behind the brand: 30 influencers that drive social for the brands we love
TRANSCRIPT
Behind the Brand Influencers that
Drive Social Media for the Brands We Love
30
A Social Insights Showcase from: In collaboration with:
The concept of “influence” has rapidly found its way into most marketing programs and industry dialogue. On the heels of my book Human to Human, we decided to embark on a different type of influence research project. We partnered with Leadtail to transcend the world of lists and rankings, in order to define new engagement styles that tell us more about the humans behind the influence. Our chosen group of influencers are people that work daily on strategy and execution for their brands. Who are these people? How do they engage on social media as humans? Who and what influences them, and what can others learn from them?
I personally found this project rewarding as it demonstrated the ability to go beyond the superficial rank and file of typical lists. To paraphrase from Human to Human; “It takes a lot of hard work to make something so complex look so easy. Some call it brilliance, but perhaps we should call it speaking human.” I hope that you can benefit from our study of these 30 successful influencers. They have found ways to speak human, and have each triumphed through their own influential engagement styles.
True Influence is #H2H
2
Bryan Kramer CEO, PureMatter
@BryanKramer
Behind the Brand | October 2014
There’s no question that technology has made it easier than ever to analyze, segment, and target buyers. Yet marketers still struggle to develop compelling brand content and effectively engage on social media. Why is that? Because we forget that it starts with thinking of our customers and prospects as people. Not database segments, email addresses, or users… but real people. This is what Bryan Kramer is helping us all remember: that people connect, build relationships, and influence other people, human-to-human (#H2H).
With this in mind, we are proud to have collaborated with Bryan and his team at PureMatter to develop this social insights report showcasing 30 top digital and social marketers. After all, it’s these smart and savvy marketers that are the real people behind many of the brands that are seeing success on social media. What can we learn from these top digital marketers, and how do we engage and influence them? That’s what this report is all about… enjoy!
Why Social Insights?
3
Carter Hostelley CEO, Leadtail
@CarterHostelley
Behind the Brand | October 2014
About the Data
4
2,589 retweets
and
8,070 mentions/
replies
3,554 unique
hashtags
That includes
links shared in those tweets…
9,413
The digital media experts at
PureMatter identified
digital executives who influence digital & social programs for
brands every day
30
Leadtail analyzed
public tweets published by these influencers between
Jan 1 – Jun 30, 2014
22,642
Behind the Brand | October 2014
About Our Approach ‣ The executives we looked at for our study are a mix of rising social media stars
and digital veterans, all of whom wield influence over the strategy and execution of social and digital brand communications.
‣ These influencers are highly sought after by brands and vendors that sell to marketing decision makers – whether they’re pitching marketing tech, event sponsorships, ad space or airline tickets.
‣ Though we analyzed individual Twitter handles (vs. brand handles), many of these influencers use Twitter to engage friends, colleagues, brands, and media on behalf of themselves AND their brand.
‣ Unlike survey data, this report summarizes behavioral data - what the executives we studied empirically DO: who they mention, what they share, and how they engage.
5 Behind the Brand | October 2014
About this Study ‣ Certain events, people, and media sources are clear winners when it comes to
“influencing the influencers”; these are the ones to emulate if you want to earn attention from this coveted audience.
‣ As we analyzed the Twitter behavior of our 30 influencers, 3 different engagement styles emerged – each with its own unique characteristics.
‣ Conversationalists: most likely to mention others; focused on engagement
‣ Amplifiers: most likely to share links and retweets; focused on topics
‣ Brand Champions: most likely to share multi-media; focused on brand
‣ For each type of influencer we identified, we’ve included actionable recommendations for how you can become more like that type, and how to reach and engage that type of influencer.
Let’s dive in and meet our influencers…
6 Behind the Brand | October 2014
Who’s Behind the Brand?
