bernard myers guide

On behalf of Unite and The University of

the Arts London Accommodation Services

I would like to welcome you to Bernard

Myers House.

I am Kristina Thomson your Customer

Service Manager for Bernard Myers House.

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I realise that you will receive a lot of information as you prepare for the coming

year, especially if you are a new student. However, I would ask that you read this

handbook carefully and take note of all the information that we give you about

your accommodation throughout the year. It will help you settle into your new

home and have a successful and enjoyable stay.

You will find student life here very different from living at home. With new and

exciting challenges and experiences, most students manage the change

extremely well, but if you do find it difficult to adjust, or there are problems, we

have systems in place and people who can help. I strongly recommend that you

read the section on Communal Living, especially if you have not lived in shared

accommodation before.

This guide is designed to provide you with information on your accommodation.

For easy reference it is laid out in two parts: first there is a brief introduction to

the Hall team and then secondly there is an A-Z breakdown of what we feel is

the most important information you will need for your new life in halls of

residence accommodation.

By now, you should also have received your tenancy documents along with the

terms and conditions of residence. Please read everything carefully. Remember,

when you sign and accept your tenancy, you are committing yourself to a

legally binding agreement.

Finally, look after this guide, it is a useful reference during your time here in

Bernard Myers. If you are unsure of anything please ask either one of my

colleagues or myself and we will try to help you.

I look forward to meeting you soon.

Kristina Thomson

Customer Service Manager

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AddressBernard Myers House 4-6 Havil Street Camberwell London SE5 7RU

Useful Information- Bernard Myers House was first opened in November 10th 2006.

- The hall is managed by Unite Group Plc.

- The hall is made up of 20 Flats with 6 rooms in each (one flat has 7). There are also

two disabled studios.

- Each flat has a shared kitchen and lounge area.

- The Standard Studios measure approximately 13-15msq of which there are 60.

- Room sizes are approximately 12.5m(2).

- Each bedroom is equipped with Internet port, desk, desk chair, book shelf,

wardrobe, bathroom pod and a ¾ size bed.

- There is internet access in each bedroom.

- There is a resident’s launderette on site.

The AreaBernard Myers House is situated in Camberwell (Southwark) SE5 and is well served

by local transport. The hall is also conveniently located close to Camberwell Green

where there is a wide selection of shops, restaurants and bars.

For an online location map visit http://www.arts.ac.uk/housing/halls/find-hall/

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Main office telephone: 02077031359 Site mobile telephone: 07800620065

Your Hall Team

Jason Blair

Customer Service Advisor

08:00-16:00 Monday and Friday

12:00 -20:00 Tuesday, Wednesday, Thursday

[email protected]

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AbsencesThis is your home for the next year and you are free to come and go as you please.

However, for longer absences of a week or more, we ask you to inform the site team of

your return date. You should also let us know if you are concerned that a friend or flatmate

has not been seen for some time.

AccidentsPlease let the site team know about any accident or injury in the residence. In an

emergency, residents can summon the Emergency Services (i.e. Fire, Police, Ambulance)

by dialling 999 themselves. It is also useful if you could report any incidents that happen

near the site e.g. street crime. See also – Security

Accommodation ServicesThe University of the Arts Accommodation Services team are based at the University’s

central office. The full address is:

Accommodation Services | University of the Arts London

272 High Holborn London WC1V 7EY

Tel. 020 7514 6240 Fax. 020 7514 6247

Email. [email protected]

Accommodation Advisers are available here to provide advice on private rented

accommodation, application enquiries and finance enquiries. Please note that issues

relating to your hall of residence should be directed in the first instance to the site team.

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BicyclesThere are bike storage facilities at site. There is no charge for this. However, The Unite

Group Plc accepts no responsibility for loss or damage to any bicycles stored at site

during your stay. Residents are advised to ensure any insurance they have also covers for

the loss or damage to bicycles.

Do not bring or store bicycles in the building. Bicycles left in bedrooms or corridors can be

a hazard during an emergency evacuation and any found will be removed.

Car ParkingThere is no parking available at site.

CleaningResidents are expected to clean their rooms themselves, including your bathroom, toilet

and kitchen. We can supply you with a dustpan and brush, vacuum cleaner, mop and

bucket to assist you with this. It is very easy to fall behind with your cleaning. To avoid this

and any unnecessary cleaning charges that can be applied for poor levels of cleanliness

we suggest that you arrange a cleaning rota at your earliest opportunity.

All rooms are checked regularly and each resident in a dirty studio could be charged if

cleaners have to be sent in due to the fact that any part of the studio has not been

cleaned to a satisfactory standard.

