best practices monitoring
DESCRIPTION
Best practices monitoringHow to monitor IT infrastructure effectively.TRANSCRIPT
ENVIRONMENT MONITORING
CONCEPTS & GOOD PRACTICESR.Radunz
IT ManagerEnvironment Management Team
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Agenda2
Concepts
What Why Who How When – ALWAYS!
Good Practices
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What you should know
Monitoring is only one small part of a larger scenario that includes a Service Desk function, Incident, Problem, Change, Release
Management and other processes. Used alone, it will not transform your datacenter in a state-of-the-art showcase.
Nonetheless, it is indispensable.
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Concepts
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What is monitoring?
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* Automated Response Systems
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But Wait!
Why are we doing this???
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What…
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Plug & Pray
Watch!
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What…
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Alert!
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What…
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Alert!
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What…
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Alert!
* Remember ESCALATION RULES!
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What…
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Alert!
* Remember ESCALATION RULES!
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What…
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Alert!
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What…
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Document!
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What…
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Act!
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Good Practices
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Please DO NOT
Flood the incident team with false positives!Generate more than one alert for the same eventSend an alert to the wrong personForget people needs restForget no one is reading email at 3 AM
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Good Practices
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Please DO
Establish a single point of contact (DC status)Warn the teams about planned maintenanceDefine clear responsibility (who does what)Define and document escalation proceduresEnjoy your success!
