bibliography - inflibnetshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf ·...

45
A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 497 Abraham, Pizam. Encyclopedia Hospitality Management: Second Edition. Burlington: Butterworth-Heinemann, 2010. Abu-Doleh, J., and D. Weir. "Dimensions of performance appraisal systems in Jordanian private and public organizations." International Journal of Human Resource Management, 2007: 75-84. Adams, J.S. "Toward an Understanding of Inequity." Journal of Abnormal and Social Psychology, 1963: 422–436. Adeola, Ajayi. Appraisal of Staff training and Development on Job Performance in Federal radio Corporation of Nigeria(FRCN) Ibadan, Oyo State. Verlag: GRIN, 2012. Aeschwartz. "Empowerment." Youtube.com. ReadySetPresent.com, February 16, 2009. Afzalur, Rahim M. Managing conflict in Organizations (4th Edition). New Jursey: Transaction publishers, 2011. Agencies. Articles: The Economic Times. February 11, 2012. http://articles.economictimes.indiatimes.com (accessed August 1, 2012). Alan, Price. Human resource Management ( Fourth Edition). Hampshire: Cengage Learning EMEA, 2011. Alexander, Sheldon, and Marion Ruderman. "The Influence of Procedural and Distributive Justice on Organizational Behavior." Annual Convention of the American Psychological Association. Anaheim: American Psychological Association, 1983. 11-22. Alison, Bettely, Mayle David, and Tantoush Tarek. "Introduction to theme 4: Human Isssues." In Operations Management, A Strategic Approach, by Bettely Alison, Mayle David and Tantoush Tarek, 221-223. London: Sage Publications, 2005.

Upload: vuongcong

Post on 16-Mar-2018

217 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 497 

Abraham, Pizam. Encyclopedia Hospitality Management: Second Edition.

Burlington: Butterworth-Heinemann, 2010.

Abu-Doleh, J., and D. Weir. "Dimensions of performance appraisal systems in

Jordanian private and public organizations." International Journal of

Human Resource Management, 2007: 75-84.

Adams, J.S. "Toward an Understanding of Inequity." Journal of Abnormal and

Social Psychology, 1963: 422–436.

Adeola, Ajayi. Appraisal of Staff training and Development on Job Performance

in Federal radio Corporation of Nigeria(FRCN) Ibadan, Oyo State. Verlag:

GRIN, 2012.

Aeschwartz. "Empowerment." Youtube.com. ReadySetPresent.com, February 16,

2009.

Afzalur, Rahim M. Managing conflict in Organizations (4th Edition). New

Jursey: Transaction publishers, 2011.

Agencies. Articles: The Economic Times. February 11, 2012.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Alan, Price. Human resource Management ( Fourth Edition). Hampshire:

Cengage Learning EMEA, 2011.

Alexander, Sheldon, and Marion Ruderman. "The Influence of Procedural and

Distributive Justice on Organizational Behavior." Annual Convention of the

American Psychological Association. Anaheim: American Psychological

Association, 1983. 11-22.

Alison, Bettely, Mayle David, and Tantoush Tarek. "Introduction to theme 4:

Human Isssues." In Operations Management, A Strategic Approach, by

Bettely Alison, Mayle David and Tantoush Tarek, 221-223. London: Sage

Publications, 2005.

Page 2: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 498 

Alistair, Goldsmith, Nickson Dennis, Sloan Donald, and C Wood Roy. Human

resource Management for Hospitalit Services. London: Thomson Learning,

1997.

Allport, G. "Traits Revisited." American Psychologist, 1966: 1-10.

American, Institute of Architects. The Architects's Handbook of Professional

Practice: 14th edition. New Jersey: American Institute of Architects, 2008.

Anderson, N, and M West. "The team climate inventory." European Journal of

Work and Organizational Psychology, 1996.

Andrews, Sudhir. Human Resource Management: A Textbook for the Hospitalty

Industry. New Delhi: Tata McGraw-Hill, 2009.

Angela, Wright. Reward Management in Context. London: CIPD, 2004.

Angelo, S DeNisi, and W. Griffin Ricky. Human Resource Management Second

Edition: Indian Adaptattion. New Delhi: Biztantra, 2009.

Anil, Kumar Singh. "HRD Practices and Philosophy of Management in Indian

Organizations." Vikalpa, April 2005: 71-80.

Anil, Radhakrishnan S. "thehindu.com." The Hindu News paper website. October

20, 2011. http://thehindu.com/news/states/kerala/article2555708.ece

(accessed December 14, 2011).

Anne, Bruce. How to Motivate Every Employee. New delhi: Tata MCGraw-Hill,

2003.

Anne, Reino, Kask Triin, and Vadi Maaja. "Organizational Cultutre and

Environment: Dynamics in Dynamics. Case of Ordi." TRAMES: Journal of

Humanities and Social Science 11, no. 2 (2007): 124-138.

Applebaum, E. "The Impact of new forms of work organizations on workers." In

Work and Employment Relations in the High Performance Work Place, by

G.Murray. London: Continuum, 2002.

Argyris, C. "Empowerment: The emperor's new clothes." Harvard Business

Review 3, no. 76 (May-June 1989): 98-105.

Page 3: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 499 

Armstrong, Michael. A Handbook of Employee Reward Management and

Practice. Philadelphia: Kogan page Ltd., 2007.

—. A Handbook of Human resource Management Practice: 10th Edition. London:

Kogan page, 2006.

Arora, S.C, Pandey Gayathri, and Singh Bhoop. Manpower Profile: India

Yearbook 2003. New Delhi: Concept Publishing, 2004.

Arshdeep, Sehgal. Articles: The Economic Times. October 11, 2002.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Arun, Kumar. Industrial Law. New Delhi: Atlantic Publishers and Distributors,

2003.

Arun, Kumar, and Sharma Rachana. Personnel Management: Theory and

Practice. New Delhi: Atlantic Publishers and Distributors, 2000.

Arvind, V.Phatak, S.Bhagat Rabi, and J.Kashlak Roger. International

Management. New Delhi: Tata McGraw-Hill, 2005.

Asha, Rai. The Economic Times: Hospitality Industry . june 14, 2005.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Ashik, Tiwari K. Newstrack: Expresshospitality.com. June 13, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

Ashok, Khurana, Khurana Parveen, and Lal Sharma Hira. Human Resource

Management. New Delhi: V.K. Global Publications Ltd., 2010.

Ashok, Tiwari, interview by Sivanand Vyas. Any Solution to Attrition ? (August

29, 2005).

Asok, K.Barman. "Educational Capital Formation in India." In Studies in

Educational Development: Education and Manpower Develpment (2nd

Edition), by Thakur Devendra and D.N. Thakur, 243-251. New Delhi: Deep

and Deep Publications Pvt.Ltd., 2004.

Aswathappa, K. Human Resource and Personnel Management: 4th Edition. New

Delhi: Tata McGraw-Hill, 2007.

Page 4: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 500 

Babu, Thomas, U.M. Deshmukh, and Kumar k. Pradeep. High Performimh

Organisations: Issues and Challenges. New Delhi: Tata McGraw-Hill,

2008.

Bagad, V.S. Principles of Management. Pune: Technical Publications, 2009.

Baker, K. "Kerala's Startegy for Tourism Growth: a Southern Approach to

Development and poverty Alleviation." In Tourism Development: growth,

Myths and Inequalities, by Burns Peter and Novelli Marina, 192-214.

Oxfordshire: CAB International, 2008.

Balram. Report :Labour Bureau Government of India. december 8, 2005.

tttp://www.labourbureau.nic.in (accessed december 5, 2012).

Basu, C. R. Business Organisations and Management. New Delhi: Tata McGraw

Hill, 1998.

Beaumont, P.B. Human Resource management: Key concepts and Skills. london:

Sage Publication, 1993.

Bennis, W. Organization development: It's Nature, Origin and Prospects.

Reading: Addison-Wesley, 1969.

Bernardin, H.J., and R.W. Beatty. Performance Appraisal. Boston, MA: Kent

Publishing, 1984.

Bessie, Marquis L., and Huston,J. Carol. Leadership roles and Management

Functions in Nursing: Theory and Application. Philadelphia: Lippincott

Williams & Wilkins, 2009.

Beverly, Kaye, and Scheef Devon. Mentoring. Alexandria: American Society for

Training and Development, 2000.

Beverly, Springer, and Springer Stephen. "Human Resource Management in the

US." In Human Resource Management : An International Comparison, by

Pieper Rudiger, 41-57. Berlin: Walter de Gruyter & Co., 1990.

Bhatia, S.K. Performance management: Concepts , Practices,and Strategies for

Organisation Success. New Delhi: Deep & Deep Publications, 2007.

Page 5: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 501 

Bhooshan, B Agalgatti. Labour Welfare and Industrial Hygiene. Pune: Nirali

Prakashan, 2008.

Bhupen, Srivastava. Organization Design & Development: Concepts and

Applications. New delhi: Biztantra, 2007.

Bies, R.J., and D.L. Shapiro. "Interaction Fairness Judgments: The Influence of

Causal Accounts." Social Justice Research, 1987: 199–218.

Biju, M.R. "Hospitality Industry in Kerala- Performances and Promises." In

Sustainable Dimensions of Tourism Management, by M.R. Biju, 41-60.

New Delhi: Mittal Publications, 2006.

Biswajeet, Pattanayak. Human resource management: 3rd Edition. New Delhi:

Prentice Hall, 2005.

Bizmanualz. Human Resources Procedures for employee Management: A Guide

to creating HR Policies and promoting a Productive workforce. United

States: Bizmanualz Inc., 2008.

Bob, Brotherton. The International Hospitalit Industry: Structure , Charecterstics

and Issues. Oxford: Butterworth-Heinemann, 2003.

Boella, M.J. Human Resource Management in the Hospitality Industry. United

Kingdom: Stanley Thorns, 2000.

Boella, Michael, and Goss-Turner Steven. Human Resource Management in the

Hospitality Industry: An introductory Guide. Burlington: Elsevier

Butterworth-Heinemann, 2005.

Brant R., Burleson, and Kunkel Adrianne W. "Revisiting the Different Cultures

Thesis: An Assessment of Sex Differences and Similarities in Supportive

Communication." In Sex Differences and Similarities in Communication:

Second Edition, by Dindia Kathryn, Daniel J. and Canary, 137-160. New

Jersey: Lawrence Erlbaum Associates, 2006.

Brian, Bass. Houston Chronicle : manpower. January 1, 2012.

http://smallbusiness.chron.com (accessed Octobe 31, 2012).

Broady-Preston, J., and L. Steel. "Employees, customers, and internal marketing

strategies in LIS." Library Management, 2002: 384-393.

