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PADIBERAS NASIONAL BERHAD BERNAS Digital Transformation Journey Digitalizing Value Chain

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  1. 1. PADIBERAS NASIONAL BERHAD BERNAS Digital Transformation Journey Digitalizing Value Chain
  2. 2. PADIBERAS NASIONAL BERHAD Contents 01 The Introduction 02 The Journey 03 The Roadmap 04 How Big Data helps?
  3. 3. PADIBERAS NASIONAL BERHAD The Introduction 01
  4. 4. PADIBERAS NASIONAL BERHAD About BERNAS Padiberas Nasional Berhad started as Lembaga Padi dan Beras Negara, established in 1974 to manage the upstream and downstream business of rice industry in Malaysia It was corporatized in 1994 as Padiberas Nasional Berhad and later privatized in 1997, it has gone through quite number of changes throughout its lifecycle but still maintain some key strategic responsibilities and national obligation Caretaker of National Rice Stockpile Managing the upstream activity of local paddy industry Buyer of the last resort Ensuring no shortage of rice supply nationally 2 June 2016 4
  5. 5. PADIBERAS NASIONAL BERHAD Key Takeaways The biggest culprit in transformation is CULTURE, which is embedded in all aspect of Enterprise including People, Process, Technology, Collaboration & Information A lot of changes that require transformation are outside of IT but intercept and interact with technology Traditional IT per se is still important aspect until the Enterprise is fully transformed but must be compliment with strategic approach by addressing all the breadth and depth of the Enterprise Never discount the important of disruptive trends and technologies (Internet of Things, Autonomous Robots, 3D Printing, XaaS, Smart Machines, Digital Transformation) Sense of ownership from all stakeholders with full responsibility and accountability will drive the success of each initiative implementation 2 June 2016 5
  6. 6. PADIBERAS NASIONAL BERHAD The Journey 02
  7. 7. PADIBERAS NASIONAL BERHAD How it started BERNAS went through privatization exercise in mid 2014 and immediately after that, fresh face of senior management were brought in. The tasks were to transform back-office (enterprise) services, increase the turn around on local paddy and rice sales and imported rice sales; improve value chain efficiency in general. The management decided to run an ambitious transformation strategy including revamping on the back-office services and re-establishing the IT services and functions. Thus the journey started with bringing on board a person to lead the transformation. 2 June 2016 7
  8. 8. PADIBERAS NASIONAL BERHAD The Challenges 2 June 2016 8 Legacy System Legacy Process Outdated Policies Incomplete SOPs No Straight- Through Processing IT Literacy Workforce Competencies Limited Resources Lack of Ownership from Process Owners Lack of involvement from Stakeholders Information Lifecycle Not Properly Addressed
  9. 9. PADIBERAS NASIONAL BERHAD Understanding the Capability & Maturity Level 2 June 2016 9 CAPABILITY AND MATURITY ASSESSMENT AREAS PEOPLE Knowledge Management Talent Management Performance Management Succession Planning Reward Management Process Competencies PROCESS Business Requirements Change Management Process Integration Best Practices Business Intelligence Workforce Competencies TECHNOLOGY Business Requirements Change Management Process Integration Best Practices Process Improvement Capacity Management COLLABORATION Stakeholders Management Change Management Process Integration Best Practices Straight Through Processing INFORMATION Lifecycle Management Change Management Data Dictionary & Attributes Best Practices Ownership & Stewardship
