bidresponserfpm05-2663.doc

PEEL DISTRICT SCHOOL BOARD

REQUEST FOR PROPOSALINSTALLATION AND INTEGRATION OF CISCO VOIP SYSTEM AND VOICE MAIL

DETAILS AND SPECIFICATIONS

To all Bidders: Read all documentation carefully. In addition to the bids requested there are areas which require worded responses. All bids submitted should include responses to the issues indicated.

For vendor convenience pages #21-34 of this document are available for download at http://purchasing.peelschools.org . The vendor may not under any circumstances make changes to content provided herein. It is provided solely to assist the vendor by supplying a template in which to reply to the RFP. If a dispute should arise as to modified content, then the text of the original printed, signed for, hardcopy of the RFP will be deemed correct at the sole and unfettered discretion of the Board.

1.0 Request for Proposal (RFP) Objectives

The purpose of this Request for Proposal is to solicit competitive sealed proposals for the following two objectives:

1.1. Objective #1: Integration services. Including, data collection, installation, configuration and integration, and acceptance testing of a complete Cisco VoIP system.

1.2. Objective #2: The supply, installation, and integration of a Voice Mail system that will seamlessly integrate with Cisco Systems VoIP solutions. This Voice Mail system must be able to scale to a capacity which will eventually service all Peel District School Board locations.

This Request for Proposal (RFP) is intended to provide a standard base from which to evaluate vendor’s proposals. The acceptance of a proposal does not obligate Peel District School Board to purchase a system or services from any vendor. Peel District School Board reserves the right to reject all proposals. All costs for proposal preparation are the responsibility of the bidder.

After receipt of the proposal, and prior to signing a contract, Peel District School Board reserves the right to modify the system requirements by adding or deleting specific equipment or optional features.

2.0 Key Decision Criteria

2.1. Vendor Experience: Evaluation of the vendor's experience in previous VoIP projects involving Cisco Call Manager and Cisco IPCC Express, building intelligent network infrastructures and implementing Internet technologies

2.2. Contact Center: The vendors experience in the planning, configuration, and implementation of a Cisco IPCC Express (Premium) system. This includes the implementation of ACD solutions and the authoring of custom scripts for Customer Response Application service (CRA)

2.3. Vendor Support and Service Capabilities: Any long term support agreements for other consulting services, training, expert support, etc, will be given consideration.

2.4. Voice Messaging: The solution that is able to provide a cost-effective voice messaging system that scales to Peel Board's requirements, supports industry standards and can integrate into a Cisco VoIP environment.

3.0 Award of the RFP

Each of the two objectives mentioned previously will be awarded separately. However it is possible for one vendor to be awarded both objectives or have it split amongst multiple vendors. This will be dictated by the Key Decision criteria, the overall cost of each proposal and the internal reviews of the Peel District School Board.

Signature of Authorized Official ______________________________________

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http://purchasing.peelschools.org/

4.0 Vendor Questionnaire

4.1. General questions

4.1.1. Bidding Company Name:

4.1.2. Address:

4.1.3. Sales Representative Name:

4.1.4. Telephone Number:

4.1.5. e-mail address:

4.1.6. Technical Advisor:

4.1.7. Telephone Number:

4.1.8. e-mail address:

Provide an overview of your organization.


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4.2.Vendor Questioner Objective #1 – Integration services

4.2.1. Please indicate the number of Cisco Call Manager installations your company has performed.Response:

4.2.2. Please indicate the size of the two largest projects your company completed.Response:

4.2.3. Can you name the last two organizations you have performed work for and may we contact them as a reference? Response:

4.2.4. Please describe your organizations past experiences with implementing Cisco Call Manager and Cisco IPCC Express. Response:

4.2.5. How many Cisco Certified Engineers (CCIE) specializing in Voice, are on staff? Will these resource(s) be on site and participate in the Peel Board VoIP project? Response:

4.2.6. Is your company also a service company? Can Peel District School Board rely on the vendor for ongoing support and maintenance. Response:

4.3.Vendor Questioner Objective #2 – Voice Mail

4.3.1. Is your company the manufacturer of the Voice Mail system or are you an authorized reseller Response:

4.3.2. How many of the proposed systems are installed in North America? Response:

4.3.3. What is the largest installation in North America of the proposed system? Response:

4.3.4. Was your company involved in that implementation? Response:

4.3.5. Can the company be contacted and used as a reference for the technology proposed? Response:

4.3.6. Does your company provide support for the system or is support received from the manufacturer? Response:


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5.0Overview of Current Environment

The Peel District School Board encompasses schools from Alton to Mississauga in the Peel Region. We currently have 214 schools, 140,000 students and 11,000 staff.

