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www.flickr.com/photos/alexnormand/5992512756 @annadahlstrom | Digital Doughnut, 25 November 2014 BEYOND THE MENU WHAT YOU NEED TO KNOW ABOUT DESIGNING FOR MULTIPLE DEVICES hamburger

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Slides from my talk at Digital Doughnut on the 25th of November in London where I talked about 10 things you need to know about mobile. http://events.digitaldoughnut.com/Meetups/1500/161/other/0/false

TRANSCRIPT

Page 1: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/alexnormand/5992512756@annadahlstrom | Digital Doughnut, 25 November 2014

BEYOND THE

MENUWHAT YOU NEED TO KNOW ABOUT DESIGNING FOR MULTIPLE DEVICES

hamburger

Page 2: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

What about Wall•E?

www.robotshop.com/blog/where-is-wall-e-1391

Page 3: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ Design for everyone and you design for no-one”

https://www.flickr.com/photos/coofdy/12245978213/in/photostream/

Page 4: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/fotobib/13759982694

With mobile the impossible has become possible

Page 5: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/exlibris/2552107635

!

!

“ A third of all smartphone users in the U.K.—or 11 million adults—check their phone within five minutes of waking. ”

- Source: WSJ

Page 6: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/exlibris/2552107635

!

!

“ A third of all smartphone users in the U.K.—or 11 million adults—check their phone within five minutes of waking. ”

- Source: WSJ

Page 7: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/bfishadow/4604166391

“ Just a giant iPhone. ”

Page 8: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

1. Move away from mobile

Page 9: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile. mobile.

Page 10: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/alexnormand/5992512756

!

!

!

It’s amazing!!!

Page 11: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/alexnormand/5992512756

!

!

!

Yes, it really is. But…

Page 12: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/neontommy/9795979256

People think of this

Page 13: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Source: Google Search result

Page 14: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Many of us own multiple devices

Page 15: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Morning Commute Work Lunch Meeting Dinner Movie

We switch between them throughout the day

Page 16: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Source: Google Search result

Page 17: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

2. It’s the same, but different

Page 18: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/patdavid/9391602153

“ Your mobile phone has more computing power than the computers used for the Apollo 11 moon landing. ”

- Source: www.factslides.com/s-Mobile-Phones

Page 19: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Source: http://think.storage.googleapis.com/docs/how-advertisers-can-extend-their-relevance-with-search_research-studies.pdf

Page 20: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/pandiyan/4550066009

!

!

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“ 7 out of 10 smartphone and tablet users expect the same quality of experience on all devices. ”

- Source: Vibrantmedia

Page 21: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Myth: Mobile users are rushed & on the go

Image courtesy of Shutterstock

Page 22: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/pavlinajane/11389693545

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!

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“ 88% of smartphone owners used their mobile as part of their Christmas shopping last year. ”

- Source: Weve

Page 23: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Mobile Search MoMentSUnderStanding how Mobile driveS converSionS

3 of 4 mobile searches trigger follow-up actions

Mobile searches drive valuable

outcomes for businesses

Actions triggered by mobile search

also happen very quickly

of conversions (store visit, phone call or purchase) happening within an hour55%

On average, each mobile search triggers

nearly 2 follow-up actions

Product & shopping searches have a higher number of outcomesNumber of follow-up actions per mobile search

Mobile search is always on, happening

on the go, at home and at work

of mobile searches occur at home or work; 17% on the go77%

2.082.523.56

Travel FoodAutoBeauty Tech

2.072.20

36%

Continued

Research

18%

Shared Information

17%

Made a Purchase

25%

Visited a Retailer’s

Website

17%

Visited a Store

7%

Called a Business

0RELOH�VHDUFKHV�DUH�VWURQJO\�WLHG�WR�VSHFLȴF�FRQWH[WV�

Shopping queries are 2x more likely to be in store

Source: http://www.thinkwithgoogle.com/infographics/creating-moments-that-matter-infographic.html

Page 24: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Devices are used interchangeably

www.flickr.com/photos/soyproject/6066959891

Page 25: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

3. Not everyone has an iPhone

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“ Smartphones accounted for 57.6% of total sales in fourth quarter of 2013 ” *

- Source: Gartner

www.flickr.com/photos/aforgrave/6168689222

Page 27: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ Android accounted for 85% of all smartphones shipped in Q2 — its highest ever proportion ”

- Source: Tech Crunch

https://www.flickr.com/photos/jantik/4620819221/sizes/o/

Page 28: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Source: http://www.prnewswire.com/news-releases/strategy-analytics-android-captures-record-85-percent-share-of-global-smartphone-shipments-in-q2-2014-269301171.html

Page 29: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/gadl/3570118243

Every platform has their own ui guidelines that their users are used to

Page 30: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

4. There’s an app for that

Page 31: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ The hottest app among Silicon Valley early adopters right now is Secret.

You use it to post anonymous secrets. For the past two days it's all anyone is talking about on Twitter. ” !

- Nicholas Carlson, Business Insider

Page 32: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ The good news for Apple is that it's available on iPhone.

