'll sound

distracted. Spend the few minutes it

takes to really pay attention. Your

customers will know the difference

and the results will be worth it.

Damodar Sahu

Head- National Service Support

Customer Service Delivery

Department

Top ten tips for providing outstanding customer service…

TIPS FOR IMPECCABLECUSTOMER SERVICE

Town hall meeting with Beetel

emp loyees was he ld on 26

March'2010 at Beetel Corporate

Centre, Gurgaon. All the regions and

Ludhiana unit were connected through

video conference and employees at

up country locations were connected

though audio conference. Sarvjit Singh

Dhillon and Vinod Sawhny presented

their thoughts on next steps for Beetel

Teletech.

THE QUESTION-

ANSWER

(QA) SESSION

The Question-Answer (QA) session

scheduled after the presentation by

Vinod. Beetel employees from all

over the regions were requested to

come forward with their questions for

the Senior Management team

Sales Excellence award was won by Team Enterprise Solutions. Runner ups were

Team Modern Trade Business and IT Business (Memory Business).

FUNCTIONAL EXCELLENCE (SALES SUPPORT) AWARD

Functional Excellence (Sales Support) award was won by Team Logistics.

It was a joyful moment for the winners. Our Heartiest congratulations to them.

TOWN HALL MEETING

AT BEETELNurturing

Initiatives atBEETELimpact on the behavioral needs

of others.

• Identify others’ styles to interact

with them in the appropriate way,

as they want to be treated.

• Learn to make tiny shifts in

behavior to enable comfort and At Beetel, we believe that employees trust in an interaction.are the drivers of our success.

16 employees from HO attended this Investment in their competency workshopdevelopment have paid rich

dividends and positioned Beetel

where it is today. Beetel continuously

does key programmes towards

enhancing employee skills.

One such workshop was “Success for

Self” The trainer for this workshop

was Ms. Malini Chandiramani, a

famous trainer and coach. Success

for Self is a program aimed at

transforming employees by helping

them develop various aspects of their

A three day NEO (New Employee personality. This also leads to a

Orientation) Program was organized positive culture at the workplace.

in Jan’10. This is a regular induction Malini Conducted 4 sessions on

session organized for new joinees in “Success for Self” training at Beetel

Beetel. All the function heads gave Teletech in the month of February &

overview of their respective March'10. She trained 70 employees

departments. New Joinees were of Beetel.

sensitized about Bharti Foundation

Activities. A session on Vision,

Mission & Activities of Bharti

Foundation was covered in this

program. A session on Code of

Conduct was also organised for the

participants. Open house with EC

members was organized on second

day of the session and the new Relationship Strategies is a two-day

joinees were invited to ask questions. people-skills workshop. The

This was followed by high tea. The workshop helps to unlock the 3 keys

NEO participants visited Ludhiana to successful relationships:

factory on the third day of the

session.• Understand own behavioural style

to leverage strengths and the

NEO PROGRAM

RELATIONSHIP

STRATEGIES:

WORKSHOP

UNVEILING THE

NEW LOOK OF

INTERNAL

NEWSLETTER

Contest of renaming the

newsletter was organized

and over 100 entries were

received. The name finally

selected for the newsletter

was “Beetel Blitz”. The

name was given by Supreet

Lodh. Kudos to Supreet!

The new look was unveiled

by Sarvjit Singh Dhillon.

Sales Excellence Award : RUNNER UP TEAMS

Sales Excellence Award Winner : Team Enterprise Solutions

Functional Excellence Award : Team Logistics

REWARD AND

RECOGNITION

CEREMONY

Town hall meeting with Beetel

emp loyees was he ld on 26

March'2010 at Beetel Corporate

Centre, Gurgaon. All the regions and

Ludhiana unit were connected through

video conference and employees at

up country locations were connected

though audio conference. Sarvjit Singh

Dhillon and Vinod Sawhny presented

their thoughts on next steps for Beetel

Teletech.

THE QUESTION-

ANSWER

(QA) SESSION

The Question-Answer (QA) session

scheduled after the presentation by

Vinod. Beetel employees from all

over the regions were requested to

come forward with their questions for

the Senior Management team

Sales Excellence award was won by Team Enterprise Solutions. Runner ups were

Team Modern Trade Business and IT Business (Memory Business).

FUNCTIONAL EXCELLENCE (SALES SUPPORT) AWARD

Functional Excellence (Sales Support) award was won by Team Logistics.

It was a joyful moment for the winners. Our Heartiest congratulations to them.

TOWN HALL MEETING

AT BEETELNurturing

Initiatives atBEETELimpact on the behavioral needs

of others.

• Identify others’ styles to interact

with them in the appropriate way,

as they want to be treated.

• Learn to make tiny shifts in

behavior to enable comfort and At Beetel, we believe that employees trust in an interaction.are the drivers of our success.

16 employees from HO attended this Investment in their competency workshopdevelopment have paid rich

dividends and positioned Beetel

where it is today. Beetel continuously

does key programmes towards

enhancing employee skills.