7
Susan Beebe Tyson Foods pg. 24
Pete Blackshaw Nestle pg. 25
Andrew Bowins MasterCard pg. 26
LaSandra Brill Symantec pg. 27
Don Bulmer Shell pg. 28
Tami Cannizzaro IBM pg. 11
Jamie Coomber Converse pg. 36
Jay Cooney OMNI Hotels pg. 37
Abigail Cusick BravoTV pg. 38
Frank Eliason CITI pg. 12
Jeanette Gibson HootSuite pg. 13
Dan Gingiss Discover Fin. Svcs pg. 29
Lorena Hathaway Pitney Bowes pg. 14
Kevin Hunt General Mills pg. 30
Eliot Johnson KPMG pg. 15
Bill Johnston Autodesk pg. 39
Karen Lee Stanford Business pg. 16
Josh Martin Arby’s pg. 17
Erich Marx Nissan N.A. pg. 31
Chad Parizman Scripps Networks pg. 40
Maria Poveromo Adobe pg. 18
Julia Quinn Amtrak pg. 19
Marty St. George JetBlue pg. 41
Micheala Stribling IBM pg. 20
Padmasree Warrior Cisco pg. 21
Caroline Watson H&M pg. 42
Farryn Weiner Michael Kors pg. 43
Lisa Weser Anheuser-Busch pg. 44
Kaitlyn Wilkins Burberry pg. 32
Todd Wilms SAP pg. 33
Behind the Brand | October 2014
What & Who Influences Them?
8
1. #SXSW 2. #worldcup 3. #Superbowl 4. #Oscars 5. #grammys 6. #Sochi2014 7. #ces2014 8. #CMAD 9. #canneslions 10. #valentinesday 11. #smtlive 12. #Oscars2014 13. #adbowl 14. #AdobeSummit 15. #TED
1. @jowyang 2. @bryankramer 3. @jaybaer 4. @TedRubin 5. @ValaAfshar 6. @robincarey 7. @leeodden 8. @IanGertler 9. @briansolis 10. @garyvee 11. @setlinger 12. @NaThomson 13. @greggweiss 14. @EricTTung 15. @ScottMonty
1. YouTube 2. Instagram 3. The Huffington Post 4. Mashable 5. Forbes 6. LinkedIn 7. Business Insider 8. Twitter 9. The New York Times 10. BuzzFeed 11. SlideShare 12. The Wall Street Journal 13. TechCrunch 14. Ad Age 15. FastCompany
Events People Media
Behind the Brand | October 2014
10 Behind the Brand | October 2014
Why Do Conversationalists Matter? Conversationalists are interested in dialog and engagement. They’re the ones who bring new voices into conversations and bridge the online-offline gap by building authentic relationships in both areas. What Makes Someone a Conversationalist? We defined Conversationalists as people who had a “mention to tweet” ratio > 0.95, which means almost every tweet they publish mentions someone. Also, Conversationalists regularly share links, but at a rate somewhat lower than the Amplifiers we’ll meet later. How Can You Become a Conversationalist? In short, have more conversations! Ask questions, make comments, and find areas of common interest with the people you engage on social media. When you share content, add your own perspective or ask others for theirs. How Can You Reach & Engage Conversationalists? By definition these are people who want to engage, so don’t be afraid to reach out to them with genuine questions or comments. Once connected online, events are a great way to build the offline relationship by meeting up face to face.
Tami Cannizzaro Vice President, Marketing @ IBM
@tamicann
As a social business advocate for IBM, Ms. Cannizzaro encourages her team to be intentional about converting
social media followers into offline relationships.
11
1. @bryankramer 2. @TedRubin 3. @ethanmcc 4. @MediaLabRat 5. @shellkillebrew
Talks Most With… Talks Most About… Shares Content From…
1. #Marketing 2. #IBMConnect 3. #socbiz 4. #ibm 5. #NRF14
1. DigitalAgeOfMarketing.com 2. YouTube.com 3. SocialMediaToday.com 4. FastCompany.com 5. JusticeMitchell.com
Behind the Brand | October 2014
Frank Eliason Director, Global Social Media @ CITI
@FrankEliason
Mr. Eliason helped usher in the era of social customer service with @ComcastCares, and continues to advocate for better customer
experiences in his current role at CITI.