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Code of PracticeThe Housing Act 2004 introduced licensing for houses of multiple occupation in England

and Wales. Student accommodation is exempted from licensing providing the hall of

residence is signed up to one of the approved codes of practice that has been approved by

the Department for Communities and Local Government (DCLG). Bernard Myers House is

signed up to the ANUK Code of Practice.

The code has been prepared to assist managers and anyone involved in the management The code has been prepared to assist managers and anyone involved in the management

of student accommodation, by setting out the main elements of good managementof student accommodation, by setting out the main elements of good managementof student accommodation, by setting out the main elements of good managementof student accommodation, by setting out the main elements of good management

practice. It covers among other matters, health and safety, maintenance and repair, and practice. It covers among other matters, health and safety, maintenance and repair, and practice. It covers among other matters, health and safety, maintenance and repair, and

relationships between managers and student tenants. It also should assist students in relationships between managers and student tenants. It also should assist students in

understanding both the standards and procedures applying to their accommodation and understanding both the standards and procedures applying to their accommodation and

their obligations as tenants or licensees. A copy of the code can be found through the their obligations as tenants or licensees. A copy of the code can be found through the

University's website at

http://www.arts.ac.uk/housing/halls/before-arrival/accommodationcodesofpractice/http://www.arts.ac.uk/housing/halls/before-arrival/accommodationcodesofpractice/

Complaints ProcedureDuring your time at Bernard Myers House should you have a complaint related to the

service you receive from us then we would like to know about it so we can try and resolve

this for you. If you do want to tell us about something then please, in the first instance,

come and speak to a member of the site team in person and we will do all we can to help.

However, if you have already spoken with us and are still not happy with the response you

have received then you should also feel free to follow our complaints procedure.

For full details of this procedure please speak with a member of staff who will be happy to

provide this. For full details of the procedure and how to submit a complaint go to:

http://www.arts.ac.uk/about/departments/aa/complaints-appeals


BicyclesThere are bike storage facilities at site. There is no charge for this. However, The Unite

Group Plc accepts no responsibility for loss or damage to any bicycles stored at site

during your stay. Residents are advised to ensure any insurance they have also covers for

the loss or damage to bicycles.

Do not bring or store bicycles in the building. Bicycles left in bedrooms or corridors can be

a hazard during an emergency evacuation and any found will be removed.

Car ParkingThere is no parking available at site.

CleaningResidents are expected to clean their rooms themselves, including your bathroom, toilet

and kitchen. We can supply you with a dustpan and brush, vacuum cleaner, mop and

bucket to assist you with this. It is very easy to fall behind with your cleaning. To avoid this

and any unnecessary cleaning charges that can be applied for poor levels of cleanliness

we suggest that you arrange a cleaning rota at your earliest opportunity.

All rooms are checked regularly and each resident in a dirty studio could be charged if

cleaners have to be sent in due to the fact that any part of the studio has not been

cleaned to a satisfactory standard.

Communal LivingStudents should be aware that living in the hall of residence could bring them into close

proximity with others who may have very different lifestyles from their own. While this can

be a positive and enlightening experience, it may also prove to be challenging. With this in

mind we ask that you read and agree to our Communal Living Agreement.

Communal Living Agreement:

- Be accepting and understanding of each other’s lifestyle.

- Talk about your feelings: Your flatmate can't respond - or amend their behaviour - if they

don't know that there is a problem!

- Let your flatmates know if you have an overnight guest or are going away yourself

overnight.

- Agree to contribute an equal share of any joint expenses on a regular basis by rota or

other agreements and keep records of all the bills you share.

- Contribute equally to the cleaning of shared areas and equipment (kitchen,

bathroom and hall).

- Try not to make noise likely to disturb others between the hours of 11pm and 8am.

- Be considerate of other people’s living space – Don’t have overnight guests (who will be

using kitchen and bathroom facilities) without the consent of other residents in the flat.

- Ask permission before you use or borrow anything. Return anything you borrow and

replace anything you break or lose.

If, after trying all these strategies, you still have a problem with another resident - please

contact a member of the site team, who can sit down and discuss things with you all and

try and help bring about a solution.

ConductWhether in the hall of residence or elsewhere, residents must not behave in a way which

will, or would be likely to, bring the name of the University into disrepute. In the interests

of safety and security and the wellbeing of other residents, we request that you understand

and comply with your contractual obligations. Behaviour that represents a serious or

persistent breach of the tenancy agreement could result in your tenancy agreement being

terminated. Breach of any of the regulations will make you liable to disciplinary action.

