Behind the Book: Gene Kim’s Top Takeaways from Researching and Writing ‘The DevOps Handbook’ Gene Kim, Co-author of "The DevOps Handbook" and "The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win” Tim Buntel, VP Products, XebiaLabs

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Housekeeping ▪  This webinar is being recorded

▪  Links to the slides and the recording will be made available after the presentation

▪  You can post questions via the GoToWebinar Control Panel.

▪  Your submitted questions, the ones you submit during the webinar here or via twitter @xebialabs #DevOpsHandbook are eligible for a chance to win a copy of ‘The DevOps Handbook’!

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Meet Your Presenters

Tim Buntel VP of Products

@tbuntel

Gene Kim

Co-author of "The DevOps Handbook" and "The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win”

@RealGeneKim

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The DevOps Handbook is Here!

▪  5+ years in the making ▪  23 chapters ▪  48 case studies ▪  98,124 words ▪  48 images ▪  503 endnotes ▪  192 footnotes

Metrics

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High Performers Are More Agile

200x

2,555x more frequent

deployments faster lead times than their peers

Source: Puppet Labs 2015 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

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High Performers Are More Reliable

3x

24x lower change

failure rate faster mean time to recover (MTTR)

Source: Puppet Labs 2015 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

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High Performers Are More Secure and Controlled

2x

29% less time spent

remediating security issues

more time spent on new work

Source: Puppet Labs 2015 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

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High Performers Win in the Marketplace

2x

50% more likely to exceed

profitability, market share & productivity goals

higher market capitalization growth over 3 years*

Source: Puppet Labs 2014 State Of DevOps

More on Metrics!

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What is the One Question that Predicts Performance with

Startling Accuracy?

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“To what degree do we fear doing deployments?”

Source: Puppet Labs 2015 State Of DevOps: https://puppetlabs.com/2015-devops-report

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DeploymentLeadTimePredicts…

▪  AbilityforDevandOpstosharea“commonsourceoftruth”

▪  Effec<venessofourautomatedtes<nginthedeploymentpipeline

▪  Abilitytoquicklydeployintoproduc<onwithoutcausingchaosanddisrup<on

▪  Abilitytodetectandcorrectproblemsthroughmonitoring

▪  AbilityforDevandOpstoworktogetherinawaythatis“win/win”▪  Howquicklydeveloperscangetfeedbackontheirwork−  Tes<ng,deploying,produc<onoutcomes,customeroutcomes

Automation

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Nordstrom Value Stream Mapping

▪  Courtney Kissler, VP Store Technologies ▪  Initial areas of focus: e-commerce/web, mobile app team,

in-store cafeteria systems ▪  Value stream mapping workshop −  Mainframe application: Cosmetic Business Office app −  Long lead times, high error rates

Conway’s Law

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The Birth And Death Of Etsy Sprouter

▪  Conway’s Law: “if you have four groups working on a compiler, you’ll get a four pass compiler”

▪  A story about teams of engineers implementing changes −  Devs and DBAs −  Devs and DBAs and Sprouter team −  Devs

Security

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Capital One: DevOpsSec

Source: Tapabrata Pal, Capital One

Getting Started

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Improvement Blitzes

▪  LinkedIn Operation Inversion ▪  Etsy Hack Week ▪  Facebook Hack Week

Automated Testing

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Case Study:

2005 Google Web Services Transformation

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The DevOps Handbook is Here!

▪  5+ years in the making ▪  23 chapters ▪  48 case studies ▪  98,124 words ▪  48 images ▪  503 endnotes ▪  192 footnotes

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Want More Learn More?

To receive the following: ▪  A copy of this presentation ▪  See early drafts of our upcoming DevOps Handbook ▪  The 140 page excerpt of The Phoenix Project ▪  Videos and slides from DevOps Enterprise 2014-2016 ▪  Link to the DevOps Audit Defense Toolkit ▪  One hour excerpt of The Phoenix Project audiobook Just pick up your phone, and send an email:

To: realgenekim@SendYourSlides.com Subject: devops

realgenekim@SendYourSlides.com

devops

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What are other DevOps learnings you’ve had in your journey?

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Session ID:

DevOps Enables Dynamic, Learning Organizations…

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Dr. Steven Spear

“Whiledesigningperfectlysafesystemsislikelybeyondourabili<es,safesystemsareclosetoachievable”whenthefourfollowingcondi<onsaremet…”

Source: Dr. Steven Spear

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Dr. Steven Spear’s Four Capabilities

1.  See problems as they occur 2.  Swarm and solve problems to create new knowledge 3.  Spread new knowledge throughout the organization 4.  Leaders create new leaders

Source: Dr. Steven Spear

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DevOpsEnterprise:LessonsLearned

▪  OnOct19-21,weheldthesecondDevOpsEnterpriseSummit,aconferenceforhorses,byhorses

▪  SpeakersincludedfiMyleadersfrom:−  Macy’s,Disney,Target,GECapital,WesternUnion,SherwinWilliams,Blackboard,Nordstrom,Telstra,USDepartmentofHomelandSecurity,CSG,Raytheon,IBM,Ticketmaster,MITRE,MarksandSpencer,BarclaysCapital,MicrosoM,Na<onwideInsurance,CapitalOne,Gov.UK,Fidelity,RallySoMware,Neustar,Walmart,PNC,ADP,…

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ObservaAons

▪  Theywereusingthesametechnicalprac<cesandge\ngthesamesortofmetricsastheunicorns−  Target:100+deploysperweek,<10incidentspermonth,enabled53

businessini<a<ves−  CapitalOne:100sofdeploysperday,lead<meofminutes−  Macy’s:1,500manualtestsevery10days,now100Ksautomatedtests

rundaily−  Disney:Hasembeddednearly100OpsengineersintoLOBteamsacross

theenterprise−  Na<onwideInsurance:Re<rementPlansapp(COBOLonmainframe)−  Raytheon:tes<ngandcer<fica<onfrommonthstoaday−  USCIS:securityandcompliancetes<ngruneverycodecommit

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OtherSideOfInnovaAon

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V I S I B I L I T Y

AUTOMATION

CONTROL

§  Continuous Delivery and DevOps pioneer, authority and technology leader

§  Global team in US, Europe & APAC

§  Consistently recognized by leading industry analysts

Connecting the dots for Continuous Delivery at enterprise scale

About XebiaLabs

VISIBILITY

AUTOMATION

CONTROL

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Award-winning tools, recognized by leading industry analysts

Orchestrate, automate and get visibility into release pipelines

Automate and standardize complex application deployments

Analyze test results across multiple test tools

XebiaLabs Solutions: Connecting the dots for Continuous Delivery at enterprise scale

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Other Great Resources

blog.xebialabs.com

@xebialabs

youtube.com/xebialabs

www.xebiaLabs.com/products

www.xebiaLabs.com/resourcesGetoure-book“TheITManager’sGuidetoCon<nuousDelivery”andotherDevOpsResources

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