Page 6: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 502 

Burdett, J.O. "What is empowerment any way?" Journal of European training,

1991: 23-30.

Burkart, Holzner. "The Concept of "Integration" in Sociological Theory." The

Sociological Quarterly, 1967: 51-62.

BusinessStandard. Business Standard. june 18, 2012. http://www.business-

standard.com/india/news/hospitality-industry-to-witness-investment-boom-

soon-fhrai (accessed july 31, 2012).

Cardy, R.L., and G.H. Dobbins. Performance Appraisal: Alternative Perspectives.

Cincinnati, OH: South-Western, 1994.

Carkhuff, Robert R. The Art of helping in the Twenty st Century. Massachusetts:

Human Resource Development Press,Inc., 2000.

Carlos C, Lorenzana. Management Theory and Practice. Florentino,Quezone city:

Rex printing Company, 1993.

Cary, L.Cooper. "The Changing Nature of Work: New Psychological Contract

and Associated Stressors." In Stress and Quality of Working Life: Current

Perspective in Occupational Health, by Maria Rossi Anna, L.Perrewe

Pamela and L.Sauter Steven, 1-8. Alegre: International Stress Management

Association, 2006.

Cascio, W.F., and H.J. Bernardin. "Implication of Performance Appraisal

Litigation for Personnel Decisions." Personnel Psychology, 1981: 211–226.

Cathy, A.Enz, and A Siguaw Judy. "Best Practices in Human Resources." In

Handbook of Applied Hospitality Strategy, by A.Enz Cathy, 473-492.

California: Sage Publications, 2010.

Cederblom, D. "The performance appraisal interview: A review, implications, and

suggestions. ." Academy of Management Review, 1982: 219-227.

Chandramohan, A. Human Resource Management. New Delhi: A.P.H. Publishing

Corporation, 2008.

Chaneta, I. "Employee Welfare." Journal of Comprehensive Research, 2011: 7-11.

Page 7: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 503 

Charles R, McConnell. Umiker's Management Skills for the new Health Care

Supervisor. Ontario: Jones and Bartlett Publishers, 2010.

Charles, Stone. "Warm Blooded Technology." CIO: THe Magazine for

Information Executives, November 1989: 74-78.

Charles, W.L.Hill, and R.Jones Gareth. Strategic Management: An Integrated

Approach. Manson,USA: South Western CENGAGE Learning, 2008.

Chase, Richard B., F.Jacobs Robert, J.Aquilano Nicholas, and K.Agarwal Nitin.

Operations Management for Competitive Advantage. New Delhi: Tata

McGraw-Hill, 2008.

Cheryl, Harvey, and Stalker Carol A. "Preventing Burnout and Employee

Turnover." In Moving Towards Positive Systems of Child and Family

Welfare: Current Issues and Future Directions, by Cameron Gary, Coady

Nick and Adams Gerald R., 273-314. Ontarion: Wilfrid Laurier University

Peress, 2007.

Cheung-Judge. "The self assessment: a corner stone for the future of OD." OD

Practioner online, 2003.

Chhabra, T.N. Principles and Practice of Management. New Delhi: Dhanpat Rai

& Co., 1978.

Chingos, Peter T. Paying for Performance: A Guide to Compensation

Management: Second Edition. New York: John Wiley & Sons, 2002.

Chris, C.Park. The Environment: Principles and Applications. London:

Routledge, 1997.

Chris, Rowley, and Jaackson Keith. "Introduction: Human resource Manaegment

in Context." In Human Resource Management: the Key Concepts, by

Rowley Chris and Jaackson Keith, 19-29. Oxon: Routledge, 2011.

Chuck, Williams. Effective Management: a multimedia approach 5th Edition.

New Jersey: Cengage Learning, 2011.

Clare, Huffington, Cole Carol, and Brunning Halina. A Manual of Organizational

Development: The Psychology of Change. London: Karnac Books, 1997.

Page 8: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 504 

Clayton, Barrows W, and Powers Tom. Introduction to the Hospitality Industry-

Seventh Edition. New Jersey: John Wiley & Sons, 2009.

Clive, Fletcher. Appraisal and Feedback: Making Performance Review Work.

London: Chartedred Institute of Personnel and Development, 2004.

Colin, Coulson-Thomas. The Future of the Organization: Acieving excellence

through business transformations. London: Kogan page Ltd., 1997.

Conrad, Lashley. "Licensed Retail Management." In The Sage Handbook of

Hospitality Management, by Brotherton Bob and Wood Roy C., 460-483.

London: Sage Publications Ltd., 2008.

Coon, Dennis, and O Mitterer John. Psychology: Modules for Active Learning

11th Edition. Belmont: Thomson Higher Education, 2009.

Courtney, H.Price, and Novak Alys. HR Policies and Procedures: Manual for

Medical Practices. Englewood: Medical Management Group Association,

2007.

Crispina, Raofal Corpuz. Human Resource Management: Revised Edition.

Manila: Rex Book Store, 2006.

Cynthia, Phoel M. "Giving Effective Feedback: Why and How." In Guide to

giving Effective Feedback, by Harvard Business Review, 3-5. Harvard:

Harvard Business Press, 2011.

Dail L., Fields. A Guide to Validated Scales for Organizational Research and

Diagnosis. California: Sage Publications Inc., 2002.

Dana, Tesone. Principles of Management for the Hospitality Industry. Burlington:

Butterworth-Heinemann, 2010.

Daniel, Ratheiser. blog.knowledge-must.com: innovations in the hospitality

industry. August 1, 2010. http://blog.knowledge-must.com (accessed August

1, 2012).

Dave, Laber. Havre job service employer's committe. January 30, 2008.

http://www.havrejsec.com (accessed February 22, 2013).

Page 9: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 505 

David, Bargal, and Schmid Hillel. "Organizational Development in Human

Service Organizations: A Prefatory Essay." In Organizational Change and

Development in Human Service Organizations, by Bargal David and

Schmid Hillel, 1-14. Binghamton: The Haworth Press,Inc., 1992.

David, Carnevale G. Organizational Development in the Public Sector. Colorado:

Westview Press Books, 2003.

David, Clutterbuck. Everyone Needs a Mentor : Fostering Talent in Your

Organizations. London: CIPD, 2004.

David, Hayes K, and Ninemeier D Jack. Human Resource Management in the

Hospitality Industry. Hoboken,New Jersey: John Wiley & Sons, 2009.

David, Hussey. How to be Better at.........Managing Change. New delhi: Kogan

Page India Ltd., 2000.

David, L.Dubois, and J.Karcher Michael. Handbook of Youth Mentoring.

California: Sage Publications, 2005.

David, Murray. Ethics in Organizations: Values-codes-vision-strategies -action.

London: Kogan Page Ltd., 1997.

David, Tumham. Employment And Development : A Review of Evidence. Paris:

Organisation for Economic Co-operation and Development, 1993.

Davis, Meggsinson, Clutterbuck David, Garvey Bob, Stokes Paul, and Garrett-

Harris Ruth. Mentoring in Action: 2nd Edition. London: Kogan Page Ltd.,

2006.

Deb, Tapomoy. Performance Appraisal and Management: concepts, antecedents

and implications. New Delhi: Excel Books, 2008.

Deci, E.L, J.P. Connel, and R.M. Ryan. "Self Determination in a work

Organization." Journal of Applied Psychology, 1989: 580-590.

Deery, and Jago. "A Framework for Work life Balance Practices: Addressing the

needs of the Tourism Industry." Tourism and Hospitality Research, 2009:

97-108.

Page 10: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 506 

Deery, M. "Talent Management, work life balance and retention startegies."

International Journal of Contemporary Hospitality Research, 2008: 23-28.

DeNisi, A. "Performance appraisal and performance management: A multilevel

analysis." In Multilevel theory, research, and methods in organizations:

Foundations, extensions, and new directions , by K.Klein and S.Kozlowki,

121-156. San Francisco, CA: : Jossey-Bass, 2000.

DeNisi, A., and R. Pritchard. "Performance appraisal, performance management,

and improving individual performance: A motivational framework."

Management and Organization Review, 2006: 253-277.

Dennis, Nickson. Human Resource Management for The hospitality and Tourism

Industries. Burlington: Butterworth-Heinemann, 2007.

Dennis, P.Jones, and H.Drews Theodore. A Manual for Budgeting and Accounting

for Manpower Resources Postsecondary Education. Washington: U.S.

Governement Printing Office, 1977.

Dewakar, Goel. Performance Appraisal and Compensation Management: A

Modern Apporoach. New Delhi: PHI Learning Pvt .Ltd, 2008.

Diane, Arthur. Employee Recruitment and Retention Handbook. New York:

American Management Association, 2001.

Dianna, Podmoroff. 365 Ways to Motivate and Reward Your Employees Every

Day- With Little or No Money . Florida: Atlanta Publishing Group, 2005.

Dibeyendu, Ganguly. Articles: The Economic Times. july 16, 2012.

http://articles.economictimes.indiatimes.com (accessed august 1, 2012).

Dipak, Kumar Bhattacharyya. Human Resource Planning: 2nd Edition. New

Delhi: Excel books, 2006.

—. Performance management Systems and Strategies. Noida: Pearson, 2011.

DNB. DNB Website. http://www.dnb.co.in/Travel_Tourism/Indian_Hospitality_

Industry.asp (accessed july 31, 2012).

Page 11: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 507 

Dominic, Cooper, Robertson T Ivan, and Tinline Gordon. Recruitment and

Selection: A framework for Success. Bedford Row: Thomson Learning,

2005.

Don, Hellriegel, and Slocum,W John. Organizational Behavior. Mason,USA:

THomson Higher Education, 2007.

Donald, Anderson L. "Introduction." In Cases and Exercises in Organization

Development and Change, by Anderson L. Donald, 1-8. California: Sage

Inc., 2012.

—. Organization Development: The process of leading Organizational Change.

London: Sage Publication, 2012.

Donald, Brown R, and Harvey Don. An Experimental Approach to Organization

Development. New delhi: Prentice Hall, 2006.

—. An Experiential Approach to Organization Development. Delhi: Dorling

Kindersley( India) Pvt.Ltd, 2006.

Donald, L.Caruth, D.Caruth Gail, and S.Pane Stephanie. Staffing the

Contemporary Organization: A guide to planning , recruiting and selecting

for human resource professionals: 3rd Edition. West Port: Greenwood

publishing, 2009.

Donna, A.Dickson. Fostering Employee Engagement: Practical Tools and Best

Practice Techniques. Amherst: HRD Press, 2011.

Dorothy, June Sciarra, and G.Dorsey Anne. OPening and Operating a uccessful

Child Care Center. New York: Thomson Learning, 2002.