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Breach of some of these regulations may also constitute a criminal offence and it is our

policy to report such matters to the police. For further information as to what constitutes a

breach please refer to your Terms & Conditions of residence.

Confidentiality and the Data Protection ActIn order to protect you and deal with your concerns confidentially, under the terms of the

Data Protection Act, we are not able to discuss details of your accommodation, contract,

or rent payments with anyone other than yourself or your guarantor. This is because the

legal contract is between you and UAL. If, however, you wish us to discuss these issues

with another person, e.g. someone other than your guarantor, we will require written

authorisation from you that this person is acting on your behalf.

Culture ShockLeaving home whether it be from this country or overseas can be very stressful, but do not

worry as this is quite normal. Many of you will be experiencing various degrees of culture

shock. Culture shock is the impact of moving away from the familiar to the unfamiliar. You

can be affected by climate, food, language, dress, social roles, rules of behaviour and

values. Some of the symptoms you may experience are headaches, stomach aches, anxiety,

difficulty concentrating, etc. Depending on the individual, the time taken to settle into your

new environment can vary considerably. The following advice may help:

- It’s normal to experience this; chat with others to see how they feel.

- Keep in touch with home.

- Have familiar things around you such as photographs.

- Eat properly. If you do not like the “new culture’s” food, find a supplier of familiar food.

- Exercise regularly.

- Try and meet as many new people from other cultures as possible to talk through how

you and they feel and make new friends.


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- Find out about the many different services and societies the University has to offer e.g.

Student Services, Student Union, Chaplaincy, etc.

- Do not isolate yourself; there is plenty of help available. Start by contacting a member of

staff at the Hall.

Further material and information about culture shock can be obtained from :

http://www.ukcisa.org.uk/student/info_sheets/culture_shock.php

DamageResidents should enjoy but also respect the facilities. When damage to the accommodation

occurs, those residents responsible for the damage (if known) will be held responsible for

the cost of the repairs, including any administration cost. If the responsible residents

cannot be identified then the costs will be charged to all residents in that section of the

hall where the damage took place. For a list of damage charges please speak with your

site team who can provide you with a copy.

DentistsResidents can register with a dentist upon their arrival at the hall. Please speak with a

member of staff about where your local dentist is located or visit this website http://ww-

w.nhs.uk. In an emergency residents should contact:

Kings College Hospital, Denmark Hill, London, SE5 9RS

Disabled AccessThe hall of residence has the following facilities for those with specific access requirements:

There are two specially adapted studio flats as well as a communal toilet suitable for users

with specific access requirements.

Electricity Supply/LightingThe power supply in the United Kingdom is 230Volts. Should you experience any problems

with the electricity supply please contact a member of the site team immediately. Please

note that if you are found to be in possession of an unsafe electrical item, or an item that

causes problems for the building’s power supply, then we reserve the right to remove this

item from your room to a secure storage area. Items removed will be returned to residents

at the end of the tenancy agreement.

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- Do not isolate yourself; there is plenty of help available. Start by contacting a member of - Do not isolate yourself; there is plenty of help available. Start by contacting a member of


- Do not isolate yourself; there is plenty of help available. Start by contacting a member of - Do not isolate yourself; there is plenty of help available. Start by contacting a member of - Do not isolate yourself; there is plenty of help available. Start by contacting a member of - Do not isolate yourself; there is plenty of help available. Start by contacting a member of

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- Find out about the many different services and societies the University has to offer e.g.




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- Find out about the many different services and societies the University has to offer e.g. - Find out about the many different services and societies the University has to offer e.g.


EmergenciesIn the event of an emergency please contact the Assistant Site Manager on

011 793 027 399. Their number is also displayed on the Site Office door. If you need to call

the police, ambulance or fire service please dial 999 or 112 on any phone. If you are

experiencing personal difficulties and need to talk to someone confidentially, please call

The Samaritans on 0845 790 9090 or at www.samaritans.org or Nightline on

020 7631 0101 or at www.nightline.org.uk

Facilities in your flat and bedroomAs well as the facilities and services listed below, please also refer to your Inventory list for As well as the facilities and services listed below, please also refer to your Inventory list for As well as the facilities and services listed below, please also refer to your Inventory list for

a basic list of what is provided (this list should be supplied to you upon your arrival).a basic list of what is provided (this list should be supplied to you upon your arrival).a basic list of what is provided (this list should be supplied to you upon your arrival).a basic list of what is provided (this list should be supplied to you upon your arrival).a basic list of what is provided (this list should be supplied to you upon your arrival).a basic list of what is provided (this list should be supplied to you upon your arrival).

