@HRIA

Human Resources Institute of Alberta

410, 1111 11 AVE SW CALGARY, AB T2R 0G5 P 403.209.2420 T 1.800.668.6125 F 403.209.2401

HRIA.CA

READ FULL REPORT

AlbertaHR TrendsReport

72% OF OIL AND GAS FIRMS REPORTED A NET DECREASE IN EMPLOYMENT

EMPLOYEE TURNOVER AND HIRING

Organizations are downsizing1

INCREASED TERMINATIONS WITHOUT CAUSE MEANS MANY EMPLOYEES RECEIVING SEVERANCE

TERMINATION WITHOUT CAUSE BECAME THE #1

REASON FOR LEAVING AN ORGANIZATION

PERCENTAGE OF DEPARTING EMPLOYEES WHO RECEIVED SEVERANCE IN THE LAST 6 MONTHS

small organizations44%

oil and gas59%

professional services45%

public administration23%

FEWER ORGANIZATIONS REPORTED A NET INCREASE IN EMPLOYMENT

overall

46%32%

oil and gas

51%

13%JAN - JUN 2015

JUL - DEC 2014

HCI DROPPED SHARPLY IN EARLY 2015 AND HAS NOW REBOUNDED

ALBERTA HIRING CONFIDENCE INDEX

JUL - DEC 2015

60.7

64

62

60

58

56

54

52

50

JAN - JUN 2014 JAN - JUN 2015JUL - DEC 2014

58.1 58.4

52.3

OIL AND GAS

OVERALL

PROFESSIONAL SERVICES

SMALL ORGANIZATIONS

termination without cause

19%25%

resignation for a better opportunity

31%

20%

JAN - JUN 2015

JUL - DEC 2014

JUL - DEC 2014

MORE TEMPORARY LAYOFFS

TEMPORARY LAYOFFS IN THE LAST SIX MONTHS TRIPLED IN OIL AND GAS SECTOR

Organizations engaged in temporary layoffs in the last six months

overall

14%20%

oil and gas

11%

33%

JAN - JUN 2015

The talent is out thereThe Hiring Confidence Index (HCI) has rebounded across Alberta organizations in all sectors regardless of size. The index is made up of both an expectation of hiring levels over the next six months, but also the confidence respondents have in finding the right people to fill vacancies. For the first time the HCI components moved in opposite directions; the increase in the confidence in finding the right people rose significantly more than the decrease in the expectation of hiring levels.