We are initiating a project to replace our current TIE Mercury 2000 PBX with Cisco Systems Call Manager 4.0. It is also our plan at the same time replace or upgrade our current voice mail system. Any new system must integrate into a Cisco VoIP environment. The new Voice Mail system will be scalable to provide Voice Mail services to all Peel District School Board locations and staff. Initially however we are strictly concentrating on the conversion of the Central Board Office to VoIP and the new voice mail system.

We are currently running a AVST CallXpress version 6.5 voice mail system.

PDSB is also investigating the potential benefits of Unified Messaging to the organization. Any voice mail solution proposed must support unified messaging to a variety of e-mail systems.

5.1.Infrastructure Details

Mercury 2000 (PBX) CallXpress Voice Mail System500 Extensions Version 6.5 CallXpress

100 Trunks36 Analogue Ports connected to PBX

45 Fax Machines 625 system mail boxes24 separate Call Processors (trees)

Fig 1. PDSB Voice Network

The data network at the Central Board Office has evolved over time. We have some very old and some very new data cabling in the building. All of our current infrastructure needs to be certified for 100BaseT to ensure successful delivery of VoIP to users.

The Central Board office is a four level sprawling building with 12 wiring closets and 550+ computers. Each wiring closet has three Cat5e cable runs to the data center, as well as 6 strands of multimode fiber. Cisco Call Managers, Gateways, and Core switches will reside in the data center.

In anticipation of the VoIP project, in late 2004 we made a purchase of Cisco 3560-48 and Cisco 3560-24 PoE switches. These switches will replace the existing Catalyst 1900 switches in the wiring closets.

The PDSB networking team has already architected a design for a fault tolerant and secure layer 2/3 infrastructure to run VoIP. Once the contract for the selection of the integrator has been completed, it is the PDSB's intent for the integrator to review, improve upon and sign off on the design. Peel Staff will then implement the design.


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Our design calls for a three Call Manager Cluster (one Publisher and two Subscribers). In our data center we have two Catalyst 4500 switches. Each switch will terminate a Call Manager Subscriber Server.

Each wiring closet will house at least one Cisco 3560-48 PoE switch. These switches will be redundantly connected (@layer 3) to each 4500 in the data center. Voice will be segmented to a separate VLAN.

Two Cisco 2851 access routers have been chosen to act as our Voice Gateways. Each router will house six T1 interfaces and each router will be attached to a separate 4500 switch for redundancy.

All equipment necessary for complete integration will be provided by the Peel District School Board. A list of purchased materials is listed in Appendix A. I

Requirements for each of Peel District School Board’s two objectivesPeel District School Board requires the following:

6.0 Objective #1: Integration services for data collection installation, integration, and acceptance testing

6.1.1. Project Plan:

6.1.1.1. Within two weeks after the RFP is awarded, Vendor must present a complete description of the key activities required for the data collection, review, integration and installation of the proposed system

6.1.1.2. All equipment necessary for complete integration will be provided by the Peel District School Board. A list of purchased materials is listed in Appendix A.

If other materials or licenses are required, they must be identified early in the process so all required materials may be on hand to guarantee a smooth installation.

6.1.1.3. In the project plan, the bidder will include a project organization chart with the reporting relationships of project team members and other key personnel. An escalation matrix should also be included

6.1.1.4. The project plan must be reviewed and approved by the PDSB before any other work will commence.

6.1.1.5. The Vendor will work with key stake holders to create a work responsibility matrix, identifying the tasks the vendor will perform and the tasks Peel District School Board is expected to perform to successfully implement the new system.

6.1.2. Data Collection:

6.1.2.1. Identification, Certification and documentation of the Central Board Office (CBO) physical data infrastructure to ensure it meets or exceeds specifications for 100BaseT connectivity

6.1.2.2. Review and comment on the Peel Board's Networking staff's design for a fault tolerant and resilient layer 2/3 infrastructure to ensure high availability of the VoIP application. Vendor may suggest changes and assist PDSB staff in planning of the infrastructure.

6.1.2.3. The vendor, with the assistance of PDSB staff will perform interviews and review call flows on a per department and key individual basis. Vendor should make recommendations on how to improve call flows or be able to re-create what currently exists. See Appendix C for details on users and Departments.