Dorothy, Leonard-Barton. "Core Capabilities and Core Rigidities " A Paradox in

Managing New Product Development." In Managing Strategic innovation

and Change- A collection of Readings- Second Edition, by L.Tushman

Michael and Anderson Philip, 292-304. New York: Oxford University

Press, 1997.

Douglas, Lippoldt, and Gimpelson Vladmir. "Labour Turnover in the Russian

Economy." In Labour Market Dynamics in the Russian Federation, by

Lippoldt Douglas, 17-56. Danvers: OECD, 1997.

Page 12: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 508 

Dugan, Laird. Approaches to Training and Development: 3rd Edition. Cambridge:

Basic Books, 2003.

Duke, Corporate Education. Coaching and Feedback for Performance. Chicago:

Dearborn Trade Publishing, 2006.

EconomyWatch. Economy Watch. june 30, 2010. http://www.economywatch.

com/world-industries/hospitality/ (accessed 31 july, 2012).

Edgar, Schien. Organizational Psychology. New Jursey: Prentice Hall, 1980.

Elearn. Management extra: Recruitment and Selection. Burlington: Elsevier,

2005.

Elizabeth, Townsend. ood Intentions Over ruled: A critique of Empowerment in

the Routine Organization of Mental Health Service. London: Toronto

Buffalo, 1998.

Emery, F.E., and M. Emery. "Guts and Guidelines for raising the Quality of Work

Life." In Bringing Work to Life, by D. Gunzburg, 28-37. Melbourne:

Cheshire, 1975.

EncylopediaBritanica. Encylopedia Britanica Vol II . London: William Benton,

1964.

Esther, Cameron, and Green Mike. Making Sense of Change Management: A

Complete Guide to the Models, Tools, and Techniques of Organizational

Change. New Delhi: Kogan page India Ltd., 2004.

Ethan, Rasiel M. The McKinsey Way. Delhi: Tata McGraw-Hill, 1999.

Eugene, McKenna. Business Psychology and Organizational Behaviour . A

Student Handbook: 3rd Edition. New York: Psychology Press, 2000.

Eward, Evans Gl, S.Intner Sheila, and Weihs Jean. Introduction to technical

Services: Eight Edition. California: Greenwood publishing Group, 2011.

Expresshospitality. express hospitality : Article. January 16, 2010.

http://expresshospitality.com/20100131/management07.html (accessed

December 15, 2011).

Page 13: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 509 

—. Spotlight:Expresshopitality.com. September 12, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

Floyd, Wickman, and Sjodin Terri. Mentoring: A Success Guide for Mentors and

Proteges. New Delhi: Tata McGraw-Hill, 2005.

Francis, Green. Demanding work: A Paradox of Job Quality in the Affluent

Economy. New Jersey: Princeton University Press, 2006.

Frank, Fear A, Rosaen L Cheryl, Bowden J Richard, and Foster_Fishnam G

Pennie. Coming to Critical Engagement: An Autoethnographic Exploration.

Maryland: University Press of America, 2006.

Frank, Huppe F. Successful Delegation: how to improve your people,Build your

team and increase profits and productivity. Mumbai: Jaico Publishing

House, 1998.

Frank, J.Landy, and M.Conte Jeffrey. Work in the 21st Century: An Introduction

to Industrial and Organiztional Psychology: 3rd Edition. California: Wiley-

Blackwell, 2010.

Frankiln, Hartle. How to Re-Engineer your Performance Management Process.

London: Kogan Page Ltd., 1995.

Frederick H, Harbison. "Toward the Development of A Comprehensive

Manpower Policy." Toward Better Utilization of Scintific and Engineering

Talent: A progam fo action. Wahington D.C.: National Academy of

Science, 1964. 65-70.

Fredric A., Jablin. "Assimilating New Members into Organizations." In

Communication Yearbook 8, by Bostorm Robert n. New York: Routledge,

2012.

French, W.L, and C.H. Bell. Organization Development: Behavioural Science

Interventions for Organization Improvement. Englewood Cliffs: Prentice

Hall, 1991.

Frey, R. "Empowerment or Else." Harvard Business Review, september-october

1993: 80-94.

Page 14: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 510 

Gareth, R.Jones, and M.George Jennifer. Contemporary Management (5th

Edition). New Delhi: Tata McGraw-Hill, 2009.

Gareth, Roberts. Recruitment and Selection: A Competency Approach. London:

CIPD House, 1997.

Gari, Yuki. Leadership in Organizations. New Delhi: Dorling Kindersley (India)

Pvt. Ltd., 2006.

Geet, S.D, A.D. Deshpande, and Deshpande,A. Amita. Human Resource

Management . Pune: Nirali Prakashan, 2009.

Geet, S.D., and Deshpande,A. Asmita. Elements of Human Resource

Management. Pune: Nirali Prakashan, 2008.

Geoffrey, Nelson, Pancer S Mark, Hayward Karen, and dev-peters Ray.

Partnership for Prevention-The stiry of the Highfield Community

Enrichment Project. London: Toronto Buffalo, 2005.

George B., Graen. "New Genotype for Enhancing Shared Network Leadership."

In New Multinational Network Sharing, by Graen George B. and Graen Joan

A., 1-22. Charlotte: Information Age Publishing, 2007.

George, Binny, and Williams Colin. Leaning into the Future: Changing the way

people change Organizations. London: Nicholas Breakly Publishing

Limited, 1995.

George, Geothals R, Sorenson J Georgia, and MacGreer Burns James.

Encyclopedia of Leadership. California: Sage Publications, 2004.

Gerald S, Somers. "Retraing : An Evaluation of Gains and Cots." In Employment

Policy and Labor Market, by Ross Arthur Max, 271-298. California:

University of Califonia Press, 1965.

Gerald, A. Cole. Management Theory and Practice. Bedford Row:

South_Western Cengage Learning, 2004.

Gerardine, DeSanctis. "Human Resource Information Systems: A Current

Assessment." MIS Quarterly, 1986: 15-22.

Page 15: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 511 

Giri, Y.L. Human Resource Management: Managing People at Work. Pune:

Nirali Prakashan, 2008.

Goel, S.L., and Rajneesh Shalini. Management Techniques: Principles and

Practices. New Delhi: Deep and Deep Publications Ltd., 2007.

Golembiewiski, R.T. Apporaches to Planned Change. New York: Marcel Dekker,

1979.

Graeme, Salaman, Storey John, and Bilsberry Jon. "Strategic human Resource

Management: Defining the Field." In Strategic Human Resource

Management: Theory and Practice, by Salaman Graeme, Storey John and

Bilsberry Jon, 1-12. London: Sage Publications, 2005.

Gregory Moor Head, and Grif fin Ricky W. Organizational Behavior: Managing

People and Organizations. New Delhi: Biztantra, 2009.

Griffeth, R.W., and P.W. Hom. Retaining Valued Employees. Thousand Oaks:

Sage, 2001.

Griffin W, Ricky. Fundamentals of Management. Mason: Cengage Learning,

2012.

Gurpreet, Randhawa. Human Resource Management. New delhi: Atlantic

Publishers and Distributors(P) Ltd., 2007.

Hales, C. "Quality of Working Life, Job Redesign and Participation in a Service

Industry: a Rose by any Other Name?" Service Industries Journal, 1987:

253-273.

Hall, J. "Productivity Improvement through team building and organizational

development: Evaluating the experience of human service agency at the

country level." Public Personal Management, 1985: 409-416.

Hanqin, Qiu Zhang, Pine Ray, and Lam Terry. Tourism and hotel Development in

China: from Political to Economic Success. Binghamton,N.Y.: Haworth

Hospitalit Press, 2005.

Hari, Gopal. Management of Organizational Change: Leveraging Transformations.

New Delhi: Response Books, 2001.

Page 16: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 512 

Haring, H.S., and T. Dalal. "Increased Productivity and Quality through management

by values: A Case study of manpower Scandinavia." TQM Magazine, 1995: 13-

22.

Harter, J.K., F.L. Schmidt, and T.L. Hayes. "Business Unit Level relationship

between employee satisfaction, employee engagement and business

outcomes: a meta-analysis." Journal of Applied Psychology, 2002: 268-279.

Helen, Bayley, Chambers Ruth, and Donovan Caroline. The Good Mentoring

Toolkit for Healthcare. Milton Keynes: Radcliffe Publishing, 2004.

Hindu. The Hindu. Februay 06, 2008. http://www.hindu.com/2008/02/06/

stories/200802065680500.htm (accessed December 15, 2011).

Hitt, Miller, and Colella. Organizational Behavior : A Strategic Approach. New

Delhi: Wiley India Pvt. Ltd., 2006.

Hom, P.W., and R.W. Griffeth. "Structural Equations Modeling Test of a

Turnover Theory: Cross Sectional and Longitudinal Analysis." Journal of

Applied Psychology, 1991: 350-366.

Huse, E., and T. Cummings. Organizational Development and Change (3rd

Edition). St.Paul: West, 1985.

IBEF. India Brand Equity Foundation. july 15, 2012. http://www.ibef.org/

industry/tourismhospitality.aspx (accessed july 31, 2012).

ILO. Human Resource Development in the public sevice in the context of

Structual Adjustment and Tranition. Geneva: Inter National Labour

Organization, 1998.

—. "Some Aspects of the Role of Manpower Planning in Economic Planning."

Conference on the Methodology of Human Resource Formation in

Development Programmes. Frascati: United Nations Educational Scientofoc

and Cultural Organization, 1963. 1-2.

Irshad, Daftari, and Ullati Parvathy. Articles: The Economic Times. June 20, 2006.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Ivan, Svetlik, and Ilic Branko. HRM's Contribution to Hardwork: A Comparative

Analysis of Human Resource Management. Bern: Peter Lang AG, 2006.

Page 17: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 513 

Jack J., Philips, and Edwards Lisa. Managing Talent Retention An ROI Approach.

San Francisco: John Wiley & Sons, 2009.

Jack, Philips J, and Connell O. Adele. Managing Employee Retention: A Strategic

Accountability Approach. Burlington: Butterworth-Heinemann, 2003.

Jack, Philips J. Accountability in Human resource Management: techniques for

evaluating the human resourcefunction and measuring its bottom line

contribution. Houston: Gulf Publishing Company, 1999.

Jack, W.Wiley. Strategic Employee Surveys: Evidence based Guidelines for

Driving Organizational Success. San Francisco: Jossey-Bass, 2010.

Jai, Narain Sharma. Human Resource Management. New Delhi: Mittal

Publication, 2002.

James L., Price. "Development of a Casual Model of Voluntary Turnover." In

innovative THeory and Empirical Research on Employee Turnover, by

Griffeth Rodger and Hom Peter, 3-34. New Jersy: New Age Publishing,

2004.