HIR

ING

19%12%

27%

12%

overall oil and gas small business

ORGANIZATIONS ARE MORE CONFIDENT THEY CAN FIND THE RIGHT PEOPLE

CO

NFI

DEN

CE

JAN - JUN 2015

JUL - DEC 2015

confident

55%45%

neutral

26%21%

worried

19%

35%

NUMBER OF ORGANIZATIONSEXPECTING TO HIRE 5%+ MORE EMPLOYEES DOWN

20%15%

2TEMPORARY FOREIGN WORKER (TFW) PROGRAM

More Canadians to fill positions

Did You Know? 1 IN 8 ORGANIZATIONS APPLIED TO THE CANADA-ALBERTA JOB GRANT

CANADA-ALBERTA JOB GRANT PROGRAM

Canada-Alberta Job Grant Program in demand4

HUMAN RESOURCES PRACTITIONERS

Resolving workplace conflicts5

LARGE ORGANIZATIONS SPEND MORE RESOLVING DISPUTES

$4,250average cost for largeorganizations

$1,253average costfor mediumorganizations

$1,167average cost for small organizations

of grievances and conflict resolved by HR

62%for small organizations

72%for mediumorganizations

73%for large organizations

70%

MAJORITY OF WORKPLACE CONFLICTS RESOLVED BY HR PRACTITIONERS

USE OF TFWs IN OIL AND GAS OVER LAST SIX MONTHS DROPPED FROM 27% TO 17%

3ALBERTA’S MINIMUM WAGE

Wages and prices likely to increase

Did You Know? ONLY 8.2% OF ORGANIZATIONS HAD EMPLOYEES MAKING MINIMUM WAGE

most likely most likely

most likely

ADJUST THE WAGE AND PAYSCALE ACROSS THE ORGANIZATION

65%

RAISE PRICES FOR PRODUCTSAND SERVICES

62%most likely

ADD HOURS TO CURRENT EMPLOYEESINSTEAD OF HIRING NEW ONES

52%

REDUCE TRAINING

46%

complaints resolved in less than

2 months

MEDIUM ORGANIZATIONS RESOLVED COMPLAINTS FASTEST

40%for small organizations

68%for mediumorganizations

49%for large organizations

ORGANIZATIONS’ MOST LIKELY RESPONSES TO AN INCREASE IN MINIMUM WAGE

small organizations

WOULD USE PROGRAM AGAIN

63%

81%

SUCCESSFUL APPLYING

medium organizations

81%

largeorganizations

29% 29%

oil and gas organizations

70%60%

75%

JAN - JUN 2015

JUL - DEC 201410% 6%21% 26%MORE ORGANIZATIONS PLAN TO REPLACE TFWs WITH CANADIAN WORKERS

LESS ORGANIZATIONS PLAN TO APPLY FOR REPLACEMENT TFWs

REDUCE BENEFITS

ORGANIZATIONS’ LEAST LIKELY RESPONSES TO AN INCREASE IN MINIMUM WAGE

73%least likely

LAY OFF CURRENT EMPLOYEES

64%least likely

INTRODUCE AUTOMATION AND NEW TECHNOLOGY

REDUCE/LIMIT NUMBER OF ENTRY LEVEL POSITIONS

58%least likely

55%least likely

Did You Know? CHRPs MAKE A DIFFERENCE IN RESOLVING COMPLAINTS AND GRIEVANCES

SURVEY METHODOLOGY

This HRIA member survey was conducted online between June 11 and 26, 2015. We invited 5,473 members to participate via an email. Of survey respondents, 826 completed enough of the survey (15.1% response rate) for their responses to be useable and 599 respondents completed every question (10.9% completion rate). The margin of error varies between +/- 3.1%, 19 times out of 20 and +/- 3.8%, 19 times out of 20.

COMPLAINTS RESOLVED BY HR DEPARTMENT

CHRP74%

Non-CHRP59%

1 month

TIME TO RESOLVE UNION GRIEVANCES

days by CHRP

31 37days by Non-CHRP

complaints resolved in less than

SMALL ORGANIZATIONS = LESS THAN 100 EMPLOYEES | MEDIUM ORGANIZATIONS = 100 TO 999 EMPLOYEES | LARGE ORGANIZATIONS = 1000 OR MORE EMPLOYEES

A full copy of the September 2015 Alberta HR Trends report

is available online at hria.ca.

About the Human Resources Institute of Alberta:HRIA is the leading professional association for human resources practitioners in Alberta dedicated to the advancement of the HR profession. As

Alberta’s exclusive granting body for the Certified Human Resources Professional (CHRP) designation, HRIA plays a critical role in establishing

professional standards within the industry. HRIA connects over 6,000 HR practitioners, including over 3,100 CHRPs across the province through

various professional development, networking, and community initiatives.

SENTINEL STANDS STRONGFOR 40 YEARSSentinel – a solider or guard that stands watch. He’s silent but

ever vigilant; professional, smart and helpful. When you see that solider, you smile. He instils con�dence that you are

in the right place and you are safe. In 1975 a group of investors from Grande Prairie changed the way Canadians thought about self-storage by introducing the concept, and the mascot, of that stalwart, trustworthy solider when they opened Sentinel Storage.

Sentinel Storage is Canada’s largest Canadian-owned self-storage chain with 23 locations stretching from coast to coast. �e �rst facility opened in Grande Prairie, with Edmonton (Winterburn) following a year later. �e Edmonton facility was the one that introduced the now iconic bright orange doors.

Yet it wasn’t easy getting started. �e investors saw the concept in the States and knew it could have a good future in Canada. City o�cials weren’t so sure. “�ey were just unaware of the concept,” explains Karen Bodoano, operations manager. “�ey wanted to put us in the back of industrial parks.”

BY NERISSA MCNAUGHTON

SENTINEL STORAGE | | PAGE 1SENTINEL STORAGE | | PAGE 1SENTINEL STORAGE | | PAGE 1SENTINEL STORAGE | | PAGE 1SENTINEL STORAGE | | PAGE 1

Chiong Lee, Karen Bodoano, Bill Bowes and Shelley Bowes.

#410 Manning Road NE Calgary location.

SENTINEL STORAGE | | PAGE 1

63

�at’s not what the investment group wanted. �ey envisioned safe, clean storage units in highly visible areas – so that’s what they built.

All of Sentinel’s facilities are built on the values of security, convenience and access. Sentinel is more than a place to store your items. It’s a place that works hard to make storage and moving as stress-free as possible.