  10. 10. PADIBERAS NASIONAL BERHAD The Digital Blueprint With clear vision and mission overarching the overall roadmap The blueprint is spread over 3 5 years period with three different phases of implementation The first phase focus on improving the foundation in this case the underlying infrastructure, IT functions, IT process models and enterprise applications; and mapping of all value chains throughout enterprise. The second phase focus on serving the business with by enabling STP on the overall value chain and the improvement on Business Intelligence, Data Analytics, Business Algorithm and Business Model; also addressing the digital gaps between different functions. The last phase involves maturing the organization which focus on embedding all necessary frameworks in place The overall roadmap is governed by clear project management approach and proper change management program 2 June 2016 10
  11. 11. PADIBERAS NASIONAL BERHAD The Blueprint Providing strategic IT vision, leadership, and Core Business & Enterprise solutions to BERNAS and enhancing the companys business growth. IMPROVING THE FOUNDATION 1. Re-establishment of BERNAS IT Department 2. Integrating Local Rice Information System 3. Integrating Supply Chain Management System 4. Improving Enterprise Solutions 5. IT OPEX Rationalization 6. Improving IT Infrastructure 7. Mapping of all Enterprise Value Chains SERVING THE BUSINESS 1. Improving IT Service Management Framework 2. Enhancing Local Rice Information System 3. Integrating Retail Management into Supply Chain Management System 4. Enhancing Business Intelligence System 5. Automating Infrastructure Functions 6. Addressing Digital Gaps between functions MATURING THE ORGANIZATION 1. Improving Enterprise Information Management Framework 2. Enhancing Enterprise Architecture 3. Enhancing IT Business Operations 4. IT Infrastructure Rationalization 5. Full Review of the Blueprint FULL STAKEHOLDERS ENGAGEMENT AND EXCELLENT SUPPORT FUNCTIONS SUFFICIENT FUNDINGS AND RESOURCES 2 June 2016
  12. 12. PADIBERAS NASIONAL BERHAD The roadmap 03
  13. 13. PADIBERAS NASIONAL BERHAD Improving the Foundation Re-establishment of IT Structure, enhancing IT Functions and improving IT Process Model Integrating Local Rice Information System Connecting Core Value Chain Systems Improving Enterprise Value Chain Solutions IT OpEx Rationalization Improving IT Infrastructure Mapping of all Enterprise Value Chains 2 June 2016 13
  14. 14. PADIBERAS NASIONAL BERHAD Establishment of IT Departments Head of Department Infrastructure & Operations Services Network & Connectivity Data Center & Systems Operations & Support IT Security Application Services Core Applications Enterprise Applications Big Data & Analytics Application Support Auxiliary Services PMO/ETO IT Governance Risk Management Non Functional Department Manager 2 June 2016
  15. 15. PADIBERAS NASIONAL BERHAD Mapping IT Functions & Process Model Benefits Management Information Management IT Governance Digital Strategy Service Management Opportunity Development Risk Management Program/Project Management Organization Management Maintenance & Change Management Infrastructure Operations Support 2 June 2016
  16. 16. PADIBERAS NASIONAL BERHAD Integrating Core Value Chains CORE APPLICATION LAYER WAREHOUSE & DISTRIBUTIONLOCAL RICE New Weighbridge Application System (A D E) Warehouse Management Application (A B F) SALES & MARKETING IMPORTATION & LOGISTICS Planning Management Application Rice Procurement Application (A B) Logistic Management Application (A C D) CRM Sales Automation Local Rice Management System (A F) WBS WBS CRM (Case Management | Account Management | Problem Management) INTEGRATION POINTS A Dynamics AX Integration B Logistic Management Application C Rice Procurement Application D Warehouse Management Application E Local Rice Information System F Weighbridge Application System DOA CIS Quality and Compliance Management System Customer Portal CORE APPLICATION LAYER WAREHOUSE & DISTRIBUTIONLOCAL RICE New Weighbridge Application System (A D E) Warehouse Management Application (A B F) SALES & MARKETING IMPORTATION & LOGISTICS Planning Management