best practice guide for customer service professionals - sample

8/14/2019 Best Practice Guide for Customer Service Professionals - Sample

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JdstXrmetiedGuibd

akr

Eustkcdr

Udrvied

Xrkadssikomfs

Utdpnmoid Dbwmrbs


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Rnd Jdst Xrmetied Guibd akr Eustkcdr

Udrvied Xrkadssikomfsis akr pdkpfd wnk

wkrl mt tnd eustkcdr iotdramed. It ekvdrs tndlokwfdbgd, uobdrstmobiog mob sliffs oddbdb

tk jdekcd m eustkcdr sdrvied prkadssikomf.

Rnd jkkl prkvibds m sticufmtiog jfdob ka

ioakrcmtiko, ibdms mob metivitids.

Rnis :ob Dbitikoka tnd Jdst Xrmetied Guibd

nms jddo upbmtdb tk cddt mff tnd lokwfdbgd

rdquirdcdots ka tnd T.Ls :881 Omtikomf

Keeupmtikomf Utmobmrbs akr Eustkcdr

Udrvied.

Bmvib Xmrskos, EDK ka tnd Iostitutd ka Eustkcdr

Udrvied0

I wnkfdndmrtdbfy rdekccdob tnd Jdst

Xrmetied Guibd akr Eustkcdr Udrvied

Xrkadssikomfs (:ob Dbitiko) tk moy krgmoismtiko

kr iobivibumf wmotiog tk wkrl tk tnd Omtikomf

Keeupmtikomf Utmobmrbs io Eustkcdr Udrvied.

Rnd Guibd bdfivdrs - io m usdr-aridobfy mob

metivity-jmsdb styfd - tnd uobdrpiooiog

lokwfdbgd oddbdb tk menidvd kod ka tnd TLhs

fdvdf : eustkcdr sdrvied qumfiemtikos,

omcdfy tnd U/OQ]s kr Rdenoiemf Edrtiemtds.Rnis rdskured is mo ibdmf cktivmtikomf tkkf akr

tnksd wkrliog birdetfy witn eustkcdrs. It emo

ndfp tk juifb, tnrkugn tnd lokwfdbgd mob

sliffs ka eustkcdr-ameiog pdkpfd, tkbmys

dssdotimf prdrdquisitd akr krgmoismtikomf

sueedss - m rdputmtiko akr bdfivdriog rst-efmss

eustkcdr sdrvied.

Ldy Admturds0

Efdmr bdoitikos ka eustkcdr sdrvied

tdrcs

Ekcpfdtd guibd akr dcpfkydds io

eustkcdr sdrvied

Iookvmtivd ibdms ko nkw tk bdfivdr

dxedffdoed io eustkcdr sdrvied

Ibdmf akr jktn efmssrkkc metivity mob

iobdpdobdot stuby

Xfdoty ka prmetiemf, wkrl rdfmtdb metivitids

mob sdfa mssdsscdots

Cmppdb tk tnd :881 Omtikomf

Keeupmtikomf Utmobmrbs akr EustkcdrUdrvied Fdvdf :

Uuitmjfd akr tnksd uobdrtmliog mo

Mpprdotiedsnip io Eustkcdr Udrvied

Mutnkr Utdpnmoid Dbwmrbsis Birdetkr ka

Eustkcdr =st Iotdromtikomf mob Uuj`det Cmttdr

Dxpdrt akr Eustkcdr Udrvied io tnd TL

Mfsk Mvmifmjfd0

Jdst Xrmetied Guibd akr Eustkcdr Udrvied

Cmomgdrs, Rrdvkr Mrbdo & Utdpnmoid Dbwmrbs(:889)

D-Jkkl vdrsikos ka Rnd Jdst Xrmetied Guibds

akr Eustkcdr Udrvied Xrkadssikomfs mob

Eustkcdr Udrvied Cmomgdrs

www.eustkcdr=st.ek.ul>722=27>89429

IUJO 97>-8-942>722-=-2


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Jdst Xrmetied Guibd

akr Eustkcdr Udrvied Xrkadssikomfs

Eustkcdr =stIotdromtikomf

Toitdb Liogbkc


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Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs


Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs D-Jkkl Dbitiko

Xujfisndb jy Eustkcdr =stIotdromtikomf Ftb :889

IUJO-=50 97>-8-942>722-1-9

Ekpyrignt :889 Eustkcdr =st Iotdromtikomf

Mff rignts rdsdrvdb. Ok pmrt ka tndsd cmtdrimfs cmy jd rdprkbuedb io moy akrc, kr jy moy

cdmos dfdetrkoie kr cdenmoiemf, ioefubiog pnktkekpyiog, rdekrbiog, kr moy ioakrcmtiko

stkrmgd kr rdtridvmf systdc witnkut prikr pdrcissiko arkc Eustkcdr =stIotdromtikomf.

Mff rignts ka Eustkcdr =stIotdromtikomf tk jd ibdotiaidb ms tnd mutnkrs ka tnis wkrl nmvd

jddo mssdrtdb io meekrbmoed witn Udetikos 77 mob 7> ka tnd Ekpyrignt, Bdsigos mob Xmtdots

Met =9>>.

Ekobitiko ka Umfd

Rnis D-Jkkl is skfb suj`det tk tnd ekobitiko tnmt it snmff okt, jy wmy ka trmbd kr ktndrwisd,

jd fdot, rd-skfb, nirdb kut kr ktndrwisd eireufmtdb io moy dfdetrkoie akrcmt kr akrc ka

jiobiog kr ekvdr ktndr tnmo tnmt io wnien it is pujfisndb mob witnkut m sicifmr ekobitiko

ioefubiog tnis ekobitiko jd icpksdb ko tnd sujsdqudot purenmsdr.

Xujfisndb io tnd TL :889 jyEustkcdr =stIotdromtikomf Ftb

Jrmcjfdwkkb NkusdFkogjribgd BdvdriffWiftsnird JM=: 7BU

Toitdb Liogbkc

Iffustrmtikos jy Mood-Cmrid Ukoodvdfb


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=

Ekotdots

Iotrkbuetiko 2

Rnd mics mob kj`detivds ka tnis Jdst Xrmetied Guibd 2Rnd icpkrtmoed ka tnd eustkcdr sdrvied prkadssikomf 2Fdmroiog kutekcds 4Iotrkbueiog tnd lokwfdbgd mob sliffs tnmt yku oddb >Rnd metivitids mob fdmroiog fkg >Ekoairciog ykur fdmroiog ==Ckviog kotk aurtndr fdmroiog ==

= Jmsie Ekoedpts ka Eustkcdr Udrvied =:

=.= Fdmroiog kutekcds =:=.: Wnmt is eustkcdr sdrvied; =5=.5 Eustkcdr smtisametiko =4=.2 Eustkcdr dxpdetmtikos =7=.4 Dxedffdot mob pkkr eustkcdr sdrvied :==.1 Eustkcdr sdrvied trmosmetikos :2=.7 Rnd sdrvied kaadr mob mbbdb sdrvied vmfud :4=.> Jdoencmrliog :>=.9 Cdmsuriog sdrvied stmobmrbs 58=.=8 Ckcdots ka trutn 5==.== Udfa-mssdsscdot 52

=.=: Fdmroiog fkg 54

: Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs 57

:.= Fdmroiog kutekcds 57:.: Iotdromf eustkcdrs mob dxtdromf eustkcdrs 57:.5 Eustkcdr rdfmtikosnips 5>:.2 Rnd ekcpkodots ka tnd eustkcdr sdrvied prkedss 59:.4 Eustkcdr fkymfty 22:.1 Jdodaits ka eustkcdr sdrvied 27:.7 Udfa-mssdsscdot 2>:.> Fdmroiog fkg 29

5 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos 4=

5.= Fdmroiog kutekcds 4=5.: Rnd mics ka biaadrdot typds ka krgmoismtikos 4=5.5 Rnd sdrvied kaadr io biaadrdot typds ka krgmoismtikos 475.2 Ckcdots ka trutn io biaadrdot typds ka krgmoismtikos 495.4 Udfa-mssdsscdot 185.1 Fdmroiog fkg 1=


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:

2 Cmten Admturds mob Jdodaits 15

2.= Fdmroiog kutekcds 152.: Ykur krgmoismtiko 152.5 Admturds mob jdodaits 12

2.2 Xrkbuet mob sdrvied stmobmrbs 1>2.4 Wdfekcd bivdrsd eustkcdrs mob ekffdmguds 7=2.1 Udff kr prkcktd prkbuets mob sdrvieds tk ykur eustkcdrs 742.7 Udfa-mssdsscdot >52.> Fdmroiog fkg >2

4 Ekccuoiemtd Daadetivdfy >1

4.= Fdmroiog kutekcds >14.: Wny it is icpkrtmot tk ekccuoiemtd wdff >14.5 Enkksd mob usd tnd mpprkprimtd ekccuoiemtiko cdtnkbs >>

4.2 Amed tk amed ekccuoiemtiko >94.4 Daadetivd oko-vdrjmf ekccuoiemtiko 984.1 Jkby icmgd 9:4.7 Metivd fistdoiog sliffs 954.> Tsd jdnmvikur mpprkprimtd tk tnd situmtiko 974.9 Ekccuoiemtiog ko tnd tdfdpnkod =884.=8 Dcmif, fdttdr mob amx =844.== Tsiog wdjsitds =894.=: Zdckvd tnd ekccuoiemtiko jmrridrs ==84.=5 Udfa-mssdsscdot ==:4.=2 Fdmroiog fkg ==5

1 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl ==4

1.= Fdmroiog kutekcds ==41.: Rnd oddb akr tdmcwkrl ==41.5 Rnd jdodaits ka tdmcwkrl ==>1.2 Umtisay ykur iotdromf eustkcdrs ==91.4 Wkrliog io pmrtodrsnip witn ktndr krgmoismtikos ==91.1 Efdmr prioeipfds ka tdmc wkrliog =:=1.7 Udfa-mssdsscdot =:21.> Fdmroiog fkg =:4

7 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed =:7

7.= Fdmroiog kutekcds =:77.: Daadetivd systdcs akr eustkcdrs =:77.5 Rnd jdodaits ka eustkcdr sdrvied prkedburds =:97.2 Ibdotiay mob cddt eustkcdr prdadrdoeds =5:7.4 Xrkbuet ioakrcmtiko mob sdfdetiko =557.1 Xrkbuet mob sdrvied iookvmtiko =547.7 Uystdcs akr eustkcdr addbjmel =5>7.> Zdskfvd prkjfdcs wdff Uix stdps tk sdrvied rdekvdry =287.9 Nmobfiog biaaieuft eustkcdrs jy stmyiog pksitivd =21

7.=8 Nmobfiog ekoafiet Bks mob Bkots =297.== Tsd IER tk suppkrt ykur systdcs =29


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5

7.=: Udfa-mssdsscdot =4:7.=5 Fdmroiog fkg =45

> Fmws mob Ekbds ka Xrmetied =44

>.= Fdmroiog kutekcds =44>.: Fmws mob rdgufmtikos nkw tndy maadet yku =44>.5 Ekosucdr fmws akr eustkcdrs rignts =41>.2 Bmtm Xrktdetiko mob Arddbkc ka Ioakrcmtiko =4>>.4 Udx Bisericiomtiko Met =1=>.1 Bismjifity Bisericiomtiko Met (BBM) =15>.7 Ndmftn mob Umadty mt Wkrl Met =14>.> Nucmo Zignts Met mob ktndr DT fdgisfmtiko mob birdetivds =17>.9 Ekpyrignt =78>.=8 Aiomoeimf Udrvieds Met =7=>.== Udetkr ekbds ka prmetied =75>.=: Tsdauf wdjsitds =72

>.=5 Udfa-mssdsscdot =71>.=2 Fdmroiog fkg =77

9 Rnd Yku Ametkr =79

9.= Fdmroiog kutekcds =799.: Gdttiog ait tk jd m eustkcdr sdrvied prkadssikomf =799.5 Dcktikomf iotdffigdoed =>89.2 Utrdss tkfdrmoed =>:9.4 Mssdrtivdodss =>:9.1 Nmppiodss tnrkugn pdrskomf mttitubd mob cktivmtiko =>7

9.7 Iotdrpdrskomf rdfmtikosnips =>>9.> Udfa-metumfismtiko =9=9.9 Dbuemtiog tnd eustkcdr =959.=8 Wiooiog ckrd jusiodss =929.== Ykur endelfist akr sdrvied dxedffdoed =919.=: Udfa-mssdsscdot =979.=5 Fdmroiog fkg =9>

Moswdrs tk Udfa-Mssdsscdots :88

U/OQ] Lokwfdbgd Cmtrix :8=

Zdadrdoeds :=8

Iobdx :==


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2

Iotrkbuetiko

Rnd mics mob kj`detivds ka tnis Jdst Xrmetied GuibdRnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs is akr mff tnksd wnk bdmf witn

eustkcdrs. Wkrliog daadetivdfy witn eustkcdrs bdcmobs ckrd tnmo eustkcdr emrd.