6.1.2.4. The vendor, with the assistance of PDSB staff will gather data on our existing extension layout.


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6.1.2.5. The vendor, with the assistance of PDSB staff will gather data on our existing call route plans.

6.1.2.6. The vendor will use the data gathered to present a detailed layout of the current data infrastructure.

6.1.2.7. The vendor will use the data gathered to create detailed design of the complete Call Manager system and services, and formally present it to PBSB in the form of a report and a presentation for committee review. PDSB's existing Call Manager / IPCC software and servers may be used for demonstrations.

6.1.3. Implementation:

6.1.3.1. The vendor will use the data gathered to create detailed design of the Call Manager system. This will include but is not limited to:

- Design and implementation of Route Plans and Router Patterns- Creation of Pilot numbers and hunt groups.- Implementation of call flow processes as determined by the interview processes- Custom Music on hold sources - Design and implementation of a Board wide numbering plan.- Creation of Custom templates for the phones soft and hard buttons- Operator consoles- Corporate Directory available on Phone Displays.

6.1.3.2. The system will need to be fault tolerant and have 99.999% uptime.

6.1.3.3. The system will be constructed for optimum security given the constraints of PDSB's security infrastructure.

6.1.3.4. Vendor will restage our existing Call Managers and prepare them for a production environment (as per the detailed design).

6.1.3.5. Vendor will meet with PDSB staff and provide strategies on how to manage and monitor the VoIP network and services.

6.1.4. IPCC Express

6.1.4.1. Vendor will stage the production IPCC Server and the IPCC Cold Spare server.6.1.4.2. Vendor will integrate IPCC express server into Cisco Call Manager6.1.4.3. Vendor will program IPCC Express to execute the following scripts:

6.1.4.3.1. Implement a script with the following characteristics: answer all incoming calls present the caller with options such as "press 1 to enter extension number, etc or hold for

an operator" Perform operation on entered DTFM digits or transfer call to Operator. Operators will be running Cisco Call Manager Attendant Console. Call will enter a queue for the operator If the operators are busy a the user will hear a custom Music on Hold message till

transferred to operator. The operator will have a display on a PC and a IP phone indicating the number of callers in

queue. This display will also display status of other queues in use. As part of the implementation process the vendor and PDSB may make minor refinements

to the script because of "best practices" as recommended by the vendor.

6.1.4.3.2. ACD setup Initially we have no plans for any call center / database integration. The ACD should take input from the caller (by prompts) and route call to the appropriate

agent.


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The ACD is to primarily service the LTSS help desk but other departments may take advantage of the technology if available. This will be determined by the interview process.

6.1.4.3.3. Text to Speech ConversionThe PDSB also has the requirement to implement a job posting information base. Here users would call in, then through a series of prompts get appropriate job posting information. This process will be an engagement after the cut-over to the new system.

6.1.4.4. Vendor will certify that all processes and features defined in the detailed design of Call Manager are implemented to the satisfaction of the PDSB

6.1.5. Installation and Training

6.1.5.1. It is essential that the installation of the new system be as transparent as possible to the users. There should be no telephone service interruptions, no interim changes in dialing procedures, and no perceived degradation in the quality of service

Training:

6.1.5.2. The successful bidder is required to conduct end-user training on Peel District School Board premises, tailored specifically to Peel District School Board’s particular requirements (e.g., console operator, message center operator, secretary, and professional).

6.1.5.3. Training class sizes will not exceed more than _25_ station users at a time.6.1.5.3.1. _500_ users will require training on the new telephone system.6.1.5.3.2. __30_ users will require ACD agent training.

6.1.5.4. Vendor will also provide a training program and training materials for designated Peel District School Board personnel who will train future employees.

6.1.5.5. Vendor led training sessions and documentation will be recorded for OnDemand viewing on PDSB's IP/TV network and documentation posted to Intranet support web sites.

Installation:

6.1.5.6. Vendor will un-package and install all telephones on users desks and remove packaging.

6.1.5.7. Vendor will plug phones into existing data jacks and reconnect PC to the PC port on the phone.

6.1.5.8. The installation of the VoIP system will be in parallel to our current production environment until the cut-over date.

6.1.5.9. PDSB will arrange the installation of all carrier services.

6.1.5.10. Vendor will assist with the configuration of Cisco Voice Gateway routers.

6.1.5.11. Vendor will provide load testing to simulate "real world" traffic expectations and prove that Call flows, Queuing, etc, work under call loads.