James, harrington H, and Harrington J James. Total improvement management:

The next Generation in performance Improvement. McGraw-Hill: United

States of America, 195.

James, L.Bowditch, and F.Buono Anthony. Quality of Work Life Assessment: A

Survey Based Approach. Boston: Auburn Publishing Company, 1982.

Jane, Clarke. The Staff recruitment Process. Dublin: Combat Poverty Agency,

1996.

Janson, Freed Q. Articles: Hotelnews now .com. June 08, 2012.

http://www.hotelnewsnow.com (accessed November 24, 2012).

Jay, Heizer, Render Barry, and Rajashekhar Jagadesh. Operations Management

(9th Edition). New Delhi: Dorling Kindersley India Pvt.Ltd, 2008.

Jay, Kandampully, and Duddy Ria. "The Impact of Technology on Human

Resources in the Hospitality Industy." In Human Resource Management :

International Perspective in Hospitality an Tourism, by D'Annunzio-Green

Page 18: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 514 

Norma, Maxwell A Gillian and Watson Sandra, 64-73. London: Thomson

Learning, 2002.

Jeff, Schippmann. "Employee Engagement: A Focus on Leaders." In Strategy

Driven Talent Management: A Leadership Imperative, by Silzer Bob and

E.Dowell Ben, 439-460. Jossey-Bass: San Francisco, 2010.

Jeffrey, Goldstein. THe Un Shacackeled Organizations. New York: Productivity

Press, 1994.

Jeffrey, Pfeffer. The Human Equation: Building Profits by Putting People First.

Harvard: Harvard Business School Press, 1998.

Jennifer, joy-matthews, Megginson David, and Surtees Mark. Human Resource

Development. London: Kogan Page Ltd., 1993.

Jermy, Kourdi. Business STrategy: A Guide to Taking Your Business Forward (

Second Edition). London: Profile Books Ltd., 2010.

Jerry, W. Gilley, and Maycunich Ann. Beyond the Learning Organization:

Creating a Culture of Continuous Growth and Development through State-

Of-The-Art Human Resource Practices. Cambridge: Perseus Books (Current

Publisher: Perseus Publishing), 2000.

Jex, M,Steve. Organizational Psychology. New York: John Wiley & Sons, 2002.

Jim, Grieve. Organizational Change: Themes and Issues. Oxford: Oxford

University Press, 2010.

Jim, Riley. Business: tutor2unet. September 23, 2012. http://www.tutor2u.net

(accessed December 5, 2012).

Joan, Pynes E., and Lombardi N. Donald. Human Resource Management for

Health Care Organizations : A Strategic Approach. San Francisco: Jossey-

Bass, 2011.

John M, Ivancevich, Konopaske Robert, and Matteson Michael T. Organizational

Behavior and Management. New Delhi: Tata McGraw-Hill, 2008.

Page 19: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 515 

John P, Wilson. "Human Resource Development." In Learning and Training for

Individuals and Organizations, by Wilson John P, 3-26. London: Kogan

Page Limited, 1999.

John, Hayes. The THeory and Practice of Change Management( Second Edition).

New York: Palgrave MacMillan, 2008.

John, Martin. Key Concpts in Human resource Manaegment. London: Sage

Publications, 2010.

John, R.Weeks. Population an Introduction to Concept and Issues. Belmont

,USA: Wadsworth Cengage Learning, 2012.

John, Walker R, and Miller E Jack. Supervision in the Hospitality Industry:

Leading Human Resources. Hoboken, New Jesey: John Wiley & Sons, Inc.,

2007.

Jon, McKenzie. Perform or Else: From Discipline to Performance. London.:

Routledge , 2001.

Jonathan, H.Turner. Theoretical Principles of Sociology Vol.2 Microdynamics.

New York: Springer, 2010.

Jonathan, Winterton, and Winterton Ruth. Developing Managerial Competence.

London: Routledge, 1999.

Joseph, Berk, and Berk Susan. Quality management for Technology Sector.

Woburn: Butterworth-Heinemann, 2000.

Joseph, W Weiss. Business Ethics: A Stakeholder & Issues Management

Approach: 5th Edition. Mason: Cengage Learning, 2009.

Joseph, Weiss W. Organizational Behavior and Change: Managing Diversity,

Cross Cultural Dynamics and Ethics. USA: South Western College

Publishing, 2001.

Kanfer, R., and P.L. Ackerman. "Motivation and cognitive abilities: An

integrative/aptitude-treatment interaction approach to skill acquisition."

Journal of Applied Psychology, 1989: 657-690.

Page 20: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 516 

Kari, N, and P Michels. "The lazarus Project: the Politics of Empowerment."

American Journal of Occupational therapy, 1991: 719-725.

Kathryn, W.Hegar. Modern Human relations at Work: 11th Edition. Mason:

South-Western Cengage Learning, 2012.

Kavitha, Krishnamurthi. Human Resource Management: Concept and Planning.

Delhi: Global Publishing House, 2006.

Kavitha, Singh. Organization Change and Development. New Delhi: Excel

Books, 2005.

Keith, Davis. Human Behaviour at Work. New Delhi: Tata-McGraw Hill Co,

1975.

Kenneth, Murreell L, and Meredith Mimi. Empowering Employees. New York:

McGraw-Hill, 2000.

KeralaGovt. District wise Tourist Aival Statistics-2010-Domestic. Kerala tourism

statistics, Thiuvanathapuram: Kerala Government , Department of Tourism,

2010.

Keralatourism. "kerala tourism policy 2011." keralatouism.org. 2011.

http://www.keralatourism.org/kerala Tourism Policy 2011.pdf (accessed

December 15, 2011).

Kerry, L.sommerville. Hospitality employee Management and Supervision:

Concepts and Practical Applications. New Jersey: John Wiley and Sons,

2007.

Kesho, Prasad. Startegic Human resource Development. New delhi: Prentice Hall

India Pvt.Ltd., 2012.

Khan, W.A. "Psychological Conditions of Personal Engagement and

Disengagement at Work." Academy of Management Journal, 1990: 692-

724.

Kim, Hehir. Story:Expresshospitality.com. July 4, 2005. http://www.express

hospitality.com (accessed August 1, 2012).

Page 21: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 517 

Kim, Hoque. Human Resource Manaegment in Hotel Industry: Strategy ,

Innovation, and Performance. London: Routledge, 2000.

Kleynhans, R., L Markham, W Meyer, Van S Aswegen, and E Plibeam. Human

Resource Management: Fresh Perspective. Cae Town: Pearson Education,

2006.

Kline J., Harrison, and Deans Candace P. "The Designand Development of

Modules for an International Human Resource Information System ." In

Information Systems and Technology: Focus on the Organization and its

Functional Areas, by Deans P. Candace and Karwan Kirk R., 444-460.

Harrisburg: Idea Group Publishing, 1994.

Kondalkar, V.G. Organization Effectiveness and Change Management. New

delhi: PHI Learning Pvt. Ltd., 2009.

Koontz, Harold, and Weihrich Heinz. Essentials of Management: An International

Perspective: 7th Edition. New Delhi: Tata McGraw-Hill, 2008.

Kotter, J. "Leading Change: Why transformation Efforts Fail." Harvard Business

Review, 1995: 59-67.

Kouzes, J, and P Mico. "Domain theory: An Introduction to Organizational

behavior in Human service organizations." Journal of Applied Behavior

Science, 1979: 449-467.

Krishnaveni, R. Human Resource Development: A researcher's Perspective. New

Delhi: Excel Books, 2008.

Kunal, Gaurav. Quality of Work Life and Employee Satisfaction. Norderstedt:

GRIN Verlag, 2012.

Kush, Kumar. "Appraisal system of the company payroll employee Senior,

Middle, Lower Management and out-sourced Skilled, Unskilled

Employees." The International Journal's Research Journal of Social

Science & Management, 2012: 113-117.

Larry, Yu. The International hospitality Business: Management and Operations.

Binghamton, N.Y.: The Haworth Hospitality Press, 1999.

Page 22: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 518 

Laura. wiki: Hotelmule.com. November 10, 2011. http://www.hotelmule.com

(accessed january 2013, 3).

Laurentandbenon. Employee Welfare:citeHR. July 6, 2009. http://www.citehr.com

(accessed February 4, 2013).

Laurie, Dreyer-Hadley, C.Maurel Kathleen, and Fiori Debra. "Staff Development

and Retention." In THe Architects Handbook of Professional Practice: 14th

Edition, by American Institutes of Architects, 285-292. John Wiley and

Sons: New Jersey, 2008.

Lawrence S, Aft. Work Measurement & Methods Improvement. New York: John

Wiley & Sons, 2000.

Lawrence, P.Carr, and J.Nanni,Jr. Alfred. Delivering Results: Managing What

Matters. London: Springer, 2009.

Lea, Dopson R., and Hayes K. David. Managerial Accounting for the Hospitality

Industry. New Jersey: John Wiley & Sons, 2008.

LiCheng, Chen, and Wallace Michelle. "Multiskilling of frontline Managers in the

Five Star Hotel Industry in Taiwan." Research and Practice in Human

Resource Management, 2011: 25-37.

Limerick, D, R Passfield, and B Cunnington. "Towards an Action Learning

Organization." Learning Organization, 1994: 29-40.

Linda, G.Martin. "Demography and Aging." In Handbook of Aging and the Social

Sciences: Seventh Edition, by H.Binstock Robert and K.George Linda, 33-

46. London: Academic Press, 2011.

Linda, Hill A. Becoming a Manager. USA: Harvard Business School Publishing

Corporation, 2003.

Linda, Holbeche. Understanding Change: theory ,Implementation and Success.

Burlington: Butterworth-Heinemann, 2006.

—. Understanding Change: theory, Implementation and Success. Burlington:

Butterworth-Heinemann, 2006.

Page 23: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 519 

Linda, K Stroh, B.Northcraft Gregory, and Ann Neale Margaret. Organizational

Behavior: 3rd Edition. New Jersey: Lawrence Erlbaum Associates Inc.

Publishers, 2002.

Lippit, Garden L. Organisation Renewal. New York: Appleton-Century-Crofts,

1969.

Lloyd, Williams,C. Human Resources in a Changing Society: Balancing

Compliance and Development. Westport : Quorum Books, 1995.

Loree, Cobb Reid. Faculty Trust and Its Impact on Voluntary Teacher Turnover

Intentions. Ann Arbor: ProQuest LLC, 2008.

Luthans, F. Organizational Behavior ( 7th Edition). New York: McGraw-Hill,

1995.

Macey, W.H., B. Schneider, K.M. Barbera, and S.A. Young. Employee

Engagement: Tools for Analysis,Practice,and Competitive Advantage.