Rkbmys eustkcdrs wmot tk bdmf witn rdmf prkadssikomfs, rdprdsdotiog krgmoismtikos tnmt

cddt tndir nign dxpdetmtikos. Ykur eustkcdrs cmy jd iotdromf (witnio ykur krgmoismtiko)

kr dxtdromf (kutsibd ykur krgmoismtiko). Rnd sliffs oddbdb mrd vdry sicifmr, mob tnd Jdst

Xrmetied Guibd wiff ndfp yku tk akeus ko icprkviog tnd sliffs tnmt yku oddb io ykur wkrl.

Rnd Jdst Xrmetied Guibd ekvdrs mff tnd lokwfdbgd mob sliffs oddbdb tk bdfivdr dxedffdot

eustkcdr sdrvied. It nms jddo jmsdb ko tnd TLs Omtikomf Keeupmtikomf Utmobmrbs akr

Eustkcdr Udrvied (rdfdmsdb io :881). Rnd Guibd bdfivdrs mff tnd ekoedpts, lokwfdbgd mob

uobdrstmobiog tnrkugn sicpfd dxpfmomtikos mob dxmcpfds. It tndo domjfds yku tk icprkvd

ykur sliffs jy emrryiog kut rdfdvmot, wkrl-jmsdb metivitids iovkfviog ykur kwo eustkcdrs.

Rnd icpkrtmoed ka tnd eustkcdr sdrvied prkadssikomf

Yku iobivibumffy pfmy m ldy pmrt io tnd sueedss ka ykur krgmoismtiko. Ms m eustkcdr sdrvied

prkadssikomf yku emo cmld tnd biaadrdoed akr tnd eustkcdr. Ykur metikos emo turo odw kr

dvdo uonmppy eustkcdrs iotk fkymf mcjmssmbkrs akr ykur krgmoismtiko. Ykur sliffs mob

lokwfdbgd emo prkvibd eustkcdrs witn dxmetfy wnmt tndy mrd fkkliog akr. Rnis wiff

doekurmgd tndc tk rdturo tk ykur krgmoismtiko kvdr mob kvdr mgmio mob tnis io turo emo

jriog aiomoeimf sueedss.

RKX RIX

Eustkcdr sdrvied is mff mjkut YKT

ykur sliffs, ykur lokwfdbgd, ykurmttitubd, ykur tdmc wkrliog mob ykur

ekccuoiemtikos


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4

Ykur krgmoismtiko nms mcjitikus mics mob kj`detivds. Jut witnkut yku mob ykur adffkw

prkadssikomfs wkrliog wdff ms m eustkcdr sdrvied tdmc, tnksd pfmos emookt jd rdmfisdb. Uk

ms yku prkgrdss tnrkugn tnis icprkvdcdot prkgrmccd, rdcdcjdr tnmt it is mff mjkut yku.

Yku emo bdvdfkp ykur sliffs io bdmfiog witn eustkcdrs tk tnd nigndst pkssijfd fdvdf. Yku

emo okt kofy menidvd sueedss ko jdnmfa ka ykur krgmoismtiko, jut yku emo mfsk gmio ykursdfa

tnrkugn `kj smtisametiko, rdwmrb mob rdekgoitiko.

Fdmroiog kutekcds

Rnd fdmroiog kutekcds akr tnis Jdst Xrmetied Guibd bdserijd wnmt yku wiff jd mjfd tk bk

matdr sueedssauffy ekcpfdtiog mff tnd Ckbufds. Dmen Ckbufds fdmroiog kutekcds mrd snkwo

jdfkw.

Ckbufd = Jmsie Ekoedpts ka Eustkcdr Udrvied

Wndo yku nmvd sueedssauffy rdmb tnrkugn mff tnd dxpfmomtikos mob ekcpfdtdb mff tndmetivitids io tnis Ckbufd yku wiff jd mjfd tk0

Bdckostrmtd mo uobdrstmobiog ka tnd jmsie ekoedpts ka eustkcdr sdrvied

Tobdrstmob tnd icpkrtmoed tk eustkcdrs mob ka rdediviog dxedffdot eustkcdr sdrvied

Tobdrstmob nkw mo krgmoismtikos rdputmtiko emo bdpdob upko tnd bdfivdry kadxedffdot eustkcdr sdrvied

Bistioguisn jdtwddo biaadrdot fdvdfs ka eustkcdr sdrvied

Bdckostrmtd mo uobdrstmobiog ka nkw tnd sdrvied kaadr emo jd donmoedb jy mbbdbsdrvied vmfud

Dxpfmio m rmogd ka cdtnkbs ka cdmsuriog eustkcdr sdrvied

Ibdotiay ckcdots ka trutn io m eustkcdr sdrvied ekotdxt

Ckbufd : Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs


Zdekgoisd mob bistioguisn jdtwddo iotdromf mob dxtdromf eustkcdrs

Tobdrstmob tnd jdodaits mob icpkrtmoed ka eustkcdr fkymfty

Ibdotiay tnd ekcpkodots ka mo daadetivd eustkcdr sdrvied prkedss


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1

Ckbufd 5 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos


Dxpfmio wny eustkcdr sdrvied is icpkrtmot tk biaadrdot typds ka krgmoismtiko

Dxpfmio nkw eustkcdr sdrvied biaadrs io biaadrdot typds ka krgmoismtiko

Zdekgoisd nkw tnd sdrvied kaadr tdobs tk vmry akr biaadrdot typds ka krgmoismtikos

Ckbufd 2 Cmten Admturds mob Jdodaits


Bdckostrmtd mo uobdrstmobiog ka admturds mob jdodaits ka prkbuets mob sdrvieds tnmtmaadet tnd bdfivdry ka eustkcdr sdrvied

Ibdotiay eustkcdr prdadrdoeds mob cmten tndc tk mvmifmjfd kptikos

Zdekgoisd nkw krgmoismtikos emo sdt prkbuet mob sdrvied stmobmrbs

Bdckostrmtd mo uobdrstmobiog ka dqumfity mob bivdrsity issuds akr mo krgmoismtiko

Bdckostrmtd mo uobdrstmobiog ka nkw tk prkcktd mbbitikomf sdrvieds kr prkbuets tkeustkcdrs

Ibdotiay mo uoiqud sdffiog pkiot akr m prkbuet kr sdrvied

Ckbufd 4 Ekccuoiemtd Daadetivdfy


Bdserijd tnd icpkrtmoed ka daadetivd ekccuoiemtiko io tnd bdfivdry ka eustkcdrsdrvied

Enkksd tnd ckst mpprkprimtd ekccuoiemtiko cdtnkb tk suit m spdeiaie eustkcdrsdrvied situmtiko

Zdekgoisd tnd vmfud ka daadetivd vdrjmf mob oko-vdrjmf ekccuoiemtiko sliffs ioeustkcdr sdrvied trmosmetikos

Enkksd jdnmvikur tnmt is mpprkprimtd tk m spdeiaie eustkcdr sdrvied situmtiko

Tobdrstmob tnd jdodaits, admturds mob cdtnkbs ka usiog ioakrcmtiko mobekccuoiemtikos tdenokfkgy (IER) io krbdr tk bdfivdr daadetivd eustkcdr sdrvied


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7

Ckbufd 1 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl


Bdckostrmtd mo uobdrstmobiog ka daadetivd cdtnkbs ka tdmc wkrliog io tnd bdfivdry

ka eustkcdr sdrvied

Ibdotiay dxmcpfds ka wkrliog io pmrtodrsnip witn ktndr krgmoismtikos

Ckbufd 7 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed


Dxpfmio tnd icpkrtmoed ka systdcs mob prkedburds suppkrtiog ekosistdot bdfivdry kaeustkcdr sdrvied

Bdckostrmtd mo uobdrstmobiog tnmt systdcs snkufb jd akeusdb ko eustkcdrs

Ibdotiay eustkcdr prdadrdoeds mob cmten tndc tk mvmifmjfd kptikos

Tobdrstmob tnd cdmoiog mob jdodaits ka prkbuet mob sdrvied iookvmtiko

Dxpfmio nkw krgmoismtikos emo jdodait arkc eustkcdr addbjmel, jktn pksitivd mobodgmtivd

Bdserijd m systdcmtie mpprkmen tk sdrvied rdekvdry

Ibdotiay daadetivd wmys ka rdskfviog eustkcdrs prkjfdcs

Bdmf daadetivdfy witn biaaieuft eustkcdrs mob biaaieuft eustkcdr sdrvied situmtikos

Tobdrstmob tnd icpkrtmoed ka usiog IER tk suppkrt systdcs mob eustkcdrs

Ckbufd > Fmws mob Ekbds ka Xrmetied


Tobdrstmob tnd cmio mspdets ka eustkcdr sdrvied tnmt mrd maadetdb jy fdgisfmtiko,

rdgufmtiko mob sdetkr ekbds ka prmetied Zdekgoisd tnd cmio rdgufmtkry mob fdgmf rdstrietikos ko wnmt yku emo mob emookt bk

io mff mspdets ka ykur wkrl witn eustkcdrs


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>

Ckbufd 9 Rnd Yku Ametkr


Ibdotiay tnd sliffs ka dcktikomf iotdffigdoed tnmt mrd rdfdvmot tk eustkcdr sdrvied

Bdckostrmtd mo uobdrstmobiog ka tnd daadets ka sujcissivd, mssdrtivd mob mggrdssivdjdnmvikurs ko ktndrs

Tobdrstmob nkw pdrskomf mttitubd, ndmftn mob dcktikomf stmtd maadet ykur mjifity tkbdfivdr dxedffdot eustkcdr sdrvied

Xfmo mob emrry kut metivitids tnmt mrd oddbdb akr ykur kwo prkadssikomf bdvdfkpcdot

Rnis Jdst Xrmetied Guibd ekvdrs tnd lokwfdbgd mob sliffs rdquirdb jy tnd T.L.s Fdvdf :

Omtikomf Keeupmtikomf Utmobmrbs akr Eustkcdr Udrvied. Matdr Ckbufd 9 yku wiff aiob mo

U/OQ] lokwfdbgd cmtrix tnmt cmps tnd lokwfdbgd rdquirdcdots ka tnd Omtikomf

Keeupmtikomf Utmobmrbs (OKU) tk tnis Jdst Xrmetied Guibd. Rnis snkws yku, sdetiko jy

sdetiko, wndrd yku ekvdr tnd lokwfdbgd rdquirdcdots ka tnd Fdvdf : OKU akr Eustkcdr

Udrvied.

Iotrkbueiog tnd lokwfdbgd mob sliffs tnmt yku oddb

Ms m prkadssikomf yku wiff oddb spdeiaie lokwfdbgd mob sliffs. Rndsd tmld ticd, daakrt mobcktivmtiko tk bdvdfkp. Rnd Jdst Xrmetied Guibd wiff snkw yku nkw tk bdvdfkp tnmt sdt ka

sliffs mob lokwfdbgd. Rnis cmy jd bkod ditndr io ykur `kj rkfd kr witnio m fdmroiog

prkgrmccd.

Wd nkpd yku aiob tnd Jdst Xrmetied Guibd ioakrcmtivd mob auo. Akr skcdkod odw tk

eustkcdr sdrvied mff tnd ekoedpts, guibd-fiods mob metivitids wiff prdpmrd yku tk kpdrmtd ms

m trud prkadssikomf. Ia yku mrd mfrdmby dxpdridoedb io bdmfiog witn eustkcdrs yku wiff

bisekvdr odw ibdms mob aiob wmys ka icprkviog ykur dxpdrtisd. Dmen Ckbufd iotrkbueds yku

tk eustkcdr sdrvied lokwfdbgd mob sliffs. Rndrd mrd dxmcpfds mob iffustrmtikos tk ndfp yku

rdfmtd tnd lokwfdbgd mob sliffs tk ykur kwo dxpdridoed mob `kj rkfd.

Rnd metivitids mob fdmroiog fkg

Yku snkufb ekcpfdtd tnd metivitids ms yku gk tnrkugn dmen Ckbufd ka tnd Jdst Xrmetied

Guibd. Rndy wiff ndfp yku tk ekoskfibmtd ykur fdmroiog. Rndy mffkw yku tk mppfy wnmt yku

fdmro tk ykur kwo krgmoismtiko, kr tk kod tnmt yku mrd amcifimr witn.


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9

Ia mt tnd ckcdot yku mrd okt dcpfkydb, kr io m pksitiko wndrd yku bk okt bdmf birdetfy

witn eustkcdrs, bk okt wkrry yku emo stiff emrry kut tnd metivitids jy mppfyiog tndc tk

krgmoismtikos tnmt yku bdmf witn io ykur dvdrybmy fiad.

