beth kelley-snoke and phil smith
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Think Before You Pay-N-Display. Beth Kelley-Snoke and Phil Smith. Several Factors. Institutional Requirements Identity and Recognition Paint Schemes Signage Americans with Disabilities (ADA) Machine Locations Policy and Enforcement Marketing. Institutional Requirements. PCI Compliance - PowerPoint PPT PresentationTRANSCRIPT
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Beth Kelley-Snoke and Phil Smith
Think Before You Pay-N-Display
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Several Factors
• Institutional Requirements• Identity and Recognition• Paint Schemes• Signage• Americans with Disabilities (ADA)• Machine Locations• Policy and Enforcement• Marketing
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Institutional Requirements
• PCI Compliance– Secured credit card option
• Data Communications– Hardwire
• Is there an existing infrastructure or do you have to build it?
– Cellular• Does your institution already have a contract with a
vendor for cellular service?
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Identity and Recognition
• Visual Continuity– Visual parking standards– Creating consistent visitor parking identity – Vinyl wrap
• Less expensive than customization• Standard color choice limitations • Ability to change wrap when needed• Reflective
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Identity & Recognition - Wraps
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Identity and Recognition - Signage
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Paint Scheme – Consultant’s Suggestion
Blue and Green?!!!
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Standard Paint Scheme
Maize and Blue?!!!
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Preferred Paint Scheme
This is what we wanted…
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What Works Best for Your Customers
We Came
To A Compromise
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New Installation
Existing Lighting
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Americans with Disabilities (ADA) Requirements
Vertical Clearance, Line of Site/Reach
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Pressure Sensitive Keypads
(ADA) Requirements
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Installation Surface Area
Americans with Disabilities (ADA) Requirements
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Americans with Disabilities (ADA) Requirements
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Americans with Disabilities (ADA) Requirements
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Machine Locations
• Special Events– Enforce machines during special events?
• Visitors– Proximity to Facilities
• Consider revenue generating locations • Medical Center
– Revenue capture from new groups– Does machine technology suit your audience?
• Frequent Turnover Locations– Classes, Load Zones, Short-Term
Public Event Parking
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Machine Locations
• General Customer Accessibility– Visible to visitors at parking lot entrance– Proximity of machine to building or
parking space – Proximity of available lighting– Geography of desired pad location
• Solar Powered Machines– Location with consistent direct sunlight– Monitor location throughout day/evening
• Building shadow– Current and future plantings that may
block sunlight at different times of year
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Policies, Rules and Enforcement
• Prevent policy and procedure loopholes • Take staff to visit and use machines
– What questions do your staff have?– Remember, they will be receiving the questions.
• Citations– Avoiding Citations - 100% visible, current date, not
expired– Citations treated equal to meter violations or similar to
“no valid permit”– Parking in permit spaces is allowed, parking in
designated visitor spaces is encouraged– Disability Policy
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Policies, Rules and Enforcement
• Display 1 ticket only – no multiples on dashboard
• If parked in student/staff space with expired ticket – considered “unregistered vehicle out of zone” citation - $50
• If parked in meter/visitor space with expired ticket – considered “failure to pay meter or Pay-N-Display machine” - $25
• If ticket is unreadable – considered “improper display” and photo must be taken of ticket - $20
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Marketing
• Understand Customer Group– Students, Faculty/Staff, Patients
• Meet With Stakeholders– Those that would be heavily
affected in area
• Pilot Program– 3 Machines Installed in Highly
Visible Locations• Machines were utilized before signage
– “Soft” Roll-Out – Issue courtesy warnings– Request Feedback
• Create Flyers & Additional “How to Use” Signage
Pay-N-Display ParkingMachine
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Posters
Hand-outs
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Student, Faculty, & Staff Newspaper
Recreational Facility Annual Publication for
Facility Members
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Instruction Sheets
Outdoor Signage
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Meter vs. Pay-N-Display Machines
$7,142.30
$10,155.90
$0
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
Meters Pay Machines
Meter v. Pay-N-Display Revenue
4 Machines1 Month Lapse
$3,013.60
Revenue Increase!
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Coin
53%
Credit Card
47%
What Are Customers Using to Pay?
Payment Method
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Coin
33%
Credit Card
67%
Where Does The Revenue Come From?
Revenue Source
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Estimated v. Actual Revenues
$640
$1,966
$640
$2,257
$640
$2,393
$640
$5,379
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
W. Stadium Blankenship SE Stadium S. Lincoln
Estimated Revenue - $640/month/machine
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Questions to Ask Beforehand• Pay-N-Display v. Pay-By-Space Considerations• What DOES NOT come “standard” with the units
(panels, electric, modems, coin, credit, cash, etc.)?
• Other Decisions– Modem Type– Power Source– What type of currency will you accept?– Dispense Change?– Do you need shelter enclosure?
• Do you have staffing trained and dedicated to servicing the units?
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Questions to Ask Beforehand
• What spare parts are needed?– Batteries/chargers– Printers – Credit card reader– Ticket stock
• What are parts ordering lead times?– If they’re coming from Canada, expect
delays…ehh
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Things You NEED to Know
• Use only services that are needed– Using PIN adds 3 screens
• Make sure the units generate clear and concise daily reporting
• Understand ALL monthly fees incurred– Credit Card Clearinghouse– Cellular Modem Charge
• Set up alarm emails for troubleshooting– Low Battery/Ticket Stock
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Feedback – Positive Reviews
“I am very pleased with the functionality of the new Pay-N-Display Machines on the OSU Campus. They are not only innovative but very practical and easy to use. I have traveled to different states and used similar systems and appreciated the convenience of having a system that made parking a breeze…”
- Von Cason Office of the Treasurer
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Others….
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Not So Much…
“Hey O.S.U… What happened to the tax dollars I paid to maintain this parking lot? It’s BS that I have to pay 2 park!”
- Cranky Customer La La Land
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Looking Back…
• Determine institution requirements
• Understand customers groups
• Develop policy that fits into parking strategy
• Ask for feedback– Your own staff– Customers
• Plan, plan, plan!