better banking customer experiences (by @peoplemetrics @smcdade)
DESCRIPTION
Interested in how to create better banking experiences? Take a look at this slideshow on theTRANSCRIPT
Research from the 2013 MECx Study on Banking
Better experiences Banking
Across Industries, Customer Experiences are Improving
of bank executives thought their
customer experience had
improved
78%
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Customer Experience is Differentiated By Feelings
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Did you know that: Taking action on individual customer feedback is the
#1 practice of growth Banks
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Did you know that: Community banks and credit unions boast NPS ratings
5x higher than national banks
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Did you know that: Banking customers want an experience to be enjoyable.
This is defined as one that leaves them feeling valued, appreciated, and cared for
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28%
78%
Did you know that:
78% of banking executives say their customer experience has improved over the last 12 months, only 28% of
banking customers say the same
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Read the 2013 MECx: Retail Banking study by visiting the Learning Center at:
www.PeopleMetrics.com
Interested In Learning More?
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