12
1. @RBinhammer 2. @jtramsay 3. @shelisrael 4. @adamkmiec 5. @debjshaw
Talks Most With… Talks Most About… Shares Content From…
1. #custserv 2. #tweetyourseat 3. #cluetrain 4. #SocialMedia 5. #custexp
1. LinkedIn.com 2. SocialMediaToday.com 3. Marketo.com 4. AdAge.com 5. Live.Twit.tv
Behind the Brand | October 2014
Jeanette Gibson VP Customer Experience & Community @ Hootsuite
@JeanetteG
Prior to joining HootSuite, Ms. Gibson was instrumental in launching the first Global Social Listening Center for digital marketing and social media powerhouse, Cisco.
13
1. @NaThomson 2. @jamiestein 3. @IanMCalvert 4. @DanSpicer 5. @DR4WARD
Talks Most With… Talks Most About… Shares Content From…
1. #HootSX 2. #SugarCon 3. #SocialMedia 4. #CvHL 5. #IgniteMktgSuccess
1. Ow.ly (Hootsuite) 2. SocialBusiness.Hootsuite.com 3. SocialMediaToday.com 4. LinkedIn.com 5. Forbes.com
Behind the Brand | October 2014
Lorena Hathaway Director, Global Product Management
Location Intelligence @ Pitney Bowes Software
@lorenahathaway
Leading product marketing for a $160M line of Location Intelligence products, it’s safe to say Ms. Hathaway is a
savvy marketer who knows where her industry is heading.
14
1. @mapinfo 2. @CHempfield 3. @bryankramer 4. @seanjhathaway 5. @cshasarrived
Talks Most With… Talks Most About… Shares Content From…
1. #MapInfoUC 2. #GIS 3. #MapInfo 4. #locationintelligence 5. #PBAnalystDay
1. MapInfo.com 2. Blogs.PB.com 3. DirectionsMag.com 4. SlideShare.net 5. AIEvolution.com
Behind the Brand | October 2014
Eliot Johnson Senior Manager, Global Social Media @ KPMG
@eliotjohnson
In addition to leading KPMG’s global social media initiatives, Mr. Johnson is Vice Chair of iBellieve, a foundation dedicated to
finding a cure for MPS II and other rare diseases.
15
1. @D4NTheM4N 2. @binxie 3. @PranYamin 4. @benmcconnell 5. @simonibell
Talks Most With… Talks Most About… Shares Content From…
1. #SocialMedia 2. #WEF 3. #sxsw14 4. #SXSW 5. #mps2
1. Instagram.com 2. YouTube.com 3. WEFlive.com 4. Mashable.com 5. TheGuardian.com
Behind the Brand | October 2014
31
Karen Lee Social Web Strategist
@ Stanford Graduate School of Business
@karenlee
Ms. Lee combines her eclectic personal interests with a passion for business to create the friendly, relevant voice
behind Stanford GSB’s social media content.
16
1. @nataliemwhite 2. @EWittreich 3. @cheesycons 4. @pmarca 5. @rhilsen
Talks Most With… Talks Most About… Shares Content From…
1. #gsbinthemoment 2. #FOMC14 3. #gsbvftt 4. #CvHSF 5. #socialedu
1. Instagram.com 2. LinkedIn.com 3. www.gsb.stanford.edu 4. Facebook.com 5. Medium.com
Behind the Brand | October 2014
31
Josh Martin Director, Digital & Social Media @ Arby’s
@Jmart730
With his clever “can we have our hat back” tweet to Pharrell Williams at the 2014 Grammy Awards, Mr. Martin helped put
@Arbys social media team in the real-time marketing spotlight.
17
1. @Pharrell 2. @RealMattlanta 3. @AdamNaide 4. @nickjayres 5. @bmeriwether
Talks Most With… Talks Most About… Shares Content From…
1. #SoCon14 2. #NPPRSA 3. #Superbowl 4. #grammys 5. #ANABrand
1. Adweek.com 2. Mashable.com 3. YouTube.com 4. MarketingLand.com 5. Twitter.com
Behind the Brand | October 2014
31
Maria Poveromo Senior Director, AR, PR & Social Media @ Adobe
@mariapoveromo
Ms. Povoromo’s team created Adobe’s “Ultimate Case Study” - using the company’s digital marketing solutions to publicly
share the results of its own Metrics, Not Myths campaign.