One such workshop was “Success for

Self” The trainer for this workshop

was Ms. Malini Chandiramani, a

famous trainer and coach. Success

for Self is a program aimed at

transforming employees by helping

them develop various aspects of their

A three day NEO (New Employee personality. This also leads to a

Orientation) Program was organized positive culture at the workplace.

in Jan’10. This is a regular induction Malini Conducted 4 sessions on

session organized for new joinees in “Success for Self” training at Beetel

Beetel. All the function heads gave Teletech in the month of February &

overview of their respective March'10. She trained 70 employees

departments. New Joinees were of Beetel.

sensitized about Bharti Foundation

Activities. A session on Vision,

Mission & Activities of Bharti

Foundation was covered in this

program. A session on Code of

Conduct was also organised for the

participants. Open house with EC

members was organized on second

day of the session and the new Relationship Strategies is a two-day

joinees were invited to ask questions. people-skills workshop. The

This was followed by high tea. The workshop helps to unlock the 3 keys

NEO participants visited Ludhiana to successful relationships:

factory on the third day of the

session.• Understand own behavioural style

to leverage strengths and the

NEO PROGRAM

RELATIONSHIP

STRATEGIES:

WORKSHOP

UNVEILING THE

NEW LOOK OF

INTERNAL

NEWSLETTER

Contest of renaming the

newsletter was organized

and over 100 entries were

received. The name finally

selected for the newsletter

was “Beetel Blitz”. The

name was given by Supreet

Lodh. Kudos to Supreet!

The new look was unveiled

by Sarvjit Singh Dhillon.

Sales Excellence Award : RUNNER UP TEAMS

Sales Excellence Award Winner : Team Enterprise Solutions

Functional Excellence Award : Team Logistics

REWARD AND

RECOGNITION

CEREMONY

Southern region celebrated Beetel Family Day at

Talakadu Jaladhama - Back Water Holiday Resort. It

is located on on the banks of Kaveri and Kappila

River in Mysore district. All employees and their

families, especially children had a rocking time.

Western region celebrated Beetel Family Day at Residency Hotel, Suren Road,

Andheri – Kurla Road. It was a wonder full way a spending leisurely evenings

with family and colleagues. Western region employees and families enjoyed

every moment of it.

WESTBEETEL BEETEL FAMILY DAYBeetel Family Day is an annual event celebrated in all regions. This day marks the bond of

togetherness that we share with our near and dear ones under the same roof, Beetel. It is a day

for all to celebrate relationships and sink in the “one big family” feeling.

This is Beetel's way of appreciating the employees and their families. Beetel's Family Day is a day

filled with loads of fun and entertainment. It also depicts Beetel's values and commitment

towards employees and customers.

Beetel Family Day was celebrated at Ashoka Avenue on 5th December. It was

a day filled with loads of “masti”. The employees gave energized dance

performances. The emcee kept employees, spouses and kids

enthralled with fun activities. Other activities included

performances by professional dancers, fun games,

tarot reader, bangles, tattoo, photography, puppet

shows etc.

HOME OFFICE/NORTH

Eastern region celebrated Beetel Family Day at

IBIZA, Amtala, Diamond Harbour Road, Kolkata. It

was a fun filled day for employees and their families.

The venue was an ideal picturesque location with

green meadows & splendid architecture.

EVENTS

Southern region celebrated Beetel Family Day at

Talakadu Jaladhama - Back Water Holiday Resort. It

is located on on the banks of Kaveri and Kappila

River in Mysore district. All employees and their

families, especially children had a rocking time.

Western region celebrated Beetel Family Day at Residency Hotel, Suren Road,

Andheri – Kurla Road. It was a wonder full way a spending leisurely evenings

with family and colleagues. Western region employees and families enjoyed

every moment of it.

WESTBEETEL BEETEL FAMILY DAYBeetel Family Day is an annual event celebrated in all regions. This day marks the bond of

togetherness that we share with our near and dear ones under the same roof, Beetel. It is a day

for all to celebrate relationships and sink in the “one big family” feeling.

This is Beetel's way of appreciating the employees and their families. Beetel's Family Day is a day

filled with loads of fun and entertainment. It also depicts Beetel's values and commitment

towards employees and customers.

Beetel Family Day was celebrated at Ashoka Avenue on 5th December. It was

a day filled with loads of “masti”. The employees gave energized dance

performances. The emcee kept employees, spouses and kids

enthralled with fun activities. Other activities included

performances by professional dancers, fun games,

tarot reader, bangles, tattoo, photography, puppet

shows etc.

HOME OFFICE/NORTH

Eastern region celebrated Beetel Family Day at

IBIZA, Amtala, Diamond Harbour Road, Kolkata. It

was a fun filled day for employees and their families.

The venue was an ideal picturesque location with

green meadows & splendid architecture.

EVENTS

Beetel Team

DEMOGRAPHICSAcademic Levels Work Tenure

• Average Experience – 13.97 years

• Average Tenure Overall 53 months

• Average Tenure– Non Sales 69 months

• Average Tenure – Sales Overall 33 months

• Average Tenure – Frontline 24 months

• Tenure less than or equal to 24 months 133 employees

Demographic Distribution – Band Wise

Sales Non Sales

UC- 02

Band 3

Band 2

Band 1

Band F

PRIDE OF BEETEL

“Pride of Beetel” is a monthly reward and recognition program. It

has been instituted since July '2008 to recognize and reward the

behavioural actions of employees that exemplify Beetel Values in

driving it's Vison to be the finest distribution company by 2012.

“Pride of Beetel” awardees are felicitated by “Pride of Beetel” badge,

a letter of appreciation and cash award of Rs.1000/-.