Malden: Wiley, 2009.

Madhukar, Shukla. Competing Through Knowledge : Building a Learning

Organization. New Delhi: Response Books, 1997.

Malhotra, A.K. Hospital Management: An evaluation. New delhi: Global India

Publications Pvt. Ltd., 2009.

Manasa, K., and N. Reddy. "Role of Training in Improving Performance." The

IUP Journal of Soft Skills, 2009: 72-80.

Manash, Dutta. Cost Accounting Principles and Practices. New Delhi: Dorling

Kindersley (India) Pvt. Ltd., 2009.

Manish, Khanna. Express Hospitality. December 15, 2011.

http://www.expresshospitality.com/20111215/management03.shtml

(accessed July 31, 2012).

Manpreet, Singh. Learnhub.com. january 1, 2008. http://hotel-

industry.learnhub.com (accessed August 1, 2012).

Manuel, London. Job Feedback: Giving,Seeking,and Using Feedback for Performance

Improvement. New Jersey: Lawrence Erlbaum Associates Inc., 2008.

Page 24: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 520 

Manuel, Pina. CIP's Progam for Human Resource Development through Training.

Workshop on Sweet potato improvement in Asia, Lima, Peru: International

Potato Center, 1989.

MapsofIndia. Maps of India.com. Januay 1, 2009. http://mapsofindia.com/hotels-

india/hotels-indian-cities/kochi-hotels.html (accessed December 15, 2011).

March, J.G., and H.A. Simon. Organizations. New York: John Wiley, 1958.

Margaret, Deey. "Labour Turnover in International Hospitality and Tourism." In

Human Resource Management : International Perspective in Hospitality

and Tourism, by D'Annunzio-Green Norma, A Maxwell Gillian and Watson

Sandra, 51-63. London: Thomson Learning, 2002.

Margaret, L.Anderson, and F.Taylor Howard. Sociology: The Essentials 4th

Edition. Thomson Wadsworth: Belmont, 2007.

Margeret, Rouse. definitions: searchfinancialapplications.techtarget.com. April

14, 2012. http://www.searchfinancialapplications.techtarget.com (accessed

February 24, 24).

Mark, A.Collinson. "Age-Sex Profiles of Migration: Who is a Migrant?" In The

Dynamics of Migration, Health and Livelihoods: Indepth Network

Perspectives, by Collinson Mark, Adazu Kubaje, White Michael and

Findley Sally, 49-64. Surrey,England: Ashgate Publishing Limited, 2009.

Marshak, R.J. "Contemporary Challenges to the Philosophy and Practice of

Organization Development." In reinventing Organization Development:

New Approach to Change in Organization, by Bradford D.L. and Bruke

W.W., 19-42. San Francisco: Pfeiffer, 2005.

Martinko, M., and P Tolchinsky. "Critical Issues for planned change in human

service organizations: A case study and analysis." Group and Organization

Studies, 1982: 179-192.

Marty, Brounstein. Coaching and Mentoring for Dummies. New Jersey: John

Wiley & Sons, 2011.

Page 25: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 521 

Marvin D., Troutt, and Long Lori K. "Data Mining in Human Resources." In

Encyclopedia of Data Warehousing and Mining, by Wang John, 262-267.

Hershey: Idea Group Reference, 2006.

Mary, Tanke L. Human Resources Management for the Hospitality Industry : 2nd

Edition. Albany ,NY: Thomson Learning, 2001.

Mathis, Robert L., and John H. Jackson. Human Resource Management: Essential

Perspectives. Burlington: Cengage Learning, 2011.

Maury, Harris J. "High-Tech hotels." San Diego Magazine, June 2006: 9.

Max, Messmer. Motivating Employees for Dummies. Hoboken: Wiley Publishing

Inc., 2001.

Maximillian, Lewis. Casual Factors that influence Turnover intent in a

Manufactiring Organization. Research Project, Pretoria: University of

Pretoria, 2008.

Mayer, C.M., and M.B. Gavin. "Trust in management and performance: Who

minds the shop while the employees watch the boss." Academy of

Management Journal, 2005: 874-888.

Meenakshi, Verma Ambwan. Articles: The Economic Times. January 27, 2009.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Michael J., Stahl. Encyclopedia of Health Care Management. California: Sage

Publications Inc., 2004.

Michael, Armstong. Strategic HUman Resource Management: A guide to Action.

London: Kogan Page Limited , 2000.

Michael, Armstrong. Armstrong's Handbook of Reward Management Practice

Improving Performance Through Reward: 4th Edition. Philadelphia: Kogan

Page Ltd., 2012.

—. Employee Reward. London: C.I.P.D, 2002.

Michael, Armstrong, and Murlis Helen. Reward Management: A handbook of

Remuneration Strategy and Practice: 5 th edition. London: Kogan Page

Ltd., 2007.

Page 26: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 522 

Michael, Beer. Organization Change and Development: A systems View. Santa

Monica: Goodyear Publishing, 1980.

Michael, Boella, and Goss-Turner Steven. Human Resource Management in the

Hospitality Industry: An Introductory Guide. Burlington: Elsevier

Butterworth-Heinemann, 2005.

Michael, Chiu W.N. Strategic Hospitality Leadership: The Asian Initiative.

Singapore: John Wiley & Sons, 2010.

Michael, Dertouzos. "The next Wave." CIO: The Magazine for Information

Executives, April 15, 1997: 84-95.

Mick, Marchington, and Wilkinson Adrian. Human Resource Management at

Work: People Management and Development. London: Chartered Institute

of Personnel and Development, 2005.

—. People Management and Development: Human resource manaegment at

Work: 2nd Edition. Wiltshire UK: Cromwell Press, 2002.

Mike, Greens. Change Management Master Class: A step by step Guide to

Successful Change Management. London: Kogan Page , 2007.

Minna, Haapasilta. "Human Resource Information System Contributes to the

Management of Competence Knowledge." 11th International Conference

on Human Resource Development Research and Practice across Europe.

Hungary: Wordpress, 2010. 1-7.

Mobley, W.H. "Intermediate Linkages in the Relationship between Job

Satisfaction and Employee Turnover." Journal of Applied Psychology,

1977: 237-240.

Mohini, Sethi. Institutional Food Management . New Delhi: New age

International Publishers, 2008.

Montague, Brown. Nursing Management Issues and Ideas. Maryland: Aspen

Publication, 1992.

Moshe, Krausz. "The Many Faces of Voluntary Employee Turnover: A Multifacet

and Multilevel Perspective ." In Voluntary Employee Withdrawal and

Page 27: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 523 

Inattendance, by Koslowsky Meni and Krausz Moshe, 53-70. New York:

Kulwer Academic, 2002.

Moulishree, Srivastava, and K.Nanda Prashant. "Skill Shortage threat to hotel

industry growth." Live Mint & the Wall Street Journal, October 07, 2012: 12.

Muchinsky, P.M. Psychology Applied to Work (10th ed.). Summerfield, NC:

Hypergraphic Press, 2012.

—. Psychology applied to work (8th ed.). Belmont, CA: Thomson Wadsworth,

2006.

Muczyk, J.P., and M. Gable. "Managing sales performance through a

comprehensive performance appraisal system." Journal of Personal Selling

and Sales Management, 1987: 41-52.

Murphy, K.R., and J.N. Cleveland. Performance Appraisal. An Organizational

Perspective. Needham Heights, Massachusetts : Allyn and Bacon, 1991.

Naga, Raju Battu. Human Resource Management. New Delhi: Discovery

Publishing House, 2006.

Nair, N.G., and Nair Latha. Personnel Management and Industrial Relations.

New Delhi: S. Chand & Company Ltd., 1999.

Natwar. HVS executive search website. May 22, 2009. http://www.hvs-

executivesearch.com (accessed December 14, 2011).

—. HVS website,articles: Indian hotel industry ...new paradigms and shifts. may

10, 2005. http://www.hvs.com/article/1643/indian-hotel-industry-new-

paradigms-and-shifts/ (accessed December 14, 2011).

Naukrihub. Article: Industrial relations. January 12, 2012.

http://www.naukrihub.com (accessed Febrauary 4, 4).

Ned, Kock. Process Improvement and Organizational Leearning: THe Role of

Colloboration technologies. London: Idead Group Publishing, 1999.

Neil, Farmer. The Invisible Organization: How Informal Neetworks can Lead

Organizational Change. Surrey: Gower Publishing Limited, 2008.

Neilson. Becoming an OD practitioner. Englewood Cliffs: Prentice-Hall, 1984.

Page 28: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 524 

Nelarine, Cornelius. Human resource Management: A Managerial Perspective.

Bedford Row: Thomson Learning, 2001.

Newton, Margulies, and Raia P. Anthony. Organizational Development: Values,

Process, and Technology. . New York: McGraw-Hill Book Company, 1972.

Nilkant, V, and S Ramnarayan. Change Management: Altering Mindset in a

Global Context. New Delhi: Response Books, 2006.

Nimit, Chowdhary, and Saraswat P Bhagwati. Organisation Culture and Human

Talent: The Service Industry. New Delhi: Mac Millan, 2005.

Nirmal, Singh. Human Resource Management. New Delhi: Galgotia Publications

Pvt. Ltd., 2004.

Noe, Hollenbeck, and Wright Gerhart. Funadamentals of Human resource

Management. Delhi: Tata McGraw-Hill, 2007.

Norma, D'Annunzio-Green, Maxwell Gillian A., and Watson Sandra. Human

Resource Management: International Perspective in Hospitality and

Tourism. Bedford Row: Thomson Learning, 2002.

Owen, Hargie, Saunders Christine, and Dickson David. Social Skills in

Interpersonal Communication: 3rd Edition. London: Routledge, 1994.

Ozay, Mehmet. Economic Planning and Social Justice in Developing Countries.

Gildford,Surrey: Biddles Ltd., 1978.

Pareek, Udai. Instruments for Human Resource Development. New Delhi: Tata

McGraw-Hill, 1996.

Parsa, H.G., and A.Kwansa Francis. Quick Service Restaurants, Franchising, and

Multi Unit Chain Management. Binghamton: Haworth Hospitality Press,

2001.

Particia L., janes. "Training and Development in Tourism Organizations ." In

Managing employee Attitudes and Behaviors in tourism and Hospitality

Industry , by Kusluvan Salih, 309-324. New York: Nova Science

Publishers, Inc., 2003.

Page 29: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 525 

Parvin, Durai. Human Resource Management. Noida: Dorling Kindersley (India)

Pvt. Ltd., 2010.

Patrick, Williams. "The Emergence of Coaching as a New Profession and Its

Global Influence." In Employee Well-Being Support: A Workplace

Resource, by Kinder Andrew, Hughes Rick and Cooper Cary, 285-330.