18
1. @petra1400 2. @NaThomson 3. @JeanetteG 4. @alewnes 5. @MiaD
Talks Most With… Talks Most About… Shares Content From…
1. #AdobeSummit 2. #SocialMedia 3. #SMSsummit 4. #Marketing 5. #socialshakeup
1. CMO.com 2. blogs.adobe.com 3. Forbes.com 4. blogs.hbr.org 5. HuffingtonPost.com
Behind the Brand | October 2014
31
Julia Quinn Director, Social Media @ Amtrak
@JuliaAQuinn
Who says trains aren’t cool? How many other social media directors can say they’ve conducted a Reddit AMA on a train full of digital
marketing influencers making their way into Austin for SXSW?
19
1. @MatthewKnell 2. @BlairRightNow 3. @jsimon 4. @nickcicero 5. @BJMendelson
Talks Most With… Talks Most About… Shares Content From…
1. #AmtrakLive 2. #amtrak 3. #SXSW 4. #AmtrakResidency 5. #teamamtrak
1. Instagram.com 2. blog.amtrak.com 3. Medium.com 4. tumblr.austinkleon.com 5. FastCompany.com
Behind the Brand | October 2014
31
Michela Stribling Social Business Program Director @ IBM
@mstribling
With a passion for people and deep organizational experience in the trenches of The Valley’s most fabled companies, Ms. Stribling
is a natural fit for Social Business leadership at IBM.
20
1. @bryankramer 2. @jaybaer 3. @samjoyk 4. @sandy_carter 5. @tamicann
Talks Most With… Talks Most About… Shares Content From…
1. #socbiz 2. #IBMConnect 3. #SmarterCommerce 4. #SmarterWorkforce 5. #SHRM14
1. IBM.com 2. MichelaStribling.com 3. Twitter.com 4. SlideShare.net 5. SmarterCommerceBlog.com
Behind the Brand | October 2014
31
Padmasree Warrior Chief Technology & Strategy Officer @ Cisco
@Padmasree
Ms. Warrior has used her strong public profile to advocate for more women in STEM programs, and to convey her
vision of the future through the lens of mobile technology.
21
1. @youngdchris 2. @levie 3. @brandee 4. @Sophia_Amoruso 5. @caroline
Talks Most With… Talks Most About… Shares Content From…
1. #ciscops14 2. #wef14 3. #TED2014 4. #IoT 5. #IoE
1. blogs.cisco.com 2. Path.com 3. Finance.yahoo.com 4. Forbes.com 5. newsroom.cisco.com
Behind the Brand | October 2014
23 Behind the Brand | October 2014
Why Do Amplifiers Matter? Amplifiers act as our trusted curators. They know their business top to bottom, left to right, and have put in the time to build up trust, credibility, and an audience around their areas of expertise. Amplifiers make sure the best ideas are shared and heard on social media. What Makes Someone an Amplifier? We defined Amplifiers as people who shared links and/or retweeted others’ content at a higher rate than the other marketers in our data set. Additionally, Amplifiers tend to center around one or two core themes, sharing content and perspectives that build their personal brand around those topics. How Can You Become an Amplifier? Ironically, one of the best ways to become an effective amplifier is to hone your listening skills. The ability to pick out unique POVs and information from the sea of “me too” content builds trust with your audience and makes you a sought-after influencer for others that wish to reach that audience. How Can You Reach & Engage Amplifiers? Amplifiers are a discerning bunch, not particularly likely to share your content simply because you ask (or pay!). Bring something to the table that enhances their credibility in their area of expertise, and expands their audience, and you’ll be on the right track.
24
31
Susan Beebe Global Social Media & Online Communities @ Tyson Foods
@susanbeebe
As Dell’s first “Chief Listener”, Ms. Beebe was instrumental in defining social listening and community management as core
elements of the modern brand marketing toolkit.
