bendix online warranty process · claim status • to view the status of a claim, login to the...
TRANSCRIPT
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Bendix Online
Warranty Process
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Starting at WWW.BENDIX.COM
Select Webshop
Once re-directed, if you are a new user, select Register for online
access
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Complete the registration form and submit. To guarantee delivery of
your password and other email communications from the Bendix
Webshop, add the domains @bendix.biz and @conexpert.de to your
safe senders list.
You will need to accept the Bendix Webshop Terms of Use before
submitting the registration form.
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The customer receives the following auto-reply confirmation
Dear Customer:
Thank you for requesting access to the Bendix Webshop.
Your request for access is being processed. This approval process can take up to ten (10)
business days.
If you do not receive feedback after ten (10) business days, or if you received this email in error,
please contact us at [email protected] or 1-800-AIR-BRAKE (1-800-247-2725) option 6.
User Data
Requested User Name:
First Name:
Last Name:
Street:
Zip/Postal Code:
City:
State:
Country:
Phone:
Fax:
Email:
Preferred Email Language:
Remarks:
Company Data
Company Name:
Role in the Industry:
Additional Data
Catalog:
Orders:
Core Reports:
Warranty:
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Claim Preparation
Starting at WWW.BENDIX.BIZ
Log in with your Webshop username and password.
NOTE: Both are case and space sensitive, so please check your CAPS LOCK.
Select Warranty
Select Claim Form
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Complete form (all fields with “*” are mandatory)
Note: The system will “time out” if inactive for 10 minutes and data will be lost.
It will appear like you can still complete it, however your claim will not be
processed, and you will not receive a confirmation email.
*MUST BE 17 DIGITS*
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If there is any missing fields or errors, you will see a message and the
form highlighted like below
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Once successfully submitted, you will be redirected to the
confirmation screen below with return instructions
NOTE: Pre-paid means freight charges will be paid by shipper.
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You will also receive a confirmation email including the return
instructions and copy of submitted claim and any attachments in the
claim, to the email on file.
NOTE: Check your Spam folder if not in Inbox.
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After the claim has been processed you will receive an automated
email informing you of the status
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Search Function
Starting at www.bendix.biz
Log in with your Webshop username and password
NOTE: Both are case and space sensitive, so check your CAPS LOCK.
Select Warranty
Select Search
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Use any of the various search options to find your claim
Note: Best to search by claim number or by date range. The broader
the search parameters, the better the result.
The message below will appear if no warranties are found,
given the search criteria
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Scroll down to view search results
Note: The status of a claim will remain Pending until the part is
received, inspected and claim is settled. If the claim is older than 45
days, send a proof-of-delivery to [email protected].
NOTE: If you select the blue underlined claim number, you will be taken to your
filled out submitted claim form
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General Info on Bendix Webshop Warranty Claim System
• The Bendix Webshop offers direct Bendix aftermarket customers the
ability to submit warranty claims and view the status of existing claims
online.
Registration
• To register for a Bendix Webshop account, visit www.Bendix.biz and
select the link “Register for online access”. Include your Bendix
account number for quicker processing.
• Contact Bendix Webshop support ([email protected]) for system
questions/issues of registration questions. If you have general
warranty or claim specific questions, please contact the Bendix
Warranty group ([email protected]).
Passwords
• Please allow up to 10 business days to process a new Bendix Webshop
registration. If you do not receive your password within 10 business
days, contact Bendix Webshop support by email
• To reset your Bendix Webshop password, visit www.Bendix.biz and
choose the link “Forgot your password?”
Filing Claims
• To file a warranty claim, log into the Bendix Webshop
(www.Bendix.biz), select “Warranty” from the main menu, then
“Claim Form”.
• The system may “time-out” if you do not complete the form within 10
minutes. The claim information is not saved until the claim is
submitted and a Bendix Claim Number has been generated.
• All required fields are marked with an asterisk (*). If you do not
complete all the required fields, the missing field is highlighted, and an
error message will appear.
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• If you are submitting a claim for a trailer that has no hub meter, enter
“1” for the mileage.
• For aftermarket claims, the mileage submitted should be the mileage
on the part.
• If you do not have a dealer code use NA.
• A copy of the submitted claim form is sent to the email address
included in the claim form. The email address field is automatically
populated using the one that is included in the user’s Bendix Webshop
profile. A user can change his/her email address in the Profile section
of the Webshop.
Part Numbers
• Webshop will only allow valid Bendix part numbers or OEM part
numbers that cross reference. If you need a cross reference, please
contact tech team at [email protected] or call 800-247-2725 and
follow the prompts from the tech team.
• Do not copy and paste part numbers into the fields. There may be
hidden characters that get pasted and it will say it is an invalid part.
• If you have a part with BW or BXW on it, take these letters off.
(Example: BWK132352 put it in as K132352 or K051959BXW put it in
as K051959)
Claim Status
• To view the status of a claim, login to the Bendix Webshop
(www.Bendix.biz), select “Warranty” from the main menu, then
“Search”.
• If the claim is denied and you would like the material returned, change
the field “Parts Disposition if Denied” to “Return Material” by using
the drop-down menu. We are a tear down inspection facility. Your
part will come back in pieces.
• Claim status categories:
o Accepted
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o Accepted OTC accepted (Distributor’s program)
o Policy allowed (paid as goodwill or special agreement)
o Rejected, mileage exceeded
o Rejected, operation hours exceeded
o Rejected, warranty period expired
o Rejected for technical reasons. This decision has approximately
50 rejection definitions. The web site does not have the ability to
show the full comment showing the reason for the rejection, but
detailed information will be printed on the response email as
well as the Credit Memo that is mailed to the customer.
Progressive Damage
• This is a case by case issue. Please send all parts and make sure you
note “progressive damage” in explanation field.