Awardees:

Mohinder palSept'09

Satish KGNov'09

Rajesh SharmaNov'09

Jayanta ChakrabortyAug'09

Gulshan KumarAug'09

Bharat SharmaSept'09

Age Groups@Beetel Employees

Average Age – Sales33.6 years

Average Age – Frontline32.8 years

Average Age – Non –Sales36.2 years

Average Age Overall

35 years

• Professionals 174

• Diploma 17

• Graduates 76

• Pre Board 09

CELEBRATIONS AT HOME OFFICE

BEETEL MILESTONES

Valentine's Day Celebration

Diwali Celebration

Dushera Celebration

Women's Day Celebration

Christmas CelebrationNew Office Puja

Holi Celebration

SAP LaunchMr. Rakesh Bharti Mittal inaugurating the new office

Beetel Team

DEMOGRAPHICSAcademic Levels Work Tenure

• Average Experience – 13.97 years

• Average Tenure Overall 53 months

• Average Tenure– Non Sales 69 months

• Average Tenure – Sales Overall 33 months

• Average Tenure – Frontline 24 months

• Tenure less than or equal to 24 months 133 employees

Demographic Distribution – Band Wise

Sales Non Sales

UC- 02

Band 3

Band 2

Band 1

Band F

PRIDE OF BEETEL

“Pride of Beetel” is a monthly reward and recognition program. It

has been instituted since July '2008 to recognize and reward the

behavioural actions of employees that exemplify Beetel Values in

driving it's Vison to be the finest distribution company by 2012.

“Pride of Beetel” awardees are felicitated by “Pride of Beetel” badge,

a letter of appreciation and cash award of Rs.1000/-.

Awardees:

Mohinder palSept'09

Satish KGNov'09

Rajesh SharmaNov'09

Jayanta ChakrabortyAug'09

Gulshan KumarAug'09

Bharat SharmaSept'09

Age Groups@Beetel Employees

Average Age – Sales33.6 years

Average Age – Frontline32.8 years

Average Age – Non –Sales36.2 years

Average Age Overall

35 years

• Professionals 174

• Diploma 17

• Graduates 76

• Pre Board 09

CELEBRATIONS AT HOME OFFICE

BEETEL MILESTONES

Valentine's Day Celebration

Diwali Celebration

Dushera Celebration

Women's Day Celebration

Christmas CelebrationNew Office Puja

Holi Celebration

SAP LaunchMr. Rakesh Bharti Mittal inaugurating the new office

LUDHIANAEVENTSCELEBRATION OF VISHWAKARMA

INDEPENDENCE POOJA

In Ludhiana Factory, on 15th

August'09, Independence day was

celebrated. After ceremonial prade,

National flag “Tiranga” was hoisted On 18th October 2009, Vishwakarma and National Anthem (Jan Gan Man) Pooja was performed in the factory. was sung. Besides toffees & choclates Employees with their family members to children, Tea and sweets were were present on this auspicious distributed among all employees occasion. It was followed by brunch.present on the occassion.

On 17th October'09, on the day of

Diwali (festival of lights), Laxmi Pooja

was performed in Ludhiana factory.

After completion of pooja, sweets were

distributed.

DIWALI GIFT

DISTRIBUTION

On 16th Oct'09, Diwali gifts were

distributed to all employees. Gifts were

also distributed among students and

staff of Satya Bharti School - Hambran.

TRAININGS IN FACTORY

BY EXTERNAL FACULTY

First Aid

Training on FIRST AID

was provided to the

employees of

Ludhiana factory on

14th December'09.

External Faculty was

hired from Red Cross Society - Ludhiana.

Fire Fighting

Theoretical as well as practical Training on FIRE

FIGHTING was provided to the employees of

Ludhiana factory by External faculty - Jupitor Fire

Safety Services Pvt. Ltd. – Ludhiana, on 29th of

January'10.

Following Trainings were provided to the

employees by the external faculties in the factory:

ANNUAL SPORTS DAY

CELEBRATION

Beetel Teletech Limited – Ludhiana and Bharti

Fieldfresh jointly celebrated 6th Annual Sports day on

12th December'09 with great fun and folic. The

occasion was graced by the senior management team

of Beetel

Employees participated in many events like; Kabaddi,

Tug of war, Volleyball, Ball Collecting, Races (100

mtrs. & 400 mtrs.), cricket, Shotput, Leg Tie Race, Kite

flying etc. Prizes were distributed to the winners.

LUDHIANAEVENTSCELEBRATION OF VISHWAKARMA

INDEPENDENCE POOJA

In Ludhiana Factory, on 15th

August'09, Independence day was

celebrated. After ceremonial prade,

National flag “Tiranga” was hoisted On 18th October 2009, Vishwakarma and National Anthem (Jan Gan Man) Pooja was performed in the factory. was sung. Besides toffees & choclates Employees with their family members to children, Tea and sweets were were present on this auspicious distributed among all employees occasion. It was followed by brunch.present on the occassion.

On 17th October'09, on the day of

Diwali (festival of lights), Laxmi Pooja

was performed in Ludhiana factory.

After completion of pooja, sweets were

distributed.

DIWALI GIFT

DISTRIBUTION

On 16th Oct'09, Diwali gifts were

distributed to all employees. Gifts were

also distributed among students and

staff of Satya Bharti School - Hambran.

TRAININGS IN FACTORY

BY EXTERNAL FACULTY

First Aid

Training on FIRST AID

was provided to the

employees of

Ludhiana factory on

14th December'09.

External Faculty was

hired from Red Cross Society - Ludhiana.

Fire Fighting

Theoretical as well as practical Training on FIRE

FIGHTING was provided to the employees of

Ludhiana factory by External faculty - Jupitor Fire

Safety Services Pvt. Ltd. – Ludhiana, on 29th of

January'10.

