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    Zen and the art of MobileLibrary Maintenance

    By Ian Stringer

    Information Co-ordinator

    IFLA Public Library Section

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    About meI am from Selby in North Yorkshire UK

    The home of the originalWashington family. It iswhere the Stars andStripes originate

    It is near the Viking cityof Jorvik or York

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    The title is copied from the book Zen and the Art

    of Motorcycle Maintenance by Robert Pirsig

    This itself is a play on the title of the book Zenand the art of archeryby Herrige.

    Pirsig says that, despite its title, "it should in no

    way be associated with orthodox ZenBhuddist practice.

    I add the same disclaimer to my presentation!

    Whats this about Zen?

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    Zen and the Art of MotorcycleMaintenance by Pirsig

    Pirsig looks at quality.

    To truly experience quality you must

    embrace and apply it.Avoids frustration and dissatisfaction.

    I will explore Mobile Library

    Maintenance, in its broadest sense,making sure you reach quality by usingthe second form of working.

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    My Mobile LibraryMaintenance Manual

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    IFLA Mobile LibraryGuidelines

    Revised by Ian Stringer andmobile librarians from:

    New Zealand - Australia - FinlandNorway - Slovenia - USA

    Spain Portugal - Croatia

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    Justification - especially inan age of austerity

    Mobile libraries are a keycomponent of the deliveryof public library services,especially in rural areas.

    They reach the sociallyexcluded sections ofsociety.

    The mobile library is very

    flexible and its routes canbe readily changed toreflect changing conditions

    Kerry Republic of Ireland

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    JustificationMobiles v Branches

    Vehicles themselves canbe readily updated inchanging times. E.g.most vehicles have ICT

    fitted and this was verydifferent ten years ago

    As vehicles have alimited life span theycan more readily be

    adapted to new ideas intechnology,management ideology,and Health & SafetyKirklees, England

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    Finance

    Mobile library costs varyenormously. To get the most fromyour vehicle consider the following.

    First cost

    Usage per week

    Staffing Stock

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    Finance - First cost

    Grants

    Sponsorship

    Friends Partnership

    Pooled

    This vehicle is a partnershipbetween library and museumservice in Seoul South Korea

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    Finance - Usage per week

    Many mobiles are tied to a member ofstaff

    They work 37 hours which means time on

    road can be as little as 20 hours per week Maximise your time on the road

    With overnight servicing a 7 day week is

    possible This can give over 60 hours per week.

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    Finance-Staffing and Stock

    Staffing . Examine thebusy-ness of halts

    Changing routes fordifferent vehicles is aneasy way to changestock at little extracost

    Use local staff

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    Vehicles

    Coach chassis

    Bus chassis

    Lorry chassis Trailer

    Small

    3 axleWarrington, England

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    Vehicles

    Maximise yourspace

    Make it light and

    airy Its more than just

    books

    It must be warm inwinter and cool insummer

    East Riding of Yorkshire, England

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    Vehicles

    Make room forchildren and otherspecial needs

    people Consider changing

    layout at differenttimes of the week

    Stirling, Scotland

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    Vehicles

    Access

    Entrance

    Safety

    Toilet

    IT

    Power

    Walsall, England

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    Running your vehicle

    Regular servicing of mechanical parts toroad vehicle law and health and safetystandards.

    Make friends with your transportmanager

    Sufficient back up facilities to ensureoptimum coverage

    Appropriate planning is needed to avoiddown time, e.g. overnight servicing,using relief staff.

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    Equipment

    IT features

    Pcs

    Printer

    Copier

    On-line access

    Derbyshire, England

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    Equipment

    Shelving

    Counter

    Seating

    Childrens area

    Technology

    Staff amenities

    Birmingham, England

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    Equipment

    Pcs need

    Space

    Secure fitting

    Good access

    Good connection

    Coventry, England

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    Staff

    Mobile library staff mustbe fit, strong, durable,able to stand cold andheat, be friendly,

    welcoming, determinedand most of all caring.

    They are THE face ofthe library to most of

    their readers.

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    Staff

    Happy staff aregood staff

    Adequate staffing

    is most important Two staff can keep

    vehicle open duringmeal breaks

    Upper Murray Regional Library ServiceWodonga, Victoria, Australia Margaret had just won an award!

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    Stock

    Not just books andtell that to your users

    Rotate stock

    Rotate vans

    Online orderingmakes it into a mini

    supermarket service E-books and other

    downloadsMiddlesbrough, England

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    Base

    A service is only asstrong as its backup facilities

    Vehicles housed insuitable garagenear base

    Should haveweatherproofloading

    Barnsley, England

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    Base

    Management input

    Power supplyavailable

    Cleaning facilitiesshould be availablefor both inside thevehicle andoutside.

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    Management

    Maintain a collection ofrelevant performanceindicators.

    Measure input and outputs

    together with outcomes,so that the effectivenessand efficiency of theservice can be measuredand compared.

    Benchmark the servicewith other libraries. E.g.cost per issue, cost perkilometre driven

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    How green is my library

    Solar panels

    Green diesel

    Economic routing

    First class servicing

    Dont carryunnecessary loads

    Fit gprs and blackbox

    Keep insidetemperature steady

    Effective use of

    windows Dont make

    unnecessaryjourneys

    Mobile libraries savecar trips to town

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    How green is mylibrary

    Do you need to haveyour headlights on when

    its a sunny day!!!

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    Promotion

    Make yourLibrary Visible!

    Attend Events

    Use Corporateimage

    Catch yourreaders whilst

    they are young

    Sheffield , England

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    Promotion

    Make the vehiclenoticeable

    Vinyl print is quitecheap

    It is reasonably easyto repair

    Make sure it sayswhat it is

    Keep it clean!

    Your vehicle shouldadvertise itself

    Neath - Port Talbot, Wales

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    Remember

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    Finally

    The mostimportant itemon any mobile

    The staff!

    Happy staff inBuenos Airescontainer library

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    Links

    http://www.ifla.org/files/hq/publications

    /professional-report/123.pdf

    http://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspx

    http://www.ifla.org/en/public-libraries

    [email protected]

    h a n k y o u !

    http://www.ifla.org/files/hq/publications/professional-report/123.pdfhttp://www.ifla.org/files/hq/publications/professional-report/123.pdfhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.ifla.org/en/public-librarieshttp://www.ifla.org/en/public-librarieshttp://www.ifla.org/en/public-librarieshttp://www.ifla.org/en/public-librarieshttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.cilip.org.uk/get-involved/special-interest-groups/branch-mobile/Pages/default.aspxhttp://www.ifla.org/files/hq/publications/professional-report/123.pdfhttp://www.ifla.org/files/hq/publications/professional-report/123.pdfhttp://www.ifla.org/files/hq/publications/professional-report/123.pdfhttp://www.ifla.org/files/hq/publications/professional-report/123.pdf