Application Rice Procurement Application (A B) Logistic Management Application (A C D) CRM Sales Automation Local Rice Management System (A F) WBS LC WBS WH CRM (Case Management | Account Management | Problem Management) INTEGRATION POINTS: A Dynamics AX Integration B Logistic Management Application C Rice Procurement Application D Warehouse Management Application E Local Rice Information System F Weighbridge Application System DOA CIS Quality and Compliance Management System Customer Portal SYSTEM LEGENDS: Proposed New System Current System (TBR) New System Implementation System in Discussion 2 June 2016
  17. 17. PADIBERAS NASIONAL BERHAD Network Connectivity Upgrades BERNAS IPVPN CLOUD BERNAS MILLS (30 Sites) BERNAS WAREHOUSES (11 Sites) BERNAS REGIONAL OFFICES (4 Sites) EBN (1 Site) PUBLIC INTERNET CLOUD 2 Mbps 1 10 Mbps 1 Mbps 1 2 Mbps BERNAS HLA BERNAS GLENMARIE BERNAS DATA CENTRE (DRB HICOM) BERNAS DISASTER RECOVERY CENTRE (CYBERJAYA) 18 Mbps 10 Mbps 10 Mbps 10 Mbps 10 Mbps 4 Mbps 10 Mbps 2 Mbps LEGENDS Wireless P2P Wired Fibre Direct Internet BERNAS IPVPN CLOUD BEFORE AFTER BERNAS MILLS 1. KBB Simpang Empat 2. KBB Kuala Perlis 3. KBB Utan Aji 4. KBB Telok Kechai 5. KBB Bukit Besar 6. KBB Bukit Raya 7. KBB Kangkong 8. KBB Sungai Limau 9. KBB Guar Chempedak 10. KBB Sungai Baru 11. KBB Pering 12. KBB Jerlun 13. KBB Kerpan 14. KBB Kodiang 15. KBB Megat Dewa 16. KBB Langgar 17. KBB Paya Keladi 18. KBB Simpang Lima 19. KBB Sungai Manik 20. KBB Changkat Lada 21. KBB Sungai Ranggam 22. KBB Seri Tiram Jaya 23. KBB Sekinchan 24. KBB Sungai Besar 25. KBB Tumpat 26. KBB Pasir Puteh 27. KBB Bukit Kenak 28. KBB Rompin BERNAS WAREHOUSES 1. Gudang BERNAS BSS 2. Gudang BERNAS Gebeng 3. Gudang BERNAS Pasir Gudang 4. Gudang BERNAS Pending 5. Gudang BERNAS Sibu 6. Gudang BERNAS Bintulu 7. Gudang BERNAS Telipok 8. Gudang BERNAS Kudat 9. Gudang BERNAS Sandakan 10. Gudang BERNAS Lahad Datu 11. Gudang BERNAS Tawau BERNAS RELAY SITES 1. KBB Peringat 2. Gudang BERNAS Prai 3. Gudang BERNAS JASA EBN PEJABAT GLENMARIE (BERNAS DC) PUBLIC INTERNET CLOUD 2 Mbps 2 Mbps 4 Mbps 2 Mbps PEJABAT BERNAS JITRA 30 Mbps PEJABAT BERNAS PENGKALAN CHEPA 1. PEJABAT BERNAS SATOK 2. PEJABAT BERNAS SAN HIN 2 Mbps 10 Mbps 100 Mbps 100 Mbps 2 June 2016
  18. 18. PADIBERAS NASIONAL BERHAD Improving IT Infrastructure Application Rationalization Platform as a Service Hybrid Cloud IaaS Unified Communication Hybrid Connectivity Converged Security 2 June 2016 18
  19. 19. PADIBERAS NASIONAL BERHAD IT Infrastructure Framework FINANCIAL MANAGEMENT PEOPLE & RESOURCES SERVICE PLANNING &ARCHITECTURE INFRASTRUCTURE &OPERATIONS SECURITY & RISK PROJECTS IT Infra Strategy SG01 Policies SG02 Innovation SG03 Knowledge Management PR01 Infra Organizational Design PR02 Cost & Budget Management FM01 Vendor Management FM02 Asset Management IO01 Availability & Capacity Management IO02 Operations Management IO03 Incident & Problem Management IO04 Configuration Management IO05 Service Desk IO06 Document & Report Management IO07 Change & Release Management IO08 Business Continuity Management SR01 Business Process Control & Internal Audit SR02 Disaster Recovery Plan Management SR03 Risk Management SR04 IT Security SR05 Infra Architecture SPA01 Service Management SPA02 Project Management P01 Organizational Change Management P02 Requirements Gathering P03 2 June 2016
