best 2011 benchmarking in european service of public transport emta & best – towards a more...
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BEST 2011BEST 2011
Benchmarking in European Service of public Transport
EMTA & BEST – towards a more complete and interactive benchmarking database
Birmingham, 10th of November 2011
Antti Vuorela, BEST Vice ChairmanKjetil Vrenne, BEST Project Manager
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BEST 2011
Content1. What is BEST?2. Areas of co-operation?3. Possible next steps?
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BEST 2011
The spirit of BEST
”To be humble enough to admit that there is always something you can learn
from others, and ambitious enough to believe that even the BEST can be improved”
BEST is about learning from each other
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BEST 2011
BEST working process
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BEST 2011
BEST Survey
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LoyaltyLoyalty
Value for moneyValue for money
Social imageSocial image
SatisfactionSatisfaction
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal
security/safety6. Comfort
1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal
security/safety6. Comfort
RidershipRidership
BEST 2011
BEST working process
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BEST 2011
Value for money
TOTAL BASE: Replied grade
2011 2010 2009 2008 2007
55 52 51 47 49
44 39 36 26 46
37 37 38 38 34
34 36 40 33 31
24 28 28 27 35
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BEST 2011
BEST working process
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BEST 2011
BEST working process
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BEST 2011
BEST working process
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BEST 2011
Why cooperate?
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BEST 2011
Nordic cities to enter key figures in the BEST database
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1. Statistical background information2. Public Transport (system and capacity)3. Public Transport Demand4. Financial key figures5. Quality6. Ratios 1 (supply & demand ratios)7. Ratios 2 (financial)
BEST 2011
AREAS OF CO-OPERATION
Integrated EMTA Barometer & BEST web reporting solution
1. Online data entry application for key figures
2. Online reporting
-> Results available immediately to all members
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BEST 2011
AREAS OF CO-OPERATION
Participate in BEST Survey / workshops
• Costs currently approx. 25.000 euros per year (but more cost efficient alt. is to be evaluated)
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BEST 2011
The interest of EMTA & BEST
• Online data entry application for collecting key figures
• Modern interactive presentation of EMTA Barometer data
• Enlarge the Barometer scope to “soft” data
• Sharing of costs with BEST
• Access to hard facts for more cities – more complete benchmarking
• Potential new members • Improved possibilities for
networking, learn more from each other eg at BEST work shops
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BEST 2011
Possible next steps
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Step Activity
1 Nordic key figures in BEST web report (database)
2
Joint EMTA / BEST working group:•Select key figures•Online data entry application•Interactive EMTA Barometer & BEST report
3 Decision & implementation
BEST 2011
BEST Survey milestones 2012
Dec ‘11: Invitation to participate in BESTJan ‘12: Deadline for joiningMar ‘12: Fieldwork BEST Survey 2012Apr ‘12: Reports & analysisApr/May ‘12: Road showsMay ‘12: BEST Annual SeminarOct / Nov ‘12: Work shops
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BEST 2011BEST 2011
BEST web page: http://best2005.net
EMTA General Meeting Birmingham 2011
Welcome to the BEST Seminar in Barcelona, May 24 – 25, 2012
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