best site solutions 2011
TRANSCRIPT
August 21, 2010 PBI Internal use only 2
Offer a logical extension to your onsite facilities and a comprehensive resource for all your offsite print production needs
Allows you to rationalize then optimize your own resources and asset to better accommodate fluctuating production demands
Kicks in automatically when demand exceeds in-house capacity
Provide the same rigorous attention to process and confidentiality applied to every aspect of our business
Streamline processes with a state-of-the art job submission tool
PBMS Document Solution Centers
DSC
DSC DSC
DSC
August 21, 2010 PBI Internal use only 3
Benefits
Access a holistic supply chain for document services that begins at web entry and extends into integrated network solutions
Gain immediate service without expedited service costs
Gain consultative, hands-on support for higher value applications
Price Value Lower your TCO by eliminating
real estate & equipment costs
Reduce variable & fixed costs by funneling production to the most cost-effective option
Improve control of overall spend
Eliminate long-term leases and fixed obligations
August 21, 2010 PBI Internal use only 4
WASHINGTON, DC
SAN FRANCISCO, CA
GRAND RAPIDS, MI
CHICAGO, IL
NEW YORK, NY
BRISBANE, CAPHILADELPHIA, PA
SHELTON, CT
WOBURN, MA
WINDSOR, CT
WESTLAND, MI
DALLAS, TX
SEATTLE, WA
ST. LOUIS, MO
ATLANTA, GA
ORLANDO, FL
DAYTON, OH
NASHVILLE, TN
CLEVELAND, OH
PHOENIX, AZ
DOCUMENT SOLUTION CENTERS
AUTOMATED DATA FACTORIES (ADF)
PRINT-ON-DEMAND CENTERS
HONOLULU, HI
ANCHORAGE, AK
LOS ANGELES, CA
HOUSTON, TX
DSC US Network
August 21, 2010 PBI Internal use only 5
WASHINGTON, DC
SAN FRANCISCO, CA GRAND RAPIDS, MICHICAGO, IL NEW YORK, NYBRISBANE, CA
PHILADELPHIA, PA
SHELTON, CT
WOBURN, MA
WINDSOR, CTWESTLAND, MI
DALLAS, TX
SEATTLE, WA
ST. LOUIS, MO
ATLANTA, GA
ORLANDO, FL
NASHVILLE, TN
CLEVELAND, OH
CALGARY, AB
TORONTO, ON
MONTREAL, QC
PHOENIX, AZ
DOCUMENT SOLUTION CENTERS
AUTOMATED DATA FACTORIES (ADF)
PRINT-ON-DEMAND CENTERS
HONOLULU, HI
ANCHORAGE, AK
LOS ANGELES, CA
HOUSTON, TX
DAYTON, OH
DSC Network: United States & Canada
August 21, 2010 PBI Internal use only 6
DSC Network: Europe
FINLAND
SWEDEN2 locations
DENMARK
GERMANY
FRANCE9 locations
UNITED KINGDOM4 locations
BELGIUM
NETHERLANDS
DOCUMENT SOLUTION CENTERS
August 21, 2010 PBI Internal use only 7
Services
Comprehensive copying
Binding solutionsDigital color printing
Integrated print & distribution
Custom services
Full-service finishing
Litigation support
Mailing & fulfillment
Digital conversion services
CD-ROM duplication
August 21, 2010 PBI Internal use only 8
DSC Pledge
100% Quality Guarantee SLAs, on-time delivery No production errors
On-site Customer Service In DSC markets
Open-door Policy for Auditors Facility and data security Document destruction or
retention protocol
August 21, 2010 PBI Internal use only 9
ISO-Concentric Methodology
Standardized Work Instructions
Documented Quality Standards
Integrated Systems Assigned Accountability
Quality Check Sheet Trained Quality
Coordinators FRACA Management
FRACA Resolution Log Continual Improvement Dashboard
Management Awards and Incentives
Internal Quality Audit Zoomerang Response Customer Satisfaction
Survey
PLAN what we do
CHECK what we plan
DO prove it
ACT improve it
August 21, 2010 PBI Internal use only 10
Job Submission Tool:PB Transport™ Digital Production Management (DPM)
Offers on-line job submission for print requirements from the convenience of user’s desktop
Improves budget management by reducing warehousing costs through just-in-time production
Speeds online job approvals through online proofing and revision submission functionality
Allows 24/7 visibility to production status and print history
COST CONTAINMENT
CONFIGURABILITY
INCREASED CONVENIENCE
EFFECTIVE PROCESS CONTROL
August 21, 2010 PBI Internal use only 11
Case Study: Pharmaceutical Company
Business Need
Reduce real estate costs by consolidating operations
Maintain current print service levels Reduce total cost of print ownership
Reduction in TCO: $750,000 Reduction of real estate costs No fixed monthly equipment or labor
costs Expanded hours of operation Expanded service offering
Transition customer’s on-site print center into PBMS’ New York Document Solution Center
PBMS’Solution
Customer Benefits