beginning a life in australia 2016 edition · p;xd.w>td.rlzjud>td;p-xhv,gtylr (beginning a...

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p;xD.w>td.rlzJuD>tD;p-xhv,gtylR

(Beginning a Life in Australia) w>wl>vdmrkmqluD>tD;p-xhv,g

DSS1690.12.15

w>xk;xD.vHmtbh.rk>eHR=2016

Karen edition

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ISBN 978-1-925318-13-5

Copyright notice

This document, Beginning a Life in Australia, is licensed under the Creative Commons Attribution 4.0 International Licence

Licence URL: creativecommons.org/licenses/by/4.0/legalcode

Please attribute: © Commonwealth of Australia (Department of Social Services) 2016

Notice:

1. If you create a derivative of this document, the Department of Social Services requests that the following notice be placed on your derivative: Based on Commonwealth of Australia (Department of Social Services) data.

2. Inquiries regarding this licence or any other use of this document are welcome. Please contact: Branch Manager, Communication and Media Branch, Department of Social Services. Phone: 1300 653 227. Email: [email protected]

Notice identifying other material or rights in this publication:

1. Australian Commonwealth Coat of Arms — not Licensed under Creative Commons, see www.itsanhonour.gov.au/coat-arms/index.cfm

2. Certain images and photographs (as marked) — not licensed under Creative Commons

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NSW Multicultural NSW language services www.crc.nsw.gov.au/services

Multicultural NSW Settlement Portal http://multicultural.nsw.gov.au/communities/new_arrivals_to_nsw/

NSW Community Organisations http://multicultural.nsw.gov.au/communities/communities/

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NT Multicultural Information Directory https://nt.gov.au/community/multicultural-communities/Contact-a-multicultural-service-or-community-group

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Queensland Multicultural Resource Directory

www.communities.qld.gov.au/multicultural/multicultural-communities/multicultural-resource-directory

SA Multicultural SA www.multicultural.sa.gov.au/new-migrants

Multicultural Communities Council of SA Directory

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www.1800respect.org.au

1800 200 526 rhwrh> 1800 737 732

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1800 688 009

National Mensline Australia - 24 e.&H>w>rRpXRrhwrh> www.mensline.org.au 1300 789 978

National Men’s Referral Service http://mrs.org.au 1300 766 491

ACT Domestic Violence Crisis Line http://dvcs.org.au 02 6280 0900

NSW Domestic Violence Advocacy Service - Sydney Advice Line www.wlsnsw.org.au/legal-services/domestic-violence-legal-service 02 8745 6999

Domestic Violence Advocacy Service - vXud;vDwJpdzJ Sydney tcsXuvD0J 1800 810 784

Community Services Domestic Violence Line www.community.nsw.gov.au/parents,-carers-and-families/domestic-and-family-violence/domestic-violence-line

1800 656 463

NT Crisis Line www.ncsmc.org.au/wsas/resources/res_nt.htm 1800 019 116

Domestic Violence Counselling Service www.dawnhouse.org.au/domestic-violence-counselling-service 08 8945 6200

Qld Women’s Help Line www.dvconnect.org/womensline 1800 811 811

Men’s Help Line www.dvconnect.org/mensline/ 1800 600 636

SA Domestic Violence Crisis Services www.sa.gov.au/topics/emergencies-and-safety/safety-at-home-and-in-the-community/domestic-violence

1300 782 200

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1800 800 098

Tas. Family Violence www.dpac.tas.gov.au/safehomessafefamilies 1800 633 937

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1800 007 339

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1800 688 009

ACT ACT Government Community Services www.communityservices.act.gov.au/ocyfs

1300 556 729

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1800 811 810

SA Department for Education and Child Development www.families.sa.gov.au/pages/protectingchildren/HowToNotify

131 478

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1300 737 639

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131 278

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1800 199 008

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Tas. Housing Tasmania 1300 135 513 www.dhhs.tas.gov.au/housing

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Vic.

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NT Northern Territory Government Office of Disability

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Qld Department of Communities, Child Safety and Disability Services

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ACT Human Rights Commission 02 6205 2222 http://hrc.act.gov.au/olderpeople

NSW Health Care Complaints 1800 043 159 www.hccc.nsw.gov.au

NT Health and Community Services Complaints Commission 1800 004 474 www.hcscc.nt.gov.au

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ud; 131 450 87

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SA Health and Community Services Complaints Commissioner 1800 232 007 www.hcscc.sa.gov.au

Tas. Office of the Health Complaints Commissioner 1800 001 170 www.healthcomplaints.tas.gov.au

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ACT Parks and Conservation http://www.environment.act.gov.au/parks-conservation/parks-and-reserves

NSW NSW National Parks and Wildlife Service www.environment.nsw.gov.au/nationalparks

NT NT parks and reserves https://nt.gov.au/leisure/parks-reserves

Qld Queensland National Parks, Sport and Racing www.nprsr.qld.gov.au

SA National Parks South Australia www.environment.sa.gov.au/parks

Tas. Parks and Wildlife Service Tasmania www.parks.tas.gov.au

Vic. Parks Victoria www.parkweb.vic.gov.au

WA Parks and Wildlife www.dpaw.wa.gov.au

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