Following Trainings were provided to the

employees by the external faculties in the factory:

ANNUAL SPORTS DAY

CELEBRATION

Beetel Teletech Limited – Ludhiana and Bharti

Fieldfresh jointly celebrated 6th Annual Sports day on

12th December'09 with great fun and folic. The

occasion was graced by the senior management team

of Beetel

Employees participated in many events like; Kabaddi,

Tug of war, Volleyball, Ball Collecting, Races (100

mtrs. & 400 mtrs.), cricket, Shotput, Leg Tie Race, Kite

flying etc. Prizes were distributed to the winners.

CHRISTMAS DAY

CELEBRATION

Santa Claus visited Ludhiana factory at

tea break on Christmas day - 25th

December'09. He met the employees

in different departments and greeted

MERRY CHRISTMAS. Employees

enjoyed the surprise Santa Claus visit

during this period. Santa Claus

distributed gifts and toffees among the

employees.

CELEBRATION OF

REPUBLIC DAY

In Ludhiana Factory, on 26th January,

2010 Republic day was celebrated.

After ceremonial prade, National flag

“Tiranga” was hoisted by Ashok L.

Keswani, Unit Head followed by

National Anthem. Besides toffees &

choclates to children, Tea and sweets

were distributed among all employees

present in ceremony.

DONATION AND

NISHKAM SEWA

ACTIVITIES

Donation“Rewri and Moongfali” was distributed

Under GIVE 5 and joy of giving week among the employees, as well as to the

campaign by Bharti Foundation, students of Satya Bharti School -

employees of Ludhiana factory gave Hambran.

monitory contribution and donated

children's clothes and stationery.

Three big packages were donated

in the first week of September'09.

Nishkam Sewa

Aid of Rs.84,940/- was given by the

Bharti Nishkam Sewa to the poor and

needy persons during Aug'09 to

Feb'10.

CELEBRATION

ACHIEVEMENT

We all are proud of

K r i p a S h a n k a r,

Technical Assistant

f rom Produc t ion

E lec t ronics (SMT Lohri is an important festival of Punjab.

S e c t i o n ) . H e On 12th January'10, this festival was

participated in CII's 22nd Workskill celebrated by Ludhiana employees,

Competition(NR) held from 7 - 9th with great joy and enthusiasm. Ashok

December'09 at Chandigarh in the L. Keswani, Unit Head, gave the Agni

trade of Industrial Electronics. Kripa to Lohri. Lohri song was sung by some

Shankar was the Runner-up in this female employees on this occassion.

competition.

MACHINERY

INSTALLATION

For improvement of the productivity

and quality following machines:

New Pick and Place machine, Auto

Insertion machine and Jumper wire

machines were installed and

operations started on 25th

December'09 in SMT area. Pooja

for the same was performed on the

occasion.

New wave soldering machine was

installed in the month of March'10,

to standardize and improve the

quality of soldering. Two additional

new SMT machines will be installed

in near future.

The dynamic large screen meets a wide range of applications.

CONFERENCE ROOMS STOREFRONTS SIGNBOARDS HOME THEATERS

CHRISTMAS DAY

CELEBRATION

Santa Claus visited Ludhiana factory at

tea break on Christmas day - 25th

December'09. He met the employees

in different departments and greeted

MERRY CHRISTMAS. Employees

enjoyed the surprise Santa Claus visit

during this period. Santa Claus

distributed gifts and toffees among the

employees.

CELEBRATION OF

REPUBLIC DAY

In Ludhiana Factory, on 26th January,

2010 Republic day was celebrated.

After ceremonial prade, National flag

“Tiranga” was hoisted by Ashok L.

Keswani, Unit Head followed by

National Anthem. Besides toffees &

choclates to children, Tea and sweets

were distributed among all employees

present in ceremony.

DONATION AND

NISHKAM SEWA

ACTIVITIES

Donation“Rewri and Moongfali” was distributed

Under GIVE 5 and joy of giving week among the employees, as well as to the

campaign by Bharti Foundation, students of Satya Bharti School -

employees of Ludhiana factory gave Hambran.

monitory contribution and donated

children's clothes and stationery.

Three big packages were donated

in the first week of September'09.

Nishkam Sewa

Aid of Rs.84,940/- was given by the

Bharti Nishkam Sewa to the poor and

needy persons during Aug'09 to

Feb'10.

CELEBRATION

ACHIEVEMENT

We all are proud of

K r i p a S h a n k a r,

Technical Assistant

f rom Produc t ion

E lec t ronics (SMT Lohri is an important festival of Punjab.

S e c t i o n ) . H e On 12th January'10, this festival was

participated in CII's 22nd Workskill celebrated by Ludhiana employees,

Competition(NR) held from 7 - 9th with great joy and enthusiasm. Ashok

December'09 at Chandigarh in the L. Keswani, Unit Head, gave the Agni

trade of Industrial Electronics. Kripa to Lohri. Lohri song was sung by some

Shankar was the Runner-up in this female employees on this occassion.

competition.

MACHINERY

INSTALLATION

For improvement of the productivity

and quality following machines:

New Pick and Place machine, Auto

Insertion machine and Jumper wire

machines were installed and

operations started on 25th

December'09 in SMT area. Pooja

for the same was performed on the

occasion.

New wave soldering machine was

installed in the month of March'10,

to standardize and improve the

quality of soldering. Two additional

new SMT machines will be installed

in near future.

The dynamic large screen meets a wide range of applications.