1. @PamMktgNut 2. @ederdn 3. @LVgully 4. @geoffliving 5. @tamcdonald
Talks Most With… Talks Most About… Shares Content From…
1. #SMMW14 2. #hashtagbowl 3. #GetRealChat 4. #SBrandCamp 5. #SB48
1. MarketingLand.com 2. YouTube.com 3. SocialMediaToday.com 4. Twitter.com 5. SocialMediaExaminer.com
Behind the Brand | October 2014
25
31
Pete Blackshaw Global Head of Social Media & Digital Media @ Nestle
@pblackshaw
Getting best practices out of HQ and into the field is no small task. Mr. Blackshaw’s Digital Acceleration Teams have helped
spread a startup ethos throughout Nestle’s global team.
1. @ischafer 2. @Sophduf 3. @mchrisment 4. @bwdumars 5. @jaybaer
Talks Most With… Talks Most About… Shares Content From…
1. #nikeplus 2. #DigitalJungle 3. #london2014 4. #4AsTransformation 5. #LondonMarathon
1. nikeplus.nike.com 2. AdAge.com 3. uk.virginmoneygiving.com 4. YouTube.com 5. NYTimes.com
Behind the Brand | October 2014
26
Andrew Bowins SVP, Corporate & Digital Communications @ MasterCard
@MasterCardAndy
Casting off the traditional “corp com” role in favor of a full-on digital approach, Mr. Bowins has been a key player in creating MasterCard’s Social Conversation Suite and brand newsroom.
1. @sandy_carter 2. @robincarey 3. @Ben_Farkas 4. @stenmic 5. @NatanyaP
Talks Most With… Talks Most About… Shares Content From…
1. #PricelessSurprises 2. #MasterCard 3. #cc2014 4. #PageSpring 5. #socbizshakeup
1. newsroom.mastercard.com 2. YouTube.com 3. SlideShare.net 4. SocialMediaToday.com 5. HuffingtonPost.com
Behind the Brand | October 2014
27
31
LaSandra Brill Senior Director, Paid & Earned Media @ Symantec
@LaSandraBrill
A seasoned digital and social marketer, prior to joining Symantec, Ms. Brill drove the social media strategy for Cisco’s award-winning Internet of Everything campaign.
1. @KPHaley 2. @jill_rowley 3. @dspark 4. @leeodden 5. @armano
Talks Most With… Talks Most About… Shares Content From…
1. #SMMW14 2. #SymVisionLV 3. #ISTRTALK 4. #Mobile 5. #SocialSelling
1. Symantec.com 2. YouTube.com 3. BusinessInsider.com 4. xmen.norton.com 5. us.norton.com
Behind the Brand | October 2014
28
31
Don Bulmer Vice President, Communication Strategy @ Shell
@dbulmer
Who says big companies in traditional industries can’t be successful on social media? Under Mr. Bulmer’s leadership,
Shell recently crossed the 1 million followers mark on LinkedIn.
1. @vdimauro 2. @The_real_Gio 3. @ClaroRonaldo 4. @ChrisImafidon 5. @matthunter123
Talks Most With… Talks Most About… Shares Content From…
1. #AdobeSummit 2. #PowerYourVoice 3. #mpoweringaction 4. #PovertyMatch 5. #shell
1. LinkedIn.com 2. Forbes.com 3. everydayinfluence.typepad.com 4. blogs.hbr.org 5. NYTimes.com
Behind the Brand | October 2014
29
31
Dan Gingiss Director, Digital Customer Experience & Social Media
@ Discover Financial Services
@dgingiss
Under Mr. Gingiss’s leadership, Discover is succeeding where so many brands still struggle: delivering engaged (and engaging!)
customer service via social media – often in a matter of seconds.
1. @cassandraLclark 2. @jaybaer 3. @D_Stro 4. @mmlap 5. @zenaweist
Talks Most With… Talks Most About… Shares Content From…
1. #SMMW14 2. #forrforum 3. #SocialMedia 4. #CX 5. #customerservice
1. SocialMediaToday.com 2. LinkedIn.com 3. Forbes.com 4. BusinessInsider.com 5. WashingtonPost.com
Behind the Brand | October 2014
30
31
Kevin Hunt Social Media Manager @ General Mills
@kevin_hunt
As an expert blogger, podcaster, social marketer and content strategist, Mr. Hunt is now focused on turning General Mills into a social business by spearheading an employee advocacy program.