West Sussex: John Wiley & Sons, 2008.

Pattie, Odgers. Administrative Office Management 13th Edition. Ohio: South

Western Cengage Learning, 2005.

Paul, M.Swamidass. Encyclopedia o Production and Manufacturing

Management. Massachusetts: Kulwer Academic Publishers, 2000.

Paula Caligiuri, David Lepak, Jaime Bonache. Managing Global Workforce.

Chichester, West Sussex: John Wiley and Sons, 2010.

Peggy, Wallace. "Multimedia Boosts holiday Inn's Training System." Info World,

June 14, 1993: 62.

Pete, Alcock, May Margaret, and Wright Sharon. THe Student's Companion to

Social Policy. West Sussex: Wiley-Blackwell, 2012.

Peter, Block. THe Empowered Manager. San Francisco: Jossey-Bass/Maxwell

Macmillan, 1989.

Peter, Drucker F. Managing In a Time of Great Change. Oxford: Buuterworth-

Heinemann Ltd., 1995.

Peter, F.Drucker. Management: Tasks, Responsibilities, Practices. Woburn:

Butterworth-Heinemann, 1974.

Peter, Lawrence. The Change Game: How Todays Global Trends are Shaping

Tomorrows' Companies. London: Kogan page Ltd., 2002.

Peter, R.Garber. Performance Feedback. Amherst: HRD Press Inc., 2008.

Philip, Dewe, O'Driscoll Michael P., and Cooper Cary L. Work Stress : A Review

and Critique. West Sussex: Wiley-Blackwell, 2010.

Philip, Harris R. THe Work Culture Handbook. New delhi: Jaico Publishing

House, 2003.

Page 30: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 526 

Philip, Robert,Harris. New Work Culture : HRD Transformational Management

Strategies. Amherst,USA: HRD Press, 1998.

Piczak, M, and R.Z. Hauser. "Self-Directed Work Teams: A guide to

Implementation." Quality Progress, 1996.

Pieter, grobler, Warnich Surette, Carrell R Michael, F Elbert Norbert, Robert D,

and Hafield. Human resource Management in South Africa: 3rd Edition.

London: thomson Learning, 2006.

PlanningCommision. Kerala Development Report. Planning Commision Report,

Govt. of India, New Delhi: Planning Commission, Government of India,

2008.

Podrecca, E., and G. Carmeci. "Fixed Investment and Economic Growth: New

Result on Causality." Applied Economics 33 (2001): 177-182.

Porter, L.W., and R.M. Steers. "Organizational Work and Personal Factors in

Turnover in Employee Turnover and Absenteeism." Psychological Bulletin,

1973: 151-176.

Pradip, Khandwalla N. Corporate Creativity: The winning Edge. New Delhi: Tata

McGraw-Hill, 2003.

—. Turnaround Excellence: Insights from 120 Cases. New Delhi: Response

Books, 2011.

Pragati, Mohanty. Hotel industry and Tourism in India. New Delhi: A.P.H.

Publishing Corporation, 2008.

Prasad, M.R, Pandey Gayathri, and Singh Bhoop. Manpower Profile: India

Yearbook 2004. New Delhi: Concept Publishing Company, 2004.

Pravin, Durai. Human Resource Management. Pondichery: Dorling Kindersley,

2010.

Price, J.L. THe Study of Turnover. Ames: Iowa State University Press, 1977.

Prior, J.T. "Hotels: The lodging industry keeps up with Times." New Jersey

Business, 1999: 62.

Page 31: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 527 

PTI. Articles: The Economic Times. july 12, 2012.

http://articles.economictimes.indiatimes.com (accessed august 1, 2012).

—. Articles: The Economic Times. September 5, 2002.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

—. Artilces: The Economic Times. August 23, 2007.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Rabindra, Seth. View Point: Expresshospitality.com. August 15, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

Radha, Raj. Training and Development. Pune: Nirali Prakashan, 2007.

Raj, Kumar. Human Resource Management: Strategic Analysis. New Delhi:

International Publishing House, 2001.

Raja, Awasthi, and Talreja Vishakha. Articles: The Economic Times. August 6,

2006. http://articles.economictimes.indiatimes.com (accessed August 1,

2012).

Rajendra K., Sharma, and Sharma Rachana. Social Psychology. New Delhi:

Atlantic Publishers and Distributors, 1997.

Rajendra, K. Sharma. Industrial Labour in India. New Delhi: Atlantic Publishers

and Distributors, 1997.

Ralph, Brody. Effectively Managing Human Service Organizations. California:

Sage Publications, 2005.

Ram, Nath Sharma, and S.S. Chandra. Advanced Industrial Psychology. New

Delhi: Atlantic Publishers and Distributors, 2004.

Ramachandra, A. Aryasri. Economics, Accountancy and Management. New

Delhi: Tata McGraw-Hill, 2006.

Ramesh, Gulati. Maintenance and Reliability Best Practices. New York:

Industrial Press, 2009.

Rao, T.V. HRD Audit: evaluating the human resource function for business

improvement. New Delhi: Response Books, 1999.

Page 32: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 528 

Rao, T.V. Reaings in Human Reource Development . New Delhi: Oxford and IBH

Publishing Company Pvt. Ltd., 1991.

Rao, T.V., and Pareek Udai. Designing and managing Human Resource Systems:

3rd Edition. New Delhi: oxford and IBH Publishing Company, 2003.

Rapport, J., and C. Swift. Studies in Empowerment, Steps towards Understanding

and Actions. New York: Haworth, 1984.

Ravi, Teja Sharma. Articles: The Economic Times. July 27, 2012.

http://articles.economictimes.indiatimes.com (accessed August 31, 2012).

—. The Economic Times: Articles. july 25, 2012.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Reason, P, and H. Bradbury. "Introduction: Inquiry and participation in search of

a world worthy of human aspiration." In Handbook of Action Research:

Participative Inquiry and Practice, by P Reason and H. Bradbury, 1-14.

London: Sage, 2001.

Richard E, Walton. "Criteria for Quality of Working Life." In The Qualit yof

Working Life Volume 1, by L. Davis and A. Cherns, 91-104. New York:

Free Press, 1975.

Richard K., Thomas. Society and Health: Sociology for Health Professionals.

Kluwer Academic/Plenum Publishers: New York, 2003.

Richard, Barrett. Training, Developing and Motivating People. Cheltenham:

Nelson Thornes Ltd., 2003.

Richard, Beckhard. Organization development: Strategies and Models. Reading:

Addison -Wesley, 1969.

Richard, L Daft, and G. Lane Patricia. Management. Mason: South-Western

Cengage Learning, 2010.

Richard, L.Daft, and Marcic Dorothy. Understanding Management. Mason: South

Western Cengage Learning, 2011.

Richard, Regis. Strategic Human Resource Management and Development. New

Delhi: Excel Books, 2008.

Page 33: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 529 

Richard, S.Sloma. How to Measure Managerial Performance. Washington: Beard

Books, 2000.

Richard, Swanson A, and Holton F Elwood. Foundations of Human Resource

Development. San Francisco, California: Berret-Koehler, 2009.

Ricky, Griffin W, and Moorehead Gregory. Organizational Behavior: managing

People and Organizations. Mason: South Western, 2007.

Ricky, W.griffin. Management. Boston: Houghton Miffin, 2008.

Ritendra, Goel, and D.N. Kakkar. Computer Applications in Management. New

Delhi: New Age International Publishers, 2003.

Robert R, Carkhuff. "A Human Technology for Group helping process." In

Counselling Effectively in Groups, by Vriend John and Dyer Wayne W., 81-

110. New Jersey: Educational Technology Publications, 1973.

Robert, Compton, Morrissey William, and Nankervis Alan. Effective Recruitment

and Selection Practices: 5 th Edition. Perth: CCH Australia, 2009.

Robert, Gatewood D., S.field Hubert, and Barrick Murray. Human Resource

Selections: 7th Edition. Mason, USA: South-Western Cengage Learning,

2011.

Robert, Mai, and Akerson Alan. THe Leader as Communicator: Strategies and

tactics Building Loyalty, Focus Effort, and Spark Creativity. New Delhi:

Prentice Halll of India Pvt. Ltd., 2007.

Robert, Paton A, and McCalman James. Change Management: A guide to

effective Implementation ( 3rd Edition). New Delhi: Sage Publications,

2008.

Robert, Probst C, T.M Martocchio, J.J Drasgow, and J.J. Lawler. "EMpowerment

and Continous Improvement in United States, Mexico, Poland, and India:

Predicting fit on the Basis of Dimensions of Power Distance and

Individualism." Journal of Applied Psychology, 2000: 643-658.

Robert, T Golembiewski. Managing Diversity in Organizations. Albama:

University of Albama Press, 1995.

Page 34: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 530 

Robert, Thames C, and Webster W Douglas. Chasing Change: Building

Organizational Capacity in Turbulent Environment. New Jersey: John

Wiley & Sons, 2009.

Roberto, Varga. "Organizing an Hispanic Employee Association." Hispanic

Professional 1, no. 1 (1993): 28-29.

Roby, Walker. Strategic Management Communication for Leaders. Mason, USA:

Sout -Westren Cengage Learning, 2008.

Rodney, Turner. Handbook of Project Management- 4th Edition. Hampshire:

Gower Publishing Ltd., 2007.

Roland, and Bee Frances. Constructive Feedback. London: CIPD, 1996.

Rolf, freitag, and Pyka Dennis. "Status Quo and forecasting world and European

Tourism." In Trends and Issues in Global Tourism 2011, by Conrady

Roland and Buck Martin, 3-14. New York: Springer, 2011.

Rona, Beattie S, and Mc Dougall Marilyn. "Inside or Outside HRM? Locating

Lateral Learning in Two Voluntary Sector Organization." In Experiencing

Human Resource Management, by Mabey Christophe, Skinner Denise and

Clark Timothy, 218-236. London: SAGE Publications Ltd., 1998.

Ronald R, Sims. Reinventing Training and development. Westport: Greenwood

publishing group, 1998.

Ronald, Sims R. Humoan Resource Development : Today and Tomorrow. United

States of America: Information Age Publishing Inc., 2006.

Ronald, Sims R. Organizational Success Through Effective Human Resource

Management. Westport: Greenwood Publishing Group, 2002.

Rothwell J, William, and H.C. Kazanas. The Strategic Development of Talent: A

framework for using talent to support your organizational strategy.

Amherst: HRD Press, 2003.

Roy, Wood C. Working in Hotels and Catering. London: Routledge, 1992.

Rozana, Huq. Employee Empowerment: The Rhetoric and Reality.