Bedroom: 3/4 size bed, Desk & Desk Chair, book shelf, under bed and under desk storage 3/4 size bed, Desk & Desk Chair, book shelf, under bed and under desk storage

and Wardrobe.

Bathroom/Toilet: Toilet Roll Holder.

Kitchen: Oven & Hob, Kettle, Toaster, Microwave, 2 Fridges & Freezers, Mop & Bucket

and Hoover.

Doors and ceilings: Door-closers are fitted to all doors and are a requirement for fire

regulations. Please do not remove or tamper with them.

Fire sensors are fitted on the ceiling to each room and are a requirement for fire


Fridge Awareness- Defrost your fridge regularly.

- Buy frozen foods last on any shopping trip and refrigerate as soon as possible.

- Wrap raw or uncooked food before refrigerating it.

- Do not overload fridges. Trapped air can create warm spots where bacteria multiply.

- Don’t overload the freezer compartment, as this may cause the door to break off and

stop the fridge from working.


- Do not overload fridges. Trapped air can create warm spots where bacteria multiply.- Do not overload fridges. Trapped air can create warm spots where bacteria multiply.




- Defrost your fridge regularly.






- Defrost your fridge regularly.








FireFire extinguishers and fire blankets are available at various points throughout the site.

Only use these in case of an emergency. If you should discover a fire, then your first

priority is to sound the alarm, evacuate the building, go to the fire assembly point and dial

999 for the fire brigade. Do not attempt to tackle the fire.

Your fire assembly point is in the car park.

Fire AlarmsThe site has a fire alarm system, which makes a loud noise if it senses heat or smoke.

There will be a weekly test of the fire alarms at 11am every Wednesday. The alarm will sound

for a few seconds and then stop. On this occasion and only this occasion you do not need to

evacuate. If the alarm continues for longer than a few seconds on a testing day, please leave

the building and proceed to your assembly point as this may be a real fire.

IF YOU DISCOVER A FIRE- Evacuate the building and go to the fire evacuation assembly point.

- If you pass an alarm activation point as you leave the building then activate the alarm.

- Dial 999 and request the Fire Brigade to attend.

- Do not re-enter the building until a member of the site team or the fire brigade says it is

safe to do so.

Fire DrillsFire drills are held once a term. You are required to co-operate and evacuate the building.

Fire PreventionThere are fire extinguishers as well as heat and smoke detectors throughout the

accommodation. Read the fire evacuation plan on the back of the door to your bedroom

and ask the site team if you have any questions. You should also familiarise yourself with the

locations of all emergency exits, fire extinguishers, fire blankets and fire alarm break glasses.


accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom

and ask the site team if you have any questions. You should also familiarise yourself with the

accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom accommodation. Read the fire evacuation plan on the back of the door to your bedroom

- Evacuate the building and go to the fire evacuation assembly point.

If you pass an alarm activation point as you leave the building then activate the alarm.


Fire drills are held once a term. You are required to co-operate and evacuate the

If you pass an alarm activation point as you leave the building then activate the


Fire drills are held once a term. You are required to co-operate and evacuate the

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Action you can take to prevent fire

- Never use portable heaters, deep fat fryers, candles, incense, oil burners, or anything with

an exposed flame or heating element.

- Do not smoke in the building.

- Don’t overload electrical outlets, use cube adaptors or place electric cords under rugs.

- Take care to switch off the oven and hob plates after cooking.

Preventing false alarms

- Don’t leave food unattended when it’s warming or cooking.

- Provide adequate ventilation before you start cooking by switching the extractor fan on

and, if possible, opening the window.

- Keep the oven, hot plates and toaster clean and free of grease or crumbs.

- Don’t spray aerosols or liquids near the smoke detectors.

Interfering or tampering with fire prevention or fire safety equipment is a criminal offence

and we will consider referring such matters to the police. We will also take disciplinary

action and treat the matter as a serious breach of your tenancy agreement which may

lead to that agreement being terminated.

First AidWe do not provide first aid products to residents. We recommend you bring your own first

aid kit with you to halls.

HealthIt is extremely important for you to register with a local doctor, (GP), as soon as you arrive.

