www.theicor.org866.SOLVE21 (765.8321)

ICO

R C

OU

RSES

CertifiedData CenterOperations

Manager

Offered by ICOR as part ofthe Facility Management

Professional DevelopmentProgram

Join the elite group ofCertified Data Center Operations Managers

Benefits After completion of the course the attendee will be able to: • Reduce overall cost for IT Operations • Improve effectiveness of IT Operations • Improve the overall availability of IT Infrastructure using best practices • Understand and improve the overall IT Operations processes • Understanding the different methods used in IT Operations • Act in a proactive manner • Understand the importance for business continuity/disaster recovery • Improve alignment of IT with the business departments • Understand the necessity of organizational objectives in IT Operations • Understand the layered approach for security • Improve overall IT security • Understand the CIA triad • Understand the presence of risk and how to act upon • Analyze risk and the implementation of safeguards • Improve control over resources • Understand the reason for availability management • Set up a layered anti-virus defense network • Effectively monitor violations of the security policy • Implement standards, guidelines and procedures contributing to the overall security policy. • And much much more ...

Certified Data Center Opereations Manager was developed by EPI, a British origin company offering an extensive range of infrastructure and infrastruc-ture management products and services. The Certified Data Center series of courses are aimed at helping the industry to guarantee standards for professionals managing mission critical sites.

www.epi-certification.com

CS lL

CIF

M 2

02

0

For more information about ICOR’s courses, go to www.theicor.org/courseware.html or call 866.SOLVE21 (765.8321)

Course Description:With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. With the constant pres-sure of reducing cost of IT operations while at the same time meeting the ever increasing business requirements for continuous improvement in effectiveness and improved uptime and service levels, running IT data center operations is a daunting task. With no standards available to tap on, customers are on a continuous and everlasting search on what are the best ways to run efficient and effective data center operations based on best practices and proven meth-odologies. This course is designed to train anybody involved in running mission critical data centers and show them how to minimize downtime, improve effec-tiveness and efficiency in data center operations.

The Certified Data Center Operations Manager is the first, world-wide accred-ited, certified 2-day course in data center operations.

Certified Data Center Operations Manager The Certified Data Center Operations Manager course is a two-day course designed to expose participants to the key elements involved in day to day IT Operations. It highlights the overall framework needed to run an IT organiza-tion in a controlled manner as demanded in volatile and high availability busi-ness organizations. Proven best practices are focused upon in order to reveal detailed inside information on how to get the most out of IT Operations, where results are instantly accomplished without making huge investments in soft– or hardware. By virtually touching the IT Operations processes end-to-end, all aspects relevant for being successful in running and maintaining critical data centers are available.

Audience - The primary audience for this course are System and Network Engi-neers, Infrastructure/Operational Managers and CIO’s that are responsible for de-livering and improving high quality IT Operations in business critical environments.

Delivery Structure - This is an instructor-led course that uses a combination of presentation lectures and question and answer sessions to discuss attend-ees’ specific needs and issues experienced in their own environment. Attendees are able to tap on the trainer’s extensive experience to solve practical problems in their current environment adding tremendous value.

Certification and Accreditation Certification exams will be administered at the end of the last day of the course. The exam is a one-hour, 40 question, closed book exam. Results of the exam pass/fail will be communicated to the attendee within two weeks after the examination. Attendees who pass the exam will receive the official ‘Certified Data Centre Operations Manager’ Certificate. ICOR operates world-wide and is a not-for-profit education and credentialing organization that provides profes-sional development, certification, thought-leadership, and the latest in research and industry trends in the area of organizational resilience. Attendees of this two-day course will also earn 1.4 CEUs of credit from ICOR.

IT Organizational Management directives Road map Policies Standards Procedures Baselines Guidelines

IT Security & Controls Confidentiality Integrity Availability Physical controls Technical/logical controls Administrative controls

IT Controls Risk management Risk analysis Calculate risk Risk in-depth

IT Roles Common roles Job descriptions Responsibility Accountability

IT Operations Documentation Application management Systems & network management Backup and restore Capacity management

IT Operations Anti-virus management Email management Security management Password management Logging Monitoring Auditing

IT Evaluation/Improvements Effectivness/efficiency in oper.Business user expectations evaluation Cost effective operations Cost reductive operations Customer surveys Feedback programs

IT Safety Protection mechanism Emergency situations

IT Redundancy Job rotation Shift handover Training Business continuity Disaster recover/bus. continuity

IT Operational Mgmt Service support desk SLA Incident response Hardware implementation Software dev. & implementation Maintenance Change management Project management Planning Testing Resource management Product management Contract management

Day 1 Learning objectives, participants will be able to understand:

Day 2 Learning objectives, participants will be able to understand: