bibliography books -...

15
356 356 BIBLIOGRAPHY Books 1. Ajzen, I. and Fishbein, M. (1980). Understanding Attitudes and Predicting Social Behavior. London, Prentice-Hall, Englewood Cliffs. 2. Andrade, C “Banking products and services” in Indian institute of banking and Finance, Mumbai. 3. Beri G.C, “Business Statistics”, 2nd edition, 2005, Tata McGraw Hill. 4. Berry, L.L. (1984), “The employee as customer", in Lovelock, C. (Eds), Services Marketing, Kent Publishing, Boston, MA, pp. 271-8. 5. Bowen, D. E., Schneider, B., Kim, S. (2000), "Shaping service cultures through strategic human resource management", Handbook of Services Marketing, Sage Publications, Beverly Hills, CA, pp. 439-54. 6. Burns A.C. and Bush R.F. (2007). Marketing Research (New Delhi: Pearson Education). 7. Chaudhary (C. M.) (1998), “Theory and Practice of Banking”, Bubline Publication. 8. Coakes S.J., Steed L. and Dzidic P. (2007). SPSS Version 13.0 for Windows Analysis Without Anguish. (New Delhi: John Wiley India (P) Ltd. 9. Fishbein, M. and Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Reading, Addison-Wesley. 10. Grönroos, Christian. (2001), “Service Management and Marketing, 2nd Edition, John Wiley and Sons, Ltd. 11. Gupta S.P. (2007). Statistical Methods. (New Delhi: S. Chand and Sons). 12. Gupta V, (2004) “Risks of E-banking in India”, the ICFAI university press, Hyderabad. 13. Gurusamy (S.) (2001), “Banking in the New Millennium: Issues, Challenges and Strategies”,Kanishka publishers, New Delhi. 14. Heggade O.D. (2000). Banker Customer Relationship in India (New Delhi: Mohit Publ., Ph.D. thesis Published.

Upload: others

Post on 06-Jun-2020

4 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

356

356

BIBLIOGRAPHY

Books

1. Ajzen, I. and Fishbein, M. (1980). Understanding Attitudes and Predicting Social

Behavior. London, Prentice-Hall, Englewood Cliffs.

2. Andrade, C “Banking products and services” in Indian institute of banking and

Finance, Mumbai.

3. Beri G.C, “Business Statistics”, 2nd edition, 2005, Tata McGraw Hill.

4. Berry, L.L. (1984), “The employee as customer", in Lovelock, C. (Eds), Services

Marketing, Kent Publishing, Boston, MA, pp. 271-8.

5. Bowen, D. E., Schneider, B., Kim, S. (2000), "Shaping service cultures through

strategic human resource management", Handbook of Services Marketing, Sage

Publications, Beverly Hills, CA, pp. 439-54.

6. Burns A.C. and Bush R.F. (2007). Marketing Research (New Delhi: Pearson

Education).

7. Chaudhary (C. M.) (1998), “Theory and Practice of Banking”, Bubline Publication.

8. Coakes S.J., Steed L. and Dzidic P. (2007). SPSS Version 13.0 for Windows –Analysis

Without Anguish. (New Delhi: John Wiley India (P) Ltd.

9. Fishbein, M. and Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An

Introduction to Theory and Research. Reading, Addison-Wesley.

10. Grönroos, Christian. (2001), “Service Management and Marketing, 2nd Edition, John

Wiley and Sons, Ltd.

11. Gupta S.P. (2007). Statistical Methods. (New Delhi: S. Chand and Sons).

12. Gupta V, (2004) “Risks of E-banking in India”, the ICFAI university press,

Hyderabad.

13. Gurusamy (S.) (2001), “Banking in the New Millennium: Issues, Challenges and

Strategies”,Kanishka publishers, New Delhi.

14. Heggade O.D. (2000). Banker – Customer Relationship in India (New Delhi: Mohit

Publ., Ph.D. thesis Published.

Page 2: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

357

357

15. Kothari. C.R.2007, Research Methodology- Methods & Techniques,2nd Ed. New Age

International (P) Ltd.

16. Laudon, K. & Laudon, J. (1998). Management Information Systems (5th). Upper

Saddle River: Prentice Hall Inc.

17. Mathur (B.L.) (1989). “Indian Banking: Performance & Challenges”. National

Publishing, Jaipur.

18. Oxford University Press (2008). A Dictionary of Finance and Banking.

19. S.K. Mathur (2000), Banking Law practice in India, Shivam Book : House (Pvt.) Ltd.,

Jaipur

20. Shanti S (1984), Customer Services in Banks, Himalaya Publishing House, Bombay.

21. Sharma V.K. (1993).’Computerized Banking: Efficacy and Limitations’. Changing

Profile of Indian Banking. Edited by Sushil. J. Lalwani. Radha Publications. New

Delhi. 454-59.

22. Toor, N.S “computer and banking” handbook of banking information, Skylark

publications

23. Uppal R.K. (2006). Indian Banking Industry and Information Technology, (New

Delhi: New Century Publications).

24. Uppal R.K. and Jha N.K. (2008). Online Banking in India. (New Delhi: Anmol

Publications Pvt. Ltd.)

Research Paper/Articles

1. Agarwal S. (2009). ‘Customer Perception towards Internet Banking w.r.t. Private and

Foreign Banks in India’. Dissertation Report. Institute of Management Studies.

Ghaziabad.Accessed on July 16, 2009 from

http://www.EBSCOhostdatabase.comBerry, L., Zeithaml, V. and Parasuraman, A.

"Quality Counts in Service, Too." Business Horizons, 1985, 28, pp. 44-52.

2. Agboola A.A. (2006). ‘Electronic Payment System and Tele Banking Services in

Nigeria’. Journal of Internet Banking and Commerce. 11(3). December. Accessed on

20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

Page 3: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

358

358

3. Ahmad, Kaleem, Saima (2008), “Banker’s perception of electronic banking in

Pakistan” , Journal of Internet Banking and Commerce, Vol. 13, No.1.

4. Aladwani, A.M. (2001), "Online banking: a field study of drivers, development

challenges, and expectations", International Journal of Information Management,

Vol. 21 No.3, pp.213-25.

5. Al-Sabbagh, I., and Molla, A. (2004). "Adoption and Use of Internet Banking in the

Sultanate of Oman: An Exploratory Study. " Journal of Internet Banking and

Commerce 9(2): 1-7.

6. Amin Hanudin (2007). ‘Internet banking Adoption among Young Intellectuals’.

Journal of Internet Banking and Commerce. 12(3). December. Accessed on 20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

7. An introduction to computers and their application in banking – by T.N. Srivastava,

McMillan Publications, The Economist 1999 Banking - by Vatsala Kamat, as

mentioned in article at www.outlookmoney.co.

8. Arunachalam, L. and Sivasubramanian, M. (2007) ‘The future of Internet Banking in

India’, Academic Open Internet Journal, Vol. 20. Available online at:

www.acadjournal.com.

9. Asikhia, Olalekan (2011), “E-banking patronage in Nigeria: an exploratory Study of

gender difference”, Business Intelligence Journal, pp no. 243-252.

10. Awamleh R. and Fernandes C. (2005). ‘Internet Banking: An Empirical Investigation

into the Extent of Adoption by Banks and the Determinants of Customer Satisfaction

in the United Arab Emirates. Journal of Internet Banking and Commerce. Accessed

on 20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

11. Azouzi Dhekra (2009). ‘The Adoption of Electronic Banking in Tunisia: An

Exploratory Study’. Journal of Internet Banking and Commerce. 14(3). December.

Accessed on 20th January, 2010 on http://www.arraydev.com/commerce/jibc/.

12. Banknet India (2006). ‘ATM User Survey report 2006’. Survey conducted by

Banknet India. Mumbai.

13. Berger, A. N., "The Economic Effects of Technological Progress: Evidence from the

Banking Industry", Journal of Money, Credit, Banking, Vol. 35 (2), 2003, 141-176.

14. Bhattacherjee, A. (2002), "Individual trust in online firms: scale development and

Page 4: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

359

359

initial test", Journal of Management and Information Systems, Vol. 19 No.1, pp.211-

4.

15. "Big Banks Can Sprint Ahead” – by Anand Adhikari, India Today, February 27, 2006

page 58.

16. Black, N.J., Lockett, A., Winklhofer, H., Ennew, C. (2001), "The adoption of

Internet financial services: a qualitative study", International Journal of Retail

& Distribution Management, Vol. 29 No.8, pp.390-8.

17. Boon, O., H., and Ming, Yu, C., (2003), “Success factors in e-channels: the

Malaysian banking scenario”, International Journal of Bank Marketing, Vol. 21, No.

6/7, pp. 369-377.

18. Bradley L. and Stewart K. (2003). ‘The Diffusion of Online Banking’. Journal of

Marketing Management. 19(9/10). 1087-1109. Costanzo L.A., Keasey K. and Short

H. (2003). ‘A Strategic Approach to the Study of innovation in the Financial Services

Industry: The Case of Telephone Banking’.Journal of Marketing Management. Pp

no.259-281

19. Consumer Voice (2006). ‘Banking Sector: India’s First Customer Satisfaction Study’.

7(1). July. 14-20.

20. Debabrata Das published an article on “Banking revolution” Frontline, Volume 27 -

Issue 24 Nov. 20-Dec. 03, 2010.

21. Dhade A. and Mittal M. (2008). ‘Preferences, Satisfaction Level and Chances of

Shifting: A Study of the Customers of Public Sector and Private Sector Banks’. The

ICFAI University Journal of Bank Management. 12(2). May.

22. Donner Jonathan and Tellez Comilo (2008). ‘Mobile Banking and Economic

Development: Linking Adoption. Impact and Use’. Journal of Internet Banking and

Commerce. 18 (4):318-322. Accessed on 26.01.10:

http://www.arraydev.com/commerce/jibc/.

23. Devlin, J.F. (1995), "Technology and innovation in retail banking

distribution", International Journal of Bank Marketing, Vol. 13 No.4, pp.19-25.

24. Divya Singhal and V. Padhmanabhan, “A Study on Customer Perception Towards

Internet Banking: Identifying Major Contributing Factors”, The Journal of Nepalese

Business Studies (Vol. No. 1), Dec.2008.

Page 5: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

360

360

25. E- banking in India – major development and issues, by S. S. Debashish and B.P.

Mishra- Pranjana, vol. 6, no.1, Jan – July 2003, pg 19.

26. "E-Banking in India – Major Development and Issues", by Sathya Swaroop

Debashish and Bishnu Priya Mishra – Pranjana, vol. 6, no.1. Jan – July 2003, page

18, Opcit.

27. European Central Bank (ECB) (1999), “The Effects of Technology in the EU

Banking Systems”, ECB, Frankfurt am Main, July.

28. Garg P. and Jham V. (2006). ‘Indian Banks and ATM – An Empirical Study of

Consumer Perceptions’. Strategies of Winning Organizations. Edited by Upinder

Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23.

29. Gbonda, O.O. Akinyosoye, Gbadeyan, R. A. (2011), “Customers’ Preference For E –

Banking Services: A case Study Of Selected Banks In Sierra Leone”, Australian

Journal of Business and Management Research Vol.1 No.4, pp 108-116.

30. Gerrard, P., Cunningham, J. B. (2003), “The diffusion of Internet banking among

Singapore consumers", International Journal of Bank Marketing, Vol. 21 No.1, pp.16-

28.

31. Gerson, V. (1998), "Service with more than a smile’", Bank Marketing, Vol.

30 No.8, pp.32-6.

32. Goi Chai Lee (2006). ‘Factors Influence Development of E-Banking in Malaysia’.

Journal of Internet Banking and Commerce. 11(2). August. Accessed on 20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

33. Goi Chai Lee (2005). ‘E-Banking in Malaysia: Opportunity and Challenges’. Journal

of Internet Banking and Commerce. 10(3). December. Accessed on 20th January,

2010 on http://www.arraydev.com/commerce/jibc/.

34. Heikki Karjaluoto,Minna Mattlia and Taplo Pento(2002) , “Factors underlying

attitude formation towards online banking in Finland”, The International Journal of

Bank Marketing 20,6,261-272.

35. Hewer, P., Howcroft, B. (1999), "Consumers distribution channel adoption and usage

in the financial services industry: a review of existing approaches", Journal of

Financial Services Marketing, Vol. 3 No.4, pp.344-58.

