BETTEREMAIL

WRITING

ALWAYS REMEMBER TO:

Read and understand the email

Address all issues raised by the customer

Anticipate follow-up questions

ALWAYS REMEMBER TO:

Read and understand the email

Address all issues raised by the customer

Anticipate follow-up questions

Simplify by sending BRIEF and CONCISE replies

Explain in layman's term then elaborate as required

Provide clear and orderly instructions using numbers or letters to show ordered priority

ALWAYS REMEMBER TO:

Exhaust all resources to ensure that a resolution is met

ALWAYS REMEMBER TO:

Exhaust all resources to ensure that a resolution is met

Follow basic English rules

Empathize with the customer's frustration

Copy and paste the content of the FAQ article together with the specific link

Know your support and read answers before clicking on the SEND button

Excellence is a habit,not an act.

It takes practice andperseverance.