being observable culture, environment, habit jon udell tug2010 october 2010
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Being Observableculture, environment, habit
Jon UdellTUG2010October 2010http://jonudell.nethttp://delicious.com/judell/tug2010
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“The women could bring their crafts out into the communal yard, to chat and help one another as they worked and watched the children play.”
“The children, in turn, could play at helping, pretending to do what the big folks do, as children will. ”
“Such play can function as a sort of vocational kindergarten, teaching the children the basic steps in processes that they will have to master in earnest later. ”
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He drives to the office in the morningand comes home at night.1960
2010(imagined)
what does daddy do for work?
You can see for yourself! It’s all online! But basically he writes articles and software, and …
2010(actual)
He sits in his office at home and talks on the phone and types on the computer
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JL: My father documented his work in the arts and trades. He was a commercial artist through the 20s, then shifted into furniture and buildings at the craftsman/artisan level.
JU: And he left behind detailed logs of his practice?
JL: Yeah, detailed files of every project he ever worked on. So I learned that as part of my carpentry and woodworking, growing up in his shop, and continued it when I left his shop and came east to work on old buildings.
jim mcgee: knowledge work as craft work
john leeke: craft work as knowledge work(corollary)
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themes of john’s work (and mine)
narration of work
network effects
text, audio, and video
tacit knowledge
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We've been using this tool since November, internally at UserLand. We shipped Radio 8 with it. When we switched over our workgroup productivity soared. All of a sudden people could narrate their work. Watch Jake as he reports his progress on the next project he does. We've gotten very formal about how we use it. I can't imagine an engineering project without this tool.
- Dave Winer, 2002
narration of work
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tacit knowledge
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tacit knowledge
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what is it like to be a ________________?teacherfarmerprogrammerscientistdoctorsocial worker
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joe gregorio
Theory Practice
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jon galloway
“Hopefully it’s helpful to you, but I know that there are folks out there with some real skill at diagnosing application performance issues, and there are better debugging tools available, too. How would you go about diagnosing something like this?”
Troubleshooting an Intermittent .NET High CPU problem
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chris gemignani
Task: Recreate a New York Times infographic using Excel
New York Times version Excel version
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looking over chris’s shoulder
(mistakes included!)
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why do many software people work observably?
we created, and are comfortable with, the technologies of observable work:
web publishing
blogging
microblogging
podcasting
digital video
tagging
syndication
our work processes, and products, are fully digital:
design discussion
source code
documentation
tests
executable code
we practice, and value:
feedback
iterative refinement
testable outcomes
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If I type for 6 hours a day, 5 days a week, 50 weeks a year, for the next 44 years, that means there are 198M keystrokes left in my hands. That's a ceiling of 168M more words I can type in my lifetime.OK. So now, next time someone emails you ask yourself "is emailing this person back the best use of my remaining keystrokes?" Instead, consider writing a blog post or adding to a wiki with your keystrokes, then emailing the link to the original emailer.
but not all software people work observably
UPDATE: This is about reach and effectiveness vs. efficiency. If you email someone one on one, you're reaching that one person. If you blog about it (or update a wiki, or whatever) you get the message out on the web itself and your keystrokes travel farther and reach more people. Assuming you want your message to reach as many people as possible, blog it. You only have so many hours in the day.
(message not received)
(scott hanselman’s message re: “Count your keystrokes!”)
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why don’t most people work observably?
“I’m too busy to blog”
“I don’t publish half-baked ideas”
“I don’t get paid to do it”
Subtext
Text
“I am not a performer”
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an exception to the rule: lucas gonze
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an exception to the rule: dan meyer
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an exception to the rule: sal khan
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not avoidable!
not observable!
friends
coworkers
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an imaginary business awareness network
(from Shane Pearson, VP of Marketing and Product Management for BEA, via Phil Windley)
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an open and syndication-enabled shared data space
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feed<item> <title>Hawaii Reggae Guild</title> <pubDate>Sun, 03 Oct 2010 22:52:21 +0000</pubDate> <guid isPermaLink="false">http://www.delicious.com/url/d107b1cb6d87eb32858daa7fa25b68a9#alohavibe</guid> <link>http://www.google.com/calendar/ical/usb3tucgslji5pdrfgf1luij94%40group.calendar.google.com/public/basic.ics</link> <source url="http://feeds.delicious.com/v2/rss/alohavibe">alohavibe's bookmarks</source> <category domain="http://www.delicious.com/alohavibe/">trusted</category> <category domain="http://www.delicious.com/alohavibe/">ics</category> <category domain="http://www.delicious.com/alohavibe/">feed</category> <category domain="http://www.delicious.com/alohavibe/">category=music,reggae</category> <category domain="http://www.delicious.com/alohavibe/">url=http://hawaiireggaeguild.com</category> </item>
messagedata
feedurl: http://www.google.com/.../ical.basic.icscategory: music,reggae url: http://hawaiireggaeguild.com
John LeBlanc added a feedfeed to the Honolulu hub
messages to people, data for systems
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another open and syndication-enabled shared data space
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… items omitted …
ad-hoc webhooks
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message from a person
messages from a computer
mashing up messages
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actual webhooks
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