best of intranet global forum la 2015

Best of The Intranet Global Forum

Toby Ward, CEOAadam Zaidi, Director of Client Services

Agenda

• Successful Intranets– Unisys– Disney Consumer Products– Cisco– BT

• Employee Engagement, Social Media, and Story Telling– Baylor Scott & White Health

• Miscellaneous Innovation• Questions

Slides

www.Slideshare.net/Prescient

Hashtag

#intranet2

World Leading Intranet Experts

• 13 years of profitable history • Dozens of Fortune 500 Clients• World-Renowned Thought Leaders• 200+ intranet projects• Highly specialized

First to study & formally define “social intranet”

PrescientDigital.com

• Hundreds of articles• Dozens of white papers & reports• Dozens of case studies & videos• Access to multiple social media channels

Intranet Insight > PrescientDigital.com

Unisys

Technology Platform

Unified Communications

Collaborative Platform

Social Technology Engines

Knowledge Mgmt& Analytics

2010 > 2013

© 2015 Unisys Corporation All rights reserved.

Social technologies within eight key focus areas

Collaborative Platforms (Intranet, Extranet and .com)

Social Engine Customization

Search Architecture/Effectiveness

Mobility Platforms and Apps

External Market Channel Federation

Unified Communications - Real Time Presence and Connection

Conferencing and Collaboration Video and Audio Conferencing Real-time Application and

Document Sharing

External UC Federation

Strategy Vision and Road-mapping Leadership/Stakeholder Alignment ROI and Business Impact

Culture Change and Employee Engagement

Policy and Governance

Enterprise Social Networking Employee Profile and Directory Expertise Discovery Microblog (Activity Feeds)

Collaborative Workspaces Communities / Team Rooms

Enablement and Effectiveness

Presence & Communications

Knowledge Management

Connection & Collaboration

Innovation

Idea Crowdsourcing

Idea Channeling to Innovation

Innovation Workshops

Culture & EmployeeEmpowerment

Infrastructure & ApplicationModernization

Metrics and Measurement Adoption and Use Progress and ROI

Monitoring and Listening

Client and Employee Sentiment

Social Data Analytics

Human Resource Functions Recruiting and Onboarding

Employee Learning/Development Benefits and Self-managed Services

Marketing and Communications

Customer Service and Self-enabled Support

Business Integration

Critical Knowledge Transfer

Sustainable KnowledgeCapture, Repurpose and Reuse

Enterprise Content Management

Enterprise Wiki

Video Center & Enablement


Home page (with mobile)

My Site Elements and Enterprise Search are part of an action bar that is persistent across the company’s intranet.

Global Company News is featured in main display screen and allows for social commenting.

Audienced “Regional” and “Organization” news improves end user relevancy.

Leadership use of social tools is evident in rotating featured blogs at across bottom of the site.

Video pod casts showcase the latest news and activities

My Newsfeed roll-up will be added in next release providing tabs to toggle from “My Country/Office”, “My Organization” and “My Network” views of Newsfeed activities.

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“Real-time” Social Networking

The integration of “Lync”, “My Newsfeed” and “My Blog” posts provides a more transparent way for employees to share and learn

• Post Questions & AnswersEmployees can pose and answer questions within the newsfeed with greater transparency and reach. The use of hash tags directs questions to experts who can then respond with the right answer in a real time environment.

• Filtered Newsfeed ViewingThis allows employees to view global posts, or post made by colleagues whom they are following or by communities to which they are subscribed.

• Add/Follow ColleaguesEnables employees to quickly build a valuable network by following colleagues and the information they share in the newsfeed.

• Search & Join CommunitiesEmployees can search by topic to find communities of interest or view a list of recommended communities to join.

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My Newsfeed

My Blog

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Positioned communities as the hub of social collaboration

SolutionOffering

Communities

Industry

Role-Based

Business Unit & Organization

Country & Office

Organic Topic-based Communities

Authoritative

Know

ledge & E

xpertise

Essential

Know

ledge

Serendipitous

Learning

Organic Topic-basedLearning Communities

Authoritative Portfolio-based Communities of Excellence

Knowledge-basedCommunities of Excellence

Unisys Communities Model & Key Attributes

© 2014 Unisys Corporation. All rights reserved

Solution OfferingHelp employees to better understand and leverage Unisys Portfolio Solutions and Innovations

IndustryHelp employees to better understand market trendsand opportunities

Role-BasedHelp employees develop expertise and new skill sets in order to realize their full potential.

Business Unit / OrganizationEnable employees to better connect with Leadership stay informed of latest organization news and events

Country / OfficeBuild company culture and employee connectedness, especially among remote-based workers.

Organic Topic-basedEnable employees to learn more about topics ofinterest through interaction with like-minded colleagues

Com

pany

-Spo

nsor

ed

Empl

oyee

-ow

ned


“Communities Center” to promote awareness and education


Drove adoption and use by transforming culture

We recognized that our success would be dependent on Peopleand their willingness to adopt new behaviors

“The key to fueling the success of social knowledge sharing

is for employees to ‘be curious’ and ‘feel empowered’ to

openly and transparently share” – Ed Coleman, Former CEO Unisys


Empowered associates to engage based upon their role, interests, and needs


Cross-organization Stakeholder’s Council


The Knowledge & Collaboration Stakeholder’s Council has cross-organization representation ensuring that each business unit and internal service organization has a voice and ongoing stake in the success of the enterprise social business platform

• The Council identifies issues and requirements to help shape the evolution of the company’s knowledge sharing and collaboration initiative.

