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Page 1: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practices for Helping Employees Thrive in Difficult

Destinations

Our thanks to today’s sponsor:

Page 2: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

BEST PRACTICES FOR HELPING EMPLOYEES THRIVE IN DIFFICULT DESTINATIONS

Page 3: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

The views, opinions, and information expressed during this webinar are those of the presenter and are not the views or opinions of Worldwide ERC®. Worldwide ERC® makes no representation or warranty with respect to the webinar or any information or materials presented therein. Users of webinar materials should not rely upon or construe the information or resource materials contained in this webinar as legal or other professional advice and should not act or fail to act based on the information in these materials without seeking the services of a competent legal or other professional.

Worldwide ERC® Webinar Disclaimer

© 2019 Worldwide ERC®

Page 4: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

Webinar Instructions

Technical difficulties? • Dial 866.779.3239, or e-mail questions to [email protected]

Sound Troubles?• If your sound quality is poor, check your Wi-Fi strength or connect via cable. • Call in using the phone number listed under the “Event Info” tab in the upper left-hand corner.

To return to meeting room window:• If you are in full screen mode, you may return to the meeting room window by clicking the View

Meeting Room button located at the bottom left corner of your screen.

Page 5: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

Q&A Instructions

• Submit questions through Q&A dialogue box

• Box is located in lower right corner of screen

• Do not use the Chat Box

• Be specific

• You may submit your question at any time

Page 6: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

• The Polling Box appears below Q&A Box

• Question will appear on slide and in the Poll Box

• Submit answer quickly

• Results will display in the same location

Polling Instructions

Page 7: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

CRP ®, GMS ®, and HRCI Credit Information

This session is available for 1 CRP® and 1 GMS® credit:• GMS ® designees must add this session to their GMS ® Renewal Application• CRP® designee attendees will receive credit automatically (within about 1 week) of this session

This session is being recorded and will be archived:• ALL may access this session until 3 November 2019• Worldwide ERC® members may access this session until 3 December 2019• Premium Learning Portal subscribers may access this session until 3 October 2021

This activity, ID No. 400854, has been approved for 1 HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Page 8: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

Today’s Presenters

Erica LaegelerDirector, Global Client Development

Gail LandazuriVice President

Tracy KautzmannDirector, Global Client Relations

Page 9: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Organizational TransitionsIndividual TransitionsEmployee & Family Transitions

Peoplemove business.

Because the best business moves depend on the best people moves.

Empower Your Employees & Business to Succeed

Page 10: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practice #4: Ensure Families & Spouses Thrive

Best Practice #3: Develop Ways to Build Community

Best Practice #1: Leverage Pre-Decision Assistance

What Makes a Destination Difficult?

Q&A

Best Practice #2: Create an Internal Mentor Program

Page 11: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

What Are Difficult Destinations?

Lifestyle Challenges

Financial Challenges

Cultural Challenges

Page 12: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practice #1Leverage Pre-Decision Assistance

Page 13: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Poll:What components do you offer in your pre-decision

package?

Page 14: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Holistic Approach to Pre-Decision Process

Spouse/Family Needs Assessment

Community Tours

Neighborhood & School Info

+ +

Home Sales & Purchase

Cost of Living Analysis

+

Page 15: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Explore Challenges & Benefits of New Community

Coaching on:• Area / Cultural Differences That

will Affect the Family• Ways to Address the Challenges• Resources & Activities • Customized Research

Page 16: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Acceptance Rates Go From:

50%

85%

Explore Challenges & Benefits of New Community

Page 17: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Opportunities Finances

Relationships Career

Page 18: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Family Expectations

Learn more on… • Spouse employment• Marketing realities• Diploma recognition• Other career options• Special needs

Page 19: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practice #2Create an Internal Mentor Program

Page 20: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Poll:Do you currently offer a mentorship program for

transferees?

Page 21: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Mentor Programs

Low-Cost Benefits:

Ease the transition

Increase knowledge about how the office operates

Share the company culture

Encourage local knowledge sharing

Page 22: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Make sure it’s a good fit

Offer an initial “chemistry meeting”

Ensure buy-in from mentor & mentee

Look for shared cultural

experiences

Page 23: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Beyond the CompanyIdeal State

Provides motivation and guidance.

Offers ways to apply skills & knowledge in the new environment.

Empowers employees to see tangible and positive results!

Page 24: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practice #3Develop Ways to Build Community

Page 25: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

• Rich in culture

• High quality of life

• Exciting experiences

• Historical sites

Switzerland…

Page 26: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

11%Rate of Early Return

4M CHfFinancial Loss to the

Company

Switzerland…

Page 27: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Roller Coaster of Emotions

Loneliness Fear Financial Concerns

Getting Settled

Excitement

Before the Move After the Move

Page 28: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Ease Rookie Jitters

Where to Live

Top Relocation Concerns

Making Friends

Finding Resources

Fitting in at the Office

Page 29: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

What Clients Have Put in Place

Page 30: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Foster Community Among Spouses/Partners

Networking Events Workshops Social Groups

Page 31: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Best Practice #4Ensure Families & Spouses Thrive

Page 32: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Thriving in Difficult Destinations

Page 33: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

89% move with Spouse/Partner

52% move with kids

32%1

move alone

2%move with

elders/parents

33%move

with pets

1 Cartus, Global Mobility Policy & Practices Survey Report, 2016

© 2018 IMPACT Group LLC.All Rights Reserved.

Page 34: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Dual-Career Families are the Norm

2018 IMPACT Group Relocation Participant Survey

2.67xFaster Landing Than Average Job Seeker

$20,625* Saved $71,500/year x 52 weeks = $1,375/week

Jobs found in 15 weeks vs 30 week nat’l avg.

Page 35: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Traditional Job Search

Coaches trained inall aspects of the job search

Expertise in: • Job Search Strategies• Social Media• Networking• Interview Techniques• Offer Negotiations

Page 36: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

International Job Search

Coaches familiar withcultural challenges & nuances

Expertise in:• Career Pathways in Host Countries• Job Search Nuances• CV Standards • Visa Restrictions in New Country

Page 37: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Leverage Pre-Decision Assistance

Create an Internal Mentor Program

Develop Ways to Build Community

Ensure Families & Spouses Thrive

Best Practices for Helping Employees Thrive in Difficult Destinations

1

2

3

4

Page 38: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

© 2019 Worldwide ERC®

Page 39: Best Practices for Helping Employees Thrive in Difficult ...€¦ · This session is available for 1 CRP ® and 1 GMS ® credit: • GMS ® designees must add this session to their

Thank you for attending! Visit the Worldwide ERC® web site at www.worldwideERC.org, or contact

Worldwide ERC® for more information on these topics. +1.703.842.3400