CONFERENCE ROOMS STOREFRONTS SIGNBOARDS HOME THEATERS

Globalisation brings along with it the dual to-market cycles, in order to maintain a

challenges of international competition and the competitive edge now and into the future.

need to respond swiftly to local market Organizations can also leverage video demands. To empower employees at all levels conferencing and telepresence to maintain the to be more efficient and productive, it is engagement and loyalty of its employees and essential that businesses remove the barriers of business partners.distance and time in order communicate and

Only Polycom is able to deliver conferencing make decisions quickly.

solutions, which span from desktop In a study by Watson Wyatt Worldwide, telepresence to room-based telepresence companies with the most effective systems and the world’s only fully immersive communication programmes delivered a 47 per telepresence suite. cent higher total return to shareholders within a

4-year timeframe, when compared with

companies that communicate least effectively.With a heritage of leadership; Beetel as a

leading distributor of high-tech IT systems and

Polycom as the global leader in voice, video

and telepresence solutions; both companies Conferencing technologies are witnessing wide have successfully partnered to drive the growth adoption as the value of real-time collaboration and adoption of conferencing in India. The and communication rises on the government relationship between Beetel and Polycom spans and enterprise radar. conferencing phone systems and IP telephony,

Polycom video conferencing and telepresence to high-end telepresence systems. This has led

solutions enable organisations to maximise their to a number of awards for Beetel, one of which

resources – essentially, to do more with less. was for the greatest year-on-year growth in the

Video conferencing and telepresence solutions entire Asia Pacific market for Polycom in 2008.

enable immediate access to geographically- To learn more about Polycom video dispersed resources and subject matter experts conferencing and telepresence solutions and for rapid and informed decision-making and how they can form a profitable revenue stream optimal responsiveness to market. They also for your business, contact us at enable quantum leaps in operational efficiency

which is necessary to drive reductions in time-

Leverage Leaders for Your Growth

Mission Critical: Video conferencing &

Telepresence

[email protected]

Maintaining a

Competitive Edge with

Telepresence & Video Conferencing

In today’s

competitive

environment,

organisations of

all sizes and

across industries

are trying to

contain costs

without limiting

their ability to

execute and

innovate.

Globalisation brings along with it the dual to-market cycles, in order to maintain a

challenges of international competition and the competitive edge now and into the future.

need to respond swiftly to local market Organizations can also leverage video demands. To empower employees at all levels conferencing and telepresence to maintain the to be more efficient and productive, it is engagement and loyalty of its employees and essential that businesses remove the barriers of business partners.distance and time in order communicate and

Only Polycom is able to deliver conferencing make decisions quickly.

solutions, which span from desktop In a study by Watson Wyatt Worldwide, telepresence to room-based telepresence companies with the most effective systems and the world’s only fully immersive communication programmes delivered a 47 per telepresence suite. cent higher total return to shareholders within a

4-year timeframe, when compared with

companies that communicate least effectively.With a heritage of leadership; Beetel as a

leading distributor of high-tech IT systems and

Polycom as the global leader in voice, video

and telepresence solutions; both companies Conferencing technologies are witnessing wide have successfully partnered to drive the growth adoption as the value of real-time collaboration and adoption of conferencing in India. The and communication rises on the government relationship between Beetel and Polycom spans and enterprise radar. conferencing phone systems and IP telephony,

Polycom video conferencing and telepresence to high-end telepresence systems. This has led

solutions enable organisations to maximise their to a number of awards for Beetel, one of which

resources – essentially, to do more with less. was for the greatest year-on-year growth in the

Video conferencing and telepresence solutions entire Asia Pacific market for Polycom in 2008.

enable immediate access to geographically- To learn more about Polycom video dispersed resources and subject matter experts conferencing and telepresence solutions and for rapid and informed decision-making and how they can form a profitable revenue stream optimal responsiveness to market. They also for your business, contact us at enable quantum leaps in operational efficiency

which is necessary to drive reductions in time-

Leverage Leaders for Your Growth

Mission Critical: Video conferencing &

Telepresence

[email protected]

Maintaining a

Competitive Edge with

Telepresence & Video Conferencing

In today’s

competitive

environment,

organisations of

all sizes and

across industries

are trying to

contain costs

without limiting

their ability to

execute and

innovate.

Climate Change

I don't want my children to see the Earth die,

Without fish swim and without birds fly,

With no air for breathing, no water to drink,

When global conditions will make the land sink.

Author: Unknown

Contributed by Sushil Kumar C

I don't want emissions to stay in the air,

To fill our lungs and to spread everywhere,

To cause global warming, submerging the land!

To stop all this mess we should lend our hand!

The nature is dying together with us,

We wouldn't exist here but for the green grass…

We must prevent nature from saying «farewell»-

In case it is dying, we're dying as well!

What could human beings` activities mean –

To make our planet one big rubbish bin?!

No matter that you may be only a teen –

It's never too early or late to be green!

To show our children the beauty of life;

To help polar bears and pandas survive;

To claim to the world that this talk should gain weight

Let's firstly take part in the global debate!

Har khushi Hai Logon Ke Daman Mein,

Par Ek Hansi Ke Liye Waqt Nahi.

Din Raat Daudti Duniya Mein,

Zindagi Ke Liye Hi Waqt Nahi.

Maa Ki Lori Ka Ehsaas To Hai,

Par Maa Ko Maa Kehne Ka Waqt Nahi.

Saare Rishton Ko To Hum Maar Chuke,

Ab Unhe Dafnane Ka Bhi Waqt Nahi.

Saare Naam Mobile Mein Hain,

Par Dosti Ke Liye Waqt Nahi.

Gairon Ki Kya Baat Karen,

Jab Apno Ke Liye Hi Waqt Nahi.