“Moving is one of the top three stressors in life,” Bodoano points out. “People’s stu� means a lot to them emotionally. We deal with very stressed people, and we help them. A Sentinel unit is like a fancy condo for your items! I refer to them as ‘safety-deposit boxes.’ It’s so rewarding when someone comes in who was stressed and we get to see them relax knowing they made a good decision and their items will be �ne.”

Sentinel Storage was never content to simply provide storage solutions. �e spirit of innovation and excellence in customer service is a relentless drive that each team member participates in daily, from president Bill Bowes to the managers who live at the facilities.

4940 102 Ave SE • Phone: (403) 275-4444 • Fax: (403) 275-3387www.nationalneon.com

Congratulations Sentinel Storage on 40 years.We are proud to be a part of your success!

SENTINEL STORAGE | | PAGE 2SENTINEL STORAGE | | PAGE 2SENTINEL STORAGE | | PAGE 2SENTINEL STORAGE | | PAGE 2SENTINEL STORAGE | | PAGE 2

Modern o�ces to serve customers.

Courtesy trucks available, plus packing materials available for sale.

“We are the first self-storage Canadian company to adopt technology from the States called individual door alarms,” informs Bodoano. “It works in conjunction with our access system. If you code in at the door, it only lets you access your unit and nothing else. Then it rearms the door when you leave.” Sounds futuristic? Sentinel was ahead of the curve. “We did that in the ’90s,” smiles the manager.

And that’s not all.

“We have heated and unheated units and RV storage. A business centre at Edmonton (Argyll) has 30 o�ces that can be rented month-to-month. Each facility has a courtesy moving truck for the clients to use.”

Knowing this, it’s not a surprise that the energetic company has earned a 91 per cent extremely satis�ed rating from their customers. “�at’s powerful,” says Bodoano. “It’s about the experience for the customers and that is what comes through over and over again in our customer satisfaction surveys.”

It’s not just the customers that are satis�ed. “I know my sta� are exceptional. I think they are the best in the industry – but I may be biased!” jokes Bodoano; but it doesn’t take much to see that the sta� truly are at the top of their game.

President Bill Bowes has helmed the company for 35 years and construction manager Chiong Lee recently retired a�er 30 years. �is longevity is not uncommon among Sentinel sta�.

“Bill’s an amazing leader,” says Bodoano with a huge grin. “He is someone that understands the need to put a team together and give everyone a distinct role. Bill has been so forward-thinking. He sees �ve years down the road and plans where the company is going. He sees the forest and the trees! He empowers the whole sta�.”

�e sta� of approximately 50 were honored for their decades of service with a 40th anniversary party in Canmore. “All the full-time sta� went to Canmore for a three-day retreat,” said Bodoano, proving – once again – that Sentinel’s big picture approach to internal and external factors is what has created such a well-rounded, successful company.

Speaking of external factors, what does self-storage have to do with multiple sclerosis (MS)? Quite a lot, it turns out. Fourteen years ago a Sentinel sta� member was diagnosed with the disease. In response, Sentinel raised a team for the MS Bike campaign – and they never stopped pedalling. Bodoano explains, “�rough sta�, customer and vendor support we average $18,000 a year [in donations]. Four years ago we became the event’s o�cial sponsor. We are pretty excited about that!”

For the most part, self-storage �ies under the radar, but when the reality TV show Storage Wars hit the airwaves, everything changed.

SENTINEL STORAGE | | PAGE 3

Courtesy trucks available, plus packing materials available for sale.

State of the art large heated enclosed loading areas.

Secure concrete and steel construction.

4940 102 Ave SE • Phone: (403) 275-4444 • Fax: (403) 275-3387www.nationalneon.com

Congratulations Sentinel Storage on 40 years.We are proud to be a part of your success!

“We are the first self-storage Canadian company to adopt technology from the States called individual door alarms,” informs Bodoano. “It works in conjunction with our access system. If you code in at the door, it only lets you access your unit and nothing else. Then it rearms the door when you leave.” Sounds futuristic? Sentinel was ahead of the curve. “We did that in the ’90s,” smiles the manager.

And that’s not all.

“We have heated and unheated units and RV storage. A business centre at Edmonton (Argyll) has 30 o�ces that can be rented month-to-month. Each facility has a courtesy moving truck for the clients to use.”

Knowing this, it’s not a surprise that the energetic company has earned a 91 per cent extremely satis�ed rating from their customers. “�at’s powerful,” says Bodoano. “It’s about the experience for the customers and that is what comes through over and over again in our customer satisfaction surveys.”

