Best practices in “Information Society”, in Greece, Italy and France

Summary of Salerno Conference, May 2003

Department Seminar in of economics “New Economy”

Spring semester 2003

Contents

Definition

Taxonomies

Cases

Common points

Conclusion

Definition

Best practices

Ideal examples (paradigms) of ICTs’

utilization in order to identify the expansion of

“New Economy”

First Taxonomy

e-administration

Education – Training

Economic development

e-administration

Governance managership - organization - administration using new technologies

Aim at

Faster function of the governance system Reduce bureaucracy

Includes

Extranet of 453 commands in Yonne ΚΕP Taxis net A computer in every home

453 communities of Yonne

Objectives

Extranet integrate the most important communities of Yonne

Communication among the Mayors of all the communities (technical services)

Develop e-administration in Yonne

Users

Mayors

Their secretaries

Description

Innovation

The first area using an extranet

Creation of a web - agency

Designed by the local council

Based on local investments

Results

69% of communities online

KEP

Objectives

Establish departments all over Greece

Local e-government information

supermarkets for “one-stop” administrative

document “shopping’’

Users

All Greek citizens

Foreigners living in Greece

Enterprises

Description

PublicAdministration

Services

Authorize

Old Way

Inform

about

rece

ption

Document

requestCourier/fax

KEPsKEPs

Document

delivery

Innovation

Innovative in organizational level

“Supermarket” concept for “administration goods”

Radical change at the “front-end”

Reform of the Public Administration value chain (e-government technologies and procedures)

Results

KEPs already serve about 140.000 citizens per month

KEP centers handle 150 different types of cases (450 documents)

Beyond “front-end” service there is also 24h service by dialing 1464

Simplify and standardize administrative proceduresTotal Cost estimated at 135 000 Euros per Center.

Taxisnet

Background Launched in 2000

Government initiative

Extension of TAXIS

Users

Tax payers: legal - physical persons

Objectives

e-services (via telephone-internet) Information & communication Publication of certificates Submission of receipts and

statements (VAT and Income tax) Payment and return of tax

DIAS

i n t

e r

n e

t

ΣΔΟΕ

ΔOY

Τελωνεία

ΓΛΚ

BA

NK

SDescription

Ελ. Υπηρεσίες

TAXISTAXIS

ICISICIS

G.S.I.S.G.S.I.S.

15

I need a certificate...

Yesterday…

TAXISphone

I need a certificate….

PIN

10

Innovation

Reduce bureaucracy Database (provides information to other

government agencies) 24h electronic functioning e-payment via e-banking

Results

VAT STATEMENT USERS 411.030TAX STATEMENT USERS 378.092DATE: 30/5/2003 9:45`

A computer in every home

Objectives

Promote computer literacy Spread pc use & on-line services Development of e-government e-commerce for SMEs

Users

The general public Enterprises Public administration

E-co

mm

erce

Description

Public BusinessesPublic

Administrtation

Basilicatanet.it

A computer in every home

a pc120h free web

E-learning

E-ad

min

istrat

ion

Innovation

Diversified measures and services for the different users (the public, business and public administration)

Results

28% of the total population fill application (49.500) 37% of families own a PC & 31% have internet

access* (previously 17.4% & 11.4%) 400 businesses registered* 180 businesses have activated e-commerce*

Total cost of the project € 31 M*monthly statistics, January 2003

e-administration

Education – Training

Economic development

Education – Training

Usage of the technology of information and communication for the proper function and development of education.

Includes U-Learn GSN Numa Scuola

U-Learn

Objectives

Community of “pioneer teachers” in Europe

Develop teachers’ competences on use of ICT for learning

New learning environments & policies in Europe

Validate a prototype of the system

Extend the prototype to a larger scale

Users

Pioneer teachers at national & European level

ItalySpain

UKNetherlands

Denmark

EuropeanCounties

LocalServiceCentre

LocalAgencies

LocalAgencies

Local System

National Coordination Unit

European Coordination Unit

Description

“Pioneer teachers” community for

Lifelong learning Knowledge sharing Intercommunity

cooperation Information materials

Innovation

Speeds up changes in education European systems

Reinforces the role of pioneer teachers in their institutions

Emphasizes on lifelong learning

Coordinates EU policies in educational technology

Results

7 blended courses and 2 workshops, 1533 participants totally

Total cost €847.273

GSN

Objectives

Create a main network Develop & support

advanced telematic services

Support education process through an intranet

Help students’ work

Users

Students Teachers Authority of secondary education Ministry of education

Description

One lab at every school Provide software &

hardware Information &

communication services

How it works

Innovation

One lab at every school Emphasis on isolated

areas Space for conflicting

ideas Fostering individual

improvement

Results

100% of secondary education on-line

60% of primary education on-line

Provision of a wide range of telematic services

Estimated cost for the period 1999-2006 € 35M

€ 4M per year

3%

46%

60%

36%

100%

100%

0%

20%

40%

60%

80%

100%

Primary Education System ( ≈ 6000 schools)

Secondary EducationSystem ( ≈ 6000 schools)

