Best Activities for ChangeShay Cleary

University of St. Thomas

May 18th, 2005

MBC

Imagine…

You are a Court Administrator, Manager, or Supervisor

We must change.

• The Minnesota courts are implementing a new court case management system called MNCIS.

• A court case management system is used to process court cases, maintain court calendars, and process financial transactions.

• MNCIS is being implemented county by county.

Change is difficult.

• Statistically, 50 to 75 percent of change initiatives fail.

• Technology and public sector changes are at greater risk of failure.

Proactive Tactics

• An implementation plan• Change management activities

– Staff kickoff event– Vision statement– Meetings– Emails from management– Focus groups– Brochures– Newsletters– Office decorations– Staff celebrations

Research Question

• Can we identify our most effective change management activities?

Methodology

• Web based survey emailed to 191 court staff, including court management.

• Survey consisted of 13 questions.

Response

• 81 of the 191 surveyed responded for a 42% response rate.

• Of the 81 respondents, 22 were court management.

Activity Usage

• Almost all the counties surveyed used all of the activities.

• Staff kickoff, emails from management and meetings were used 90% of the time.

• Office decorating, brochures, and focus groups were used less than 65% of the time.

Please rate the change management activities individually as to how they prepared you for your MNCIS implementation.

• 75% rated the staff kickoff and emails from management as excellent or good.

• 70% rated meetings for MNCIS as excellent or good.

• 45% rated newsletters and office decorating as excellent or good.

The activities surrounding the MNCIS implementation made me feel informed about the changes.

• 78% agreed/strongly agreed• 7% did not know• 15% disagreed/strongly disagreed

The activities surrounding the MNCIS implementation made me feel prepared for the changes.

• 67% agreed/strongly agreed• 12% did not know• 21% disagreed

The activities surrounding the MNCIS implementation provided me with adequate opportunity to ask questions.

• 83% agreed/strongly agreed• 7% did not know• 10% disagreed

The activities surrounding our MNCIS implementation provided me with adequate opportunity to voice concerns.

• 80% agreed/strongly agreed• 5% did not know• 15% disagreed/strongly disagreed

My county’s vision statement was useful in

preparing for MNCIS.

• 50% agreed/strongly agreed• 37% did not know• 14% disagreed/strongly disagreed

Major Findings

Vision Statement Increases Effectiveness

Vision Statement No Vision Statement

Feel Informed 77% 48%

Feel Prepared 89% 58%

Voice Concerns 91% 62%

Office Decorating Increases Sense of Preparation

Decorated Office Did not Decorate Office

Feel Prepared 79% 52%

Change Management Activities Empower Court Management

Management Non-Management

Feel Informed 96% 72%

Feel Prepared 78% 63%

Ask Questions 100% 76%

Voice Concerns 100% 73%

Can we identify our most effective change management activities?

Yes!

Most Popular Activities

1. Staff kickoff

2. Emails from management

3. Meetings

Most Effective Activities

• Vision statement for informing, preparing and voicing concerns

• Office decorating for feeling prepared

Recommendations

• Court management should use the most effective change management activities.

• Court management should realize they view activities differently than non-management.

• Studying change management activities should be continued.

Questions?