Axminister,UK: Triarchy Press, 2010.

Page 35: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 531 

Ruth, Sangale, and Webster Philippa. Induction Pocket Book : 2nd edition.

Alresford,UK: Management pocket Books ltd., 2007.

S.L.Goel. Resources of Health Care System and Hospital Administration. New

Delhi: Deep and Deep Publications Pvt.Ltd., 2010.

Samie, Modak. "Hospitable Terrain." Profit, October 17, 2008: 20-21.

Sampad, Kumar Swain, and George P. Babu. "HRD Practices in Classified hotels

in Orissa: a study of employee perceptions." PASOS Revista de Turismo y

Patrimonio Cultural, 2007: 81-97.

Sandhya, Shrivastava. "How Globalization Influence the Hospitality Industry."

The International Journal's Research journal of Commerce & Behavioural

Science, 2012: 7-10.

Sandip, Lalli K. Quantative Study determining The Purpose of Career Planning in

U.S. Based International Organizations. PhD. Dissertation PhD.

Dissertation , Ann Arbor: University of Phoenix, 2009.

Sangeeta, Jain. Quality of Work Life (QWL). New Delhi: Deep & Deep

Publications, 1991.

Sanjay, Mohapatra. Business Process Automation. New Delhi: Prentice Hall India

Ltd., 2009.

Sanjeev, Kumar S. Human Resource Development HRD-IR Interface Approach.

New Delhi: Atlantic Publishers and Distributors Pvt.Ltd., 2008.

Santhosh, Gupta, and Gupta Sachin. Human Resource Development: concept and

practices. New Delhi: Deep & Deep Publications, 2008.

Sarah, Cook. The Essential Guide to Employee Engagement: Better Business

Performance Through Staff Satisfaction. Philadephia: Kogan Page Ltd.,

2008.

Sashkin, M., and W. Burke. "Organization Development in 1980s." Journal of

Management, 1987: 393-417.

Satish M., Badgi. Practical Guide to Human Resource Information Systems. New

Delhi: Prentice Hall India Ltd., 2012.

Page 36: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 532 

Savio, Rodrigues. News Track: Expresshospitality.com. September 19, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

Schneider, B., W.H. Macey, K.M. Barbera, and N. Martin. "Driving Customer

Ssssatisfaction and Financial Success Through Employee Engagement."

People Strategy, 2009: 22-27.

Scholz, Christian. Human Resource Management in Europe. Abingdon, Oxon:

Routiedge, 2008.

Schraeder, M., J. Becton, and R. Portis. "A critical examination of performance

appraisals." The Journal for Quality and Participation, 2007: 20-25.

Schuller, T. "Social and Human Capital: The Search for Appropriate

Technomethodology." Policy Studies, 2000: 25-35.

Scott, R.Fosler. "Political and Institutional Implications of Demographic Change."

In Demographic Changes and the American Future, by R.Fosler Scott,

Alonso William, A.Meyer Jack and Gibson Rosemary, 133-237. Pittsburgh:

University of Pittsburgh Press, 1990.

Sean, McPheat. Blog:mtd.com. March 19, 2009. http://www.m-t-d.co.uk (accessed

February 23, 2013).

Selden, S.C., P.W. Ingraham, and W. Jacobson. "Human resource practices in

state government: Findings from a national survey." Public Administration

Review, 2001: 598-607.

Serbrenia, J.Sims, and R.Sims Ronald. "Human resource Management and Career

Management and Development." In Human Resource Management:

Contemporary Issues, Challenges, and Opportunities, by R.Sims Ronald,

377-420. United States: Information Age Publishing Inc., 2007.

Sharlyn, J.Lauby. Motivating Employees. American Society of Training and

Development: Alexandria, 2005.

Sharma, R.P. Industrial Security Management. New Delhi: New Age International

Publishers, 2004.

Page 37: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 533 

Shaufeli, W.B., M. Salanova, V. Gonalez-Roma, and A.B. Bakker. "Measurement

of Engagement and Burnout: a two sample confirmatory factor analytic

approach." Journal of Happiness Studies, 2002: 71-92.

Shawn, Doyle. manager's Pocket Guide to Motivating employees. Amherst:

H.R.D. Press, 2005.

Shields, John. Managing Employee Performance and Reward:

Concepts,Practices,Strategies. Cambridge: Cambridge University Press, 2007.

Shuzo, M., and I. Yamada. "SHOJI: A Communication Terminal for Sending and

Receiving Ambient Information." In Emotional Engineering : Service

Development, by Fukuda Shuichi, 21-37. London: Springer, 2011.

Simon, Burtonshaw-Gunn A, and Salamesh Malik. Essential tools for

Organizational performance: Tools, Models, and Approaches for Managers

and Consultants. West Sussex: John Wiley & Sons Ltd., 2009.

Simon, L.Albrecht. "Employee Engagement: 10 Key Questions for Research and

Practice." In Handbook of Employee Engagement: Perspective, Issues,

research and Practice, by L.Albrecht Simon, 3-19. Cheltenham: Edward

Elgar Publishing Ltd., 2010.

Sims, R.Ronald. Organizational Success Throug Effective Human Resource

management. West Port: Quorom Books, 2002.

Sine, Heitmann, and Roberts Christine. "Human Resource Management for Travel

and Tourism." In OPerations Management in the Travel industry, by

Robinson Peter, 38-67. Cambridge: CAB International, 2009.

Sine, Heitmann, and Roberts Christine. "Human Resources Management for

Travel and Tourism." In Operations Management in the Travel Industry, by

Robinson Peter, 38-67. Oxfordshire: CAB International, 2009.

Singh, L.K. Fundamental of Tourism and Travel. Delhi: ISHA Books, 2008.

Singh, Y.K., and H.S. Rawat. Human Resource Management. New Delhi: A P H

Publishing Corporation, 2006.

Sipra, Mukhopadhyay. Tourism Economics. New Delhi: Ane Books, 2007.

Page 38: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 534 

Sivarethinamohan, R. Industrial Relations and Labour Welfare: Text and Cases.

New Delhi: Prentice Hall, 2010.

Sobia, Khan. Economic Times :Articles. july 27, 2012.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Sociology-Guide. Sociology Guide: Basic Concepts. January 1, 2011.

http://www.sociologyguide.com (accessed February 19, 2013).

Soul, Phire. wikepedia. November 21, 2012. http://en.wikepedia.org (accessed

December 5, 2012).

Spinks, N., B. Wells, and M. Meche. "Appraising appraisals: computerized

performance appraisal systems." Career Development International, 1999:

94-100.

Srinivas, Kandula R. Strategic Human Resource Development. New Delhi:

Prentice-Hall of India Pivate Limited, 2001.

Srinivas, Kandula R. Human resource Management in Practice: with 300 models,

Techniques and Tools. New Delhi: Prentice Hall, 2003.

Srinivas, L, and G.V. Chalam. "HRD Practices in Banking Sector: An Analysis."

In Banking Sector an Human Resource ( Changing Scenareo), by Srinivas

Talluru, 48-58. New Delhi: Discovery Publishing House, 2006.

Srinivas, Subbarao P. Issues and constraints in Manpower supply in Indian

Hospitality Industy. IIM working paper series, Ahmedabad: Indian Institute

of Management, 2008.

Steenkamp, R., and Schoor Van A. The Quest for Quality of Work Life: A TQM

Approach. Lansdowne: Juta Education, 2002.

Steers, R.M., and R.T. Mowday. "Employee Turnover Post-Decision

Accommodation Processes." In Research in Organizational Behavior, by

Cunnings and B.M. Stay, 235-281. Greenwich: JAI Press, 1981.

Stephen, Moore. Sociology Alive: 3rd Edition. Cheltenham: Nelson Thomes Ltd.,

2001.

Page 39: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 535 

Stephen, P.Robbins, T.A. Judge, A. Odendaal, and G. Roodt. Organizational

Behaviour: Global and Southern African Perspectives: 2nd Edition. Cape

Town: Pearson Education South Africa Pvt. Ltd., 2009.

Stephen, Robbins P, Coutter Mary, and Vohra Neharika. Management 10th

Edition. New delhi: Dorling Kindersley Ltd., 2010.

Stephen, Shapiro M. 24/7 Innovation: A blue print for surviving and thriving in an

age of change. New York: Mc Graw-Hill, 2002.

Stephen, Taylor. The Employee Retention Handbook. London: Chartered Institute

of Personnel Development, 2002.

Stephen, W.Smith. Labour Economics. London: Routledge, 1994.

Steven G., Westlund. Retaining Talent: Assessing relationship Among Project

Leadership Styles, Software Developer Job Satisfaction, and Turnover

Intentions. Ann Arbor: PorQuest Information and Learning Company, 2007.

Storey, John. Human resource Management: A Critical Text. London: Thomson

Learning, 2007.

Sudhir, Andrews. Human Resource Management: A Text for the Hospitality

Industry . New Delhi: Tata McGraw-Hill, 2009.

Sun, Meilan. human resources: helium.com. 17 July, 2012. http://www.helium.

com (accessed February 23, 2013).

Sunil, Abrol. "Employee Empowerment for Creating High Performing

Organizations." In Designing and Developing Organization for Tomorrow,

by Singh K Anup, Gupta K Rajen and Ahmad Abad, 262-271. New Delhi:

Response Books, 2001.

Susan M., Heathfield. About .com: Human Resources. January 12, 2013.

http://www.humanresources.about.com (accessed Febraury 16, 2013).

Susan, Jackson E, Schuler S Randall, and Werner Steve. Managing Human

Resource. Mason,USA: South-Western, 2011.

Page 40: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 536 

Susan, Stamm. 42 Rules of Employee Engagement: A Straightforward Look at

What it Takes to Build a Culture of Engagement: 2nd Edition. Cupertino:

Super Star Press, 2012.

Susman, G.S., and R. Evered. "An Assessment of the Scientific Merit of Action

research." Administrative Science Quartely, 1978: 23-27.

Swanepoel, B.J., B.J. Erasmus, and H.W. Schenk. South African Human Resource

Management: Theory and Practice: 4th Edition. Cape Town: Juta & Co

Ltd., 2008.

Swans, D.E. "In Praise of Hotels." Kipplinger's Personal Finance, September

1953: 47.

Swansburg, Russell. Nursing Staff Development: A component of Human

Resource. London: Jones and Bartlett Publishers International, 1995.

T.V.Rao. Performance Management and Appraisal Systems: HR Tools for Global

Competitiveness. New Delhi: Response Books, 2004.

Tanuja, Agarwala. "Strategic Leadership : A Vehicle of Change." In Designing

and Developing Organisations for Tomorrow, by Singh K. Anup, Gupta K.