  20. 20. PADIBERAS NASIONAL BERHAD Infrastructure Landscape SYSTEM & STORAGE NETWORK & SECURITY BACKUP & RESTORE o SERVER ADMINISTRATION & MANAGEMENT o SERVER PROVISIONING o PATCHES ADMINISTRATION & MANAGEMENT o STORAGE ADMINISTRATION & MANAGEMENT o EMAIL ADMINISTRATION & MANAGEMENT o AD ADMINISTRATION & MANAGEMENT o NETWORK MANAGEMENT o SECURITY MANAGEMENT o INTERNET MANAGEMENT o ACCESS MANAGEMENT o BACKUP AND RESTORE ADMINISTRATION & MANAGEMENT o ENTERPRISE BUSINESS CONTINUITY MANAGEMENT o DISASTER RECOVERY PLAN o DATA REPLICATION o EXCHANGE o SCCM o VMWARE o SKYPE FOR BUSINESS o SCOM o SAN/NAS STORAGE ( QUANTUM | DELL ) o OPERATING SYSTEM o ACTIVE DIRECTORY ( GPO | DC MANAGEMENT ) o SHAREPOINT o CITRIX o DNS o WEB SERVER o MANAGED FIREWALL SERVICES ( T1 | T2 ) o MANAGED IPS ( FIREPOWER ) o ANTI SPAM ( MAIL GATEWAY ) o WEB FILTERING ( WEB GATEWAY ) o ANTIVIRUS o POLICIES o RISK & THREAT o IDENTITY MANAGEMENT o USER ACCESS MATRICS o SERVER LOAD BALANCE o REVERSE PROXY o BANDWIDTH MANAGEMENT o VIRTUAL & PHYSICAL BACKUP & RESTORE o DATABASE BACKUP & RESTORE o ENDPOINT BACKUP & RESTORE o SERVER BACKUP & RESTORE o POLICIES o BACKUP & RESTORE DRILL ACTIVITY MONITORING & OPERATION o LOG MANAGEMENT o DATA CENTER MANAGEMENT o END-USER MANAGEMENT o CONFIGURATION MANAGEMENT o NETWORK UTILIZATION o THREAT, VULNERABILITIES, VIRUS MONITORING o DOCUMENTATION o REPORTING o ALERT & NOTIFICATION MANAGEMENT ( HARDWARE & SOFTWARE ) o IT ASSET MANAGEMENT o REMOTE DESKTOP MANAGEMENT o MANAGED AD, EXCHANGE, ANTIVIRUS SERVICES o MONITORING BACKUP ACTIVITY o ANTIVIRUS DEPLOYMENT AND MONITORING o SKYPE FOR BUSINESS DEPLOLMENT o MONITORING, ADMINISTERING AND DIAGNOSTIC OF NETWORK AND SECURITY COMPONENT o WARRANTY INFORMATION & LICENSING o DATA CENTER MANAGEMENT 2 June 2016
  21. 21. PADIBERAS NASIONAL BERHAD Mappings enterprise value chains Value Chain Area of Improvement Deliverables Information Technology Service Management Change Management Process Integration Process Improvement Lifecycle Management Automated Service Management System through Online Helpdesk SLA Integration Policies & Procedures Information Technology Program / Project Management Change Management Process Integration Lifecycle Management Knowledge Management Complete Project Management Portfolio based on Project Management Institute Policies & Procedures Information Technology Infrastructure Operations Change Management Process Integration Process Improvement Capacity Management Revision on Infrastructure operation model Integration with Service Management Policies & Procedures Information Technology Organizational Management Change Management Process Improvement Knowledge Management Talent Management Performance Management Restructuring of Organizational Structure Redefinition of Process Models & Functions Policies & Procedures 212 June 2016
  22. 22. PADIBERAS NASIONAL BERHAD Mappings enterprise value chains Value Chain Area of Improvement Deliverables Services & Indirect Materials Department Shipping Department Process Integration Process Improvement Lifecycle Management Vendor Management Automation of Lifecycle Management into integrated system Enhancement of Vendor Management through automated functions Savings of RM1.2 millions through process automation Income generation of RM230,000 yearly Operations Divisions Logistic Functions Process Integration Process Improvement Workforce Competencies Automation of Lifecycle Management into single integrated system Integration with other back-end system to provide seamless data flow Savings of RM16 million from initiatives implementation Finance Department Local Rice Department Process Integration Process Improvement Capacity Management Workforce Competencies Automation of 3 different systems integration Providing seamless data flow and extraction to reduce account closing and reporting wait time Savings of RM12 million from initiatives implementation 222 June 2016
  23. 23. PADIBERAS NASIONAL BERHAD Improving the foundation >> IT OPEX RATIONALIZATION Budget Description Year 2014 (RM) Year 2015 (RM) Year 2016 (RM) IT Structure & Function 250,000 (R) 1,250,000 (R) 1,425,000 (P) IT Outsourcing Support 5,830,560 (R) 1,943,520 (R) Nil Communication Services (sWANet, P2P, DIA) 4,068,130 (R) 3,723,000 (R) 3,342,880 (P) PC Leasing 3,091,200 (R) 1,698,000 (R) 478,000 (R) Output Devices Leasing 468,000 (R) 398,000 (R) 300,000 (P) Hardware Maintenance 1,589,000 (R) 462,320 (P) 500,000 (P) DC/DR Services 3,624,000 (R) 968,000 (R) 100,000 (P) Application Maintenance 3,224,000 (R) 1,650,000 (R) 1,500,000 (P) TOTAL 22,144,890 12,092,840 7,645,880 232 June 2016