1. @arikhanson 2. @AmandaOleson 3. @blitzgrambo 4. @iamashbrown 5. @SocialViz
Talks Most With… Talks Most About… Shares Content From…
1. #iwork4genmills 2. #Cheerthe3 3. #nascar 4. #CMAD 5. #MLKBreakfast
1. blog.generalmills.com 2. Adweek.com 3. StarTribune.com 4. MediaPost.com 5. AdAge.com
Behind the Brand | October 2014
31
31
Erich Marx Director, Interactive & Social Media / Public Relations
@ Nissan North America
@emarxe Even after 20+ years with Nissan USA, Mr. Marx keeps his
marketing fresh by seeking out innovative ways to work with imaginative agencies and invest in promising digital startups.
1. @DaxHamman 2. @normmacdonald 3. @1ad_dad 4. @DaveParkinson 5. @jimmyfallon
Talks Most With… Talks Most About… Shares Content From…
1. #GoogleAlerts 2. #nissan 3. #DigidayDBS 4. #Vandy 5. #motleycrue
1. YouTube.com 2. Mashable.com 3. Adweek.com 4. MediaPost.com 5. HuffingtonPost.com
Behind the Brand | October 2014
32
31
Kaitlyn Wilkins Global Director, Social Media @ Burberry
@KaitlynWilkins
After years of award-winning work with Social@Ogilvy, Ms. Wilkins joined Burberry in 2013 where she’s helped the classically
British brand strut its stuff with innovative social programs.
1. @PeterLaMotte 2. @dlordship 3. @IanSohn 4. @unterekless 5. @ShilohNoelle
Talks Most With… Talks Most About… Shares Content From…
1. #SXSW 2. #LCM 3. #Burberry 4. #LFW 5. #canneslions
1. Vine.co 2. VanityFair.com 3. YouTube.com 4. Burberry.com 5. LinkedIn.com
Behind the Brand | October 2014
33
31
Todd Wilms (former) Head of Social Business Strategy @ SAP
@toddmwilms
As an enterprise marketer with startup DNA, Mr. Wilms helped lead SAP’s global customers through the social media revolution
and onto the path to becoming true social businesses. Mr. Wilms recently took a new position as VP Digital at Neustar.
1. @bryankramer 2. @mstribling 3. @setlinger 4. @RickCooper 5. @TedRubin
Talks Most With… Talks Most About… Shares Content From…
1. #SAP 2. #smm 3. #Marketing 4. #SocialMedia 5. #copywriting
1. Forbes.com 2. WordOfMouth.org 3. SocialMediaExaminer.com 4. Copyblogger.com 5. LinkedIn.com
Behind the Brand | October 2014
35 Behind the Brand | October 2014
Why Do Brand Champions Matter? Brand champions are powerful advocates for their brand, and important signatures of authenticity. After all, if the people responsible for creating the brand don’t reflect the core values and lifestyle the brand promises, all the advertising in the world can’t help you! What Makes Someone a Brand Champion? We defined Brand Champions as people whose tone and content are consistently in strong alignment with their brand. Brand Champions are also the most likely to cross post from multiple networks through Twitter, and to share more types of content, e.g. location check-ins, photos, and videos. How Can You Become a Brand Champion? Maybe this kind of “kindred spirit” with the brand is something you’re born with… but anyone can review what they publish on social media and reflect on how well it aligns with the values of their brand. And if you find they don’t line up – which one needs to change? How Can You Reach & Engage Brand Champions? In large part, Brand Champions are multi-media mavens – so show, don’t tell. A cold email that talks about how creative and enthusiastic you are about their brand is likely to fall flat. Think instead about how you can demonstrate the value of what you have to say in a way that shows you “get” them and their brand.
36
31
Jamie Coomber Global Director, Digital Brand Marketing and
Communications @ Converse
@Jamiec
Combine the serious industry cred of multiple creative awards with the effortless street cred of being a Brit in NYC with a punk rock
streak and you’ve got a living example of the Converse brand.