36. Howcroft, B., Hamilton, R., Hewer, P. (2002), "Consumer attitude and the usage

Page 6: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

361

361

and adoption of home-based banking in the United Kingdom", The International

Journal of Bank Marketing, Vol. 20 No.3, pp.111-21.

37. Hua G. (2009). ‘An Experimental Investigation of Online Banking Adoption in

China’. Journal of Internet Banking and Commerce. 14(1). April. Accessed on 20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

38. Hugar S.S. and Vaz N.H. (2008). ‘An Evaluation of Customer Orientation of Indian

Public Sector Banks’. Indian Journal of Marketing. 38(6). June. 31-41.

39. IT in banks: Indian scenario by Katuri Nageswara Rao – Professional Banker August

2004

40. Jalan B. (2003). ‘Strengthening Indian Banking and Finance: Progress and Prospects’.

IBA Bulletin. 25(3). March. 5-14.

41. Jane Kolodinsky, et al., (2000), "Bricks or Clicks? Consumers’ Adoption of

Electronic Banking Technologies", Consumers Interests Annual.

42. Jain Sudhir, (2006) “Fraudulent Encashment – Impact and Safeguards”, The Indian

Banker, Vol.3 No. 3. December, Best Bank – 2006, Business India.

43. Joseph, M., McClure, C. and Joseph, B.(1999). Service Quality in Banking Sector:

The Impact of Technology on Service Delivery. International Journal of Bank

Marketing, 17( 4):182–191.

44. Joseph, M., Sekhon, Y., Stone, G. and Tinson, J. (2005), “An exploratory study on

the use of banking technology in the UK; A ranking of importance of selected

technology on consumer perception of service delivery performance”,

International Journal of Bank Marketing, Vol. 23, No. 5, pp. 397-413.

45. Jun, M., Cai, S. (2001), “The key determinants of Internet banking service quality: a

content analysis", International Journal of Bank Marketing, Vol. 19 No.7, pp.276-91.

46. Kaleem A. and Ahmad S. (2008). ‘Bankers’ Perceptions of Electronic banking in

Pakistan’. Journal of Internet Banking and Commerce. 13(1). April. Accessed on 20th

January, 2010 on http://www.arraydev.com/commerce/jibc/.

47. Kalfan, A., AlRefaei, Y., Al-Hajry, M. (2006). "Factors influencing the adoption of

Internet banking in Oman: a descriptive case study analysis." Int. J. Financial

Services Management 1(2): 155-172.

48. Khan Muhammad Asif (2010), “An Empirical Study of Automated Teller Machine

Page 7: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

362

362

Service Quality and Customer Satisfaction in Pakistani Banks”, European Journal of

Social Sciences – Volume 13, Number 3 , Page no. 333-348.

49. Kiang, M.Y., Raghu, T.S., Hueu-Min Shang, K. (2000), "Marketing on the Internet –

who can benefit from an online marketing approach?” Decision Support

Systems, Vol. 27 No.4, pp.383-93.

50. Kolachi, N. (2006), “Internet banking system in Pakistan: some crucial weaknesses

and suggestions for improvement”, Journal of Institute of Bankers Pakistan, Vol. 73,

No. 2, pp. 23 – 32.

51. K. Srinivasa Rao (Dr.) (2011), Deputy General Manager, Bank of Baroda, Mumbai,

Paper on “Harnessing ICT Systems :The Spring-Board of Innovation” The Journal of

Indian Institute of Banking & Finance, ,pp-5-12.

52. Marlin, S.,( 2005), "Banking for the 21st Century", Bank Systems and Technology,

July 1.

53. Metzer S R (2000), Strategic Planning for Future Bank growth”, The Banker’s

Magazine(July - August), pp. 57 – 65.

54. Mittal, R. K. & Sanjay (2007), “Technology in Banking Sector: Issues and

Challenges” Vinimaya, Jan-March 2010, pp-18.

55. Murali S., “Ombudsman Scheme - 2006”, The Indian Banker, Volume 1, No. 10.

56. Nair K.N.C. (2006). ‘Banking on Technology to Meet 21st Century Challenges’.

Contributions-Vol. II. Banknet India Publication. 6-11.

57. Nair K.N.C. (2004). ‘Technology in Banking’. Analyst-Indian Banking 2004 Special.

November. 36-37.

58. Neha Dixit, Saroj K. Datta (Dr.) (2010), Professor & Dean, Mody Institute of

Technology & science, published a paper on “Acceptance of E-banking among Adult

Customers: An Empirical Investigation in India” Journal of Internet Banking and

Commerce, vol. 15, no.2 at http://www.arraydev.com/commerce/jibc/.

59. Oghenerukeybe E.A. (2009). ‘Customers’ Perception of Security Indicators in Online

Banking Sites in Nigeria’. Journal of Internet Banking and Commerce. 14(1). April,

Accessed on 20th January, 2010 on http://www.arraydev.com/commerce/jibc/.

60. O'Connell M. (2000). ‘The Future of Banking’. California Job Journal. Available at

http://www.jobjournal.com/article_full_text.asp?artid=143.

Page 8: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

363

363

61. Perumal, V. and B. Shanmugam, (2004), "Internet banking: boon or bane", Journal of

Internet Banking and Commerce, December, Vol. 9, No. 3: pp no 1-6.

62. Poppel, H. L. (1983), “Marketing productivity and information technology”

Information Industry Insights, Insights, volume 5, pp 6-7.

63. Qureshi T.M., Zafar M.K. and Khan M.B. (2008). ‘Customer Acceptance of Online

Banking in Developing Economies’. Journal of Internet Banking and Commerce.

13(1). April. Accessed on 20th January, 2010 on

http://www.arraydev.com/commerce/jibc/.

64. Ramnathan R.N. (2006). ‘ATM – A Convenient Banking’. The Indian Bankers-

Special Issue on e-payments and Commerce. 1(3). March. 39-42.

65. Ramsay, J. and M. Smith, (1999), "Managing consumer channel usage in the

Australian banking sector", Managerial Auditing Journal, Vol. 14, No. 7: pp no 32-

33, MCB University Press.

66. Ravi R.A. (2008). ‘User Perception of Retail Banking Services: A Comparative Study

of Public and Private Sector Banks’. The ICFAI Journal of Bank Management. 12(2).

May. 32-46.

67. Riquelme H.E., Mekkaoui K.A. and Rios R.E. (2009). ‘Internet Banking Customer

Satisfaction and Online Service Attributes’. Journal of Internet Banking and

Commerce. 14(2). August. Accessed on 20th January, 2010 on

http://www.arraydev.com/commerce/jibc

68. Sadiq Sohail, M., Shanmugham, B. (2003) E-banking and customer preferences in

Malaysia:An empirical investigation.

69. Satish Tanaji Bhosale (Dr.), B.S. Sawant (Dr.) (2011), published an article on

Technological Developments in Indian Banking Sector, ISRJ, and ISSN No: 2230-

7850 Vol - I, ISSUE - X.

70. Schneider, B. and Bowen, D. E. (1985) "Employee and Customer Perceptions of

Service in Banks: Replication and Extension." Journal of Applied Psychology, vol no

70, pp. 423-433.

71. Schneider, B., Parkington, J., and Buxton, V. M. (1980) "Employee and Customer

Perceptions of Service in Banks." Administrative Science Quarterly, Vol no 25, pp.

252-267.

Page 9: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

364

364

72. Sing B. and Malhotra P. (2005). ‘Adoption of Internet Banking: An Empirical

Investigation of Indian Banking Sector’. Journal of Internet Banking and Commerce.

Accessed on 20th January, 2010 on http://www.arraydev.com/commerce/jibc/.

73. Singh S., Chhatwal S.S., Yahyabhoy T.M. and Yeo C.H. (2002). ‘Dynamics of

Innovation in E-Banking’. ECIS. June. 6 – 8. Available at http://www.scribd .com.

74. Singh H. and Kaur N. (2006). ‘Internet Banking – The Current Challenges’. Banking

in the New Millennium- Issues. Challenges and Strategies. edited by R.K. Uppal and

Rimpi Kaur. Mahamaya Publishing House. New Delhi. 282-87.

75. Saurabh Srivastava (Dr.)( ), Asst. Professor, B.B.S. Institute of Management &

Technology, published a paper on “Internet Banking - A Global Way to Bank”

Allahabad.

76. Srivastava Chetan (2006). ‘Customer Relationship Management – A Key Success

Factor in Services Marketing (A Case Study of Banking Service in India)’. Strategies

of Winning Organizations. Edited by Upinder Dhar. Santosh Dhar and Vinit Singh

Chauhan. Excell Books. New Delhi. 481-90.

77. Sudhakar K. (2006). ‘Electronification of Payment System in India’. The Indian

Banker –Special Issue on e-payments and Commerce. 1(3). March. 43-44.

78. Sulaiman A., Lim C.H. and Wee A. (2005). ‘Prospects and Challenges of E-banking

in Malaysia’. The Electronic Journal of Information Systems in Developing

Countries. September. Available at

http://new.ejisdc.org/ojs/include/getdoc.php?id=167&article=184&mode=pdf.

79. Tan, M. and Teo, T. (2000). "Factors Influencing the Adoption of Internet Banking."

Journal of the Association for Information Systems 1(5): 1-42.

80. Thakor, A. V.(1999), "Information technology and financial services consolidation",

Journal of Banking and Finance, Vol. 23, 1999, 697-700.

81. Thulani D., Tofara C. and Langton R. (2009). ‘Adoption and Use of Internet Banking

in Zimbabwe: An Exploratory Study’. Journal of Internet Banking and Commerce.

14(1). April. Accessed on 20th January, 2010 on

http://www.arraydev.com/commerce/jibc/ Uppal R.K. (2008). ‘Customer Perception

of E-Banking Services of Indian Banks: Some Survey Evidence’. The ICFAI Journal

of Bank Management. 7(1). February. 63-74.

Page 10: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

365

365

82. Trivedi A.K. (2003). ‘Indian Banking: Managing Transformation’. IBA Bulletin.

25(3). March. 124-26.

83. Uppal R.K.,() “Customer Perception of E – Banking Services of Indian Banks: Some

Survey Evidence”, The ICFAI Journal of Bank Management, Vol. VII No.10.

84. Uppal R.K.(2011).’ E-Age Technology–New Face of Indian Banking Industry:

Emerging Challenges and New Potentials’. Journal of Social and Development

Sciences, Vol. 1, No. 3, pp. 115-129.

85. Uppal R.K. and Kaur R. (2007). ‘Transformation in Indian Banks through e-Banking

Services – An Empirical Study’. Contributions. IV. Banknet Publications. October.

Pp no.16-29

86. Uppal R.K. (2006). ‘E-Banking Services: An Empirical Study of Employees

Perceptions’. Vinimaya. 27(3). October-December. Pp no.57-63.

87. Uppal R.K. and Guliani H.K. (2006). ‘Emerging Challenges in Indian Banking’.

Banking in the New Millennium- Issues. Challenges and Strategies. edited by R.K.

Uppal and Rimpi Kaur. Mahamaya Publishing House. New Delhi. Pp no 52-68.

88. Wang, Y., Wang, Y., Lin, H. and Tang, T. (2003). "Determinants of User Acceptance

of Internet Banking: An Empirical Study." International Journal of Service Industry

Management 14(5): pp no. 501-519.

89. Wan, W.N., Luk, C-L. and C.W.C. Chow (2005)., Consumers' adoption of banking

channels in Hong Kong, International Journal of Bank Marketing, Vol. 23, No. 3:pp

no. 255-272.

90. Zeithaml Parasuraman and Berry. (1990). ‘Delivering Quality Service; Balancing

Customer Perceptions and Expectations’. Free Press.

Bulletins and Reports

1. Arora Kalpana (2003). ‘Indian Banking: Managing Transformation through IT’. IBA

Bulletin. 25(3). March. 134-38.

2. Banknet India (2006). ATM Survey Report 2006. Survey Conducted by Banknet

India. Mumbai.

3. Bank of International Settlement (2009), Statistics on Payment and Settlement

Page 11: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

366

366

Systems in Selected Countries – Figures for 2008, CPSS, December.

4. Bhaskar P.V. (2004). ‘Customer Service in Banks’. IBA Bulletin. Vol no 26(8). Pp

no. 9-13.

5. BIS 2003, Management and supervision of cross-border electronic banking activities.

6. BIS 2001a, Risk management principles for electronic banking.

7. BIS 2001b, Electronic Finance: A new perspective and challenges.

8. BIS 2000, Electronic Banking Group Initiatives and White PapersDasgupta, P. (2002)

Future of e-banking in India. Available online at: www.projectshub.com.

9. CII-PwC Report of Technology readiness of Indian Banks- Current Indian banking

Scenario Business Strategy.

10. C. Rangarajan (Dr.) (2010) Chairman Economic Advisory Council to the Prime

Minister delivered a lecture on “Role of Technology in Development of Banking”

Institute for Development and Research in Banking Technology, Hyderabad, 28

November 2010.

11. Eapen P G (2000), “Automated Teller Machines – Security Issues”, IBA Bulletin

Vol.XXII, No. 9 (September), pp. 23 – 26.

12. Gupta s. C., ‘Banking Industry Vision 2010’. IBA committee, November 2003.

13. IMF. World Economic Outlook. October, 2009.

14. Indian Banker, June 2007 Vol II No6 Indian Banks’ Mumbai Association.

15. Indian Banking 2010 Special issue 2004, vol 26 No I, IBA bulletin, IBA Mumbai

16. “Inclusive growth and financial security - the benefits of e-payments to Indian

society” A publication of McKinsey & Company on financial services - October

2010.

17. Kenneth Kerr, 2002, Usage of New Technologies for SMB Financing.

18. Kulkarni R V (2000), “Changing Face of Banking from Brick and Mortar Banking to

E - Banking”, IBA Bulletin (January).

19. National Institute of Bank Management (NIBM). (1980). Commercial Banking. Vol.

I. II and III (Bombay: Vora and Co.).

20. OECD 2001, Electronic Finance: Economics and Institutional Factors.

21. Pathrose P.(2001), “Hi Tech. Banking Prospects and Problem”, IBA Bulletin,

Vol.XXIII, No. 7 (July).

Page 12: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

367

367

22. RBI. Report on Trend and Progress of Banking in India. (Various relevant issues).

23. RBI. (1977). Report of the Working Group on Customer Service in India. (Chairman:

R.K. Talwar).

24. RBI. (1992). Customer Services in Banks (Chairman: M.N. Goiporia). Bombay.

25. Reserve Bank of India (2009), Report on Currency and Finance, 2006-08.

26. Reserve Bank of India (2009), Report on Trend and Progress of Banking in India

2008-09.

27. Robert De Young 2001, The financial progress of pure-play internet banks.

28. Report on Trends and Progress of Banking in India 2009-10. Pp-96-97, Reserve Bank

of India, Nov 2010.

29. Report on “Indian banking 2020” making the decade's promise comes true. A

publication of Boston consulting Group Sept, 2010.

30. Subba Rao (Dr.) D. V. Governor, Reserve Bank of India, A Speech delivered at the

Banking Technology Excellence Awards 2009 at the IDRBT Hyderabad, June 18,

2010. On “Harnessing Technology to Bank the Unbanked”.

31. “The human capital key: Unlocking a golden decade in Indian Banking” A

publication of McKinsey & Company on financial services, August 2010.

32. Tom Glaessner, Tom Kellermann, and Valerie McNevin 2003, Electronic security,

risk mitigation in financial transactions.

33. Trends and progress of Banking in India, RBI annual Report 2005-2006.

Conference/Proceeding

1. Chakrabarty, K. C. (2010), ‘Technology in Banking: An Instrument for Economic

Growth’, Economic Times Banking Technology Conclave 2010.

2. Chakrabarty K. C. (Dr.) (2010), Deputy Governor, RBI speech on: “Financial

deepening by putting financial inclusion campaign rd into mission mode” Address at

the 23 Skoch Summit, Mumbai, 17 June 2010.

3. Hain, D., Tootell, H. and C. Alcock (2002) ,"Understanding attitudes towards

Internet banking", in Proceedings of Collector 2002, Seventh Annual Collector

Conference on Electronic Commerce, Melbourne, Australia,.

Page 13: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

368

368

4. Lai, Y. C. (1995) Technological Acceptance of the Internet in Singapore, Academic

Exercise, Faculty of Business Administration, National University of Singapore.

5. Madhavankutty, G. (2007). ‘Indian Banking – Towards Global Best Practices’.

Bankers Conference Proceedings (Nov.). 84-86

6. Reddy, Y. V. (2002), ‘Monetary and Financial Sector Reforms in India: A

Practitioner’s Perspective’, The Indian Economy Conference, Program on

Comparative Economic Development (PCED) at Cornell University, USA.

