beyond learning: make your lms mission critical to your organization

Speaker: Karan Froom Director of Training and Development Pharmacy Systems

Stephan Millard Product Marketing Director SumTotal Systems

Moderator: Mike Prokepeak

Vice President, Editorial Director Chief Learning Officer magazine

Beyond Learning: Make Your LMS Mission Critical to Your Organization

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Mike Prokepeak Vice President, Editorial Director Chief Learning Officer magazine


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Karan Froom Director of Training and Development Pharmacy Systems Stephan Millard Product Marketing Director at SumTotal Systems

Presented by: Karan Froom Pharmacy Systems

Stephan Millard SumTotal Systems

Beyond Learning: Make Your LMS Critical to Your Organization

- June 23, 2011 – PROPRIETARY AND CONFIDENTIAL

Agenda

■  Making Learning Management Mission Critical

■  Pharmacy Systems Case Study

■  Other Examples of Mission Critical Learning

■  About SumTotal


Step 1: Understand The Business Need

Compliance & Process

Increased Productivity

Partner Effectiveness

Increasing Sales & Customers Facing


Step 2: Understand the Audience

Internal

•  Compliance / certification needs •  Internal talent development / retention needs

Business Partners

•  Training partners on new products to drive channel sales •  Training partners on services to improve service quality

Customers

• Offer customer product info to improve customer service levels • Offer customer product info during sales cycle to improve sales

performance


Step 3: Picking the Right Technologies

Learning Management

Formal / Activities

Social / Informal

Talent Integration /

Portals

Mobile Access


Putting it Together: Mission Critical Learning

Know Business

Need

Target the right

audience Use the right technologies

Mission Critical

Learning


Mission Critical Learning Can Help Bullet Proof Your Career

Grow your influence on organizational success

•  Marketing •  Sales •  Channels •  Operations

Leverage existing LMS relationship for other departments

Resource Center Overview

By the numbers:

"   105 client hospitals "   330 employees "   80%+ market share acute

care hospitals in our region "   97%+ client retention rate

Pharmacy Systems, Inc.

1975 1980 1985 1990 1995 2000 2005 2010

Opportunities

Technology •  No Internal IT department •  Non-‐func7onal Intranet •  Mul7ple systems on separate pla:orms

Employee Engagement

•  Remote, client-‐based workforce •  Limited networking and best prac7ce sharing •  Few “touches” with the corporate office

Training & Communica7ons

•  Sparse training courses and development tools •  Expensive compliance training •  Many resources, but hard to find or search •  Poor training recordkeeping •  LiNle focus on internal communica7ons

The Pharmacy Systems, Inc. Resource Center

(Launched March 2010)

Role Based Logons

Targeted

Portals

Topical

Training/Resources

Timely

Role-Based User Logons

Audiences •  Directors of Pharmacy •  Staff Pharmacists •  Technicians •  Corporate Employees •  Clients

Benefits •  Targeted communica7ons by group •  Bulle7n boards allow for best prac7ce sharing and community networking

•  Links to frequently used systems built into naviga7on •  Up-‐to-‐date distribu7on/mailing lists •  Focused training and reference materials

Director of Pharmacy View

Training & Resources

Training Content •  Compliance, SoV Skills, Leadership and Technical courses all in one place

•  Custom clinical and opera7onal content, ACPE accredited content tracking

• Mul7ple learning plan/tracks for Pharmacist-‐specific content (45 hour curriculum for new directors)

Resource Library • Document tracking provides ability to “assign” key informa7on to employees to review

•  Categorized informa7on for easier access •  Ability to “schedule” communica7ons and report comple7on of assignments

Resource Library – 150+ Categories

Training Content – 300+ Courses

Custom Portals

HR & Benefits

Manager Resources

Clinical Resources

Regulatory RSS Feeds

Healthcare Reform

HR & Benefits

Managers’ Resources

Clinical Resource Portal

Clinical Topic Portal

Regulatory Updates

The Results • 85% User logon/Average Daily Use • Discussion boards promote networking

User Adop7on & Engagement

• 1,100 uploaded and categorized resources accessed over 10,000 7mes

Resource U7liza7on

• 350% increase over prior year Course Comple7ons

• Reduc7on of document distribu7on and compliance educa7on costs (~$10K) Day One Savings

• New vehicle to engage and provide informa7on and training to our customers Client Access

Keys to Success

•  Make it relevant to your audience •  Update/add content frequently •  Easy to navigate/search •  Allow for feedback

Thank you!

Feel free to contact me with questions or connect on Linkedin.

Karan Froom [email protected]


Dell – Meets Growing Market Demands

Background m  Dell Services is a division of the

worlds leading computer systems company

Industry m  High Technology

Users m  Over 50,000

Deployed Products m  Learning Management

Key Challenges: l  Manage the explosive growth of LearnDell.com l  Enable a dynamic marketing site capable of handling course

bundling, e-commerce, promotions, and more l  Provide Dell representatives quick point-of-sale information to help

them sell training more effectively Approach: l  Re-Launch LearnDell.com in 7 weeks and make it a revenue stream l  Enable searchable course catalog to find courses, blended learning

and all other learning offerings l  Enabled 24/7 helpdesk support for consumers

Results: l  Greatly improved adoption rate at point-of-sale from less than 1%

attach rate to about 10% l  Facilitated strong growth, providing access to e-learning courses for

400,000 students and adding over 1,000 new users a week


Poll: What Audiences does your LMS Serve?

■  A department or sub-set of company ■  All internal employees ■  Business Partners ■  End Customers


Don’t Forget Content!

S • Start simple

I •  Include relevant information

M • Meet your learning objectives

P • Please your audience

L • Later add flare

E • Engage and ensure understanding *Best Practices for Rapid Content Development


Implementing a Mission Critical Learning Solution

Understand your deployment needs

Unique design

Ease of use

Implement in stages

Have a Vision


Most Complete – Comprehensive & End-to-end

■  Complete End-to-end Solution

■  Broadest & Deepest Capabilities

■  Holistic Talent Management Workflows

■  Pervasive Embedded Analytics

■  Seamless User Experience ■  Proven, Scalable

Architecture ■  Highly Configurable & Easy

to Use ■  Talent-based system of

record


Most Innovative - Recognized as Leader by Analysts

Rated “Visionary” (Gartner EPM MQ) “…well-suited for global organizations seeking best-in-class…functionality”

Highest Rated Overall (AMR Strategic HCM) “...the broadest and most mature application suite in the strategic HCM specialist space”

Highest Score Among All Vendors (Forrester) Forrester Wave for Enterprise Learning Suites”

Highest Rated Overall (Bersin TM Systems) “…best-suited to support the needs of large, multinational organizations that are seeking a well-integrated and global solution”

Highest Rated Overall (Ventana Total Compensation) “The top supplier, based on the weighted factoring of the seven product and customer assurance categories…”

4+ Years in the Leader’s Quadrant (Gartner) Gartner Magic Quadrant for Corporate Learning Systems

Highest Rated in Product Offering (Forrester TM) “...among the leaders for integrated performance & compensation solutions”


Summary

■  Business Need + Audience + Technology = Success

■  Think about the content & update it frequently

■  Be realistic on time-frames & goals & implement in stages


Questions & Answers

@SumtotalSystems

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