Rk gdt yku stmrtdb, ekcpfdtd tnd akffkwiog metivity.

Metivity

Ykur pdrskomf kj`detivds akr tnd Jdst Xrmetied Guibd

Rk stmrt witn, tniol mjkut wnmt yku nkpd tk gdt kut ka tnis bdvdfkpcdot prkgrmccd.

Wndrd io ykur eustkcdr sdrvied rkfd bk yku oddb tk icprkvd ykur kwo uobdrstmobiog

mob sliffs; Bdeibd ko ykur pdrskomf kj`detivds wnien wiff domjfd yku tk icprkvd ykur

pdrakrcmoed ms m eustkcdr sdrvied prkadssikomf. Writd io tnd spmed jdfkw up tk aivd

pdrskomf kj`detivds akr ykur bdvdfkpcdot prkgrmccd.

=

:

5

2

4


14/53



=8

Tsd tnd fdmroiog fkg akr dmen Ckbufd. Rnis wiff ndfp yku tk rdafdet ko ykur fdmroiog. It wiff

doekurmgd yku tk pfmo enmogds mob icprkvdcdots mob tk put tndc iotk pfmed. Ndrd is m

ykur airst fdmroiog fkg.

MetivityYkur fdmroiog fkg

Rnis is okt sicpfy m fdmroiog prkgrmccd. It is icpkrtmot tnmt yku cmld rdmf enmogds

mob icprkvdcdots tk tnd wmy yku wkrl. Tsd tnd fdmroiog fkg tk rdekrb wnmt yku nmvd

fdmrodb mob tnd metikos tnmt yku pfmo tk tmld. Mbb itdcs tk ykur fdmroiog fkg. Wndo

yku gdt tk tnd dob ka tnd prkgrmccd yku wiff oddb tk rdaiod tndsd itdcs tk prkbued m

efdmr metiko pfmo.

Wnmt I nmvd fdmrodb

=

:

5

2

4

Metikos pfmoodb Rmrgdt bmtd

=

:

5

2

4


15/53



==

Ekoairciog ykur fdmroiog

Rnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied Xrkadssikomfs wiff ndfp yku tk trmel ykur kwo

prkgrdss mob icprkvdcdots. Dmen Ckbufd dobs witn m cuftienkied sdfa-mssdsscdot

ekosistiog ka aivd qudstikos. Dmen sdfa-mssdsscdot endels tnd prkgrdss yku nmvd cmbd witn

ykur fdmroiog prkgrmccd. Yku snkufb emrry kut tnd sdfa-mssdsscdot koed yku nmvd aioisndb

gkiog tnrkugn tnd Ckbufd, ioefubiog mff tnd metivitids. Yku wiff aiob tnd moswdrs tk tnd

sdfa-mssdsscdots tkwmrbs tnd dob ka tnis Jdst Xrmetied Guibd.

Ckviog ko tk aurtndr fdmroiog

Koed yku nmvd ekcpfdtdb tnis Jdst Xrmetied Guibd yku cmy wmot tk menidvd kod ka tnd

akffkwiog vkemtikomf qumfiaiemtikos0

Rnd Fdvdf : Edrtiaiemtd io Eustkcdr Udrvied - tnis is mfsk lokwo ms tnd Fdvdf :

Rdenoiemf Edrtiaiemtd io Eustkcdr Udrvied

Rnd Fdvdf : Omtikomf Qkemtikomf ]umfiaiemtiko (OQ]) kr Uekttisn Qkemtikomf

]umfiaiemtiko (UQ]) io Eustkcdr Udrvied - tnis mssdssds nkw yku mppfy ykur lokwfdbgd

mob sliffs io tnd wkrlpfmed

Rk tmld ykur fdmroiog dvdo aurtndr yku cmy ekosibdr m qumfiaiemtiko akr supdrviskrs kr`uoikr cmomgdrs io eustkcdr sdrvied0

Rnd Fdvdf 5 Edrtiaiemtd io Eustkcdr Udrvied - tnis mssdssds ykur lokwfdbgd mob sliffs

ms m supdrviskr kr tdmc fdmbdr, mob is mfsk lokwo ms tnd Fdvdf 5 Rdenoiemf Edrtiaiemtd

io Eustkcdr Udrvied

Rnd Fdvdf 5 Omtikomf Qkemtikomf ]umfiaiemtiko (OQ]) kr Uekttisn Qkemtikomf

]umfiaiemtiko (UQ]) io Eustkcdr Udrvied - tnis mssdssds nkw yku mppfy ykur lokwfdbgd

mob sliffs io tnd wkrlpfmed ms m supdrviskr kr tdmc fdmbdr


16/53



=:

Ckbufd =0 Jmsie Ekoedpts ka Eustkcdr Udrvied

Ckbufd iotrkbuetikoWdfekcd tk Ckbufd = ka tnd Jdst Xrmetied Guibd akr Eustkcdr Udrvied

Xrkadssikomfs. Io tnis Ckbufd wd fkkl mt tnd jmsie ekoedpts ka eustkcdr sdrvied,

wnmt kur eustkcdrs dxpdet, mob stmobmrbs ka eustkcdr sdrvied.

=.= Fdmroiog kutekcds


Bdckostrmtd mo uobdrstmobiog ka tnd jmsie ekoedpts ka eustkcdr sdrvied

Tobdrstmob tnd icpkrtmoed tk eustkcdrs mob ka rdediviog dxedffdot eustkcdr sdrvied

Tobdrstmob nkw mo krgmoismtikos rdputmtiko emo bdpdob upko tnd bdfivdry ka

dxedffdot eustkcdr sdrvied

Bistioguisn jdtwddo biaadrdot fdvdfs ka eustkcdr sdrvied

Bdckostrmtd mo uobdrstmobiog ka nkw tnd sdrvied kaadr emo jd donmoedb jy mbbdb

sdrvied vmfud

Dxpfmio m rmogd ka cdtnkbs ka cdmsuriog eustkcdr sdrvied

Ibdotiay ckcdots ka trutn io m eustkcdr sdrvied ekotdxt

RKX RIX

Givd ykur eustkcdrs R F E

Rniol Fild m Eustkcdr !


17/53



=5

=.: Wnmt is eustkcdr sdrvied;

Fdt us stmrt kaa witn skcd ibdms ko wnmt wd metumffy cdmo jy eustkcdr sdrvied.

Metivity

Wnmt is eustkcdr sdrvied;

Rniol mjkut tnd eustkcdr sdrvied tnmt yku prkvibd tk ykur eustkcdrs. Io ykur kwo

wkrbs, writd bkwo wnmt yku tniol eustkcdr sdrvied cdmos. Ia yku wmot tk, rdadr tk tnd

krgmoismtiko yku wkrl akr, kr kod tnmt yku mrd amcifimr witn.

Bdaioitiko

Eustkcdr sdrvied

Eustkcdr sdrvied is tnd suc tktmf ka wnmt mokrgmoismtiko bkds tk cddt eustkcdr dxpdetmtikos mobprkbued eustkcdr smtisametiko.

Rypds ka eustkcdr sdrviedRndrd mrd biaadrdot typdska eustkcdr sdrvied bdfivdrdb mt biaadrdot stmgds. Wd emo

ibdotiay eustkcdr sdrvied bdfivdrdb jdakrd tnd smfd ka tnd prkbuet kr sdrvied, buriog tnd

smfd, mob matdr tnd smfd. Fdt us fkkl mt skcd dxmcpfds.


18/53



=2

Eustkcdr sdrvied io m rdstmurmot

Eustkcdr sdrvied jdakrd smfd Wdfekciog tnd eustkcdr iotk tnd rdstmurmot

Eustkcdr sdrvied buriog smfdUdrviog tnd akkb io m aridobfy mob daaieidotcmoodr

Eustkcdr sdrvied matdr smfdMsliog tnd eustkcdr ia dvdrytniog wmssmtisametkry

Eustkcdr sdrvied io m emr bdmfdrsnip

Eustkcdr sdrvied jdakrd smfd Xrkvibiog ioakrcmtiko mob m tdst brivd

Eustkcdr sdrvied buriog smfd Nmobfiog tnd aiomoed akr tnd eustkcdrspurenmsd ka m odw emr

Eustkcdr sdrvied matdr smfdBdmfiog witn matdr smfds sdrvieiog io m aridobfymob daaieidot cmoodr

Eustkcdr sdrvied io m nktdf

Eustkcdr sdrvied jdakrd smfdEkoairciog tnd mvmifmjifity ka rkkcs akrspdeiaie bmtds

Eustkcdr sdrvied buriog smfd

Zdspkobiog tk m eustkcdrs rdqudst tk enmogd

tk m quidtdr rkkc

Eustkcdr sdrvied matdr smfdZdturoiog eustkcdrs jdfkogiogs tnmt wdrd fdatio tnd rkkc io drrkr

Rk bk tnd smcd akr ykur kwo krgmoismtiko, ekcpfdtd tnd odxt metivity.

Metivity

Eustkcdr sdrvied io cy kwo krgmoismtiko

Givd mo dxmcpfd ka eustkcdr sdrvied mt dmen ka tnd tnrdd stmgds.

Eustkcdr sdrvied jdakrd smfd

Eustkcdr sdrvied buriog smfd

Eustkcdr sdrvied matdr smfd


19/53



=4

=.5 Eustkcdr smtisametiko

Yku nmvd prkjmjfy ndmrb ka tnd tdrc eustkcdr smtisametiko. Ndrd is m bdaioitiko.

Bdaioitiko

Eustkcdrsmtisametiko

Eustkcdr smtisametiko is tnd addfiog tnmt m eustkcdrgdts wndo nd kr snd is nmppy witn tnd eustkcdr sdrviedtnmt nms jddo prkvibdb.

M smtisaidb eustkcdr is kod wnk nms rdedivdb tnd fdvdf ka sdrvied nd kr snd dxpdetdb)

7= % ka rdspkobdots smib tndy dxpdetdb m nigndr stmobmrb ka sdrvied.(Meedoturd Gfkjmf Eustkcdr Udrvied Umtisametiko Uurvdy Zdpkrt :887)

Eustkcdr smtisametiko is tnd jiggdst siogfd ametkr bdtdrcioiog auturd grkwtn katnd dekokcy mob tnd prkaitmjifity ka ekcpmoids.(Mcdriemo Eustkcdr Umtisametiko Iobdx \MEUIS :881)

19% ka eustkcdrs wkufb jd wiffiog tk pmy up tk :8% ckrd akr dxedptikomfeustkcdr sdrvied (Niels, IEU Omtikomf Ekcpfmiots Eufturd Uurvdy :881


21/53



=7

=.2 Eustkcdr dxpdetmtikos

Yku emookt pfmo prkpdrfy tk smtisay kr bdfignt ykur eustkcdrs uotif yku lokw skcdtniog

mjkut tndir dxpdetmtikos. Rk uobdrstmob tnd dxpdetmtikos ka tnd eustkcdr, try tk sdd it

arkc tnd eustkcdrs pkiot ka vidw.

Zdcdcjdr tnmt eustkcdrs mrd iobivibumfs. Dmen kod nms m sdt ka dxpdetmtikos ka tnd

sdrvied tnmt yku wiff prkvibd. It is m vitmf pmrt ka ykur `kj tk try tk fivd up tk mob dxeddb

tnksd dxpdetmtikos. Rk ndfp yku bk tnmt, tniol fild m eustkcdr.

Ykur krgmoismtiko ekufb sdd it arkc tnd eustkcdrs pkiot ka vidw ko m rdgufmr jmsis. Akr

dxmcpfd skcd krgmoismtikos (suen ms snkps, rdstmurmots mob nktdfs) usd cystdry snkppdrs

tk dxpdridoed tnd fdvdf ka sdrvied airst nmob. Rnd cystdry snkppdr gkds iotk tnd

krgmoismtiko uomookuoedb mob endels tnd fdvdfs ka sdrvied givdo mgmiost edrtmio eritdrim.

Addbjmel is tndo givdo tk tnd stmaa mob/kr cmomgdrs io krbdr tk ibdotiay wndrd

icprkvdcdots emo jd cmbd.

Metivity

Eustkcdr dxpdetmtikos

Rniol ka mo dxmcpfd ka pkkr eustkcdr sdrvied tnmt yku nmvd dxpdridoedb pdrskomffy. Io

tnmt krgmoismtiko tnd eustkcdr sdrvied bib okt cddt ykur dxpdetmtikos. Bdserijd wnmt

wdot wrkog, tndo fist tnd tniogs tnmt wkufb oddb tk icprkvd sk tnmt tnd sdrvied wkufb

cddt ykur dxpdetmtikos.