J un. 2000 Sept.2002 Dec.2002

GSN Connectivity Progress

Numa

Objectives

Educational system upgrade in Languedoc – Rousillon

Student & teacher cooperation

Improve conditions of work for students

Users

Students Teachers

Description

Virtual desk for every student

Communication sectors providing e-mail, fora & chat

Voluntary distance learning encouragement

Student’s personal desk & what it offers

Innovation

Promotes space for conflicting ideas

Encourages individual creativity

Voluntary distance learning

A list of the schools that take part

Scuola

ParmaProvince

ModenaProvince

Objectives

School attendance in areas with no school facilities

More and better educational opportunities

Implement ICT & methodologies of distance learning

Users

Students

Description

On-line instructional material

Formulates & tests organizational model of two-year course

Methodologies & technologies of distance learning

ParmaProvince

ModenaProvince

Collaborationagreement

Scuola

StudentsWith noSchoolaccess

Teachers

Innovation

Gradual application of modern technologies in educational process

Transferability of the organizational model in areas with similar problems

Students• Acquire competence• Learn how to use

information technology

Scuola main page

Geographical decentralization

Low population density

Poor collective school services

Results

Implementation of the “Studio on Line” learning environment

Costs during school year 2001-2002 £175M (€ 282M)

e-administration

Education – Training

Economic development

Economic development

Improvement of the economy by using new technologies.

Includes

Cybermassif

Digiport

Go Online

Agencia Sviluppo North Milan (ASNM)

Cybermassif

Objectives

Economic development Attract SMEs to ICTs Maintain local population (in second level) Geographical integration (in second level)

Users

SMEs (small- medium enterprises) Very small enterprises

Description

Waiting room

Services room Reflection room

Welcome room

Resource Resource centrecentre

Innovation

Extended activity

(Languedoc- Roussillon, Limousin, Midi-Pyrenees & Rhones- Alpes)

Results

Intranet with 120 members Numerical results not available (under

development)Total cost €750,000 & €15,000 per Resource

Center

Digiport

Objectives

Encouragement of the appropriation on ICTs Development of the attractiveness of

Metropolitan Lille Creation of Digital Port for software

companies Maintenance of local SMEs Formation of ICT trained stuff

Users

Founders of ICT companies Local authorities, institutions Very small companies, SMEs, major groups

Description

Innovation

ICT experts providing DigiDesk Virtual office Business park Non cost services Rapid on-line services Financial partners search

Results

3.400 professionals informed on the ICT 12 firms helped in their ICT project 245 firms or local authorities helped

Total cost 9/2001 – 9/2003 € 4M

Go Online

Objectives

Education

Of 50000 SMEs/micro-

enterprises with ICT

technologies (target)

Familiarization

Users

Greek SMEs Very small enterprises operating in Greece

ΓΓ’’ ΚΚΟΟΙΙΝΝΟΟΤΤΙΙΚΚΟΟ ΠΠΛΛΑΑΙΙΣΣΙΙΟΟ ΣΣΤΤΗΗΡΡΙΙΞΞΗΗΣΣ ΥΠΟΥΡΓΕΙΟ ΑΝΑΠΤΥΞΗΣ ΓΕΝ. ΓΡΑΜ. ΒΙΟΜΗΧΑΝΙΑΣ ΕΕΠΠΙΙΧΧΕΕΙΙΡΡΗΗΣΣΙΙΑΑΚΚΟΟ ΠΠΡΡΟΟΓΓΡΡΑΑΜΜΜΜΑΑ

«ΚΟΙΝΩΝΙΑ ΤΗΣ ΠΛΗΡΟΦΟΡΙΑΣ»

ΑΙΤΗΣΗ ΣΥΜΜΕΤΟΧΗΣ

ΚΩΔΙΚΟΣ ΦΑΚΕΛΟΥ *

ΑΡΙΘΜ. ΣΥΣΤΗΜ/ΝΟΥ *

ΗΜΕΡ/ΝΙΑ ΣΥΣΤΗΜ/ΝΟΥ *

ΠΡΟΣΟΧΗ .

H αίτηση και το έντυπο Ε3 της τελευταίας φορολογικής δήλωσης της επιχείρησης αποστέλλονται μόνον με συστημένη επιστολή στην διεύθυνση:

ΕΟΜΜΕΧ - Ταχ. Θυρίδα 14025 - Ξενίας 16 & Έβρου - Αθήνα 11528 (* συμπληρώνεται από την υπηρεσία)

1. ΓΕΝΙΚΑ ΣΤΟΙΧΕΙΑ

1. Επωνυμία :

2. Νομική Μορφή : Ατομική OE ΕΕ ΕΠΕ ΑΕ ΑΛΛΗ

(να αναφερθεί)

3. Διακριτικός Τίτλος :

4. Έδρα Επιχ/σης :

(Οδός) (Αριθμός) (ΤΚ)

(Δήμος ή Κοινότητα ) (Νομός)

5. Τηλέφωνο. : 6. Fax :

(να αναφέρεται ο κωδικός κλήσης της περιοχής)