  24. 24. PADIBERAS NASIONAL BERHAD Serving the Business Improving IT Service Management Framework Enhancing Local Rice Information System Integrating Retail Management and xRM into Supply Chain Information System Enhancing Business Intelligence and Data Analytics 2 June 2016 24
  25. 25. PADIBERAS NASIONAL BERHAD New Application Landscape 25 ANALYTICS AND BUSINESS INTELLIGENCE LAYER Strategic Analytics Financial Analytics Predictions & Prescriptions ENTERPRISE APPLICATION LAYER Financial Management System HR Management System Asset Management & Maintenance Management Procurement Management Time Management System Helpdesk System Enterprise Content Management System (Document Management & Workflow Automation System) DATA REPOSITORY LAYER Application Databases Enterprise Data Warehouse Unstructured Datafiles EXTERNAL FEEDS Social Listening Agriculture Flagship Application System Port Information Wholesaler Information Operational Analytics CORE APPLICATION LAYER WAREHOUSE & DISTRIBUTIONLOCAL RICE New Weighbridge Application System Warehouse Management Application SALES & MARKETING IMPORTATION & LOGISTICS Planning Management Application Rice Procurement Application Logistic Management Application CRM Sales Automation Local Rice Management System WBS LC WBS WH CRM (Case Management | Account Management | Problem Management) DOA CIS Quality and Compliance Management System Customer Portal SYSTEM LEGENDS: Proposed New System New System Implementation System in Discussion Current System (Maintained) Current System (TBR) 2 June 2016
  26. 26. PADIBERAS NASIONAL BERHAD Improving Financial Subsystem FINANCIAL SUBSYSTEMS Treasury Management Modular System MICROSOFT DYNAMICS AXAPTA Financial Management (AP AR - GL) Inventory Management AR Automation Bad Debt Management & Reverse Charge Financial Reporting Trade & Logistics Sales Confirmation Budget Module Project Accounting INTEGRATION POINTS SYSTEM LEGENDS: Proposed New System New System Implementation Proposed Supporting Subsystem Current System (Maintained) EXTERNAL FEEDS LAYER CORE APPLICATION LAYER ENTERPRISE APPLICATION LAYER 2 June 2016
  27. 27. PADIBERAS NASIONAL BERHAD Introducing Enterprise Data Warehouse Core Application Repositories Enterprise Application Repositories ENTERPRISE DATA WAREHOUSE ApplicationIntegration Layer Staging Database Clean Master Data Master Data Management Analytics & Business Intelligence Layer Strategic Analytics Operational Analytics Financial Analytics Predictions & Prescriptions DataDictionary Definition External Feeds Repositories 2 June 2016
  28. 28. PADIBERAS NASIONAL BERHAD Maturing the Organization Improving Information Management Framework Implementing Digital Transformation Enhancing Enterprise Architecture Enhancing IT Business Operations Enhancing IT Risk Management and IT Governance Rationalizing IT Infrastructure 2 June 2016
  29. 29. PADIBERAS NASIONAL BERHAD How Big Data Helps?
  30. 30. PADIBERAS NASIONAL BERHAD The Evolution of Digital Transformation Historical Real-Time Prediction Prescription Machine Learning Data collected & Analysed for Statistical Purposes Data Collected & Transformed into Data warehouse, providing Real-Time Information updates & trending Integration with External Data Sources & Business Direction Inputs Current Evolution Stage 2 June 2016
  31. 31. PADIBERAS NASIONAL BERHAD What have we achieved? Overview and Insight on Capacity Planning Tarnish & Spillage Information throughout Value Chain Better management on Local Rice planting and Harvesting season Reduction on Port Detention and Demurrage charges Detail trends on rice distribution nationwide Reduction on Account Closing turn-around-time 2 June 2016
  32. 32. Thank You! Fadhli Abdul Malek (PMP, ITIL, TOGAF, CITA-A) [email protected] +60129763732