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TRANSCRIPT
NEW TECHNIQUES
Beyond conventional paper
and online documents
19 February 2004
By William Horton
New techniques
LEGAL STUFF
Copyright notice
This document is copyright © 2000-2004 by William Horton Consulting, Inc. You may NOT scan and print dozens of copies, pass them around to your coworkers and buddies, post this document on your server, or make lots of electronic copies of it—unless you have explicitly purchased rights to do so.
“What’s to stop me?” you ask. Your conscience? Ethics? The lack of sport in stealing from a two-person company? Knowledge that it only takes one disgruntled employee or angry coworker to turn you in? Your reasons are your business. Just don’t do it, OK?
Limited liability notice
For lawyers: For the rest of us:
Limited Liability With regard to the information and advice provided by William Horton Consulting in this document and other forms, William Horton Consulting shall not be liable to the reader, the reader’s employer, or to anyone claiming any right by virtue of relationship to the reader, for any acts or omissions in the performance of services by William Horton Consulting or its agents or employees, except when such acts or omissions are due to their willful misconduct or culpable negligence. The reader agrees to hold William Horton Consulting free and harmless from any obligations, costs, claims, judgments, attorneys fees and attachments arising from the services rendered pursuant to this agreement, except when the same arises due to the willful misconduct or culpable negligence of William Horton Consulting as found by a court of competent judgment.
These materials and the advice we offer are general in nature. And, though we believe they provide good ideas, we don’t guarantee that they are perfect or that they fit your situation exactly. There is no substitute for common sense and healthy skepticism. Only you can decide where, when, and how to apply the ideas we offer.
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New techniques
New techniques
Copyright © 1997-2000 William Horton Consulting, Inc.
William [email protected]
Beyond conventional paper and online documents
Today, we must
deliver knowledge
and skills
When neededWhere neededOn any subjectIn just the right amountIn the most effective formatFor not much money
Books dumped online
(TV pictures of paper pages)
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
Is the glass half empty or half full?
[Toffler re illiterates of future]
The illiterates of the 21st century will not be those who cannot read and write but those who cannot learn, unlearn, and relearn.
— Alvin Toffler
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Alternatives to try
Unconventional techniques to supplement or replace your
current approaches
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New techniques
Animated presentations
Replace tedious reading with intriguing watching and listening
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Presentation sequence
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Animated explanation
horton.com/places/ganttcriticalpath.htm
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Animated presentations
When to use?
To present conceptual information to large number of people.
What skills?
Easy: PowerPoint and/or a third-party conversion tool.
Advanced: Flash, audio capture, and HTML.
What technology?
Visual and multimedia design.
Audio capture and editing.
Tool operation.
Simulations
Learn by doing in a safe, interesting environment
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Software simulations
www.designingwbt.com/content/PPTExamples/createSystemDSN.htm
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New techniques
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Soft-skill simulations
horton.com/places/crimescene.htm
PPT version
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Environmental simulation
horton.com/places/treefarm.htm
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Financial simulation
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Simulations
When to use?
For repeated practice of a complex task—in a safe environment.
What skills?
Easy: PowerPoint
Advanced: HTML and JavaScript.
Very advanced: Flash and the built-in scripting language.
What technology?
Visual design.
HTML coding.
JavaScript programming.
Flash development.
Games
Gain and test skills in a challenging and fun way
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
Word games When to use:To teach and test vocabulary.
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New techniques
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Game-show games
horton.com/places/gameshow.htm
When to use:To test or motivate learning of specific knowledge.
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Puzzles When to use:To help recall images, visualize relationships, or notice discriminating details.
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Jigsaw puzzle—advanced
horton.com/places/networkpuzzle.htm
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New techniques
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Adventure game
Template pack available at: horton.com/places/interview.zip
When to use:To assess or teach decision-making skills.
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Games
When to use?
To encourage practice.
To motivate research and learning.
What skills?
Easy: PowerPoint
Advanced: HTML and JavaScript.
Very advanced: Flash.
What technology?
Visual design.
HTML coding.
JavaScript programming.
Ability to use scripting languages in tools like Flash.