Do not wait until you are unwell as it may not be possible to be seen immediately if you are

not registered. The nearest doctor’s surgery is:

Dr E Begley, St. Giles Surgery, 40 St. Giles Rd, London SE5 7RN Telephone 020 7252 5936


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For minor ailments, always try a pharmacy before visiting the doctor. Describe your

symptoms to the qualified pharmacist and he/she will either sell you the necessary

medication or advise you to see a doctor. The nearest pharmacy is:

ABC Pharmacy, 13 Camberwell Church Street, SE5 8TR

All students are advised to have the Meningitis C vaccination. Ask the practice nurse at

your surgery. For more details on Meningitis, GP registration and other health matters,

please visit the health section of the Student Services website www.arts.ac.uk/student or

pick up a Healthful Pack from the Students Services office at your college. For further info

about NHS services visit the NHS web site at www.nhs.uk You can find information about

local dentist practices, etc. at this site.

Heating and Hot WaterYour accommodation is fitted with Pureworld Technologies Ltd thermostats. To activate

your heating system please press the boost button and adjust the thermostat.

If you should need further details on the heating please speak to a member of staff. Your

accommodation is fitted with a hot water boiler in the flat.

HospitalFor more serious illness or in an emergency you can attend the Accident and Emergency

at any hospital. This service is free of charge. The local hospital nearest to Bernard Myers

House is Kings College Hospital , Denmark Hill , London SE5 9RS . Tel: 020 3299 9000

InsuranceIncluded in your rental fee, your possessions are insured under a block insurance scheme.

You should receive full details of the scheme upon your arrival. Please ask a member of the

site team if you do not receive this information. Each resident should ensure that the

insurance scheme meets his or her own needs. If you need additional coverage then this

can be purchased through the scheme or another company of your choice.

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insurance scheme meets his or her own needs. If you need additional coverage then this

can be purchased through the scheme or another company of your choice.

Internet AccessAll bedrooms have a wired internet service. This service is included in the price of your

rental fee.

InventoryYou will be given an inventory to complete upon arrival. This document lists every item in

your studio. Carefully check the condition of all items in your studio and note any damage

on the inventory. If any items listed are missing note this also. Return your inventory to the

Site Office within 24 hours of arrival. This document will ensure that you are not incorrectly

charged for the damage/loss of any items following your departure from halls.

KeysResidents are provided with a bedroom key and a communal fob. The fob will enable you

to enter the building and your flat. If you have any keys lost or stolen please report to

reception immediately. There will be a charge for all lost keys and fobs.

LaundryThe laundry room is situated in Block A opposite reception and contains 2 washing

machines and 2 dryers. The cost for a wash is £2.60 for the standard cycle and £3.00 for

the super cycle and dry is £1.20.

Please keep the laundry clean and free from litter and report any damage or misuse to a

member of the site team. You must provide your own detergent.

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the super cycle and dry is £1.20.

Please keep the laundry clean and free from litter and report any damage or misuse to a

member of the site team. You must provide your own detergent.

Please keep the laundry clean and free from litter and report any damage or misuse to a Please keep the laundry clean and free from litter and report any damage or misuse to a

Maintenance DefectsPlease do not attempt to repair anything yourself. Anything that is damaged or not

working should be reported through the correct fault reporting system. You will be given

instruction on what the process is upon your arrival to the hall. If you do not know how to

report a fault then you can speak with a member of the site team who will be happy to help.

Moving OutYour tenancy is for a fixed period. You need to know when your move out date is. If you do

not know the date then please refer to your tenancy agreement where it will be stated. If

you are still unsure then you can speak with a member of the site team who will be happy

to assist. If you wish to extend your period of stay, please speak to a member of the site

team in advance of your departure.

When you move out you must do the following:

- Remove all of your personal belongings

- Empty all rubbish bins

- Clean and vacuum your carpet

- Remove any posters, wash down the walls and clear your notice board.

- Wipe down all surfaces

- Clean the kitchen and bathroom

- Finally, instruct the site team of your departure and return your keys to the main site

office (do not give your keys to anyone other than a member of the site team).

Moving Out before the end of your Contract?

You will remain liable for the rental fee until a replacement resident is found. If you are

thinking of moving out before the end date of your tenancy then you should speak with a

member of the site team and / or a University Accommodation Advisor.

office (do not give your keys to anyone other than a member of the site team).office (do not give your keys to anyone other than a member of the site team).office (do not give your keys to anyone other than a member of the site team).






member of the site team and / or a University Accommodation Advisor.member of the site team and / or a University Accommodation Advisor.member of the site team and / or a University Accommodation Advisor.member of the site team and / or a University Accommodation Advisor.



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Noise/NuisanceAll residents and our neighbours should be able to enjoy their accommodation without

harassment from others, or disturbance from noise or nuisance. Please try to be aware of

all the people around you and be extra considerate when playing audio, TV or radio,

especially when others may be trying to study or sleep.

Residents are also responsible for the behaviour of their guests.

