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Restructuring for Success Bobby Baird Director of Facilities

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Page 1: Best Practices Presentation: Building a World Class Service Organization

Restructuring for Success

Bobby BairdDirector of Facilities

Page 2: Best Practices Presentation: Building a World Class Service Organization

Background

Originally Shands Hospital in Gainesville, FLTeaching hospitalAffiliated with University of FloridaPlant operations separated from UFE2C

Page 3: Best Practices Presentation: Building a World Class Service Organization
Page 4: Best Practices Presentation: Building a World Class Service Organization

CHIEF

• Current system• Issues• Reporting

Page 5: Best Practices Presentation: Building a World Class Service Organization
Page 6: Best Practices Presentation: Building a World Class Service Organization

CHIEF

• Current system• Issues• Reporting• Managing billing• Eventual sundown, like 2008.

Page 7: Best Practices Presentation: Building a World Class Service Organization

Now What?

New partner due diligence Interview market leadersSelect Mainspring – Why?

Page 8: Best Practices Presentation: Building a World Class Service Organization

Vision

AccountabilityProcessCustomer ServiceEfficiency

Page 9: Best Practices Presentation: Building a World Class Service Organization

Accountability

Page 10: Best Practices Presentation: Building a World Class Service Organization

Process

Page 11: Best Practices Presentation: Building a World Class Service Organization

Customer Service

• Multiple shifts• TV, Light, toilet• Scooby Do?• Customer interaction• HCAPS

Page 12: Best Practices Presentation: Building a World Class Service Organization

Efficiency

• UF Health benchmarking with UHC• Open new facility • Reporting

Page 13: Best Practices Presentation: Building a World Class Service Organization

Mainspring Improvements• Cascading codes with radio buttons

Page 14: Best Practices Presentation: Building a World Class Service Organization

Cascading Codes

• Electrical– Lighting-Power Distribution-Other• Overbed light-Night light-Headwall light-other

– Lamp– Ballast– Lens– Pillow speaker control– Other

Page 15: Best Practices Presentation: Building a World Class Service Organization

Mainspring Improvements

• Cascading codes with radio buttons• Improved search capability• Billing processes• Accounting manage new facility• Capital asset management• Mobile


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