6.1.5.12. Vendor will work with PDSB staff to ensue a successful cut-over to the new system.

6.1.6. Maintenance and Warranty of Workmanship

One Year Warranty - The installed solution and all associated software and services provided and or programmed by the bidder, must be warranted by the bidder to be free of defects in software, and workmanship for a period of at least one year following system cutover.


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7.0 Objective #2: Supply, install, and integrate Voice Mail

Introduction:

Part of the VoIP project is to investigate what is available in Voice Mail technology that can integrate with the Cisco Call Manager and our current or future e-mail system for Unified Messaging.

Its is the Board's intention to eventually phase in voice mail services to all Board staff and staff locations over our Gigabit IP Fiber network and / or the Internet.

Phase one, which is addressed by this RFP is the upgrade or the replacement of our current Voice Mail system for the Central Board Office. For the new system we anticipate the number of voice mail boxes to start at around 700.

Later phases of the project will require the system to eventually scale to handle 13,000+ mail boxes and 300+ "call processors" or "voice mail trees". It is our intent for each school to be able to have auto attendant functionality if desired.

Since Unified Messaging is being investigated as a production option, estimate 500 users for system design and licensing.

Peel District School Board will also entertain proposals that will take our existing CallXpress system in as a trade-in towards a new system or to upgrade our current system to new software and hardware.

The setup integration and testing of the Voice Mail system to the Cisco Call Managers is also a requirement of the vendor.

Vendors must reply to the following questions if submitting a bid for Objective #2

Objective #2 - Questions

7.1.Provide a brief description of the proposed system. Include diagrams if desired Response:

7.2.Please provide a brief overview of the company that manufactures the proposed solution.Response:

7.3.What hardware platform is required to run your solution. Can it be provided by the customer or does it need to be supplied by then vendor?Response:

7.4.How is the solution licensed for access? Please explain.Response:

7.5.What is the typical method of support for future software updates, and how are licensing upgrades handledResponse:

7.6.How many ports (or simultaneous accesses) are proposed to support Phase One of the Peel District School Board’s voice mail system? If additional ports(or simultaneous accesses) are required in the future, how are these added? Explain how the system scales beyond the number of proposed ports (or simultaneous accesses).Response:

7.7.Are voice messages stored in an industry standard format? How many Mbytes of disk space are required for each hour of voice storage? Response:

7.8.What operating system does the voice mail/unified messaging system use?Response:


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7.9.Which e-mail systems and or e-mail standards are support for Unified messaging.Response:

7.10.What database is used for the message store (Unified Messaging)?Response:

7.11.Once a voice mail is left, can it be forwarded to another user? Can the user append comments before forwarding the message to another user? Explain how this works.Response:

7.12.Provide a brief description and discussion of how your system integrates into a Cisco VoIP architecture.Response:

7.13.Is the voice mail/unified messaging system remotely accessible for both subscribers and administrators? Can the system be accessed from a standard touch-tone phone? What other types of clients and points of access are supported? Response:

Voice Mail System – System Features

7.14.Describe in detail the voice digitization technique and voice digitization rate used for recording users speech.Response:

7.15.Indicate the capacity limits that can be defined for a particular voice mailbox. Indicate whether or not this is configurable by class of service.Response:

7.16.What is the length of the longest message that can be recorded by a caller?Response:

7.17.How many messages can be stored in a subscriber's mailbox? Response:

7.18.What is the maximum total number of minutes of messages that can be stored in a single voice mailbox? How is this controlled with your system? Response:

7.19.Are users given any notification that these limits have almost been reached? Response:

7.20.Does the system provide an "end of recording" warning? Response:

7.21.Does the system provide user adjustable playback speed control (with full pitch preservation)? Response:

7.22.Does the unified messaging system provide any text to speech capabilities? If so, please explain how a typical subscriber would take advantage of this feature. Response:

7.23.Does the unified messaging system provide ASR and speech recognition features? Response:

7.24.Can system prompts be interrupted by experienced users? In other words, is there a "fast path" for users? Can system prompts be repeated? Response:


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7.25.If a caller does not know a particular subscriber's extension number, can they "look up" the subscriber by "spelling" the name via touch tone input? Explain how the system would resolve the situation where one name has multiple entries (e.g., "Jones")? If PDSB were to grow a system up to 13,000 users, is there an alternate method to user lookup other than by name ? Response:

7.26.Does the voice mail system support multiple greeting? If yes, describe all available greetings.Response:

7.27.Are touch-tone keys dedicated to a specific function, or are they context-sensitive? Response:

7.28.Does the voice mail system support a "zero out" to the attendant feature? Is this feature configurable by class of service? Can the "zero out" destination be a station rather than the attendant? If the "zero out" destination is busy, or rings unanswered, will the call be re-directed?Response:

7.29.Does your system support the setting of the MWI indicator (on and off) on Cisco 7900 series handsets.Response:

7.30.Does the voice mail system support an auto attendant feature?Response:

7.31.Does the system support call processing?Response:

7.32.How many unique call trees can be supported on your system?Response:

7.33.What is the maximum number of mailboxes your system supports?Response:

7.34.What is the maximum number of ports and or simultaneous access that a single host can support?Response:

7.35.Can systems be networked or clustered together to act as one large system?Response:

7.36.Can the architecture be distributed across multiple locationsResponse:

7.37.What are the upper limits of simultaneous access and voice mailboxes on a networked or clustered system that will still integrate into a Cisco Call Manager environment.Response:

Voice Mail System – Security

Describe the voice mail systems capabilities with regard to the following security features?

7.38.Users should be required to enter a password to access their voice mailbox. What is the minimum and maximum password length? How is this configured? Can it be different for different classes of users?Response:

7.39.Does the system track failed password entries in a single session? Does the system automatically disconnect the caller after a configurable number of failed attempts?Response:

7.40.Does the system track failed password entries across multiple sessions? Does the system automatically lock out the user after a configurable number of failed attempts?Response:


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7.41.Does the system log information about failed password attempts?Response:

7.42.Does the system require a system administrator password? Response:

Voice Mail System – User Features

Can system subscribers conduct the following actions:

7.43.Pause and replay messages?Response:

7.44.Record messages; send and mark "urgent", "private", etc.Response:

7.45.Transfer messages to other users and append them with their own comments?Response:

7.46.Create their own distribution lists?Response:

7.47.Edit / Modify their own distribution lists?Response:

7.48.Dial internally by name / company directory?Response:

7.49.Obtain user instruction through system prompts?Response:

7.50.Record personal greetings. How many different greetings can they have?Response:

7.51.Modify own passwords.?Response:

7.52.Set business days and hours for alternate greetings?Response:

Voice Mail System – System Administration

Can the system administrator perform the following functions:

7.53.Set the minimum and maximum password length for a user.Response:

7.54.Set the maximum length of voice messages.Response:

7.55.Set the maximum failed login attempts before a user lockout from the mailbox.Response:

7.56.Assign default passwords for users, and reset passwords for users that have been locked out of their mailboxes.Response:


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7.57.Set the "disk space remaining" warning level.Response:

7.58.Add, delete, or modify a user.Response:

7.59.Explain how the system administrator would perform a backup and restore on the voice messaging system.Response:

Voice Mail System – Disaster Recovery

Please answer the following questions in regards to survivability of the Voice Mails system. It is our intent to have the system available on a 24x7 basis with 99.999% availability.

7.60.Describe any redundant hardware features that your system has to maintain maximum uptimes.Response:

7.61.Describe any redundant software features that your system has to maintain maximum uptimes.Response:

7.62.Does your system support live failover to standby system Please explain.Response:

7.63.In a clustered or networked environment will the loss of one server affect performance? Is the system still operational with the loss of one clustered or networked server? Please explainResponse:

7.64.If due to catastrophic failure, the Cisco Call Mangers and or the IP network were no longer available, could non VoIP users still access Voice Mail through "other" means?. Please explain.Response:

7.65.Voice Mail System - Project Plan:

Within two weeks after the RFP is awarded, Vendor must present a complete description of the key activities required for the data collection, review, integration and installation of the proposed system.

In the project plan, the bidder will include a project organization chart with the reporting relationships of project team members and other key personnel. An escalation matrix should also be included.

The project plan must be reviewed and approved by the PDSB before any other work will commence.

The Vendor will work with key stake holders to create a work responsibility matrix, identifying the tasks the vendor will perform and the tasks Peel District School Board is expected to perform to successfully implement the new system.

7.66.Data Collection:

It is the intent of the PDSB to replicate our current Voice Mail environment on the new system. Upon award, the Vendor, with the assistance of PDSB staff, may review the current voice mail setup to generate a strategy for upgrade or migration.