1. @beckie_williams 2. @diplo 3. @iaintait 4. @SnoopDogg 5. @Anjali28
Talks Most With… Talks Most About… Shares Content From…
1. #FADERFORTCONVERSE 2. #chuckhack 3. #ldntoca 4. #happy 5. #Cali
1. Instagram.com 2. Foursquare.com 3. Spotify.com 4. YouTube.com 5. SoundCloud.com
Behind the Brand | October 2014
37
31
Jay Cooney E-commerce Social Media Manager @ OMNI Hotels
@HalftimeJay
As the man in charge of putting “heads in beds” at OMNI hotels, it helps when your own social media feeds show you know a thing or
two about good food, good company and good places to stay.
1. @garinehm 2. @kerrybkennedy 3. @TedRubin 4. @carriekerpen 5. @MissDallasAlice
Talks Most With… Talks Most About… Shares Content From…
1. #SMMW14 2. #SMBDallas 3. #bisummit 4. #BlogWell 5. #Dallas
1. Foursquare.com 2. Mashable.com 3. Instagram.com 4. SocialMediaExaminer.com 5. OMNIHotels.com
Behind the Brand | October 2014
38
31
Abigail Cusick Senior Manager, Social Media @ BravoTV
@cusick
If you needed to cast a reality show about a hip New Yorker, narrating the events of her daily life through movie quotes, song lyrics, and
humorous observations… Ms. Cusick would make that job very easy.
1. @marcomcgrath 2. @noashaw 3. @jimmyfallon 4. @tamcdonald 5. @ChristopherRenz
Talks Most With… Talks Most About… Shares Content From…
1. #Oscars 2. #SMWAOL 3. #SB48 4. #KillerLampreys 5. #Sochi2014
1. open.spotify.com 2. BravoTV.com 3. YouTube.com 4. SoundCloud.com 5. Instagram.com
Behind the Brand | October 2014
39
31
Bill Johnston Director, Online Community and
Customer Experience @ Autodesk
@billjohnston
An “unapologetic community builder”, Mr. Johnston has helped large tech brands like Autodesk & Dell develop engagement and
realize value from their customer communities.
1. @jowyang 2. @kellings 3. @mpgeyer 4. @carlbass 5. @themaria
Talks Most With… Talks Most About… Shares Content From…
1. #octribe 2. #fusion360 3. #robotrev 4. #SXSW 5. #3Dprinting
1. SlideShare.net 2. YouTube.com 3. TheNextWeb.com 4. Forbes.com 5. TechCrunch.com
Behind the Brand | October 2014
40
31
Chad Parizman Director, Convergent Media
@ Scripps Networks Interactive
@Cparizman
Looking at Mr. Parizman’s Instagram is like watching HGTV, the Food Network, and the Travel Channel all at once. Sprinkle in tech chops and
an eye for what’s next, and you’ve got a recipe for social brand success.
1. @malcolli 2. @Nagler 3. @JessBerlin 4. @ALewites 5. @Lauren_Hannah
Talks Most With… Talks Most About… Shares Content From…
1. #AdobeSummit 2. #SXSW 3. #WWESXSW 4. #grammys 5. #SocialTv
1. Foursquare.com 2. Instagram.com 3. SwarmApp.com 4. MapMyRun.com 5. YouTube.com
Behind the Brand | October 2014
41
31
Marty St. George Senior Vice President – Commercial
@ JetBlue
@martysg
With 25+ years of deep industry experience securely fastened under his lap belt, is it any surprise that Mr. St. George’s leadership keeps JetBlue’s customer satisfaction at a comfortable cruising altitude?
1. @AirlineFlyer 2. @heyprofbow 3. @MHJohnston 4. @NYC__Barbie 5. @Heather_Poole
Talks Most With… Talks Most About… Shares Content From…
1. #MH370 2. #FB 3. #avgeek 4. #BecauseItsTheCup 5. #Bruins
1. YouTube.com 2. BostonGlobe.com 3. Vine.co 4. NYTimes.com 5. WSJ.com
Behind the Brand | October 2014
42
31
Caroline Watson Social Media Manager @ H&M
@SweetCaroline83
Sorry agencies! Ms. Watson’s social feeds featuring tweets and snaps of food, friends, and fun do more to show off the H&M
brand lifestyle than any carefully targeted Millennials campaign!