7. Sophastienphong, Kiatchai and Anoma Kulathunga (2010), Getting Finance in South

Asia 2010, the World Bank. Tower Group. “Establishing an Internet-Based Banking

Service,” 1996 (http://www.towergroup.com/pages/notes/v10/v10_015R.htm; access

must be requested from Tower Group).

Thesis/Dissertations

1. Agarwal S. (2009). ‘Customer Perception towards Internet Banking w.r.t. Private

and Foreign Banks in India’. Dissertation Report. Institute of Management Studies.

Ghaziabad. Accessed on July 16, 2009 from http://www.EBSCOhostdatabase.com.

2. Gupta Soma Sen (2001). ‘Buyers’ Perception of Product Quality – A Study of Select

Dimensions’. Ph.D. Thesis. Dept. of Commerce. Delhi School of Economics.

University of Delhi. Delhi.

3. Sharma Sourabh (2010). ‘A Comparative Study of Benefits, Potentialities and

Problems of Computerization in Public and Private Sector Banks’. Ph.D. Thesis.

Jiwaji University, Gwalior .Madhya Pradesh.

4. Kaur Rimpi (2010). ‘Indian banking: managing transformation through information

technology – problems and prospects. Ph.D. Thesis. School of management studies.

Punjabi, university. Patiala.

Newspapers

1. Bhoir A. and Sinha P. (2006). ‘ATM Tax; Bank Charges to Go Up’. The Times of

India. (March, 4).

Page 14: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

369

369

2. Bhoir Anita (2006). ‘Banks See a Huge Surge in e-payments’. The Times of India.

(November, 17).

3. Joshi Anurag (2005). ‘Cheaper Cash; Banks Slash ATMs Fee by 25%-50%’. The

Economic Times. (November, 22).

4. Khanna R.M. (2009). ‘Install Voice-enabled ATMs for Visually Impaired, Banks

Told’. The Tribune. (May, 6).

5. Mehta Sangita (2009). ‘In Whose Interest is It Anyway’. The Economic Times. (July,

15)

6. Time News Network (2009). ‘Provide Fund Transfer Details via SMS, Email’. The

Times of India. (June, 18).

7. Time News Network (2009). ‘Now, File IT Returns at Corp Bank ATM’. The Times

of India. (August, 17).

8. Tribune News Service (2006). ‘Need for Reforms in Financial Sector- PM’. The

Tribune. (October, 8).

9. Tribune News Service (2008). ‘FM’s Advice to Banks: Function as Banks only’. The

Tribune. (October, 5).

10. Tribune News Service (2009). ‘RBI to Ration Free Use of Other ATMs’. The

Tribune. (August, 22).

Websites

1. http://news.oneindia.in/2011/11/28/how-to-do-mobile-banking-with-hdfc-bank-and-

vodafone.html.

2. http://shodhganga.inflibnet.ac.in/handle/10603/2310-thesis

3. http://www.antiphishing.org

4. http://www.bank-and-trust.com

5. http://www.dbresearch.com

6. http://www.instam.org

7. http://www.rajasthanonline.in/Utilities/Banks.aspx

8. http://www.rlrmgmt.com

Page 15: BIBLIOGRAPHY Books - Shodhgangashodhganga.inflibnet.ac.in/bitstream/10603/25027/3/bibliography.pdf · Dhar. Santosh Dhar and Vinit Singh Chauhan. Excel Books. New Delhi. 516-23. 29

370

370

9. www.allprojectreports.com

10. www.axisbank.com

11. www.banknetindia.com

12. www.ccavenue.com/content/indianrupees.jsp

13. www.financialexpress.com

14. www.hdfcbank.com

15. www.iamai.in

16. www.iba.org.in

17. www.icicibank.com

18. www.indusind.com

19. www.internetworldstats.com

20. www.moneycontrol.com/annual-report/hdfcbank/directors-report/HDF01

21. www.oppapers.com

22. www.rbi.org.in

23. www.researchportal.be/en/projects

24. www.satyam.com

25. www.scribd.com

26. www.syndicatebank.in/scripts/aboutus.aspx