Coached practice
Online guidance in practicing or performing difficult tasks
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New techniques
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Coached practice sessions
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Guided tours
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Hands-on activities
Use gatekeeper tasks to lead learners through the activity.
horton.com/places/handsonactivity.htm
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Coached practice
When to use?
To lead people through a complex procedure.
To prepare them to navigate on their own.
What skills?
HTML and JavaScript.
Screen-capture utility.
MS Agent character.
What technology?
HTML coding.
JavaScript programming.
Databases
Publish interactive databases that customize results to the user
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Virtual tours
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New techniques
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Online museums
horton.com/placesminerals.htm
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Database with game
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To use: Databases
When to use?
To provide content customized for the audience (“mass customization”)
What skills?
HTML and JavaScript or VBScript.
Database and database interface.
What technology?
HTML coding.
JavaScript or VBScript programming.
Database design.
Connecting databases to Web sites.
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New techniques
Sharing
Enable people to share knowledge and wisdom
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Share stories
horton.com/places/stories.htm
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Listen and reflect
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New techniques
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Sharing best practices
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Discussions with other users
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Telementors and e-coaches
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New techniques
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E-community
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Coached practice
When to use?
To share knowledge within a company, community, or profession.
To capture knowledge.
What skills?
HTML and JavaScript or VBScript.
Database and database interface.
Discussion forum.
What technology?
HTML coding.
JavaScript and VBScript programming.
Database design.
Laboratories
Let people gain knowledge and skills by exploration
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New techniques
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Virtual laboratories
horton.com/places/virtuallab.htm
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Coding laboratory
horton.com/places/htmllab.htm
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Embedded lab within a topic
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New techniques
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Role-playing activities
horton.com/places/roleplaying.htm
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Laboratories
When to use?
For learning by doing.
To let people test their assumptions.
What skills?
HTML and JavaScript.
Discussion forum.
What technology?
HTML coding.
JavaScript programming.
Scavenger hunts
Teach people to find information on their own
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New techniques
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Scavenger hunts for knowledge
horton.com/places/scaventerhunt.htmADO
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Scavenger hunt in a Help file
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Guided research
www.designingwbt.com/html/exampleActivityGuidedResearch.htm
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Scavenger hunts
When to use?
To train people to use the documentation.
To leverage existing documents.
To avoid “info rot.”
What skills?
HTML and JavaScript.
Discussion forum.
What technology?
HTML coding.
JavaScript programming.
Job aids
Helping people decide and act
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Calculators
horton.com/places/photocalculator.htm
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
E-consultants (decision aids)
Interviews the user
Dispenses reasoned, expert advice
Links to human advisors too
horton.com/places/consultant.htm
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Job aids
When to use?
When it is easier to just do it than to read about it or study it.
What skills?
HTML and JavaScript.
What technology?
HTML coding.
JavaScript programming.
Libraries
Making existing knowledge easy accessible
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
Online library
[Results]
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
Search services
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New techniques
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Book search in Help
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Collection of active examples
horton.com/places/htmlexamples.htm
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
To use: Libraries
When to use?
To make a variety of subject-or company-specific information accessible.
What skills?
HTML and JavaScript or VBScript.
Database and database interface.
What technology?
HTML coding.
JavaScript and VBScript programming.
Database design.
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New techniques
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
Summary
Quick recap
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
The 20th Century is overHow expectations and possibilities have changed
20th Century view 21st Century view
One size fits all
Passive, static media
User adapts to the system
Reading information
Lonely user
Personalization
Dynamic, interactive media
System adapts to the user
Building knowledge
Collaboration and community
Copyright © 1997 - 2004 William Horton Consulting, Inc. All rights reserved.
[Suggestions]
Doing the thing right is no good if you are doing the
wrong thing.
Doing the thing right is no good if you are doing the
wrong thing.
New TechniquesNew TechniquesNew Techniques
Use Help or Website as
single source.
Use Help or Website as
single source.
Link to Web, Internet, and
databases
Link to Web, Internet, and
databases
Automate locating needed
resources.
Automate locating needed
resources.
Simplify access to human
assistance.
Simplify access to human
assistance.
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