benchmarking for cios (166242094)

7/29/2019 Benchmarking for CIOs (166242094)

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1/23/20

Benchmarking for CIOshttp://vimeo.com/56927071

Overview

What is benchmarking?

Why should I use benchmarking?

How do I start benchmarking?

What types of metrics should I use?



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What is benchmarking?

…a standard by which

others may be measured or

judged

http://www.merriam-webster.com/dictionary/benchmarking



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My

Company

Industry

Standards

My

CompanyIndustry

Standards



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My

Company

Industry

Standards

My

CompanyIndustry

Standards

Business

ProcessBusiness

Process

PerformancePerformance

FinancialsFinancials

StrategyStrategy

Business

ProcessBusiness

Process

PerformancePerformance

FinancialsFinancials

StrategyStrategy



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My Institution

My Institution

Projects and

Initiatives

Projects and

Initiatives

OperationsOperations



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My Institution

My Institution

Last YearMy Institution

StrategyStrategy

Projects and

InitiativesProjects and

Initiatives


I n t e r n a l B e n c h m a r k i n g



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My Institution

Last YearMy

Institution

StrategyStrategy

Projects and

InitiativesProjects and

Initiatives


Peer Institutions

Aspirational Peers

Industry

Standards

I n t e r n a l B e n c h m a r k i n g

E x t e r n a l B e n c h m a r k i n g

What benchmarks are important to yourinstitution?

To what group(s) does your institutiontypically compare itself?



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Why should I use benchmarking?

…resources in higher education

are becoming increasingly

scarce. Being able to

objectively benchmark our

activities against our peers is

one of the key elements we use

during our university’s annual

budget period.

Make the case for additional

resources



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How are

we

resourced

compared

to

peers?

What level of investment is required to

achieve a certain output/service level?

What mission

‐related

offerings

might

attract

faculty or students at my peer institutions?

The CDS also helps us

keep our finger on the

pulse of what others are

doing with regard to

organizational structure,

and emergingtechnologies.

Make the case for organizational

structure or

governance



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Who does CIO report to/what is CIO’s title among peers?

What IT governance structures (committees, SLAs, strategic plan) do

peers use?

What does distributed IT look like at peer institutions?

We use CDS to gauge how

we compare to our peer

and aspirant institutions

and to help inform our

campus budget committee.

Calibrate or justify your

performance



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How far are we from

excellence?

Are we keeping up?

Are we improving?

What are your benchmarking use cases?



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How do I start benchmarking?

Start with the end in mind

Audience

Data

Data Quality

Reporting

Action



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What is driving your interest inbenchmarking?

Who are your partners? Who are yourdetractors?

What barriers do you see? Whatadditional resources will you need?

What types of metrics should I use?



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4.4%Median % of institutional budgetspent on central IT

in FY ‘11

High‐level, strategic metrics

4.4%Median % of institutional budget

spent on central ITin FY ‘11

High‐level,

strategic

metrics

% of staff dedicated to IT% of staff dedicated to IT% of IT centralized vs. distributed% of IT centralized vs. distributed

% of IT devoted to research, teaching, administration, etc.% of IT devoted to research,

teaching, administration, etc.% of IT devoted to run, grow, or

transform the organization% of IT devoted to run, grow, or transform the organization



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0.2Number of HelpDesk Walk-in

Tickets / Student

FTE

Operational metrics

0.2Number of HelpDesk Walk-in

Tickets / StudentFTE

Operational metrics

Cost per ServiceCost per ServiceCost per Service per UserCost per Service per User

Service Quality:satisfaction, response time,

availability, error rateService Quality:

satisfaction, response time, availability, error rate



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By Project

Days over/underexpected timeline

$ over/under budget

Variance between finalproduct and originalspecifications

Project/initiative metrics

By Project

Days over/underexpected timeline

$ over/under budget

Variance between finalproduct and originalspecifications

Project/initiative metrics

By Portfolio

% of projects on time

% of projects onbudget

% of projects meetingoriginal specifications



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What metrics do you plan to use?

Are these metrics readily available? If not, what would it take to get started?

Thank you!

http://www.educause.edu/[email protected]

benchmarking for cios (166242094)

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