Rajen and Ahmad Abad, 62-76. New Delhi: Response Books, 2001.

Tapomoy, Deb. Managing Human Resources and Industrial Relations. New

Delhi: Excel Books, 2009.

—. Strategic Approach to Human Resource Management: Concept, Tools and

Application. New Delhi: Atlantic Publishers and Distributors, 2006.

Tasmayee, Laha Roy. Articles: THe Economic Times. July 17, 2012.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Teresa, Wedding Kloster, and Sherwin Swire Wendy. Anytime Coaching

Unleashing Employee Performance. Vienna: Management Concepts Inc.,

2009.

Terry, Lucey. Management Information Systems: 9th Edition. London: Thomson

Learning, 2005.

Page 41: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 537 

TheHindu. thehindu.com. December 2, 2009. http://www.thehindu.com/today-

pape/tp-national/tp-kerala/article84979.ece (accessed December 14, 2011).

Thomas, Cummings G, and Worley G Christopher. Organization Develpoment

and Change. Mason: South Westren Congage Learning, 2009.

Thomas, K.W, and B.A Velthouse. "Cognitive Elements of Empowerment: An

interpretive Model for Intrinsic Motivation." Academy of Management

Review, 1990: 666-681.

Thomas, Kochan A, and Barocci A. Thomas. Human Resource Management and

Industrial Relations. Boston: Little Brown, 1985.

Thomas, Mahoney A., and Deckop R. John. "Evolution of Concept and Practiice

in Personnel Administration/Human resource management." Journal of

management, 1986: 223-241.

Thurston, P.W. Jr. Clarifying the structure of justice using fairness perceptions of

Performance Appraisal practices. PhD. Thesis,, Albany, NY.: Unpublished,

2001.

Times, of India. Times-of- India. May 14, 2006. http://articles.timesofindia.

indiatimes.com (accessed december 14, 2011).

Toiteora. Documents: Toi Te Ora Public Health services. january 17, 2013.

http://www.ttophs.govt.nz/ (accessed Januay 2013, 23).

Tom, Baum. Human Resource management for Tourism, hospitality and Leisure.

London: Thomson Learning, 2006.

Tom, Redman, and Wilkinson Adrian. The Informed Student Guide to Human

Resource Management. London: Thomson Learning, 2002.

Tony, Royale, and Towers Brian. Labour Relations in Global Fast Food Industry.

London: Routledge, 2002.

Torre, D.A. Structured Conceptualization and Instrument development. PhD.

Dissertation, Crnwell University, 1986.

Page 42: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 538 

Travelworld. Express Tavel World. December 1, 2007.

http://www.expresstravelworld.com/200712/backwaters02.shtml (accessed

December 15, 2011).

Tsachi, Keren-Paz. Torts, Egalitarianism and Distributive Justice. Hampshire:

Ashgate Publishing Limited, 2007.

Udai, Pareek. Managing Human Resource Systems. New Delhi: Oxford & IBH,

1988.

Udai, Pareek. "Power, Politics, and OD." In Organization Development, Interventions

and Strategies, by S. Ramanarayan, T.V. Rao and Sigh Kuldeep, 329-346. New

Delhi: Response Books, 1998.

UniversityHumanResources. Indian edu: Organizational Development. July 26,

2006. http://www.indiana.edu (accessed January 31, 2013).

Usha. Karma Kerala website. January 30, 2008. http://www.karmakerala.

com/news/2008/01/30/road-show-of-hospitality-industry-takes-kochi-by-

storm (accessed December 15, 2011).

Victor, Catano M, Wiesner H Willi, Hackett D Rick, and Methot L Laura.

Recruitment and Selection in Canada. Toronto: Nelson Education, 2005.

Vijaya, Deshmukh. "Building Organizational Values to Manage Employee

Retention." In Value Based Management for Organizational Excellence, by

Dhar Santhosh, Dhar Upinder, K.Jain Rajesh and Parashar Sapna, 15-22.

New Delhi: Indian Society for Training and Development, 2009.

Vikas, Mahalawat, and Sharma Bharti. "Indian Bank’s Employees Perception

towards Performance appraisal: A Comparative Study." The International

Journal's Research Journal of Social Science & management, August 2012:

26-30.

Vinnie, Jauhari. "Hotel Industry in India: Challenges for growth and Marketing."

In Services Marketing: People, Technology,Strategy A South Asian

Perspective, by Lovelock Christopher, Wirtz Jochen and Chaterjee Jayanta,

571-580. Delhi: Pearson Education, 2004.

Page 43: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 539 

Vinod, Anand. merin news: articles. May 10, 2010. http://www.merinews.com/article/

the-assessment-of-manpower-scenario-in-india-part-i/15806741.shtml (accessed

June 16, 2013).

Vipin, Gupta, Kumar S Ramesh, and J Rajasekhar. "Transformative Brand and

Organizational Communication." In Transformative Organization: A Global

Perspective, by Gupta Vipin, 161-195. New Delhi: Response Books, 2004.

Vishakha, Talreja. Artiles: The Economic Times. April 2007, 2007.

http://articles.economictimes.indiatimes.com (accessed August 1, 2012).

Vyas, Sivanand. Newstrack: Expresshospitality.com. September 12, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

—. Talkingpoint:Expresshospitality.com. August 29, 2005.

http://www.expresshospitality.com (accessed August 1, 2012).

W., Rodger, Griffeth, and Hom Peter W. Retaining Valued Employees. California:

Sage Publication, 2001.

W.David, Rees, and Porter Christine. Skills of Management: 6th Edition. London:

Cengage Learning, 2008.

Waldermar, Karwowski. International Encyclopedia of Ergonomics and Human

Factors Volume 3. Boca Raton, FL: Taylor & Francis Group, 2006.

Wallerstein, N. "Powerlessness, Empowerment and Health: Implications for

HEalth promotion Programs." American Journal for Health promotion

Program, 1992: 197-205.

Warner, Bruke, and Bradford David. "The Crisis in OD." In Reinventing

Organization Development, by Bruke Warner and Bradford david, 1-14.

Sanfrancisco: John Wiley & Sons, 2005.

Warner, Burke. Organization Development: Principles and Practices. Boston:

Little Brown, 1982.

Wayne, Cascio, and Boudreau John. Investing in People: Financial Impact of

Human Resources Initiatives: 2nd Edition. New Jersey: Pearson

Education,Inc., 2011.

Page 44: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 540 

Wayne, F.Cascio, W.Boudreau John, Davis Alison, Shannon Jane, and Russo

David. HR Strategies for Employee Engagement. New Jersey: Financial

Times Press, 2011.

Wendell, French L, Bell H.Jr Cecil, and Vohra Veena. Organization Development

: Behavioral Science Interventions for Organization Improvement (6th

Edition). New Delhi: Dorling Kindersley, 1999.

Wendell, French L, H Bell, and Jr. Ceicil. Organizational Development- 5th

Edition. London: Prentice Hall, 1996.

Wendell, French L., and Bell Jr. Cecil H. Organization development-"Behavioural

Sceince intervention for Organizational improvement-6th Edition. New

Delhi: Prentice Hall of India, 2003.

Wendell, French. "Organization Development : Objectives, Assumptions, and

Strategies." California Management Review, 1969: 23-34.

Wendy R., Boswell, Run Ren Lily, and Hinrichs Andrew T. "Voluntary Employee

Turnover: Determinants,Processes, and Future Directions." In The Sage

Handbook of Organizational Behavior, by Barling Julian and Cooper Cary

L., 196-216. London: Sage Publications, 2008.

Whyte, W. Human Relations in the Restaurant Industry. New York: McGraw-

Hill, 1948.

wikepedia. Wikepedia English. july 31, 2012. http://en.wikipedia.org/

wiki/Hospitality (accessed july 31, 2012).

Wikipedia. wikipedia , The free encyclopedia. April 18, 2012. http://en.wikipedia.org/

wiki/Scenario (accessed May 12, 2012).

wikipedia. Wikipedia. july 31, 2012. http://en.wikipedia.org/wiki/Hospitality

(accessed july 31, 2012).

Wikipedia. wikipedia. February 5, 2013. http://en.wikipedia.org (accessed February 6,

2013).

Wiley J., Sims. "Managing Labour Turnover in te Tourism Industry." In Managing

Employee Attitutdes and Behaviors in the Tourismand Hospitality Industry, by

Kusluvan Salih, 545-556. New York: Nova Science Publishers, 2003.

Page 45: Bibliography - INFLIBNETshodhganga.inflibnet.ac.in/.../10603/21343/13/13_bibliography.pdf · Industry. New Delhi: Tata McGraw-Hill ... Peter T. Paying for Performance: A Guide to

Bibliography

A Study on the HRD Practices to Minimise Labour Turnover in Hotel Industry –Specific Focus on Kerala 541 

Wilkinson, A. "Empowerment Theory and Practice." Personnel Review, 1998: 40-56.

William J, Rothwell, and H.C. Kazanas. Planning and Managing Human

Resources: Strategic Planning for Personnel Management: 2nd Edition.

Amherst: Uman Resource Development Press, 2003.

William, J.Ruthwell, D.Jackson Robert, C.knight Shaun, E.lindholm John,

Aleisha Wang Wei, and D.Payne Tiffani. Career planning and Succession

Management: Developing Your Organization's Talent-for today and

Tomorrow. Westport: Praeger Publishers, 2005.

William, M.Pride, j.Hughes Robert, and R.Kapoor Jack. Business: 11th Edition.

Mason: South-Western Cengage Learning, 2012.

William, Rothwell J, Stavros M Jacqueline, and Sullivan L. Roland.

"Organization Development and Change." In Practicing Organization

Development: A Guide for Leading Change, by Rothwell J William, Stavros

M Jacqueline, Sullivan L. Roland and Sullivan Arielle, 11-42. San

Francisco: John Wiley and Sons, 2010.

Wilton, Nick. An Introduction to Human Resource Management. London: Sage

Publication, 2011.

Worley, C., and A. Feyerherm. "Reflections on the Future of OD." Journal of

Applied Behavioral Science, 2003: 97-115.

Yuet-Ha, M. "Orienting Values with Eastren Ways." People Management, July

25, 1996: 28-30.

Zaltman, G, and R. Duncan. Strategies for Planned Change. New York: John

Wiley & Sons, 1977.

Zeynep, Aycan, and Kanungo Rabindra N. "Cross-Cultural Industrial and

Organizational Psychology: A Critical Appraisal of the Field and Future

Directions ." In Handbook of Industrial, Work, & Organizational Psychology:

Volume 1 , by Anderson Neil, Ones Deniz S, Kepr Sinangil Handan and

Viswesaran Chockalingam, 385-408. London: Sage Publications Ltd., 2001.