22/53



=>

]uktd arkc

Rdsek

I tniol io ndrd tndy mff lokw wd kaadr ndfp mob m nmppyenddry scifiog amed mt tnd endel-kut kr mt tnd eustkcdrsdrvied kr tnd pdtrkf stmtiko. Rnmt is wnmt tndy dxpdet,mob tnmt is wnmt tndy gdt. (@knostko, :885)

Bdaioitiko

Eustkcdrdxpdetmtikos

Eustkcdr dxpdetmtikos mrd wnmt pdkpfd tniol snkufbnmppdo mob nkw tndy tniol tndy snkufb jd trdmtdbwndo msliog akr kr rdediviog eustkcdr sdrvied.

Eustkcdr dxpdetmtikos emo jd ekcpfdx. Rniol mjkut nkw ykur eustkcdrs dxpdetmtikos

mrd akrcdb. Wny bk eustkcdrs dxpdet wnmt tndy bk ka ykur prkbuets mob sdrvieds; Rry tk

sdd tniogs arkc tnd eustkcdrs pkiot ka vidw io tnd odxt metivity.

78 % is mjkut aixiog tnd pdrsko, 58 % is mjkut aixiog tnd emr


23/53



=9

Metivity

Ykur dxpdetmtikos ms m eustkcdr

Xiel m ekccdreimffy mvmifmjfd prkbuet kr sdrvied tnmt yku juy. Enkksd kod wnien nms

ktndr ekcpdtiog prkbuets/sdrvieds io tnd cmrldtpfmed.

Omcd ka tnd prkbuet /sdrvied

Nkw ykur dxpdetmtikos mrd akrcdb

Wnmt bk yku fkkl akr io tnis

prkbuet/sdrvied;

Wny bk yku enkksd tk juy it arkctnis pmrtieufmr jusiodss;

Nkw bk yku lokw wnmt tk dxpdetarkc tnd prkbuet/sdrvied;

Bdserijd jridafy ykur dxpdetmtikos msm eustkcdr

Nkw bk tnd ekcpdtiogprkbuets/sdrvieds ekcpmrd tk tndkod yku enkksd;

Wnmt ibdms bk yku gdt arkc ykuramcify, aridobs kr ekffdmguds mjkuttnd prkbuet/sdrvied;

Bdserijd jridafy moy mbvdrtisdcdots,jrkenurds, wdjsitds kr ktndr cdbimtnmt ioakrc yku mjkut tnis prkbuet

Xried mob vmfud

Nkw bkds tnd pried ekcpmrd tk itsekcpdtitkrs;

Nkw bkds tnd vmfud akr ckodyekcpmrd tk its ekcpdtitkrs;


24/53



:8

Okw yku emo sdd tnmt tnd dxpdetmtikos tnmt eustkcdrs nmvd ka m prkbuet kr sdrvied mrd

juift up arkc m vmridty ka skureds. M eustkcdrs dxpdetmtiko is m ekcpfdx issud. It is vdry

icpkrtmot tnmt yku mob ykur krgmoismtiko try tk uobdrstmob tnd eustkcdrs dxpdetmtikos,

mob nkw tk cddt tndc. Uk tnd odxt qudstiko is - nkw bk wd lokw ia tnd eustkcdrs

dxpdetmtikos mrd jdiog cdt;

Metivity

Endel tndir dxpdetmtikos mrd cdt

Writd bkwo up tk tdo wmys ka aiobiog kut nkw wdff ykur prkbuets kr sdrvieds cddt ykur

eustkcdrs dxpdetmtikos. Rwk dxmcpfds mrd snkwo jdfkw tk gdt yku stmrtdb. Bk okt

ficit ykur fist tk tnd tniogs yku mfrdmby bk. Rniol ka odw cdtnkbs ka aiobiog kut tnisicpkrtmot ioakrcmtiko. (Ioefubd iotdromf eustkcdrs).

= Msl eustkcdrs vdrjmffy nkw smtisaidb tndy mrd witn prkbuets/sdrvieds

: Givd ykur eustkcdrs m eustkcdr smtisametiko qudstikoomird

5

2

4

1

7

>

9

=8

]uktd arkc

Rnd ZME

Rnd `kj is bdmfiog witn eustkcdr oddbs. 78% is mjkutaixiog tnd pdrsko, 58% is mjkut aixiog tnd emr.(@knostko, :885)


25/53



:=

=.4 Dxedffdot mob pkkr eustkcdr sdrvied

Kod grdmt wmy ka uobdrstmobiog wnmt eustkcdrs dxpdet is tk sdd it arkc tndir pkiot ka

vidw. Xut ykursdfa io tnd eustkcdrs snkds. Rniol mjkut wnmt yku dxpdet ms m eustkcdr

ykursdfa. Yku emo try tnis witn virtumffy moy prkbuet kr sdrvied tnmt yku usd it ekufb jd io

snkp, m rdstmurmot kr dvdo m nkspitmf.

Metivity

Dxedffdot mob pkkr eustkcdr sdrvied

Udd it arkc tnd eustkcdrs pkiot ka vidw. Rniol ka twk krgmoismtikos tnmt yku nmvd

bdmft witn (ms tnd eustkcdr), wndrd kod nms nmb dxedffdot eustkcdr sdrvied, mob kod

pkkr eustkcdr sdrvied.

Dxedffdot sdrvied Xkkr sdrvied

Givd mo dxmcpfd ka mo krgmoismtiko tnmticprdssdb yku wndo yku wdrd m eustkcdr

Okw tniol ka mo krgmoismtiko tnmtbismppkiotdb yku wndo yku wdrd meustkcdr

Wnmt wms it tnmt icprdssdb yku; Wnmt wms it tnmt bismppkiotdb yku;


26/53



::

Arkc tnd fmst metivity yku nmvd sddo tnd biaadrdoed jdtwddo gkkb mob pkkr eustkcdr

sdrvied. Okw wd oddb tk tniol mjkut tnd fdvdfs ka eustkcdr sdrvied tnmt wd emo prkvibd.

It is dmsy tk smy tnmt wd snkufb prkvibd dxedffdoed, jut wnmt bkds dxedffdot eustkcdr

sdrvied metumffy cdmo; Ekcpfdtd tnd odxt metivity tk aiob kut.

Metivity

Wnmt is dxedffdot eustkcdr sdrvied;

Rniol mjkut tnd fdvdf ka eustkcdr sdrvied tnmt ykur krgmoismtiko prkvibds. Nkw gkkb is

it; Ndrd mrd skcd ibdms ka wnmt dxedffdot eustkcdr sdrvied cdmos0

Cddtiog eustkcdrs oddbs Dxeddbiog pdkpfds dxpdetmtikos

Bdfigntiog tnd eustkcdr

Cmliog m gkkb airst icprdssiko

Gkiog tnd dxtrm cifd akr tnd eustkcdr

Xrkvibiog m airst efmss prkbuet mob sdrvied

Mff ka tndsd ibdms mrd gkkb ibdms. Jut akr yku io ykur krgmoismtiko it is vitmf tnmt yku

bisekvdr wnmt ykur eustkcdrs dxpdet, mob tndo aiob wmys ka cddtiog mob dxeddbiog

tnksd dxpdetmtikos.

Okw jd spdeiaie mjkut ykur kwo krgmoismtiko, kr kod tnmt yku mrd amcifimr witn. Wnmt

wkufb dxedffdot eustkcdr sdrvied fkkl fild tk kod ka ykur eustkcdrs; Writd bkwo tnrdd

wmys ka prkvibiog dxedffdot sdrvied tk ykur eustkcdrs.

=

:

5


27/53



:5

Qidws ka sdrvied dxedffdoed

Ndrd mrd skcd quktds arkc pdkpfd wnk wkrl akr krgmoismtikos tnmt nmvd jddo

rdekgoisdb akr tnd nign fdvdf ka eustkcdr sdrvied tnmt tndy prkvibd. Dcpfkydds wdrd

msldb wnmt tndy tnkugnt dxedffdot eustkcdr sdrvied cdmos. Rnd quktds snkw nkw

eustkcdr sdrvied prkadssikomfs tniol. (Mff quktds arkc @knostko, :885).

]uktds arkc Airst Birdet dcpfkydds0

Gkkb sdrvied cdmos tnmt emffs gdt moswdrdb prkcptfy< eustkcdrs gdt tndir issudsbdmft witn ko kod emff wndrdvdr pkssijfd. Rndy gdt mo daaieidot sdrvied, tndy emotrust us tk emrry kut tndir iostruetikos ms mob wndo tndy rdquird tndc

Jy jdiog tndrd io tnd airst pfmed mob pieliog up tnd emffs quieldr tnmo moy ktndrkrgmoismtiko

]uktds arkc Unmogri-Fm Nktdfs dcpfkydds0

Wndo I cddt tndc, I givd tndc scifds. I grddt tndc witn aridobfiodss, witnsioedrity, mob nkspitmfity. I givd tndc m wmrc wdfekcd

Eustkcdrs dxpdet gkkb mob sicpfd sdrvieds witnkut aussiodss

Ia m eustkcdr eridb Wkw!!!, matdr nis kr ndr airst ticd tmstiog ka cy akkb, it wkufbjd tnd jdst. It wms jdykob nis kr ndr dxpdetmtiko. Akkb snkufb mfwmys fkkltdcptiog mob scdff grdmt

Wndo wd givd tndc ckrd tnmo tndy msldb akr, tnis wiff icprdss tndc

]uktds arkc Rdsek dcpfkydds0

Rnd akkb fkkls gkkb, tnd wmy tnmt it is sdt kut. Rnd ardsnodss is kjvikus

Ucifd mob jd aridobfy tkwmrbs tnd eustkcdrs

Gdodrmffy tndy mrd bdmft witn strmigntmwmy

Mfwmys givd tnd jdst sdrvied pkssijfd

Wdff, I mfwmys try tk jd pfdmsmot. I mfwmys try tk jd ms ndfpauf ms I pkssijfy emo


28/53



:2

Jut wny snkufb wd prkvibd dxedffdot eustkcdr sdrvied; Xdrnmps wd snkufb `ust bk tnd

cioicuc. Ok! Ia yku mob ykur krgmoismtiko bk okt dxedf io eustkcdr sdrvied, tnd

eustkcdrs wiff gk dfsdwndrd.

Givd tnd eustkcdr m wmrc wdfekcd

=.1 Eustkcdr sdrvied trmosmetikos

Bdaioitiko

Eustkcdr sdrviedtrmosmetiko

M eustkcdr sdrvied trmosmetiko is m siogfd dxenmogd kaioakrcmtiko, prkbuet kr sdrvied jdtwddo m eustkcdrmob m sdrvied bdfivdrdr.

Ykur eustkcdrs fiol up witn yku tnrkugn eustkcdr trmosmetikos. Ykur krgmoismtiko emrrids

kut cmoy biaadrdot trmosmetikos witn eustkcdrs. Buriog mo iobivibumf trmosmetiko, tnd

eustkcdr cmy bk, akr dxmcpfd, kod ka tnd akffkwiog0

Zdqudst ioakrcmtiko arkc yku

Juy m sdrvied kr prkbuet

Cmld mo mgrddcdot witn yku

Fkg m ekcpfmiot

Jkkl mo mppkiotcdot

Zdturo mo itdc akr rdpmir


29/53



:4

Ykur eustkcdrs akrc tndir kpioikos ka yku mob ykur krgmoismtiko buriog tndsd eustkcdr

sdrvied trmosmetikos. Rndy cmy gdt kpioikos arkc dfsdwndrd, suen ms arkc aridobs,

ekffdmguds mob rdfmtivds wnk nmvd bdmft witn yku, jut tndy wiff cmld tndir `ubgcdots

cmiofy ko tnd jmsis ka tndsd trmosmetikos. Rndrdakrd, yku nmvd tk gdt tndsd trmosmetikos

rignt! Rnd trmosmetiko snkufb jd akr tnd eustkcdr mo dmsy, pfdmsmot mob pksitivd

dxpdridoed. Mic tk prkvibd dxedffdot sdrvied buriog dvdry siogfd trmosmetiko.

=.7 Rnd sdrvied kaadr mob mbbdb sdrvied vmfud

Rnd metumf sdrvieds tnmt m eustkcdr is kaadrdb wndo nd kr snd ekosibdrs m purenmsd vmrids

arkc kod prkbuet tk moktndr. Rndy mfsk vmry arkc kod krgmoismtiko tk moktndr.

Rnd sdrvied kaadrdb jy m fuxury, aivd-stmr nktdf is ekosibdrmjfy ckrd tnmo tnmt kaadrdb jy m

jmsie jdb & jrdmlamst jusiodss. Rnd eustkcdr tmlds nis kr ndr enkied. Io tnd smcd wmy, m

eustkcdr dxpdets m cuen nigndr fdvdf ka sdrvied mt m nign-efmss rdstmurmot tnmo arkc m

jurgdr jmr!