PartiesWe want you to have fun whilst staying with us, but parties can quickly get out of control

and can result in you annoying or upsetting staff and/or your neighbours. If you want to

have a party you should first speak with a member of the site team about what you are

planning.

PetsNo pets are allowed.

PoliceIn emergency dial 999 or 112 for immediate assistance.

To report a crime, you can now also do so online at www.online.police.uk

PostPlease make sure all post to you is addressed as follows:Please make sure all post to you is addressed as follows:Please make sure all post to you is addressed as follows:

[Your name]

[Flat / bedroom number]

Bernard Myers House

4-6 Havil Street Camberwell

London SE5 7RU


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Parcels or letters that need to be signed for

Where possible these items will be received by a member of the site team and held for you

in the main site office. You will receive a parcel collection slip in your post box which lets

you know there is a parcel for you in the office.

Please note that signing for and holding mail is an additional service which can be

removed at any time. We cannot accept any liability for parcels held for residents. If you

do not want the site team to receive and/or sign for your post then please let them know.

RecyclingWe supply you with the means to recycle your waste. The following recycling options are

available:

- A single blue recycling bin is provided outside the front of each entrance (3 in total) and

is for mixed recycling.

We encourage you to recycle as much waste as you can so as to redirect this from landfill.

RefuseYou need to empty your bins when they are full. The main bins for black bag waste are

located at the entrance to block A, B/C & D/E. These main bins are emptied on Mondays

and Wednesdays. Please do not leave full bin bags stacked up in the kitchen in your

bedroom or on landings. Full bin bags left out are a food source for vermin.

Religion and Spiritual LifeTo find the local branch of your own faith community, please check the info provided by

the University chaplaincy at www.arts.ac.uk/student and select Chaplains from the menu.

You can also contact the Chaplain by phone on 020 7242 7533 or by email to chaplain-

[email protected]

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xxxthe University chaplaincy at www.arts.ac.uk/student and select Chaplains from the menu.

xthe University chaplaincy at www.arts.ac.uk/student and select Chaplains from the menu.

RentThe rent is taken via DDM (Direct Debit Mandate) or CCRA (Credit Card Recurring

Authority). These details MUST be provided prior to completion on your tenancy.

A fee of £30.00 may be added to your account if payment is late.

Restaurants, Pubs and Places of InterestIn and around the local area you will find lots of options choices for where to socialise with

your fellow residents, these include:

- The flying Dutchman www.flyingdutchmanlondon.com

- The Grand Union www.grandunionbars.com

- Recreation www.recreationground.co.uk

These venues can provide live performances, art exhibitions, open mike nights etc.

Room Allocation and TransfersIf you have any special requirements regarding your room allocation, please inform your

site team prior to arrival. No guarantee can be given that all requests will be met, however,

requests on medical grounds will be given priority.

Opportunities to move to another vacant room or hall are normally rare as the halls are

often full. If this is something you are considering please speak with your site team to see

what is available and/or possible. There is normally an administration charge associated

with any room move or change of Hall. This is to cover additional cleaning and administra-

tion costs.


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Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.



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The rent is taken via DDM (Direct Debit Mandate) or CCRA (Credit Card RecurringThe rent is taken via DDM (Direct Debit Mandate) or CCRA (Credit Card RecurringThe rent is taken via DDM (Direct Debit Mandate) or CCRA (Credit Card Recurring



The rent is taken via DDM (Direct Debit Mandate) or CCRA (Credit Card Recurring

Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.Authority). These details MUST be provided prior to completion on your tenancy.

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Safety and SecurityWe place a high priority on the safety of our residents and we have systems in place to

make the accommodation as secure as we can without infringing on your own freedom of

movement. However, it is essential we have your co-operation to maintain these standards.

Some things to consider are:

- If you lose your keys you must let us know as soon as possible.

- Do not let strangers into the building - if they are residents they will have their own

means of access.

- Do not leave your door or windows open when you are not in your room. These are all

the same precautions you take at home, but in a close knit residential community take on

a special significance.

London is a cosmopolitan city and there are many things to do, see and enjoy. However, it

always makes sense when you are out and about to take measures to ensure your own

personal safety.

When going out follow the plan

Prepare:

- Think ‘How do I get there?’ and ‘How do I get back?’ before you go.

- Tell someone where you are going, who with and when you’ll be back.

- Think about any possible danger points.

- Look confident:

- Wear comfortable clothes and shoes that let you move easily.

- Remember your body language - stand tall and look like you know where you’re going.

- Carry a personal attack alarm (and know how to use it), emergency phone numbers

(including the number to cancel your credit cards), some change, a phone card and your

keys in a safe pocket.