It’s not just the customers that are satis�ed. “I know my sta� are exceptional. I think they are the best in the industry – but I may be biased!” jokes Bodoano; but it doesn’t take much to see that the sta� truly are at the top of their game.

President Bill Bowes has helmed the company for 35 years and construction manager Chiong Lee recently retired a�er 30 years. �is longevity is not uncommon among Sentinel sta�.

“Bill’s an amazing leader,” says Bodoano with a huge grin. “He is someone that understands the need to put a team together and give everyone a distinct role. Bill has been so forward-thinking. He sees �ve years down the road and plans where the company is going. He sees the forest and the trees! He empowers the whole sta�.”

�e sta� of approximately 50 were honored for their decades of service with a 40th anniversary party in Canmore. “All the full-time sta� went to Canmore for a three-day retreat,” said Bodoano, proving – once again – that Sentinel’s big picture approach to internal and external factors is what has created such a well-rounded, successful company.

Speaking of external factors, what does self-storage have to do with multiple sclerosis (MS)? Quite a lot, it turns out. Fourteen years ago a Sentinel sta� member was diagnosed with the disease. In response, Sentinel raised a team for the MS Bike campaign – and they never stopped pedalling. Bodoano explains, “�rough sta�, customer and vendor support we average $18,000 a year [in donations]. Four years ago we became the event’s o�cial sponsor. We are pretty excited about that!”

For the most part, self-storage �ies under the radar, but when the reality TV show Storage Wars hit the airwaves, everything changed.

SENTINEL STORAGE | | PAGE 3

Courtesy trucks available, plus packing materials available for sale.

State of the art large heated enclosed loading areas.

Secure concrete and steel construction.

Leading BusinessNOVEMBER 2015

IN THIS ISSUE...

• Celebrating Calgary’s Visionary Entrepreneurs

• Chamber member Spotlights

• Upcoming Events

CalgaryChamber.com

Congratulations to

Sentinel Self Storage

celebrating 40 years in

business. Wishing you

continued success from

RBC Royal Bank.

To your continuedsuccess

® / ™ Trademark(s) of Royal Bank of Canada. 30075 (05/2015)

93278 AD_30075_4C_L.Ring_E.indd 1 9/23/15 12:01 PM

�e show depicts professional “treasure” hunters bidding on storage units that have been abandoned by the owners. Drama and hilarity ensues as valuable, rare items and curiosities literally spill out of the lockers and into the hands, and pocketbooks, of the hunters.

Not so much, Bodoano points out.

Sentinel Storage has worked hard to dispel the myths and perception that self-storage is all “garages in industrial parks” and that people stu� their belongings into lockers and abandon them. “Less than one per cent is seized or sold,” she says �rmly, cringing at the way the show dramatizes the simple act of self-storage. “Ninety-nine per cent of our clients pay their bills. It’s unfortunate that the show brings to light something that is not very positive. [�e show] does not depict the norm.”

Sentinel Storage has done more than challenge and change the “norm.” �ey invented it in Canada. �e company stood �rm when o�cials wanted to tuck them out of sight. �ey brought in technology and processes to ensure the best options for each client. �ey go above and beyond for the well-being of the sta� – and they make sure your belongings are safe and sound until you are ready to move them home.

“�ank you!” Bodoano says to the sta�, vendors and everyone else who inspired and committed to Sentinel Storage. “�ank you for trusting us. We wouldn’t be here for 40 years in business if you didn’t continue to support us.”

�e sentinel stands at attention at each facility across Canada. He’s strong and he’s silent, but he’s smiling because he knows he’s doing a great job of protecting you and your goods.

Sentinel Storage’s newest facility is set to open in Edmonton (Windermere) in December 2015. �is state-of-the-art facility will o�er over 900 climate-controlled storage units ranging from 5’ x 5’ to 10’ x 35’. It also features a large four-vehicle headed indoor loading bay, two 10’ x 10’ freight elevators, a courtesy moving truck and on-site managers. Secure access will be from 6 a.m. – 11 p.m., 365 days a year.

SENTINEL STORAGE | | PAGE 4

6 Convenient locations:North • Central • West • Spyhill • Glenmore • Chaparral

www.sentinel.ca

SENTINEL OPENS STATE-OF-THE-ART FACILITY

Artists’ rendering of the new Windermere facility.Photo courtesy of Sentinel Storage.