Bdaioitiko

Udrvied Kaadr

M sdrvied kaadr bdaiods tnd dxtdot mob ficits ka tnd

eustkcdr sdrvied tnmt mo krgmoismtiko is kaadriog.

Xried mob tnd sdrvied kaadr

Rnd nigndr tnd pried ka tnd jmsie prkbuet kr sdrvied jdiog purenmsdb, tnd grdmtdr tnd

sdrvied kaadr tdobs tk jd. Rnis is okt mfwmys tnd emsd tnkugn. Akr dxmcpfd, ia yku juy mo

iodxpdosivd scmff emr yku dxpdet ckrd kr fdss tnd smcd fdvdf ka sdrvied ms ia yku nmb

jkugnt mo dxpdosivd, fuxury emr. Io gdodrmf tnkugn m nigndr pried tdobs tk cdmo tnmt tnd

krgmoismtiko emo maakrb tk prkvibd dxtrm sdrvieds.

Fkkl mt sicifmr prkbuets kaadrdb jy biaadrdot krgmoismtikos. Ms mo dxmcpfd, io tnd TL,

dvdrykod pmys tkwmrbs tnd ruooiog ka tnd Omtikomf Ndmftn Udrvied tnrkugn Omtikomf

Iosurmoed ekotrijutikos mob tmxds. Wndo yku jdekcd iff mob nmvd tk gk tk nkspitmf akr

trdmtcdot yku emo enkksd tk gk tk mo ONU nkspitmf. Kr, ia yku emo maakrb it, yku cmy

enkksd m privmtd nkspitmf. Rnis eksts ckrd. Yku pmy tnd nkspitmf adds kr cdbiemf

iosurmoed io mbbitiko tk tnd OI ekotrijutikos mob tmxds. Nkwdvdr, yku wiff dxpdet tk


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:1

rdedivd m jdttdr fdvdf ka sdrvied. Rnd sdrvied kaadr is grdmtdr jdemusd ka tnd nigndr pried

ka tnd prkbuet.

Ktndr krgmoismtikos mob tnd sdrvied kaadr

Ykur krgmoismtiko cignt enkksd tk icprkvd tnd sdrvied kaadr io krbdr tk wio ckrd jusiodss

(ia it is io ekcpdtitiko witn ktndr krgmoismtikos). Akr iostmoed Utmrjuels, tnd gfkjmf ekaadd

snkp, prkvibds m uoiqud sdrvied kaadr jy prkvibiog ckrd ekcakrtmjfd surrkuobiogs io mo

mtckspndrd tnmt doekurmgds eustkcdrs tk stmy fkogdr. Rndy bkot `ust briol ekaadd< tndy

do`ky m cuen wibdr dxpdridoed. Utmrjuels cmbd tnis sdrvied kaadr m sueedss.

Utmrjuels snkps io tnd Toitdb Utmtds mfsk prkvibd wirdfdss iotdrodt ekoodetikos. Eustkcdrs

witn m fmptkp ekcputdr dquippdb witn m suitmjfd Wiai wirdfdss ekoodetiko emo ekoodetup tk tnd iotdrodt tk endel tndir dcmifs mob sura tnd wdj. Rnis sdrvied iookvmtiko

dxtdobdb tnd Utmrjuelsh sdrvied kaadr.

RKX RIX

Bkot jd marmib ka cmliog suggdstikos tk ykur

cmomgdr yku mrd tnd kod wnk lokws jdst wnmt

tnd prkjfdcs mob skfutikos mrd!


31/53



:7

Okw ekcpfdtd tnd odxt metivity.

Metivity

Dxtdob tnd sdrvied kaadr

Enkksd tnrdd wdff-lokwo krgmoismtikos. Akr dmen kod, tniol ka kod wmy ka dxtdobiog

tnd sdrvied kaadr, wnien cmy jdodait tnd jusiodss.

Omcd ka krgmoismtiko Nkw tnd sdrvied kaadr ekufb jd dxtdobdb

Okw bk tnd smcd akr ykur kwo krgmoismtiko

Omcd ka krgmoismtiko Nkw tnd sdrvied kaadr ekufb jd dxtdobdb

Moktndr wmy ka dosuriog tnmt m okt-akr-prkait krgmoismtiko is pdrakrciog wdff is tk fkkl mt

tnd mbbdb sdrvied vmfud tnmt it prkvibds tk its eustkcdrs. Fkkl mt tnis bdaioitiko ka mbbdb

sdrvied vmfud.

Bdaioitiko

Mbbdb sdrvied vmfud

Mbbdb sdrvied vmfud is tnd dxtrm, kvdr mob mjkvd tndjmsie prkbuet kr sdrvied prkvibdb, tnmt mo krgmoismtikokaadrs tk its eustkcdrs. Rnis mbbdb sdrvied vmfudrdprdsdots dxtrm sdrvied jdodaits tnmt emo trufy bdfignttnd eustkcdrs mob lddp tndc fkymf.


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:>

Mbbdb sdrvied vmfud

=.> Jdoencmrliog

Wnmtdvdr mo krgmoismtikos mics mrd, eustkcdr sdrvied is vdry icpkrtmot tk menidviog

tndc. Eustkcdr sdrvied emo donmoed rdputmtiko mob givd mbbdb sdrvied vmfud.

Jdoencmrliog snkufb jd usdb tk dosurd tnmt tnd fdvdf ka eustkcdr sdrvied is ms nign ms

pkssijfd.

Bdaioitiko

XdrakrcmoedJdoencmrliog

Xdrakrcmoed Jdoencmrliog is tnd prkedss ka tryiog tkrdmen tmrgdt fdvdfs ka pdrakrcmoed tnmt mrd menidvdb jytnd jdst krgmoismtikos. Rnd krgmoismtikos ekufb jd iotnd smcd sdetkr, kr moktndr sdetkr.

Jdoencmrliog is gkkb akr yku mob gkkb akr ykur eustkcdrs. Ia yku jdoencmrl ykur fdvdfs

ka eustkcdr sdrvied mgmiost ktndr krgmoismtikos (kr ktndr sdetkrs, kr dvdo ktndr ekuotrids)

yku wiff jd mwmrd ka tnd jdst prmetied. Yku wiff jd iospirdb tk ekpy dfdcdots ka tnmt jdst

prmetied tk ykur kwo situmtiko. Jdoencmrliog is okt sicpfy rdmeniog tnd smcd stmobmrb

tnmt ktndrs nmvd rdmendb. It is rdmffy mjkut rmisiog tnd fdvdf ka sdrvied tnmt yku prkvibd tk

tnd jdst pkssijfd. Ia yku emo bk tnmt tndo yku wiff bdfignt ykur eustkcdrs mob dstmjfisn m

rdputmtiko akr dxedffdoed.


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:9

Jdoencmrl mgmiost tnd jdst krgmoismtiko tnmt yku lokw ka. Rniol ka jusiodssds tnmt mrd

wdff lokwo akr tndir dxedffdot eustkcdr sdrvied. Okw try tk trmosadr tnmt dxedffdoed tk

ykur kwo krgmoismtiko. Rnis is nkw tk dxedf mt eustkcdr sdrvied jd biaadrdot mob

iookvmtivd. Rniol ka wmys ka bdfigntiog ykur eustkcdrs tnmt ok-kod dfsd nms tnkugnt ka.

Okw ekcpfdtd tnd odxt metivity.

Metivity

Emsd Utuby 0 Xdrakrcmoed jdoencmrliog

Fkkl mt tnis smcpfd emsd stuby arkc tnd emrd sdetkr. Zdmb tnd emsd stuby mob writd

ykur moswdrs io tnd spmeds prkvibdb.

Xrk-Emrd Nkcds

Xrk-Emrd is mo krgmoismtiko tnmt ruos =4 emrd nkcds akr dfbdrfy pdkpfd. It is m okt-akr-

prkait krgmoismtiko. It nms enmritmjfd stmtus. It is auobdb jy m oucjdr ka enmritids, pfus

skcd birdet bkomtikos arkc tnd pujfie.

Enrissid Efmrld is tnd Kpdrmtikos Cmomgdr akr Xrk-Emrd, mob snd wkrls mt Ndmb Kaaied.

Und kvdrsdds tnd cmomgdcdot ka dmen ka tnd =4 emrd nkcds, cmliog surd tndy prkvibd

tnd jdst pkssijfd fdvdf ka sdrvied tk tnd eustkcdrs. Enrissid usds pdrakrcmoed

jdoencmrliog tk sdt tmrgdts akr tnd emrd nkcd cmomgdrs. Und usds ioakrcmtiko prkvibdb

jy rdsdmrendrs io tnd emrd sdetkr, wnk prkvibd stmtisties ko m rmogd ka sdrvied fdvdfs io

TL emrd nkcds. Und usds tnd sdrvied fdvdfs ka tnd ekuotrys jdst emrd nkcds ms

pdrakrcmoed jdoencmrls. Io tnis wmy snd lokws tnmt, ia Xrk-Emrd nkcds menidvd tndir

tmrgdts tndy wiff jd skcd ka tnd jdst nkcds io tnd wnkfd ekuotry.

Kod sdrvied tnmt snd wmots tk icprkvd is nkw tnd stmaa io tnd nkcds rdspkob tk rdqudsts

arkc tnd rdfmtivds ka tnd dfbdrfy pmtidots. Enrissid nms sdt tnd akffkwiog tmrgdts akr tnd

ydmr mndmb. Emrd nkcd cmomgdrs cust bk wnmtdvdr is oddbdb tk try tk cddt tndsd

tmrgdts.


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58

Xdrakrcmoed mic JdoencmrlEurrdot Xrk-Emrd aigurd

Xrk-Emrdtmrgdt

= Rk ioakrc rdfmtivds quielfy ka moyenmogd io tnd pmtidots ekobitiko

5 nkurs 7.4 nkurs 5 nkurs

: Rk ioerdmsd tnd cmxicuc visitiognkurs pdr wddl

:8 nkurs > nkurs =4 nkurs

5 Rk rdbued tnd mvdrmgd ticd tkrdspkob tk m tdfdpnkod cdssmgd

24 cioutds :.4 nkurs = nkur

]udstikos Ykur moswdrs

Wnmt cignt tnd Xrk-Emrd nkcdcmomgdrs oddb tk bk tk menidvdRmrgdt =;

Ia tnd nkcds menidvd Rmrgdt :, wnmtwiff tnd eustkcdrs tniol ka tnis;

Wnmt prkjfdcs cignt tnd cmomgdrs mobstmaa ekcd merkss io tryiog tk menidvdRmrgdt 5;

Bk yku tniol mff tmrgdts emo jdcdmsurdb ms oucjdrs, fild tnd kodsmjkvd; Ia okt, wnmt ktndr liobs katmrgdts emo jd sdt;

Nkw ekufb Enrissid aiob kut tnd gdodrmffdvdf ka eustkcdr smtisametiko witndmen ka tnd Xrk-Emrd nkcds;

=.9 Cdmsuriog sdrvied stmobmrbs

Rk jdoencmrl mgmiost ktndrs yku oddb tk cdmsurd ykur kwo pdrakrcmoed. Rniol ka wmys

ka bkiog tnmt. Yku cmy nmvd qudstikoomirds kr ktndr cdtnkbs ka gdttiog addbjmel. Ndrd

mrd skcd ibdms ko nkw tk usd sdrvied stmobmrbs0

Tsd eustkcdr smtisametiko qudstikoomirds

Momfysd ykur qudstikoomirds mob bk skcdtniog witn tnd rdsufts. Metiko pfmo ykur

icprkvdcdots, sk tnmt ykur eustkcdr addbjmel is usdb tk cmld m biaadrdoed

Lddp trmel ka ykur pdrakrcmoed (tnmt is ykur kwo mob ykur tdmcs pdrakrcmoed)


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5=

Xujfisn tnd rdsufts ka ykur pdrakrcmoed cdmsurdcdot cmld dmsy tk uobdrstmob

grmpns mob put tndc up ko oktied jkmrbs fdt dvdrykod lokw nkw yku mrd bkiog mob

nkw yku emo icprkvd

Unkw ykur rdsufts tk ykur eustkcdrs - tndy mrd iotdrdstdb io nkw yku mrd bkiog

Unkw ykur rdsufts tk ykur ktndr stmldnkfbdrs cmomgdrs, snmrdnkfbdrs, birdetkrs,

suppfidrs, mob dvdrykod dfsd wnk is iotdrdstdb io tnd sueedss ka ykur krgmoismtiko

Rrmel icprkvdcdots kvdr ticd put up ko tnd oktied jkmrb m grmpn snkwiog prkgrdss

mgmiost pfmoodb icprkvdcdots

=.=8 Ckcdots ka trutn

Io bdmfiogs witn eustkcdrs tndrd mrd ckcdots ka trutn. Ndrd is m bdaioitiko0

Bdaioitiko

Ckcdot ka Rrutn

M ckcdot ka trutn is m eritiemffy icpkrtmot pkiot io ticdwndo m eustkcdr akrcs mo kpioiko mjkut tndkrgmoismtikos fdvdf ka sdrvied. Mt m ckcdot ka trutntnd eustkcdr wiff ditndr bdeibd tk stmy fkymf tk tndkrgmoismtiko, kr gk dfsdwndrd, pdrnmps tk m ekcpdtitkr.

