beyond average: becoming a master business analyst
TRANSCRIPT
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Beyond Average:Becoming a Master Business AnalystIIBA New Zealand ChapterBA Development Day – Auckland SymposiumJohn Barris and Paul Ramsay – 18 November 2015
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Too many ‘average’ BAs
Acknowledgement: IBM Corporation
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• Fixed ‘solution’ perspective
• Tell me what you want• Tell me what to think• Tell me what to do• “Would you like fries
with that?”
‘The order taker’
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• Fixed ‘process’ perspective
• Tick all the boxes• Use all the templates• Follow the process• “Don’t ask me to think!”
‘The methodologist’
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‘The SME’
• Fixed ‘business’ perspective
• Limited experience outside area of expertise
• Often lacks formal analysis training
• “We’ve always done it that way, so why change?”
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• Fixed ‘vision’ perspective• Passionate and
enthusiastic• The answer to every
problem• Can’t understand when
others don’t follow• “What’s the next shiny
new thing?”
‘The evangelist’
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So what is a master BA?
Head
Heart
Hands
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Head
• Critical – problem solving• Creative – opportunity and innovation• Conceptual – putting things in context
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Head – critical
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Head – creative
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Head – conceptual
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Heart
• Curious – why and why not?• Courage – are you up for the challenge?• Collaborative – ‘plays well with others’• Empathy – not another ‘c’ word!
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Heart – curious
Acknowledgement: Margret and H A Rey
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Heart – courage
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Heart – collaborative
Image: Mitch Gunn
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Heart – empathy
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Hands – tools and skills
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Master BAs
• Always learning• Adapt to circumstances• Commit to excellence• Own the outcome• Enable others
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The ‘T’ profile
Breadth
Depth
Strategic
Tactical
Operational
Value
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Becoming a master BA
• The order taker – LEAD• The methodologist – LISTEN• The SME – LEARN• The evangelist – LET GO
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Know – self-knowledge
Know what you know
Know what you don’t
know
Don’t know what you
know
Don’t know what you
don’t know
Know Don’t Know
Know
Don’
t Kno
w
https://youtu.be/GiPe1OiKQuk
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Do – competence
Unaware of a skill you lack
Aware that you lack a skill
So skilled that you no longer have to think
about it
Actively gaining a skill
through thoughtful application
Unconscious Conscious
Inco
mpe
tent
Com
pete
nt
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Perform – roadmap to mastery
Lost opportunity Mastery
Failure Wastedeffort
Doing Things Right
Doin
g th
e Ri
ght T
hing
s
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Summary
HeadHeartHands
KnowDo
Perform
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John [email protected](04) 494 3740
Paul [email protected](04) 494 3716www.equinox.co.nz
Thanks
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Only one whodevotes himself to a cause
with his wholestrength and soul
can be a true master.For this reason
mastery demandsall of a person.
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