Behavioral Communication

Communication

Communication in general is a process of sending and receiving messages that enables humans to share knowledge, attitudes and skills.

A Perceptual Model of CommunicationA Perceptual Model of Communication

NoiseSender

Receiverdecodes

Receivercreates

meaning

Transmittedon medium

MessageEncoding

EncodingMessageTransmittedon medium

Sourcedecodes

An Example

Recruiter: "Can you tell me, Dr. Kumar, what you liked and didn't like about our candidate Seema whom you met today?“

Dr. Kumar: "Well, she certainly isn't going to receive an offer from us. I found her to be quite the opposite of what we are looking for."

Recruiter: "I'm confused. Seema has exactly the set of skills that you told me you were seeking. What happened?"

Dr. Kumar: "She did a fairly good job in her seminar, but in her individual meetings she had all the personality of a cinder block. She did OK with one or two of our technical staff, but in my meeting with her she appeared wooden and disinterested, and I had similar feedback from my boss. In this job, we need a person who can communicate up and down different levels of staff."

Communication is composed of two dimensions: Verbal & Non-Verbal

Non Verbal Communication

“ACTIONS SPEAKS LOUDER THAN WORD”

Introduction

Non -Verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire makeup.

In fact, it is the most basic part of our personality.

NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being.

Contd…

It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul.

Non Verbal Communication stands for the innermost, instinctual form of human communication.

Behavioral Communication

Behavioral Communication (BC) is defined as “a variable of individual differences

concerning the use of behaviors that indirectly express one's feelings, needs, and thoughts, as a substitute for more direct and open forms of communication”

- Ivanov, 2008

Importance of Behavioral Communication Communication researcher Mehrabian

found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means.

Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions.

Over 65 percent of the social meaning of the messages we send to others are communicated non-verbally.

Functions of Behavioral Communication Replacing Spoken

Messages Sending uncomfortable messages.

Forming impressions that guide communication.

Making relationships clear.

Regulating interaction.

Reinforcing and modifying verbal messages.

Communication StylesCommunication Styles

AssertiveAssertivePushing hard without attacking; permits others to influence outcome; expressive and self-enhancing without intruding on others.

Good eye contact; Comfortable but firm posture; Strong, steady and audible voice; Facial expressions matched to message; Appropriately serious tone; Selective interruptions to ensure understanding.

CommunicationCommunication Nonverbal Nonverbal Behavior Behavior

StyleStyle Description Pattern Description Pattern

Communication Styles (continued)Communication Styles (continued)CommunicationCommunication Nonverbal Nonverbal Behavior Behavior

StyleStyle Description Description Pattern Pattern AggressiveAggressive Taking advantage

of others; Expressive and self-enhancing at others’ expense.

Glaring eye contact; Moving or leaning too close; Threatening gestures (pointing finger; clenched fist); Loud Voice; Frequent interruptions.

Communication Styles (continued)Communication Styles (continued)

CommunicationCommunication Nonverbal Behavior Nonverbal Behavior

StyleStyle Description Pattern Description Pattern

NonassertiveNonassertive Encouraging others to take advantage of us; Inhibited; Self-denying.

Little eye contact; Downward glances; Slumped postures; Constantly shifting weight; Wringing hands; Weak or whiny voice.

Types of Behavioral Communication A. Body Language or Kinesics B. Clothing or Artifactual Communication C. Voice or Paralanguage D. Space and Distance, or Proxemic factors E. Color F. Time, or Chronemics; and G. Touch, or Haptics

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