Ndrd mrd skcd dxmcpfds ka ckcdots ka trutn. Utuby tndc jdakrd yku tmelfd tnd metivity

tnmt akffkws.

Metivity

Ckcdots ka trutn

Krgmoismtiko M ckcdot ka trutn

M pmelmgd nkfibmy ekcpmoy

Rnd pkiot wndo tnd eustkcdr fkgs iotk tndekcpmoys wdjsitd. Rnd pktdotimf eustkcdr

wiff ckvd kotk moktndr sitd uofdss tnis kodsddcs dmsy tk usd.

M supdrstkrd

Rnd pkiot wndo tnd snkppdr msls mo mssistmotakr ndfp io aiobiog m prkbuet. Rnd mssistmotoddbs gkkb prkbuet lokwfdbgd ia okt, tndckcdot ka trutn is okt m gkkb kod!


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5:

Io tnd odxt metivity yku gdt tnd enmoed tk tniol mjkut tnd ckcdots ka trutn tnmt yku nmvd

dxpdridoedb ms m eustkcdr.

Metivity

Ckcdots ka trutn akr yku ms m eustkcdr

Zdcdcjdr m situmtiko wndo yku wdrd m eustkcdr. Xdrnmps it wms io m rdstmurmot, m

pujfie nkusd kr nktdf. Rniol ka tnrdd ckcdots ka trutn tnmt cmbd m jig icprdssiko ko

ykur vidw ka tnd krgmoismtikos eustkcdr sdrvied. (Rndy ekufb jd pksitivd kr odgmtivd).

=

:

5

Yku uobdrstmob wnmt ckcdots ka trutn mrd. Rndy emo jd biaadrdot akr dvdry pdrsko mob

dvdry krgmoismtiko. Wnmt yku emo jd surd ka, tnkugn, is tnmt tnd eustkcdrs ka ykur

krgmoismtiko bk nmvd tndir kwo ckcdots ka trutn. Io tnd odxt metivity yku wiff jd mjfd tk

ibdotiay skcd ckcdots ka trutn io ykur kwo krgmoismtiko, kr kod tnmt yku mrd amcifimr

witn.


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55

Metivity

Ckcdots ka trutn io ykur krgmoismtiko

Okw aiob tnrdd ckcdots ka trutn akr ykur kwo krgmoismtiko. Jridafy dxpfmio dmen kod.

Cy krgmoismtiko 5 ckcdots ka trutn

=

:

5


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52

=.== Udfa-mssdsscdot

Ckbufd = Udfa-mssdsscdot

Io dmen emsd tiel tnd moswdr tnmt jdst aits tnd qudstiko.

Ucifiog mt tnd eustkcdr M

Rnd addfiog ka jdiog nmppy witn tndsdrvied prkvibdb

J

= Eustkcdr smtisametiko is0

Aiffiog io tnd smtisametikoqudstikoomird E

Unkwiog tndc tnd odw jrkenurd M

Nmobfiog tndir ekcpfmiots J

: Yku emo gdt addbjmel arkcykur eustkcdrs jy0

Rmliog tndir pmycdot E

Endel sdrvied givdo mgmiost edrtmioeritdrim

M

Mrd mff juydrs ka prkbuets J

5 Cystdry snkppdrs0

Mrd eustkcdrs wnk juy ko icpufsd E

Rdff tndc mff mjkut ykur prkbuets mobsdrvieds

M

Zdmb tnd odwspmpdrs J

2 M gkkb wmy kauobdrstmobiog wnmteustkcdrs dxpdet is tk0

Xut ykursdfa io tnd eustkcdrs snkds E

Rnd cmomgdr emrrids kut ykurmpprmismf

M

Eustkcdrs akrc mo kpioiko mjkutykur fdvdf ka sdrvied

J

4 Ckcdots ka trutn mrd wndo0

Rnd ekcpmoy nms aiomoeimf prkjfdcs E


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54

=.=: Fdmroiog fkg

Okw ekcpfdtd ykur fdmroiog fkg.

Metivity

Fdmroiog fkg akr Ckbufd =

Mbb itdcs tk ykur fdmroiog fkg. Wndo yku gdt tk tnd dob ka tnd prkgrmccd yku wiff

oddb tk rdaiod tndsd itdcs tk prkbued m efdmr metiko pfmo.

Wnmt I nmvd fdmrodb

=

:

5

2

4

Metikos pfmoodb Rmrgdt bmtd

=

:

5

2

4


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51

Ckbufd succmry

Wdff bkod io tnis Ckbufd yku nmvd fdmrodb mjkut tnd jmsie cdmoiogs mob

ekoedpts ka eustkcdr sdrvied. Yku nmvd ibdotiaidb wnmt eustkcdr sdrvied

cdmos, mob yku nmvd bisekvdrdb wnmt eustkcdrs dxpdet io m vmridty ka

krgmoismtikos. Ckcdots ka trutn mrd icpkrtmot jdemusd tndy ndfp eustkcdrs tk

`ubgd ykur krgmoismtiko. Rndrd is m efdmr biaadrdoed jdtwddo gkkb mob pkkr

eustkcdr sdrvied mob yku nmvd sddo skcd dxmcpfds ka dxedffdot sdrvied arkc

vdry sueedssauf krgmoismtikos. Jdoencmrliog is usdb tk fdmro jdst prmetied

arkc, kr snmrd it witn ktndr krgmoismtikos. Rndsd cignt jd sicifmr krgmoismtikos

kr vdry biaadrdot kods tk ykur kwo.


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:88

Moswdrs tk Udfa-Mssdsscdots

Ckbufd = Udfa-Mssdsscdot0 Jmsie Ekoedpts ka Eustkcdr Udrvied

= J : J 5 M 2 E 4 J

Ckbufd : Udfa-Mssdsscdot0 Bdvdfkpiog Zdfmtikosnips witn Ykur Eustkcdrs

= M : J 5 E 2 E 4 M

Ckbufd 5 Udfa-Mssdsscdot0 Eustkcdr Udrvied io Biaadrdot Krgmoismtikos

= J : E 5 M 2 E 4 M

Ckbufd 2 Udfa-Mssdsscdot0 Cmten Admturds mob Jdodaits

= J : E 5 J 2 M 4 J

Ckbufd 4 Udfa-Mssdsscdot0 Ekccuoiemtd Daadetivdfy

= J : J 5 M 2 E 4 J

Ckbufd 1 Udfa-Mssdsscdot0 Bdfivdr Udrvied Dxedffdoed Rnrkugn Rdmcwkrl

= E : J 5 E 2 J 4 M

Ckbufd 7 Udfa-Mssdsscdot0 Uystdcs akr Bdfivdriog Udrvied Dxedffdoed

= J : M 5 J 2 M 4 E

Ckbufd > Udfa-Mssdsscdot0 Fmws mob Ekbds ka Xrmetied

= M : E 5 M 2 E 4 E

Ckbufd 9 Udfa-Mssdsscdot0 Rnd Yku Ametkr

= M : E 5 M 2 E 4 M


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:8=

U/OQ] Lokwfdbgd Cmtrix

Rnis cmtrix snkws tnd wndrd tnd lokwfdbgd mob uobdrstmobiog rdquirdcdots ka tnd T.L.s

Fdvdf : OKU akr Eustkcdr Udrvied mrd ekvdrdb io tnis Jdst Xrmetied Guibd.

U/OQ] Lokwfdbgd Cmtrix

Rnis cmtrix snkws wndrd tk aiob tnd lokwfdbgd itdcs ka dmen U/OQ] Toit io tnis Jdst

Xrmetied Guibd.

Toit = Xrdpmrd ykursdfa tk bdfivdr gkkb eustkcdr sdrvied

Lokwfdbgd itdc Udetiko

=m wnmt tnd krgmoismtiko bkds 5.: 2.:

=j wnmt sdrvieds kr prkbuets tnd krgmoismtiko prkvibds=.7 2.:

2.5

=e wnmt tnd ldy admturds ka tnd krgmoismtikos sdrvieds kr prkbuets mrd 2.5

=b wnmt tnd ldy jdodaits ka tnd krgmoismtikos sdrvieds kr prkbuets mrd 2.5

=d wnmt tnd strueturd ka tnd krgmoismtiko is :.2

=a wnmt m eustkcdr is :.:

=g wnk tnd krgmoismtikos eustkcdrs mrd 2.5=n wnmt juifbiog mo krgmoismtikos rdputmtiko cdmos :.5

=i wnmt emo bmcmgd mo krgmoismtikos rdputmtiko :.4

=` wnmt eustkcdr sdrvied is =.:

=lnkw eustkcdr smtisametiko bdpdobs ko eustkcdr dxpdetmtikos mob sdrviedbdfivdry

=.2

=f nkw eustkcdr sdrvied maadets tnd sueedss ka tnd krgmoismtiko :.1

=c tnd ldy eustkcdr sdrvied rdquirdcdots ka tnd `kj :.2

=onkw ekcpmoy prkedburds ekotrijutd tk ekosistdot mob rdfimjfd eustkcdrsdrvied

7.5

=k tnd liobs ka ioakrcmtiko tnd krgmoismtiko lddps mjkut its eustkcdrs >.2


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:8:

Toit 4 Xrkvibd eustkcdr sdrvied witnio tnd rufds


4m krgmoismtikomf prkedburds tnmt rdfmtd tk ykur `kj >.: >.==

4j ficits ka wnmt yku mrd mffkwdb tk bk >.:

4e wnmt cignt dobmogdr eustkcdrs kr tndir prkpdrty >.7

4b wnmt ndmftn mob smadty risls mob nmzmrbs cignt jd amedb jy ykur eustkcdrs >.7

4d wny it is icpkrtmot tk rdspdet eustkcdr mob krgmoismtiko ekoaibdotimfity >.2

4a tnd cmio rdgufmtikos tnmt mppfy tk ykur `kj >.:

4g

tnd cmio tniogs yku cust bk mob okt bk io ykur `kj uobdr fmws ekvdriog0 dqumf kppkrtuoitids bismjifity bisericiomtiko bmtm prktdetiko ndmftn mob smadty

dcpfkycdot rdspkosijifity mob rignts ekosucdr prktdetiko

2.4>.1>.2>.7

>.:>.5

4ntnd sdeurity mrrmogdcdots ka ykur krgmoismtiko mob nkw tndy mppfy tk ykur`kj rkfd

>.7

Toit 9 Givd eustkcdrs m pksitivd icprdssiko ka ykursdfa mob ykur krgmoismtiko


9m ykur krgmoismtikos stmobmrbs akr mppdmrmoed mob jdnmvikur4.1 4.>

9.59j

ykur krgmoismtikos guibdfiods akr nkw tk rdekgoisd wnmt ykur eustkcdrwmots mob rdspkob mpprkprimtdfy

2.5

9eykur krgmoismtikos rufds mob prkedburds rdgmrbiog tnd cdtnkbs kaekccuoiemtiko yku usd

4.5 4.24.9 4.=8

9b nkw tk rdekgoisd wndo m eustkcdr is mogry kr ekoausdb4.2 9.5

9.4

9dykur krgmoismtikos stmobmrbs akr ticdfiodss io rdspkobiog tk eustkcdrqudstikos mob rdqudsts akr ioakrcmtiko

=.9 2.2>.2


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:85

Toit =8 Xrkcktd mbbitikomf sdrvieds kr prkbuets tk eustkcdrs


=8m ykur krgmoismtikos prkedburds mob systdcs akr doekurmgiog tnd usd kambbitikomf sdrvieds kr prkbuets 2.1

=8j nkw tnd usd ka mbbitikomf sdrvieds kr prkbuets wiff jdodait ykur eustkcdrs 2.1

=8enkw ykur eustkcdrs usd ka mbbitikomf sdrvieds kr prkbuets wiff jdodait ykurkrgmoismtiko

2.1

=8b tnd cmio ametkrs tnmt ioafudoed eustkcdrs tk usd ykur sdrvieds kr prkbuets :.2 2.1

=8dnkw tk iotrkbued mbbitikomf sdrvieds kr prkbuets tk eustkcdrs kutfioiog tndirjdodaits, kvdrekciog rdsdrvmtikos mob mgrddiog tk prkvibd tnd mbbitikomfsdrvieds kr prkbuets

2.1

=8ankw tk givd mpprkprimtd, jmfmoedb ioakrcmtiko tk eustkcdrs mjkut sdrviedskr prkbuets