1. @MrMikeLobikis 2. @TristenS 3. @michaelmiraflor 4. @AKDawson 5. @highwattage
Talks Most With… Talks Most About… Shares Content From…
1. #NowPlaying 2. #Spotify 3. #grammys 4. #nyc 5. #SXSW
1. Instagram.com 2. Foursquare.com 3. open.spotify.com 4. NewYeezyResolutions.com 5. YouTube.com
Behind the Brand | October 2014
43
31
Farryn Weiner Senior Director, Global Creative and
Digital Communications @ Michael Kors
@jetsetfarryn
Ms. Weiner’s unique mix of luxe lifestyle content, digital savvy, and social conscience has helped energize the Michael Kors brand,
recently making it the most tweeted about brand at #NYFW 2014.
1. @AdamAlpert19 2. @amandaweiner 3. @Austyntatiouss 4. @MusaTariq 5. @signoreD
Talks Most With… Talks Most About… Shares Content From…
1. #SXSW 2. #brazil 3. #Shanghai 4. #30under30 5. #china
1. Foursquare.com 2. Onstagram.com 3. JetsetFarryn.com 4. Forbes.com 5. LinkedIn.com
Behind the Brand | October 2014
44
31
Lisa Weser Senior Director, Marketing Communications,
U.S. Brands @ Anheuser-Busch
@LisaWeser
After years of award-winning work on the agency side, in 2012 this seasoned marketer was ready to join up with Anheuser-
Busch and claim her title as the “Queen of Beers”.
Behind the Brand | October 2014
1. @badgirlroar 2. @Zedd 3. @lisaderus 4. @ahampp 5. @swonderlin
Talks Most With… Talks Most About… Shares Content From…
1. #BudLightHotel 2. #MadeInAmerica 3. #Budweiser 4. #grammys 5. #Superbowl
1. YouTube.com 2. Instagram.com 3. USATODAY.com 4. Billboard.com 5. BuschJobs.com
46 Behind the Brand | October 2014
We Energize and Humanize Business
Established in 2002, PureMatter is based in Silicon Valley and helps global enterprise companies energize and humanize their business through real time, social, content and digital marketing.
We understand that technology doesn’t create brilliant marketing programs; it merely serves to enhance great ideas and energize human passion points.
We are proud of the many awards won over the last 13 years – Webby, Print International Design Annual, W3, Graphic Design Monthly, Logo Lounge, Fast 50, ADDYs and “2013 Content Marketing Campaign of the Year” by the Content Marketing Institute and Disqus for #90DaystoEllen – to name a few.
Our “Substance" Content Series of videos and webinars features perspectives about marketing, technology and social media. Contributors include a mix of thought leaders from humanitarians like Ted Turner, founder of CNN, to heads of marketing for Fortune 50 brands like Cisco, SAP and IBM. Most recently, we launched Substantium (www.substantium.com), which helps thinkers of substance in marketing, social, technology and human behavior become published authors.
Our President, Bryan Kramer, was named as one of the “Top 50 Social CEOs on Twitter” by the Huffington Post, a “Top 25 Influencer to Follow” on Forbes and one of the “100 Most Influential Tech People On Twitter” by Business Insider. Bryan’s first book “Human to Human: #H2H” debuted in the Top 1% of business books on Amazon. The #H2H moniker is shifting the paradigm about how people think about marketing.
facebook.com/purematter
purematter.com/blog
@purematter
47 Behind the Brand | October 2014
Social Insights for Decision Makers Leadtail came about from our desire to help B2B marketing leaders tap into the power of social media to get closer to target buyers and radically improve their marketing strategies. So how do we help today? Two ways: We work with innovative companies to create social media strategies and leverage social insights research. Our team has developed and implemented programs for leading business brands and venture backed startups including: WageWorks, Trend Micro, Adaptive Insights, Peoplefluent, DNN, and NetBase.
We also publish social insights reports about different decision maker groups such as digital marketers, HR executives, and CFOs. These reports are a must-read if you sell to businesses and have been referenced in major publications including: The Wall St. Journal, Business Insider, Forbes, Huffington Post, Adweek, and MarketingProfs. Interested in collaborating on a future social insights report? Email us: [email protected]
LinkedIn.com/company/Leadtail
Leadtail.com/blog
@Leadtail