7. Υπεύθυνος :

2. ΟΙΚΟΝΟΜΙΚΑ / ΕΠΙΧΕΙΡΗΜΑΤΙΚΑ ΣΤΟΙΧΕΙΑ

8. Αντικείμενο Δραστηριότητας :

9. Κ. Α. Δ. (Έντυπο Ε3-πεδίο 705) : 10. Έτος ίδρυσης :

11. Αριθμός προσωπικού Σύνολο : 12. Κύκλος Εργασιών (δρχ):

Άνδρες : 13. Κύκλος Εργασιών (€):

Γυναίκες : 14. Οικονομικό Έτος :

Άτομα με ειδικές ανάγκες : Μήνες (που πραγματοποιήθηκε ο Κύκλος Εργασιών) :

15. Α. Φ. Μ. : 16. Δ.Ο.Υ. :

How an SMEsPARTICIPATES in Go Online

Application Application in in

EOMMEX EOMMEX (Hellenic (Hellenic

Organization Organization of of SMEsSMEs))

Receives Receives

Training SupportTraining Support

(local Consortia)(local Consortia)

Receives funding Receives funding for hardware for hardware

Equipment 60%Equipment 60%(EOMMEX)(EOMMEX)

Description

Innovation

Training support of SMEs by local experts communities (16+1)

Reinforce the links between students / young professionals / private companies

Results

From 50000 Greek SMEs and micro-enterprices

acceptable 25000(1/2 of the objective)

educated 6000(by 1000 junior consultants)

*covering the first 18 months of the projectTotal estimated cost € 22.5M

ASNM

Objectives

Economic development Re- industrialization Magnet for SMEs Strategic infrastructures and actions

Users

New businesses with innovative ideas SMEs needing strategic support

Description

SMEs &Businesses

Innovative ideas ASNM & BIC

Projects High tech & multimedia industry

Innovation

Quality of relationships with other organizations

Creation of high tech and multimedia industries

Results 1998 1999 2000 2001 2002

Planned 2003

Total BIC services 1136 1299 1667 1876 2062 2300

Total customised services

322 398 535 600 703 818

International area 18 35 47 47 65 80

Finance 84 101 153 179 230 290

Training 97 97 97 96 97 97

Business creation 0 17 20 20 20 24

Innovation 1 3 22 35 40 50

Other projects 122 145 196 222 251 277

Total business orientation + BIC online

814 901 1132 1276 1359 1482

of which BIC online 0 15 198 346 412 550

First Taxonomy

e-administration

Education – Training

Economic development

Taxonomy II

Concerned

APPLY TO

Organizations Cybermassif Digiport KEP Taxisnet Go Online A pc in every home ASNM

Citizens Numa GSN ΚΕP Taxisnet A pc in every home U-LEARN Scuola

Taxonomy III

Range

453 Yonne

NUMA

Cybermassif

Projects Local Regional Interegional National European Other

KEP

Taxisnet

Go Online

Digiport

Projects Local Regional Interegional National European Other

GSN

a PC in

every

home

ASNM

U-LEARN

Scuola

Taxonomy IV

Current Status

Projects Under Development Functioning Fulfilled

453 Yonne

Cybermassif

Digiport

NUMA

Taxisnet

KEP

GSN

Projects Under Development Functioning Fulfilled

Go Online

a PC in every home

U-LEARN

ASNM

Scuola

Taxonomy V

Interactivity

Information Information InteractivityInteractivity

•453 Yonne 453 Yonne •Numa Numa •Cybermassif Cybermassif •Digiport Digiport •KEP KEP •Taxinet Taxinet •GSN GSN •Go Online Go Online •a PC in every home a PC in every home •Scuola Scuola •U-learn U-learn •ASNM ASNM

COMMON POINTS

Taxisnet-ΚΕP

Reduction of bureaucracy Certification of taxation currency Certification of public forms, solemn

protestation etc Public accessibility to administrative services e-transactions and phone-transactions

Scuola-U Learn-GSN-Numa

Gradual application of modern technologies in educational process

Students & teachers cooperation Fostering individual improvement More and better educational opportunities

Numa-GSN

Overall access (Schools, Domestic, Computer labs etc)

Provide virtual discussion rooms for both students and teachers

Refer to low and middle grade Education Multi-optional (connectivity, dial-up,

directory service, archives etc)

Digiport-Cybermassif

Maintain local population Preserve & attract SMEs Provide ICT experts Offer free services

Cybermassif-Digiport-Go Online

New technology introduction ICT experts & e– training Web location for information on ICTs

Conclusion

StateE.U.

E-governmentEconomic

DevelopmentEducation-Training

Financial Support

Competitive E.U.

•Knowledge based society•Higher productivity due to ICTs

•High adaptation

Working group

Irini VAMVOUKAKI

Elias KESIOGLOU Ioannis MATHIOUDAKIS (coordinator)Evagelos MICHALAKIS Asimina-Christina SAKELLARIOUThalia STIMADORAKIDimitrios TZAVARAS

Thank You For Your Time