Aankhon Me Hai Neend Badee,

Par Sone Ka Waqt Nahi.

Dil Hai Gamon Se Bhara ,

Par Rone Ka Bhi Waqt Nahi

Paison ki Daud Me Aise Daude,

Ki Thakne ka Bhi Waqt Nahi.

Paraye Ehsason Ki Kya Kadr Karein,

Jab Apne Sapno Ke Liye Hi Waqt Nahi.

Tu Hi Bata E Zindagi,

Iss Zindagi Ka Kya Hoga,

Ki Har Pal Marne Walon Ko,

Jeene Ke Liye Bhi Waqt Nahi........ .

Contributed by Dinesh Sharma, Logistics

waqt nahi

ADDITIONAL

EMPLOYEE

ENGAGEMENT

ACTIVITIES

BEETEL PARTICIPATION

IN CAMPAIGNS

INITIATED BY BHARTI

FOUNDATION

AIRTEL

DELHI HALF

MARATHON

Beetel actively participated in CSR

campaigns under the aegis of

Bharti Foundation. Beetel

employees enthusiastically

participated in campaign Give 5 &

of Joy of Giving Week. Employees

collected clothes & books which

were distributed to local NGOs.

Four Employees and their family

members filled up eye donation

forms.

Funds were collected from employees

for medical

treatment of

junior employees.

Quest Diagnostics

conducted Health

check ups for Beetel employees at HO.

Adidas conducted initative “Know your

foot type and running strategies” for the

Beetel employees at HO. This was prior

to ADHM'2009.

Over 30 Beetel employees ran in

ADHM for the cause of making

difference to the lives of

underprivileged children under the

flagship of Bharti Foundation on 1st

November'2009. Beetel Teletech

donated Rs.2.09 Lakhs for ADHM'09

for participation as Corporate

Challenge Team.

The diwali gifts

received by Beetel

employees were

auctioned among

employees.

The collected money

was given to a local

CSR FOCUSAT BEETEL

Climate Change

I don't want my children to see the Earth die,

Without fish swim and without birds fly,

With no air for breathing, no water to drink,

When global conditions will make the land sink.

Author: Unknown

Contributed by Sushil Kumar C

I don't want emissions to stay in the air,

To fill our lungs and to spread everywhere,

To cause global warming, submerging the land!

To stop all this mess we should lend our hand!

The nature is dying together with us,

We wouldn't exist here but for the green grass…

We must prevent nature from saying «farewell»-

In case it is dying, we're dying as well!

What could human beings` activities mean –

To make our planet one big rubbish bin?!

No matter that you may be only a teen –

It's never too early or late to be green!

To show our children the beauty of life;

To help polar bears and pandas survive;

To claim to the world that this talk should gain weight

Let's firstly take part in the global debate!

Har khushi Hai Logon Ke Daman Mein,

Par Ek Hansi Ke Liye Waqt Nahi.

Din Raat Daudti Duniya Mein,

Zindagi Ke Liye Hi Waqt Nahi.

Maa Ki Lori Ka Ehsaas To Hai,

Par Maa Ko Maa Kehne Ka Waqt Nahi.

Saare Rishton Ko To Hum Maar Chuke,

Ab Unhe Dafnane Ka Bhi Waqt Nahi.

Saare Naam Mobile Mein Hain,

Par Dosti Ke Liye Waqt Nahi.

Gairon Ki Kya Baat Karen,

Jab Apno Ke Liye Hi Waqt Nahi.

Aankhon Me Hai Neend Badee,

Par Sone Ka Waqt Nahi.

Dil Hai Gamon Se Bhara ,

Par Rone Ka Bhi Waqt Nahi

Paison ki Daud Me Aise Daude,

Ki Thakne ka Bhi Waqt Nahi.

Paraye Ehsason Ki Kya Kadr Karein,

Jab Apne Sapno Ke Liye Hi Waqt Nahi.

Tu Hi Bata E Zindagi,

Iss Zindagi Ka Kya Hoga,

Ki Har Pal Marne Walon Ko,

Jeene Ke Liye Bhi Waqt Nahi........ .

Contributed by Dinesh Sharma, Logistics

waqt nahi

ADDITIONAL

EMPLOYEE

ENGAGEMENT

ACTIVITIES

BEETEL PARTICIPATION

IN CAMPAIGNS

INITIATED BY BHARTI

FOUNDATION

AIRTEL

DELHI HALF

MARATHON

Beetel actively participated in CSR

campaigns under the aegis of

Bharti Foundation. Beetel

employees enthusiastically

participated in campaign Give 5 &

of Joy of Giving Week. Employees

collected clothes & books which

were distributed to local NGOs.

Four Employees and their family

members filled up eye donation

forms.

Funds were collected from employees

for medical

treatment of

junior employees.

Quest Diagnostics

conducted Health

check ups for Beetel employees at HO.

Adidas conducted initative “Know your

foot type and running strategies” for the

Beetel employees at HO. This was prior

to ADHM'2009.

Over 30 Beetel employees ran in

ADHM for the cause of making

difference to the lives of

underprivileged children under the

flagship of Bharti Foundation on 1st

November'2009. Beetel Teletech

donated Rs.2.09 Lakhs for ADHM'09

for participation as Corporate

Challenge Team.

The diwali gifts

received by Beetel

employees were

auctioned among

employees.

