benefits administration outsourcing (bao) - service provider profile compendium 2013
DESCRIPTION
Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each profile highlights service provider' s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size mix. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilitiesTRANSCRIPT
Topic: Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013
Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
Human Resources Outsourcing (HRO) Market Report: March 2013 – Preview Deck
2 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
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Overview
1 All the analyses are based on BAO deals signed as of July 2012 2 Refer to the Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment Report (EGR-2013-3-R-0839) for a comprehensive
capability assessment of all the BAO service providers
The Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers1, 2. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities. Each service provider profile provides the following BAO-specific details: BAO service capability and strategy – Includes company overview,
leadership, BAO-related technology investments, BAO service suite across geographies, partnerships, key BAO-related developments, and spread of BAO FTEs globally
BAO client portfolio – Includes total number of clients and participants managed, major clients, split of participants across benefits segments, and client split by geography, industry, and buyer-size
BAO delivery locations – Includes city level detail of key delivery locations across the world
Detailed assessment of BAO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks/insights on the capabilities of the service provider
This compendium tracks 10 service providers
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Table of contents
Section I: BAO service provider landscape snapshot 4 – Definition of BAO 5 – BAO service provider landscape snapshot 6
Section II: Service provider profiles 9
– ADP 10 – Aon Hewitt 14 – Businessolver 18 – Empyrean 22 – Fidelity 26 – ING 30 – Mercer 34 – Secova 38 – Towers Watson 42 – Xerox 46
Appendix 50 – PEAK Matrix evaluation methodology 51 – Glossary of key terms 52 – HRO research calendar 2013 54 – Additional HRO research recommendations 56
Topic Page no.
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ABC (page 1 of 4) BAO service capability and strategy
Company profile: ABC provides human resources outsourcing and consulting services. It offers a range of outsourcing services across H&W and retirement benefits Headquarter: XX, United States Leadership: XX, CEO Website: www.XX.com
Source: Everest Group (2013)
Partnership BAO service provider – XX HRO service provider – XX Technology vendors – XX
Recent BAO-related developments/announcements XX XX
Offshore (India + China + Southeast Asia)
Nearshore (Eastern Europe + Latin America)
Onshore (U.S. + Canada + Western Europe)
XX XX XX Total BAO delivery FTEs = XX
Functional capabilities within key BAO areas
Regions Defined benefits
Defined contributions
Health & welfare
North America Europe South America
Asia Pacific
Coverage – self Through partners Not offered
BAO-related technology and investments
Solutions/investments Offered Name of solution and details
Technology platform (for H&W and pensions) XX
Health Insurance Exchange (HIX) XX
Online benefits portal XX
Decision support tools XX
Analytical tools for buyers XX
Mobile / smart phone applications XX
Multi-country BAO platform XX
6 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
ABC (page 2 of 4) BAO client portfolio
BAO experience Total number of current BAO clients: XX Total number of participants managed: XX
Major BAO clients XX XX XX
Frequency of inclusion of geographies in BAO deals
100% = XX clients
Spread of participants across BAO segments
BAO split of clients by industry BAO buyer-size mix
100% = XX participants 100% = XX clients 100% = XX clients
Source: Everest Group (2013)
Mid-market (3,000-15,000 employees)
Large market (>15,000 employees)
DB
DC
H&W
xx%
xx%
xx%
xx%
Asia Pacific
EMEA
North America
South America
xx% xx% xx%
xx%
xx% xx%
xx%
xx% xx%
xx%
xx%
xx% xx%
Manufacturing
Healthcare
Financial services
Retail
Hi-tech & telecom
Others
Energy
Media
7 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
ABC (page 3 of 4) Key BAO delivery locations
Toronto Lincolnshire
Mumbai
Gurgaon
Source: Everest Group (2013)
Bangalore Chennai
China
Stuttgart Chichester Croydon
Glasgow
Manchester Belvedere
Solihull
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Overall remarks XX
XX
XX
Delivery capability assessment
Assessment dimension Rating Remarks
Scale XX
Scope
XX
Technology capability
XX
Delivery footprint
XX
Overall
Overall BAO market share Percentage
Overall market success
High Low
ABC (page 4 of 4) Everest Group assessment
Source: Everest Group (2013)
12% 12%
Active BAO deals
Managed participant equivalents
ABC is a Leader on Everest Group PEAK Matrix for BAO
Mar
ket s
ucce
ss
BAO delivery capability
ABC Major Contenders
Leaders
Emerging Players
High
High Low Low
9 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
HRO research calendar 2013 (page 1 of 2)
Topic Release date
November-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment
December-2012 Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium
February-2013 Benefits Administration Outsourcing (BAO) Service Provider Landscape
March-2013 Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013
Q2-2013 Human Resources Outsourcing (HRO) – Annual Report 2013
Q2-2013 Human Resources Outsourcing (HRO) – Service Provider Landscape with PEAK Matrix Assessment 2013
Q2-2013 Human Resources Outsourcing (HRO) – Service Provider Profile Compendium 2013
October-2012 Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream
December-2012 Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt
Q3-2013 Role of Analytics in HRO
Q3-2013 The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend
Published Current
Q3-2013 Talent Management Outsourcing – Will we Attain Nirvana?
Q3-2013 Learning Services Outsourcing (LSO) – Annual Report 2013
Q3-2013 Growth of Horizontal BPO in LATAM
10 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
HRO research calendar 2013 (page 2 of 2)
Topic Release date
Q4-2013 Learning Services Outsourcing (LSO) – Service Provider Landscape 2013
Q4-2013 Learning Services Outsourcing (LSO) – Service Provider Profile Compendium 2013
Q4-2013 Benefits Administration Outsourcing (BAO) – Annual Report 2013
Q4-2013 Evaluation of BPaaS Solutions for FAO/PO/HRO
Published Current
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Additional HRO research recommendations
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For more information on this and other researches published by Everest Group, please contact us: Rajesh Ranjan, Vice President: [email protected] Arkadev Basak, Senior Analyst: [email protected] Shruti Agrawal, Senior Analyst: [email protected]
The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest:
1. Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment (EGR-2013-3-R-0839); 2013. This report
examines the dynamics of the global BAO service provider landscape and its impact on the BAO market. It gives an overview of the market and analyzes how the service providers differentiate themselves. Based on the comprehensive Everest Group PEAK Matrix, each of the 10 BAO service providers are segmented into Leaders, Major Contenders, and Emerging Players. Additionally, it provides key insights on the individual PEAK dimensions and implications for buyers and service providers
2. Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt (EGR-2012-3-R-0810); 2012. This research provides comprehensive coverage of the BAO market and analyzes it across various dimensions such as market overview, regional trends in North America & Europe, buyer adoption and solution trends, and service provider landscape. It also provides predictions for the 2013 BAO market
3. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape
4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing
12 Copyright © 2013, Everest Global, Inc. EGR-2013-3-PD-0858
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