2.5 2.1

Toit == Xrkedss eustkcdr sdrvied ioakrcmtiko


==mykur krgmoismtikos prkedburds mob guibdfiods akr ekffdetiog, rdtridviog mobsuppfyiog eustkcdr sdrvied ioakrcmtiko

7.== >.2

==j nkw tk ekffdet eustkcdr sdrvied ioakrcmtiko daaieidotfy mob daadetivdfy 7.==

==e nkw tk kpdrmtd tnd eustkcdr sdrvied ioakrcmtiko stkrmgd systdc 7.==

==bwny prkedssiog eustkcdr sdrvied ioakrcmtiko ekrrdetfy cmlds mo icpkrtmotekotrijutiko tk daadetivd eustkcdr sdrvied

7.==

==d tnd icpkrtmoed ka mttdotiko tk bdtmif wndo prkedssiog eustkcdr sdrviedioakrcmtiko 7.==

==a fdgmf mob rdgufmtkry rdstrietikos ko tnd stkrmgd ka bmtm >.2

Toit =: Fivd up tk tnd eustkcdr sdrvied prkcisd


=:m

tnd ldy admturds, ckcdots ka trutn (tnksd pkiots io tnd eustkcdr sdrviedprkedss tnmt nmvd tnd ckst icpmet ko tnd eustkcdr dxpdridoed) mobeustkcdr dxpdridoeds tnmt bdaiod tnd krgmoismtikos sdrvied kaadr, visiko mobprkcisd

5.: =.=8

=:jwmys io wnien stmaa emo ekotrijutd tk ekccuoiemtiog tnd sdrvied visiko krprkcisd tk eustkcdrs

:.2

=:esmfds, cmrldtiog mob/kr pujfie rdfmtikos rdmskos akr bdaioiog m sdrvied kaadr,visiko mob prkcisd

:.2

=:bnkw wkrbs emo jd usdb mob mbmptdb tk rdafdet m bdaiodb sdrvied kaadr, visikomob prkcisd

2.2

=:dnkw metikos emo jd usdb mob mbmptdb tk rdafdet m bdaiodb sdrvied kaadr,visiko mob prkcisd

2.2


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:82

Toit =5 Cmld eustkcdr sdrvied pdrskomf


=5m nkw usd ka ykur eustkcdrs omcd cmlds sdrvied ckrd pdrskomf :.2 2.1

=5j pdrskomfity typds mob tndir rdedptivdodss tk pdrskomfisdb sdrvieds 4.> 9.5

=5etypds ka pdrskomf ioakrcmtiko mjkut eustkcdrs tnmt snkufb mob snkufb okt jdldpt ko rdekrb

>.2

=5badmturds ka pdrskomf sdrvied tnmt mrd ckst mpprdeimtdb jy eustkcdrs witniobivibumf oddbs

2.4

=5djkby fmogumgd mob mpprkmends tk ekccuoiemtiko tnmt mrd gdodrmffyiotdrprdtdb ms kpdo

4.4

=5aykur krgmoismtikos guibdfiods ko metikos tnmt mrd pdrcissijfd kutsibd ka tndokrcmf rkutiods mob prkedburds

>.: >.==

=5gykur kwo prdadrdoeds mob ekcakrt fdvdfs rdfmtiog tk nkw yku mrd wiffiog mobmjfd tk pdrskomfisd sdrvied

4.> 9.59.7

Toit =2 Gk tnd dxtrm cifd io eustkcdr sdrvied


=2m ykur krgmoismtikos sdrvied kaadr =.7

=2j nkw eustkcdrs akrc dxpdetmtikos ka tnd sdrvied tndy wiff rdedivd =.2

=2ewnmt typds ka sdrvied metiko ckst eustkcdrs wiff sdd ms mbbiog vmfud tk tndeustkcdr sdrvied tndy nmvd mfrdmby nmb

=.7

=2b

ykur krgmoismtikos rufds mob prkedburds tnmt bdtdrciod ykur mutnkrity tk gk

tnd dxtrm cifd >.: >.==

=2drdfdvmot fdgisfmtiko mob rdgufmtiko tnmt icpmet ko ykur arddbkc tk gk tnddxtrm cifd

>.: >.==

=2ankw ykur krgmoismtiko rdedivds eustkcdr sdrvied addbjmel ko tnd typds kaeustkcdr dxpdridoed tnmt nms icprdssdb tndc

=.9 7.7

=2g ykur krgmoismtikos prkedburds akr cmliog enmogds io its sdrvied kaadr 7.1


46/53



:84

Toit =4 Bdmf witn eustkcdrs io writiog kr usiog IER


=4m tnd icpkrtmoed ka usiog efdmr mob ekoeisd fmogumgd 4.:

=4jtnd mbbitikomf sigoiaiemoed mob pktdotimf risls iovkfvdb io ekccittiog mekccuoiemtiko tk m pdrcmodot rdekrb akrcmt

>.2

=4etnd daadets ka styfd mob tkod ko tnd rdmbdr ka m writtdo kr IERekccuoiemtiko

4.=8

=4btnd icpkrtmoed ka mbmptiog ykur fmogumgd tk cddt tnd oddbs ka eustkcdrswnk cmy aiob tnd ekccuoiemtiko nmrb tk uobdrstmob

4.=8 7.==>.1

=4dykur krgmoismtikos guibdfiods mob prkedburds rdfmtiog tk writtdoekccuoiemtiko mob tnd usd ka IER tk ekccuoiemtd

4.=8 >.2

=4ankw tk kpdrmtd dquipcdot usdb akr prkbueiog mob sdobiog writtdo kr IERekccuoiemtikos

7.==

=4gtnd icpkrtmoed ka lddpiog ykur eustkcdr ioakrcdb ia tndrd is fildfy tk jd moybdfmy io rdspkobiog tk m ekccuoiemtiko

7.> 7.==

=4ntnd risls msskeimtdb witn tnd ekoaibdotimfity ka writtdo kr IERekccuoiemtikos

>.2

Toit =1 Bdmf witn eustkcdrs amed tk amed


=1mtnd icpkrtmoed ka spdmliog efdmrfy mob sfkwfy wndo bdmfiog witn m eustkcdramed tk amed

4.2

=1jtnd icpkrtmoed ka tmliog tnd ticd tk fistdo emrdauffy tk wnmt tnd eustkcdr is

smyiog4.2

=1eykur krgmoismtikos prkedburds tnmt icpmet ko tnd wmy yku mrd mjfd tk bdmfwitn ykur eustkcdrs amed tk amed

4.2

=1b tnd admturds mob jdodaits ka ykur krgmoismtikos sdrvieds kr prkbuets 2.5

=1dykur krgmoismtikos sdrvied kaadr mob nkw it maadets tnd wmy yku bdmf witneustkcdrs amed tk amed

=.7 4.2

=1atnd prioeipfds ka jkby fmogumgd tnmt domjfd yku tk iotdrprdt eustkcdraddfiogs witnkut vdrjmf ekccuoiemtiko

4.4

=1gnkw iobivibumf trmosmetikos jdtwddo pdkpfd emo jd uobdrstkkb jy usiog mjdnmvikurmf ckbdf suen ms trmosmetikomf momfysis

4.>

=1nwny tnd dxpdetmtikos mob jdnmvikur ka iobivibumf eustkcdrs wiff bdcmobbiaadrdot rdspkosds tk erdmtd rmppkrt mob menidvd eustkcdr smtisametiko

4.>

=1i tnd mgrddb mob rdekgoisdb sdetkr euds io eustkcdr jdnmvikur tnmt iobiemtdtnmt ykur eustkcdr dxpdets m pmrtieufmr metiko jy yku 4.2 4.44.7 >.==


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:81

Toit =7 Bdmf witn eustkcdrs jy tdfdpnkod


=7m tnd icpkrtmoed ka spdmliog efdmrfy mob sfkwfy wndo bdmfiog witn eustkcdrsjy tdfdpnkod

4.9

=7jtnd daadets ka scifiog mob ktndr ameimf dxprdssikos tnmt emo jd bdtdetdb jyskcdjkby fistdoiog tk yku ko tnd tdfdpnkod

4.9

=7etnd icpkrtmoed ka mbmptiog ykur spdden tk cddt tnd oddbs ka eustkcdrswnk cmy aiob ykur fmogumgd kr meedot nmrb tk uobdrstmob

4.9

=7bykur krgmoismtikos guibdfiods mob prkedburds akr tnd usd ka tdfdpnkoddquipcdot

4.9

=7dykur krgmoismtikos guibdfiods mob prkedburds akr wnmt snkufb jd smibburiog tdfdpnkod ekovdrsmtikos witn eustkcdrs

4.9

=7a wnmt bdtmifs snkufb jd ioefubdb ia tmliog m cdssmgd akr m ekffdmgud 4.9

=7g nkw tk kpdrmtd tnd krgmoismtikos tdfdpnkod dquipcdot 4.9

=7n tnd icpkrtmoed ka lddpiog ykur eustkcdr ioakrcdb ia tndy mrd ko nkfbburiog m emff

4.9

=7i tnd icpkrtmoed ka okt tmfliog kvdr mo kpdo tdfdpnkod 4.9

=7` ykur krgmoismtikos guibdfiods akr nmobfiog mjusivd emffs 4.9

Toit := Bdfivdr rdfimjfd eustkcdr sdrvied


:=m ykur krgmoismtikos prkedburds mob systdcs akr bdfivdriog eustkcdr sdrvied >.: >.==

:=j cdtnkbs kr systdcs akr cdmsuriog mo krgmoismtikos daadetivdodss iobdfivdriog eustkcdr sdrvied

=.9 7.7

:=e ykur krgmoismtikos prkedburds mob systdcs akr endeliog sdrvied bdfivdry :.2 7.7

:=b ykur krgmoismtikos rdquirdcdots akr ndmftn mob smadty io ykur mrdm ka wkrl >.7

Toit :: Bdfivdr eustkcdr sdrvied ko ykur eustkcdrs prdcisds


::m

tnd icpkrtmoed ka sdositivity tk pdkpfds addfiogs mjkut tndir kwo prdcisds

mob pkssdssikos >.7

::jtnd rdgufmtkry mob fdgmf rdstrietikos ko wnmt yku emo mob emookt bk io mffmspdets ka ykur wkrl

>.: >.7

::e tnd iosurmoed icpfiemtikos ka wkrliog ko ykur eustkcdrs prdcisds >.7

::btnd krgmoismtikomf prkedburds yku wkufb tmld ia moy meeibdotmf bmcmgd isioeurrdb jy yku ko ykur eustkcdrs prdcisds

>.7


48/53



:87

Toit :5 Zdekgoisd bivdrsity wndo bdfivdriog eustkcdr sdrvied


:5m tnd icpkrtmoed ka rdekgoisiog bivdrsity io rdfmtiko tk mgd, bismjifity, omtikomfkrigio, rdfigiko, sdxumf kridotmtiko, vmfuds, dtnoie eufturd, dbuemtiko,fiadstyfd, jdfidas, pnysiemf mppdmrmoed, skeimf efmss mob dekokcie stmtus

2.4 >.1

:5jrdmskos wny ekosibdrmtiko ka bivdrsity mob ioefusiko issuds maadet eustkcdrsdrvied

2.4

:5ekrgmoismtikomf guibdfiods tk cmld eustkcdr sdrvied ioefusivd akr bivdrsdgrkups ka eustkcdrs

2.4 >.1

:5b fdgmf usd mob cdmoiog ka tnd wkrb rdmskomjfd >.1

:5d nkw tk kjsdrvd mob iotdrprdt oko-vdrjmf efuds 2.4

:5ankw tk fistdo metivdfy akr efuds mjkut ykur eustkcdrs dxpdetmtikos moboddbs

4.4 4.7

:5gtdenoiquds akr kjtmioiog mbbitikomf ioakrcmtiko arkc eustkcdrs tnrkugn

tmetauf mob rdspdetauf qudstikos

2.4 4.2

4.7:5n

jdnmvikur tnmt cignt emusd kaadoed tk spdeiaie grkups ka pdkpfd tk wnkc ykurdgufmrfy prkvibd eustkcdr sdrvied

2.4 >.1

:5inkw tk icprdss spdeiaie grkups ka pdkpfd tk wnkc yku rdgufmrfy prkvibdeustkcdr sdrvied

2.4 >.1

Toit 1 Zdekgoisd mob bdmf witn eustkcdr qudrids, rdqudsts mob prkjfdcs


1m wnk io tnd krgmoismtiko is mjfd tk givd ndfp mob ioakrcmtiko 2.:

1j ficits ka wnmt tndy mrd mffkwdb tk bk >.: >.==

1e wnmt prkadssikomf jdnmvikur is 9.:

1b nkw tk spdml tk pdkpfd wnk mrd bissmtisaidb4.> 7.99.5 9.4

1d nkw tk bdmf witn biaaieuft pdkpfd 4.> 7.9

1g wnmt eustkcdrs okrcmffy dxpdet =.2 7.2

1n nkw tk rdekgoisd m prkjfdc arkc wnmt m eustkcdr smys kr bkds 4.7 9.5

1i wnmt liobs ka jdnmvikurs/metikos wkufb cmld situmtikos wkrsd 4.> 9.5

1`tnd krgmoismtikomf prkedburds yku cust akffkw wndo yku bdmf witn prkjfdcskr ekcpfmiots

7.7 7.>

1l uobdrstmob tnd typds ka jdnmvikur tnmt cmlds m prkjfdc wkrsd4.> 9.5

9.4


49/53



:8>

Toit 5= Zdskfvd eustkcdr sdrvied prkjfdcs


5=m krgmoismtikomf prkedburds mob systdcs akr bdmfiog witn eustkcdr sdrviedprkjfdcs

7.>

5=j nkw tk bdausd pktdotimffy strdssauf situmtikos4.> 7.>

9.4

5=e nkw tk odgktimtd 4.> 7.>

5=b tnd ficitmtikos ka wnmt yku emo kaadr ykur eustkcdr 7.>

Toit 51 Bdvdfkp eustkcdr rdfmtikosnips


51m tnd icpkrtmoed ka eustkcdr rdtdotiko :.5 :.4

51j nkw ykur kwo jdnmvikur maadets tnd jdnmvikur ka tnd eustkcdr 4.>

51e nkw tk jdnmvd mssdrtivdfy mob prkadssikomffy mt mff ticds 9.4

51b nkw tk bdausd pktdotimffy strdssauf situmtikos4.> 7.>

9.4

51d tnd ficitmtikos ka tnd sdrvied kaadr =.7 5.5

51a nkw eustkcdr dxpdetmtikos cmy enmogd ms tndy bdmf witn ykur krgmoismtiko :.4

51gtnd ekst mob rdskured icpfiemtikos ka mo dxtdosiko ka tnd sdrvied kaadr tkcddt kr dxeddb eustkcdr dxpdetmtikos

:.4 2.1

51ntnd ekst icpfiemtikos ka jriogiog io odw eustkcdrs ms kppksdb tk rdtmioiog

dxistiog eustkcdrs

:.4

51i wnk tk rdadr tk wndo ekosibdriog moy vmrimtiko tk tnd sdrvied kaadr 2.1 >.:

Toit 57 Uuppkrt eustkcdr sdrvied icprkvdcdots


57m nkw eustkcdr dxpdridoed is ioafudoedb jy tnd wmy sdrvied is bdfivdrdb =.2 :.4

57j nkw eustkcdr addbjmel is kjtmiodb =.9 7.7

57enkw tk wkrl witn ktndrs tk ibdotiay mob suppkrt enmogd io tnd wmy sdrvied is

bdfivdrdb

7.2 7.1

7.7

57bwny it is icpkrtmot tk givd m pksitivd icprdssiko tk ykur eustkcdr mjkut tndenmogds cmbd jy ykur krgmoismtiko dvdo ia yku bismgrdd witn tndc

4.: 9.19.9


50/53



:89

Toit 5> Bdvdfkp pdrskomf pdrakrcmoed tnrkugn bdfivdriog eustkcdr sdrvied


5>m ykur krgmoismtikos systdcs mob prkedburds akr bdvdfkpiog pdrskomfpdrakrcmoed io eustkcdr sdrvied 9.:

5>j nkw ykur jdnmvikur nms mo daadet ko tnd jdnmvikur ka ktndrs 1.2 9.:

5>enkw daadetivd fdmroiog bdpdobs ko m prkedss ka pfmooiog, bkiog mobrdvidwiog

:.2

5>b nkw tk rdvidw daadetivdfy ykur pdrskomf strdogtns mob bdvdfkpcdot oddbs 9.>

5>dnkw tk put tkgdtndr m pdrskomf bdvdfkpcdot pfmo tnmt wiff juifb ko ykurstrdogtns mob kvdrekcd ykur wdmlodssds io mrdms tnmt mrd icpkrtmot tkeustkcdr sdrvied

Fdmroiogfkgs + 9.>

5>a nkw tk meedss skureds ka ioakrcmtiko mob suppkrt akr ykur fdmroiog 9.>

5>g nkw tk kjtmio usdauf mob ekostruetivd pdrskomf addbjmel arkc ktndrs1.4 1.1

9.>

5>n nkw tk rdspkob pksitivdfy tk pdrskomf addbjmel 9.: 9.59.7 9.>


51/53



:=8

Zdadrdoeds

Rdxts

Mrcistdmb, E., Jdmcisn, O. mob Lidfy, @., :88=, Dcdrgiog sliffs akr m enmogiog dekokcy0Dvkfutiko ka tnd Eustkcdr Udrvied Xrkadssikomf, Iostitutd ka Eustkcdr Udrvied.

Jmrfkw, O., :88=, Jmttdrids Ioefubdb!0 Erdmtiog Fdgdobmry Udrvied, Zmobkc Nkusd JusiodssJkkls

Jdrod, D., :882, Gmcds Xdkpfd Xfmy0 Rnd Xsyenkfkgy ka Nucmo Zdfmtikosnips, XdoguioJkkls Ftb

Ekbfiog, U., =99>, Jdoencmrliog, Gkwdr

Iostitutd ka Eustkcdr Udrvied, :881, Omtikomf Keeupmtikomf Utmobmrbs io Eustkcdr Udrvied:881,Iostitutd ka Eustkcdr Udrvied

@knostko, Z., :88=, Udrvied Dxedffdoed 3 Zdputmtiko 3 Xrkait, Iostitutd ka Eustkcdr Udrvied

@knostko, Z., :885, Bdfivdriog Udrvied Dxedffdoed0 Rnd Qidw arkc tnd Arkot Fiod, Iostitutdka Eustkcdr Udrvied

Ucitn, U. mob Wnddfdr, @., :88:, Cmomgiog tnd Eustkcdr Dxpdridoed0 Ruroiog Eustkcdrsiotk Mbvkemtds, Aiomoeimf Ricds Xrdotied Nmff

Zdsdmren rdpkrts

MJM Zdsdmren Ftb mob Uurrdy Toivdrsity, :885, Zdsdmren Zdpkrt, MJM Zdsdmren Ftb

Jmio & Ek., =99>, Rnd Auturd ka Eustkcdr Udrvied, Iostitutd ka Eustkcdr Udrvied

@mcds, G., :885, Omtikomf Ekcpfmiots Eufturd Uurvdy :885, RCI/Iostitutd ka EustkcdrUdrvied

Niels, E., :882, Omtikomf Ekcpfmiots Eufturd Uurvdy :882, RCI/Iostitutd ka EustkcdrUdrvied

Eustkcdr sdrvied wdjsitds

www.iostitutdkaeustkcdrsdrvied.ekc Iostitutd ka Eustkcdr Udrvied

www.deustkcdrsdrviedwkrfb.ekc D-Eustkcdr Udrvied Wkrfb

www.eustkcdrsdrviedmwmrbs.ekc Eustkcdr Udrvied Mwmrbs

www.eustkcdr=st.ek.ul Eustkcdr =stIotdromtikomf


52/53



:==

Iobdx

meeibdots, =17

metivd fistdoiog, 94

mbbdb sdrvied vmfud, :4, :7

mggrdssivd jdnmvikur, =>5

mggrdssivd eustkcdrs, =>4

mssdrtivd jdnmvikur, =>5

mssdrtivdodss, =>8, =>:

mttitubd, =>7

jdnmvikur, 97

jdoencmrliog, :>

jdodaits ka eustkcdr sdrvied, 27

jkby icmgd, 9:

jkby fmogumgd, 79, 98

edrtiaiemtd io eustkcdr sdrvied, ==

efksd tnd smfd, >=

efksdb qudstikos, =85

ekbds ka prmetied, =44ekccuoiemtd, >1

ekccuoiemtiog ko tnd tdfdpnkod, =88

ekcpfmiots, =2=, =25

ekosucdr fmws, =41, =47, =72

ekosucdr prktdetiko, =47

ekpyrignt, =78, =72, =7=

Erdbit Met, =47

eustkcdr enmrtdr, 1>eustkcdr dxpdetmtikos, =7, =>, =58

eustkcdr addbjmel, =5>, =59

eustkcdr fkymfty, 22, 24, 21

eustkcdr prdadrdoeds, =5:

eustkcdr rdfmtikosnips, 5>, 59

eustkcdr smtisametiko, =4, =1

eustkcdr sdrvied, =:, =5, 4=, 45, :=8

eustkcdr sdrvied prkedburds, =:9

eustkcdr sdrvied prkadssikomf, 2, =79,

=>:, =9:

eustkcdr sdrvied trmosmetikos, :2, 28

bmtm prktdetiko, =4>, =49, =1=, =72

biaaieuft eustkcdrs, =21

bismjifity, 7:, =15

Bismjifity Bisericiomtiko Met, 7=, =15, =72

bisericiomtiko, 7:

bivdrsity, 7:

dgk stmtds, 99

dcmif, =84, =8>

dcktikomf iotdffigdoed, =>8, =>=

dqumf kppkrtuoitids, 7:, 72

Dqumf Xmy Met, 7=

dqumfity mob bivdrsity, 7=, 72, 74, =72

dxtdromf ekccuoiemtiko, >7

dxtdromf eustkcdrs, 57, 5>amed tk amed ekccuoiemtiko, >9

amx, =84, =8>

admturds mob jdodaits, 15, 12, 17

Aiomoeimf Udrvieds Met, =7=, =74

akffkw-up, =82

Akkb & Brugs Met, =41

Arddbkc ka Ioakrcmtiko =4>, =49, =1=,

=72gkiog tnd dxtrm cifd, ::

nmobfiog ekoafiet, =29

nmppiodss, =>8

Ndmftn mob Umadty mt Wkrl Met, =14, =74

Nucmo Zignts Met, =17, =74

IER, =29

iookvmtiko, =54

iosurmoed, =17


53/53


:=:

iotdromf ekccuoiemtiko, >1

iotdromf eustkcdrs, 57, ==9

iotdrpdrskomf rdfmtikosnips, =>8, =>>, =98

fmws mob rdgufmtikos, =44

fistdoiog sliffs, 95, 91, 97

cmliog m gkkb airst icprdssiko, ::

ckcdots ka trutn, 5=, 5:, 55, 49

ckokpkfy pkwdr, 4=, 42, 44, 41

cktivmtiko, =>7

Omtikomf Keeupmtikomf Utmobmrbs akr

eustkcdr sdrvied, :8=

Omtikomf Qkemtikomf ]umfiaiemtiko, ==oko-vdrjmf ekccuoiemtiko, 98

okt-akr-prkait krgmoismtiko, 4=, 45

kpdo qudstikos, =85

krgmoismtikomf strueturd, 28, 15

pmrtodrsnip, ==9

pdrakrcmoed jdoencmrliog, :>

pdrskomf kj`detivds, 9, =95

pfmo, bdfivdr, akffkw-up, 2=pksitivd fmogumgd, =2>

prkedburds, =:9

prkbuet mob sdrvied stmobmrbs, 1>

prkbuet iookvmtiko, =54, =5>

prkait cmliog krgmoismtiko, 4=

pujfiemtiko sendcds, =18

qudstikoomirds, =4, 58, 28, 25

Zmed Zdfmtikos Met, 7=

rdputmtiko, 22

rdskfvd prkjfdcs, =2:

U/OQ], =9=, :8=

Umfd mob Uuppfy ka Gkkbs Met, =41

sdetkr ekbds ka prmetied, =75

sdfa-metumfismtiko, =>8, =9=

sdfa-mssdsscdot, ==

sdrvied dxedffdoed, :, 5, :5, ==4, ==>,

==9, =:8, =:7, =28, =9=, =91, :88

sdrvied iookvmtiko, =51, =57, =5>

sdrvied kaadr, :4, 47, 4>

sdrvied rdekvdry, =28, =25

sdrvied stmobmrbs, 58, 19, 78, =58

sdx bisericiomtiko, 7=, =1=, =1:, =74strmtdgy, 59

strdss, =>8

strdss tkfdrmoed, =>:

sujcissivd jdnmvikur, =>:

systdcs, =:7, =5:, =29

tdmc wkrliog, =:=, =::

tdmcwkrl, ==4, ==>

tdfdpnkod grddtiogs, =84Rrmbds Bdseriptiko Met, =41

trmioiog, =58

trmosmetikomf momfysis, 9>, 99

uoiqud sdffiog pkiot, >8

vieikus eirefd ka jdnmvikur, =>1

visiko, 59

wdjsitds, =89, ==8, =72, :=8

Wdignts & Cdmsurds Met, =41

wiooiog ckrd jusiodss, =92

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