• The Council provides stewardship and governance to preserve the integrity, effectiveness and sustainability of the company’s knowledge and collaboration environment.

Key Stakeholders

Council

Business

UnitsInformati

onTechnolo

gy

HumanResour

ces

Legal & Risk

ManagementFina

nceGlobalOperati

ons

Marketing &

Comms

Engineering

Chief Technology Office

World-Wide

StrategicServices

Measurable results

of our targeted employee user group (apprx. 16,000) have company profiles and a valuable network of colleagues to facilitate collaboration

of the total Unisys Global Employee population enabled Profiles and leveraged social tools

of Senior Leadership have active Profiles and use and promote social collaboration tools within their organizations

91%

78%

100%

Within the scope of our initial adoption campaign we achieved excellent results (18 months post launch)


Disney Consumer Products

DCP Right Now

© 2015 Disney Consumer Products All rights reserved.

Main Site Objectives

• All News on Homepage• Social Style News Feed• Clear Organization

• Highly Social Intranet• Managing Work Processes• Mobile Centric Platform

Not In Focus

Navigation


News Feed


Profiles


Applications & Links


Baylor Scott & White

Why Stories?

© 2015 BaylorScott&White All rights reserved.

• They’re in our DNA

• You Remember Them

• Inspiration Drives Engagement

Why Stories?


Why it Matters


• 43% of disengaged employees consider other employment options

• 17% of highly engaged employees consider working elsewhere

• Operating margins were 3X higher when employees were ‘sustainably engaged’

Towers Watson - 2012 Global Workforce Survey


“Employees who derive meaning and significance from their work were more than three times as likely to stay with their organizations — the highest single impact of any variable in our survey. These employees also reported 1.7 times higher job satisfaction and they were 1.4 times more engaged at work.”

The Energy Project “Energy Audit” 2013

Results: Story-Driven Content


• 60% more views• 70% more comments

Finding Engaging Stories

• There’s a story behind every initiative or strategy• Use the individuals that are already living your message

Case Study

Cisco

Cisco’s Five Pillars of the Intranet

High-quality interaction from anywhere, real time and offline

Secure access to information and people from any device, anywhere

Expertise and information location, proactive interaction

Easy and intuitive access to transactional systems

Web, audio video content that is most relevant to the user. Context aware.

Video Mobile Social Apps Content

Search, Information Architecture & Social Discovery

Mobile – Anywhere, Anytime, Any Device

BYOD, CYOD: Any Trusted Industry standard Device

Global Service Provider Partnerships

Corporate and Personal Paid Plans, Strong terms of Use

Other16,429 33,940 12,169 2264,247

1.2% Growth

3.1% Growth

2.8% Growth

-7.3% Growth

-9.9% Growth

83,861 34,9747,406

1.7% Growth

0.1% Growth

3.8% Growth

67,663

Personally

Owned

Mobile

Devices

(BYOD)

126,241

Corporate

Provided

Laptops

(CYOD)

652

6.7% Growth

Business Apps & Store – Transact from the Intranet

Cisco currently has 57 internal apps delivered through a consolidated

internal eStore.

Best of breed Native Apps & Responsive Design

Cisco eStore as a catalog of all Apps & services

Robust App Lifecycle, selection of enterprise and Line of Business apps

Cisco Maps My Approvals CiscoTV

Video – Interactive, High Impact

Internal “YouTube-like” capabilities via Cisco Show and Share

The majority of employees attend major events via video

Cisco has over 80 internal live broadcasts per month!

Over 300 videos uploaded every month

12 broadcast quality studios around the world and over 1,000 TelePresence units

Video conferencing is pervasive throughout the organization

BT Today – the facts

• 2,000 comments per month (90 comments per working day)• From 1,500 individuals• 6,000 individuals have commented on the site (7% of

employees)• 30-40k unique visitors daily (40-45% of employees)• 275k page views per day (each person looking at about 8

pages).


Top comment …


Newswire

Newswire – the clever bit!

According to 3,500 employees

• 85% satisfied/very satisfied with internal communications (63% in 2011)

• 4% dissatisfaction (21% in 2011)• 50% employees think BT Today ‘essential’• 67% have taken part in on-line conversation (9% in 2011)• 87% use the intranet every day


Other Cherries

The Process: Implement

Confidential: See restrictions on cover.

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Key lessons

Define according to business needs

Tie the intranet’s success to your company

Engage your audiences

Plan, Plan, Plan

Governance

Content management

Collaboration

Change management

www.PrescientDigital.com

Questions?

[email protected]

www. IntranetBlog.com

@intranet2 @aadamzaidi416.926.8800

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Aadam Zaidi

best of intranet global forum la 2015

Technology

social intranet

social technologies

social commenting

realtime social networking

intranet projects

unisys corporation

companys intranet

intranet insight