The bad news for Apple is that it's really hard to find Secret through the App Store app on your iPhone. ” !

- Nicholas Carlson, Business Insider

Page 33: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Apple: 1.3 million (Sep)Android: 1+ million (July)

Windows: 300,000+ (Aug) Blackberry: 130,000 / 370,000

Page 34: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/alvy/12769050423

26.8 apps / month

30hrs 15 mins / month

More time spent, but not more apps used

+

=

Page 35: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

2. Entertainment

1. Search, portals & social

3. Communications

Page 36: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/tomitapio/4053123799/in/photostream

Should I do an app?

Page 37: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/dougbelshaw/4360008898

” Money spent developing a pretty but limited iPhone app only benefits [...] the few, but money spent on the website UI would have benefitted everyone. ”

- Gary Marshall on ‘The app trap’ in .net Magazine

Page 38: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/michaelgoodin/3315541855

Avoid native apps Invest in the web UI

Page 39: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

5. Bye, bye mouse monopoly

Page 40: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/ljrmike/7675757042 www.flickr.com/photos/jorgeq82/4732700819

Precise vs Imprecise

Page 41: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/jorgeq82/4732700819

Designed to be held in one hand…

Page 42: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Source & images from UX Matters - www.uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php

…and easy to interact with

Page 43: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/intelfreepress/6837427202

www.flickr.com/photos/johnkarakatsanis/6902407334 www.flickr.com/photos/jorgeq82/4732700819

The way we use touch screens differ based on device, but also across the same device

www.flickr.com/photos/janitors/9968676044

Page 44: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/66327170@N07/7296381856

!

!

!

!

“ New rule: every desktop design has to go finger-friendly ”

- Josh Clark

Page 45: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/sidkid/2908468343

There’ll be a move away from this

Page 46: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

A day of using voice

Page 47: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

A day of using voice

Page 48: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014
Page 49: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

http://www.motorola.com/us/accessories-bluetooth-headsets/Moto-Hint/moto-hint-pdp.html

Page 50: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

6. It’s about the individual

Page 51: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: https://moto360.motorola.com/

Page 52: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: https://moto360.motorola.com/

“ It’s a really tiny computer strapped to your wrist ”

- Source: Mashable !

Page 53: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: http://www.apple.com/uk/

Page 54: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Integration

Page 55: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ One third of Americans who already own some sort of wrist-mounted device stop wearing theirs after six months” ”

- Source: FastCompany

https://www.flickr.com/photos/djkeino/8667722768

Page 56: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: http://www.withings.com/activite/en-US

Page 57: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: http://www.apple.com/uk/

“ In order for any wearable to be successful it has to disappear from the foreground, and its utility in your life has to far outweigh any small inconvenience. ”

- Source: Mashable

Page 58: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

A talks to B talks to C talks to D talks to …

… understands to the user

Page 59: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

7. Context + content = king

Page 60: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ Neeej! Inte dela! ”

[Ta bort]

“ Argh! Did not mean to do that ”

[Delete]

-

Page 61: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Selected by default. Bad Swarm

Page 62: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: https://ifttt.com/

Page 63: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/pure9/2603089643

“ They should demand our attention only at truly demanding moments. ”

- Global Moxie,

Smart Watches, Wearables, and That Nasty Data Rash

Page 64: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: http://www.apple.com/uk/

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Screenshot from http://www.duceretech.com/

Page 66: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Intelligent | Knows you

Page 67: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

8. Approach it like lego

Page 68: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/mirafoto/494444094

“ Get your content to go anywhere, because it’s going to go everywhere. ”

- Brad Frost

Page 69: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Less about pages & more about building blocks

www.flickr.com/photos/boltofblue/4418442567

Page 70: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/donsolo/2136923757/

Clever designClever team

Page 71: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

device browser screen input method connection speed

Any

anytime anywhereUsed

Page 72: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/visualpunch/7351572896

Adapt to device, platform, purpose & usage

Page 73: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

“ And just as the first wave of desktop apps ported to mobile were underwhelming and replaced by mobile-first applications, so will companies quickly realize that it isn’t just a new screen but a brand-new platform. ”

- Source: Techcrunch

Page 74: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

9. Go beyond the hamburger

Page 75: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Screenshot: https://lmjabreu.com/post/why-and-how-to-avoid-hamburger-menus/

Page 76: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014
Page 77: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Lower discoverability

Less efficient

Clash with platform navigation patterns

Not glanceable

Page 78: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

10. It’s all about navigation

Page 79: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

https://www.flickr.com/photos/neilsingapore/5465403730

What and where to click, tap, select, fill in, do, go next, ignore, pay attention to…

Page 80: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.flickr.com/photos/66327170@N07/7296381856

Best buddies

Page 81: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

So, what about Wall•E?

www.robotshop.com/blog/where-is-wall-e-1391

Page 82: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

www.robotshop.com/blog/where-is-wall-e-1391

We can design specifically for Wall•E

Page 83: Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014

Thank you@annadahlstrom | [email protected] www.annadahlstrom.com

https://www.flickr.com/photos/justinwkern/8634075222