Expanding Global Competition

Flattened Management

Team Based Management

Technology Advances

Diverse Workforces

(Guffey & Lowey, 2011. P.7)

Process of Communicating

Sender has

idea

Sender Encodes message

Message Travels over

channel

Receiver Deciphers message

Receiver provides

Feedback

Overcome Obstacles

Abide By The Law

Be Honest

State Opinions As Such

Be Objective

Be Clear

Use Inclusive Language

Give Credit Where Credit Is Do

(Guffey & Loewy, 2011. P.26)

Ask the following:

› Is it legal?

› How would you feel if you were the receiver

› Are there alternate solutions

› Can you talk with someone else about

problem

› How would you feel if others found out about

your actions (Guffey & Loewy, 2011. p. 29)

Be A Team Player

Be An Effective Listener

Understand Nonverbal Communications

Team Player

Be an Active Participant&

Reliable

Listen Actively

Be Supportive & Respectful

Move Team Forward/ Be a Problem

Solver

Focus on Speaker, Avoid Distractions

Maintain Eye Contact/Be Involved

Know Facts vs. Opinions

Indentify the Important Facts

Don’t Interrupt or Judge

Clarify with Questions

Give Feedback

Eye Contact & Facial

Expressions

Posture & Gestures

Time, Space, Territory

Appearance of

Documents

Appearance of

People

Establish Eye Contact

• Direct but not prolonged

• Smile

Appearance

• Lean forward to show interest

• Stand or sit up straight

• Dress Appropriately

Work Product and Area

• Keep area neat

• Create well organized documents

Know your own culture and the

differences compared to others

Avoid a culture superiority complex

Empathize with all cultures

Be patient when interacting with

individuals from other cultures

Learn the Culture

› Know what is acceptable communication

Don’t Judge

› Just because its different doesn’t mean its wrong

Be Supportive

Follow their lead

Be aware of acceptable and unacceptable nonverbal communication within the culture

(Guffey & Loewy, 2011)

Planning

Organizing/Writing

Revising

.

Purpose Receiver

Delivery Adapt

.

Collect Data

Organize Facts

Main idea,

explanation,

closing

Prepare Draft

.

Does it serve its purpose?

Proofread

Edit for Clarity

Use 3x3 Writing Process

Summarize Main Idea in Subject Line

State Purpose immediately

Explain

Be Brief and Concise

Know company policies on each

Keep it simple and to the point

Don’t send confidential or sensitive

information

Proofread before hitting Send

Be patient on responses

Connect

› Market to customers

› Ask for feedback (yet be

prepared for some negative feedback)

Share

› Inform of new products and specials

Exchange

Loss of Productivity

Inappropriate posts by employees

Leaking of confidential information

Angry customers voicing opinion on

page

No guarantees it will help or hurt

3x3 writing process

Know which channel to use

Respond to requests properly

Communicate bad news effectively

Deliver bad news with sensitivity

Know your purpose

Organize/Prepare

Capture the Attention of your audience

Design Impressive Visual Aids

Engage Audience – ask if there are any

questions or comments

Gather and Interpret Data

Use data to draw conclusions

Support Recommendations with findings

Be clear, concise and brief

Draw conclusion

Excellent Communication Skills are one

of the most sought after by employers

Job Placement

Job Performance

Career Advancement

College of Marin. (n.d.). Chapter 1 Lecture: Barriers to Effective Communication. Retrieved June 18, 2014, from http://www.marin.edu/buscom/index_files/Page565.htm

Department of Labor. (n.d.). Teamwork. Retrieved June 22, 2014, from Soft Skills: http://www.dol.gov/odep/topics/youth/softskills/Teamwork.pdf

Feigenbaum, E. (2014). Electronic Methods of Communication in Business. Retrieved June 22, 2014, from Chron.com: Electronic Methods of Communication in Business

Guffey, M. E., & Loewy, D. (2011). Business Communication Process & Product. Mason, OH: South-Western, Cengage Learning.