The collected money

was given to a local

CSR FOCUSAT BEETEL

TRAGEDY OF A

GIRL CHILDwhen a girl child is born, everybody begins to mourn.

everyone becomes quiet, at her first sight.

when she cries, to stop her, no one tries.

she wonders! what is going on,

where her family's smile has gone?

her father's face turns red, in anger he said,

where is the boy?

for whom i have bought this toy.

for him , her mother felt sorry,

as in future they will have to pay her dowry.

she is so small in size, she can't even realize,

that she is an unwanted child,

for her, the world is so wild.

she grows up to dwell, in a place like hell.

she doesn't have right to see dream,

her all aspirations are washed by a water stream.

with tears in her eyes, each and everyday she dies.

from the day she was born,

especially, the men behave like a thorn.

but, never forget-she is the "origin of men's life",

and her another name is "SACRIFICE".

Vandana Garg

W/o Divakar Garg

IT Channel Sales, HO

The love which is writtenby every drop of my blood

at Tea Gardens, at Coal Minesat every nook and corner

That is India

The endless dream which is croppedby tear and phosphate of my bone

on the Hard Rock SoilThat is India

The painful shadow of Bhakra-Nangalis still alive like ice on my cold face

My whole body is sweat with the oil from refinery

The rebel labor wiping out the blood of riot has embraced me boldly to take revenge My pyre is burning with the fire of anger

I am waiting for the rain to come

Rain will come, I will be quietOn every step of Odissy and Bharatnatyam

Your night would be aliveOn every beat of Bhangra and Disco

Your party would be delighted

On that delightful party nightYou should not forget me

The Map on my bulleted bodyHome Sweet Home is India.

Abhishek Dutta MajumderLogistics, Mumbai

Home Sweet Home, is India

TRAGEDY OF A

GIRL CHILDwhen a girl child is born, everybody begins to mourn.

everyone becomes quiet, at her first sight.

when she cries, to stop her, no one tries.

she wonders! what is going on,

where her family's smile has gone?

her father's face turns red, in anger he said,

where is the boy?

for whom i have bought this toy.

for him , her mother felt sorry,

as in future they will have to pay her dowry.

she is so small in size, she can't even realize,

that she is an unwanted child,

for her, the world is so wild.

she grows up to dwell, in a place like hell.

she doesn't have right to see dream,

her all aspirations are washed by a water stream.

with tears in her eyes, each and everyday she dies.

from the day she was born,

especially, the men behave like a thorn.

but, never forget-she is the "origin of men's life",

and her another name is "SACRIFICE".

Vandana Garg

W/o Divakar Garg

IT Channel Sales, HO

The love which is writtenby every drop of my blood

at Tea Gardens, at Coal Minesat every nook and corner

That is India

The endless dream which is croppedby tear and phosphate of my bone

on the Hard Rock SoilThat is India

The painful shadow of Bhakra-Nangalis still alive like ice on my cold face

My whole body is sweat with the oil from refinery

The rebel labor wiping out the blood of riot has embraced me boldly to take revenge My pyre is burning with the fire of anger

I am waiting for the rain to come

Rain will come, I will be quietOn every step of Odissy and Bharatnatyam

Your night would be aliveOn every beat of Bhangra and Disco

Your party would be delighted

On that delightful party nightYou should not forget me

The Map on my bulleted bodyHome Sweet Home is India.

Abhishek Dutta MajumderLogistics, Mumbai

Home Sweet Home, is India

Damodar SahuHead - National Service Support, CSD, HO

Rahul MahajanHead Strategy & Sales ManagementHO

Amit GuptaSenior Manager – (Avaya Sales)Enterprise Solutions, HO

Amit SaxenaHead - Product Development (Mobile Phones Business), Procurement & Product Development, HO

Ajay AroraHead – New Product Introduction & Product Development (IT Products) HO

Baskaran NArea Business Head Landline & STB Business Chennai

Brijesh Kumar Nain Manager – Product Management, I T Channel Sales HO

Akshay ChughArea Business Head - Smart Phones Business, HO

Ashish DholeRegional Business Head - (Avaya Sales), Enterprise SolutionsMumbai

Bhakta VatslamArea Business Head - IT Channel Sales Business, Bangalore

Sanjay JalotaSenior Executive - Finance & Accounts, HO

Sanjeev M PatilHead – Network Division, Bangalore

Shwetha Lakshmi A.RSales Coordinator - Landline & STB Business,, Bangalore

Siddharth DixitSenior Manager - Pre-Sales, Telecom Solutions (AVAYA), Enterprise Solutions, HO

Rohit S ChaudharyExecutive – Customer Support Operations (Post Sales), Network Division, Mumbai

Nitin GoelNational Business Head - STB Division, B2BHO

Prakash JhangianiRegional Business Head West & South - Network Division, Mumbai

Priya Ranjan SharmaArea Business Head - IT Channel Sales Jaipur

Parthib MajumdarArea Business Head,Enterprise Solutions,East

Pooja VermaExecutive - Front Desk, HO

Vijay Dattatray Naiknaware Area Business Head(Avaya Sales)Enterprise Solutions Mumbai

Girish ChanderSenior Executive - Finance & Accounts, HO

Gurvinder SinghExecutive – Logistics, HO

Jitendra Kumar GulwaniArea Business Head - Landline & STB Business, HO

Kaushik ChatterjeeZonal Business Head - IT Channel Sales (South & East), Secundrabad

Madhu GuleriaExecutive – Business Operations, Enterprise Solutions, HO

Jijeesh K.PArea Business Head – Landline & STB Business, Calicut

Mohd.Safrat AliEngineer, CSD, Mumbai

Gaganan Ramrao AwareManager - Production (Electronics), Ludhiana Unit

Ganesh KumarAssistant Manager – STB Division, B2B, Beetel Engineering Center, Delhi