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Avoid risks and be aware of what’s happening:

- Keep looking at and listening to what’s happening around you.

- Keep away from odd or out-of-the-way places whenever you can.

- Try not to change plans at the last minute - or, if you do, tell someone.

- Keep your hands free - not shoved in your pockets or cluttered up with shopping.

- Avoid showing valuable items in public places. Try not and use your mobile phone in the

street.

- Keep your door key and some money on your person at all times. Wear your bag across

your body.

- If you are actually threatened - throw your bag as far away as possible and run!

They are more interested in your bag than in you.

Never take your safety for granted and Never say to yourself:

- ‘It only happens to other people’.

- ‘It’s only a short journey’.

- ‘They look honest’.

The above points are a guide only. Trust your instincts - if you feel something is wrong,

it makes sense to take action to avoid danger.

The police can be contacted by dialling 999 or 112.

Safety on TransportLate night transport can be a problem, so think about how you will get back before you

leave home for a night out. The Tube does not run all night so make sure you know what

time the last train is. The buses do run all night. These are called Night Buses and their

frequencies vary. If you are ever wary when using a Night bus you should always,

if possible,

- Sit downstairs near the driver

- Avoid traveling alone

- Check that you are not followed after you get off the bus.


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Safety and SecurityWe place a high priority on the safety of our residents and we have systems in place to

make the accommodation as secure as we can without infringing on your own freedom of

movement. However, it is essential we have your co-operation to maintain these standards.

Some things to consider are:

- If you lose your keys you must let us know as soon as possible.

- Do not let strangers into the building - if they are residents they will have their own

means of access.

- Do not leave your door or windows open when you are not in your room. These are all

the same precautions you take at home, but in a close knit residential community take on

a special significance.

London is a cosmopolitan city and there are many things to do, see and enjoy. However, it

always makes sense when you are out and about to take measures to ensure your own

personal safety.

When going out follow the plan

Prepare:

- Think ‘How do I get there?’ and ‘How do I get back?’ before you go.

- Tell someone where you are going, who with and when you’ll be back.

- Think about any possible danger points.

- Look confident:

- Wear comfortable clothes and shoes that let you move easily.

- Remember your body language - stand tall and look like you know where you’re going.

- Carry a personal attack alarm (and know how to use it), emergency phone numbers

(including the number to cancel your credit cards), some change, a phone card and your

keys in a safe pocket.

Service Level AgreementsWhilst living at The Bernary Myers House you can expect a certain level of service from us.

Any repair works that are required meet with the following performance standards issued

by The ANUK - National Code of Standards.

Priority One

Emergency Repairs are completed within 24 hours of a report of a defect. These would be

any repairs required to avoid a danger to health, a risk to the safety of residents or serious

damage to buildings or residents belongings.

Priority Two

Urgent Repairs are completed within five working days of report of the defect. These

would be any repairs which materially affect the comfort or convenience of the residents.

Priority Three

Non-Urgent Repairs are completed within 28 days of a report of a defect. These would be

any repairs not falling within the above categories; Non-completion of reported repairs

within the target timescales is recorded and appropriate action is taken.

Maintenance and servicing programmes, such as gas appliance servicing, window and

guttering cleaning, exterior and interior painting, are carried out in a planned and cyclical

manner and with due regard to the convenience of tenants. At least 24 hours notice of

these works to be given. Where a dispute arises between the manager and tenant/s as to

when a repair has been reported then the date on which the repair was reported to the

manager in writing will be the accepted date.

Contractors are managed to ensure that all redundant materials and debris are removed

from site on completion of works within a reasonable time and that their personnel behave

in a professional and courteous manner at all times.

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Shops and BanksThe nearest supermarket is Tesco Express, 191-199 Southampton Way, SE5 7EJ

The nearest banks are:

- HSBC, 23 Denmark Hill

- Natwest, 70 Denmark Hill

- Barclays, 1-3 Denmark Hill

- Santander, 34 Denmark Hill

- Lloyds, 25 Camberwell Green

Smoking PolicySmoking is not permitted anywhere in the accommodation.

Sports and Leisure FacilitiesThe nearest leisure centre is Camberwell Leisure Centre, Artichoke Place, off Camberwell

Church Street, London, SE5 8TS

Storage FacilitiesThere is no additional storage available. If you require extra storage please speak with a

member of the site team for information on local storage facilities.


- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill










- Lloyds, 25 Camberwell Green




- Lloyds, 25 Camberwell Green- Lloyds, 25 Camberwell Green

- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill- Natwest, 70 Denmark Hill

Student CentreThe Student Centre offers a huge range of information that can be useful during your time

at University. The Student Centre can be found at

272 High Holborn, WC1V7EY on the first floor.

The office number is 020 7514 6230 or you can also look on their web site at

www.arts.ac.uk/student. Some of the services and information they can offer includes

- Funding

- Disability

- Child Care

- Counselling

- Immigration

- Health issues

- Career Development & Employment

Student UnionThe University of the Arts London Student Union is an independent student orientated

organisation. The Union is there to represent your rights as a student as well as organising

many student societies and leisure activities. They have bars and representatives at each

college site but their main office is also based at 272 High Holborn, WC1V7EY First floor.

Television LicenseStudents who are living in halls of residence and who use a TV in their rooms must have

their own TV licence. TV licenses can be purchased at most post offices. Students in halls

of residence should be aware that frequent inspections are made on our premises for

abuse of TV licensing law by the authorities.

For further info visit www.tvlicensing.co.uk

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Terms & Condition of residenceThe information contained herein is a guide to living in Bernard Myers House. For a full

detailed list of your actual contractual obligations please refer to your tenancy agreement.

It is important you understand what these are as any breach of these obligations could

result in disciplinary action being taken against you.

TransportBernard Myers House is in Travel Zone 2. The nearest tube station is Elephant & Castle

which is on the Bakerloo and Northern Lines. The nearest train station is Denmark Hill

Railway Station. The following buses run past the hall 343, 171, 12, 436, 36 and 345

For more detailed journey planning go to www.tfl.gov.uk

Useful Telephone NumbersDirectory Enquiries: 118 118

Emergency Services (police, fire and ambulance): 999 or 112.

Airports

Heathrow: 0870 0000 123

Gatwick: 0870 0002 468

Stansted: 0870 0000 303

Luton: 01582 405 100

London Travel Information: 020 7222 1234.

Train Information: 08457 484950

Eurostar Train Information: 08705 186 186

National Express Coaches: 08705 808080 Victoria Coach Station: 020 7730 3466

Samaritans: 0845 790 9090

National Drugs Help Line: 0800 77 66 00


VerminPlease do not throw food out of windows or leave bags of rubbish lying around. Food and

rubbish left lying around often attracts mice, rats, squirrels, birds, flies, etc. If you do

experience or see any vermin in the accommodation then please report this to site team

immediately. UAL has a contract in place with a professional pest control company.

Upon notification of a sighting we will respond immediately and call in the contractors. We

aim to get our contractors on site within 48hrs of the first report (if not sooner). We will

then follow the recommendations given to us by the pest control contractors and

rectification times may vary according to the nature of the problem. You will be kept up to

date with progress and we expect that you will follow all instructions given to you to help

us eliminate the problem.

Visitors and Overnight GuestsIf your guest(s) is not planning on staying overnight then they are required to leave the

hall no later than midnight.

Overnight guests may stay for a maximum of 3 nights within any 14-day period in your

study bedroom. Any overnight guest should be signed in at the main site office.

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Overnight guests may stay for a maximum of 3 nights within any 14

study bedroom. Any overnight guest should be signed in at the main site office.

Overnight guests may stay for a maximum of 3 nights within any 14

What should I bring with Me?You can buy most of the things you will need once you arrive. However, if you want to

come prepared here is a list of things you may want to consider purchasing:

- Pillow, Duvet, bed linen and towels,

- Cooking utensils including pots and pans.

- Crockery, cutlery and glasses

- Dustbin bags and toilet paper

- Washing up liquid, tea towels, pan scourers etc.

- TV / Radio / CD player

Please do not bring any additional furniture as it may not comply with current fire

regulations.

WindowsRestrictors are fitted to all windows and must not be tampered with or removed. If you are

unsure of how to open and close the window then speak with a member of the site team

who will be happy to assist. If any part of the window restrictor is found to have been

tampered with or removed the resident(s) responsible will be charged for the repair or

replacement of the broken items.

Your Social ProgrammeYour Social Programme is what you want it to be and all about you getting to know your

new friends and flatmates in safe and fun environment.

At Bernard Myers House you will get to know your very own Social Reps who also live at

site and who will be responsible for helping you settle in to your new home during those

first difficult few weeks and also for arranging a calendar of social events and activities that

you may want to get involved with.


Thanks for taking time to read this information and we hope it has provided the answers

to your questions about living at Bernard Myers House. For further information refer to

University’s website www.arts.ac.uk/housing and please do not forget to read your

tenancy and tenancy regulations.

All information is correct to the best of our knowledge at the time of printing.

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bernard myers guide

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