Navin ChandraSenior Executive - Finance & Accounts, HO

Rajnesh Kumar SinhaHead – IT Chaneel Sales, HO

Ramamurthy GExecutive - Finance & Accounts, Bangalore

Ratnesh TripathiManager - Sales (AVAYA), Enterprise Solutions, HO

Sidhant ShishodiaAssistant Manager – International Business, HO

Rajesh MaganhalliSenior Manager – Customer Support, Network Division, Mumbai

Sunder Kumar AArea Business Head - Enterprise Solutions, Chennai

Suman Kumar BaruaManager – Post SalesNetwork Division, HO

Sunseer M.HArea Business Head - Smart Phones Business, Kerala

Vijay SinghExecutive – Finance & Accounts, HO

Deepak GhanshalaExecutive – Customer Service Delivery, Beetel Engineering Center, Delhi

Divakar GargAssistant Manager – Post Sales in I T Channel Sales, Delhi

Prabhat UmmatChief Marketing OfficerHO

Vinod SawhnyExecutive Director & CEOHO

Vishal BhattArea Business Head - Smart Phones Business, Ahmedabad

Chief Editor : Editorial Board : Sumita Dev at [email protected].

Vinod Sawhny, Sumant Sinha, Soni Ignatius, Sumita DevAddress your contributions, thoughts, articles, suggestions, write ups to : Beetel Teletech Limited, Beetel Corporate Center, 1st Floor, Tower - C, Plot No. 16, Udyog Vihar Phase - 4, Gurgaon - 122001.

Damodar SahuHead - National Service Support, CSD, HO

Rahul MahajanHead Strategy & Sales ManagementHO

Amit GuptaSenior Manager – (Avaya Sales)Enterprise Solutions, HO

Amit SaxenaHead - Product Development (Mobile Phones Business), Procurement & Product Development, HO

Ajay AroraHead – New Product Introduction & Product Development (IT Products) HO

Baskaran NArea Business Head Landline & STB Business Chennai

Brijesh Kumar Nain Manager – Product Management, I T Channel Sales HO

Akshay ChughArea Business Head - Smart Phones Business, HO

Ashish DholeRegional Business Head - (Avaya Sales), Enterprise SolutionsMumbai

Bhakta VatslamArea Business Head - IT Channel Sales Business, Bangalore

Sanjay JalotaSenior Executive - Finance & Accounts, HO

Sanjeev M PatilHead – Network Division, Bangalore

Shwetha Lakshmi A.RSales Coordinator - Landline & STB Business,, Bangalore

Siddharth DixitSenior Manager - Pre-Sales, Telecom Solutions (AVAYA), Enterprise Solutions, HO

Rohit S ChaudharyExecutive – Customer Support Operations (Post Sales), Network Division, Mumbai

Nitin GoelNational Business Head - STB Division, B2BHO

Prakash JhangianiRegional Business Head West & South - Network Division, Mumbai

Priya Ranjan SharmaArea Business Head - IT Channel Sales Jaipur

Parthib MajumdarArea Business Head,Enterprise Solutions,East

Pooja VermaExecutive - Front Desk, HO

Vijay Dattatray Naiknaware Area Business Head(Avaya Sales)Enterprise Solutions Mumbai

Girish ChanderSenior Executive - Finance & Accounts, HO

Gurvinder SinghExecutive – Logistics, HO

Jitendra Kumar GulwaniArea Business Head - Landline & STB Business, HO

Kaushik ChatterjeeZonal Business Head - IT Channel Sales (South & East), Secundrabad

Madhu GuleriaExecutive – Business Operations, Enterprise Solutions, HO

Jijeesh K.PArea Business Head – Landline & STB Business, Calicut

Mohd.Safrat AliEngineer, CSD, Mumbai

Gaganan Ramrao AwareManager - Production (Electronics), Ludhiana Unit

Ganesh KumarAssistant Manager – STB Division, B2B, Beetel Engineering Center, Delhi

Navin ChandraSenior Executive - Finance & Accounts, HO

Rajnesh Kumar SinhaHead – IT Chaneel Sales, HO

Ramamurthy GExecutive - Finance & Accounts, Bangalore

Ratnesh TripathiManager - Sales (AVAYA), Enterprise Solutions, HO

Sidhant ShishodiaAssistant Manager – International Business, HO

Rajesh MaganhalliSenior Manager – Customer Support, Network Division, Mumbai

Sunder Kumar AArea Business Head - Enterprise Solutions, Chennai

Suman Kumar BaruaManager – Post SalesNetwork Division, HO

Sunseer M.HArea Business Head - Smart Phones Business, Kerala

Vijay SinghExecutive – Finance & Accounts, HO

Deepak GhanshalaExecutive – Customer Service Delivery, Beetel Engineering Center, Delhi

Divakar GargAssistant Manager – Post Sales in I T Channel Sales, Delhi

Prabhat UmmatChief Marketing OfficerHO

Vinod SawhnyExecutive Director & CEOHO

Vishal BhattArea Business Head - Smart Phones Business, Ahmedabad

Chief Editor : Editorial Board : Sumita Dev at [email protected].

Vinod Sawhny, Sumant Sinha, Soni Ignatius, Sumita DevAddress your contributions, thoughts, articles, suggestions, write ups to : Beetel Teletech Limited, Beetel Corporate Center, 1st Floor, Tower - C, Plot No. 16, Udyog Vihar Phase - 4, Gurgaon - 122001.

beetel blitz - apr 28'ver11

Documents