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Voice Mail System – Integration

Please indicate that the following responsibilities for integration and testing of the voice mail system are agreed to and understood by the vendor

7.67.The vendor will deliver, unpack and setup the voice mail system in the customers data center.Response:

7.68.The vendor will configure the voice mail servers to be recognized by the Cisco Call ManagersResponse:

7.69.The vendor will supply documentation to any other integrator on system compatibility issues and a best practice guide on integrating the Voice Mail system to Cisco Call Manger.Response:

7.70.The vendor will confirm that all system features are functional Response:

7.71.The vendor will migrate existing users and call processors off our existing Voice mail system and move it to the new system(s)Response:

7.72.The vendor will have technicians available for on site troubleshooting if integration problems arise during the Call Manager / IPCC implementationResponse:

7.73.The vendor will demonstrate any redundant features or disaster recovery options in a simulated service outagesResponse:

Voice Mail System – Training

The vendor will also provide training for users and Voice Mail administrators.

7.74.The successful bidder is required to conduct end-user training on Peel District School Board premises, tailored specifically to Peel District School Board’s particular requirements (e.g., console operator, message center operator, secretary, and professional).

7.75.Training class sizes will not exceed more than _25_ station users at a time.7.75.1. _500_ users will require training on the new telephone system.7.75.2. __10_ users will require Administrator training.

7.76.Vendor will also provide a training program and training materials for designated Peel District School Board personnel who will train future employees.

7.77.Vendor led training sessions and documentation will be recorded for OnDemand viewing on PDSB's IP/TV network and documentation posted to Intranet support web sites.

8.0 Pricing Matrix


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8.1.Objective #1: Integration services for data collection installation, integration, and acceptance testing

It would be preferred by the PDSB that for the integration services, the vendor bid with a flat rate for all work to be performed. We have been upfront with the scope of work and believe the vendor should have an appreciation for the amount of time they would need to complete each section in the RFP and hence, a "one price" bid.

Flat Rate Bid for all Objective #1 Integration Services : $__________

For Vendors that do not feel comfortable with a "one price" proposal please break out your pricing terms (time, material, etc) for each section below.

8.1.1. Project PlanningCosting Proposal:

8.1.2. Data Collection:Costing Proposal:

8.1.3. Implementation:Costing Proposal:

8.1.4. IPCC Express Staging and ProgrammingCosting Proposal:

8.1.5. InstallationCosting Proposal:

8.1.6. Training Costing Proposal:

Objective #2: Supply, install, and integrate Voice Mail

Please indicate your quote for the proposed system listing all hardware and software items required.

Voice Mail Cost BreakdownProduct Description Quantity Discount Extended Price

For Support Costs, please break it down for a single year or multi-year up to a three year support contract.Voice Mail support Cost Breakdown

Product Description Quantity Discount Extended Price

1 year 2 year 3 year

It would be preferred by the PDSB that for the integration and training services, the vendor bid with a flat rate for all work to be performed. We have been upfront with the scope of work and believe the vendor should have an


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appreciation for the amount of time they would need to complete each section in the RFP and hence, a "one price" bid.

Flat Rate Bid for all Objective #2 Integration and Training Services : $__________

For Vendors that do not feel comfortable with a "one price" proposal please break out your pricing terms (time, material, etc) for each section below.

8.1.7. Project PlanningCost Proposal:

8.1.8. Data CollectionCost Proposal:

8.1.9. Setup and IntegrationCosting Proposal:

Training:Costing Proposal:

APPENDIX A – Equipment List

PSTN Access - Dual Voice Gateways (6 T1s each)

Product Description Quantity

CISCO2851-V/K9 2851 Voice Bundle,PVDM2-48,SP Serv,64F/256D 2

CAB-AC Power Cord,110V 2

PVDM2-48U64 PVDM2 48-Channel to 64-Channel Factory Upgrade 2

PVDM2-64 64-Channel Packet Voice/Fax DSP Module 4

VWIC-2MFT-T1 2-Port RJ-48 Multiflex Trunk - T1 6

S28NSPSK9-12308T Cisco 2800 IOS SP SERVICES 2

PWR-2821-51-AC Cisco 2821/51 AC power supply 2

ROUTER-SDM Device manager for routers 2

MEM2800-256D-INC 256MB DDR DRAM Memory factory default for the Cisco 2800 2

MEM2800-64CF-INC 64MB CF default for Cisco 2800 Series 2

Analog Device Gateway (FAX, Analog phones, etc.)


VG248 48 Port Voice over IP analog phone gateway 1


Phones (operator Consoles)


CP-7960G Cisco IP Phone 7960G, Global 2

SW-CCM-UL-7960 CallManager Unit license for single 7960 IP phone 2

CP-7914= 7914 IP Phone Expansion Module for 7960 4

CP-DOUBLFOOTSTAND= Footstand kit for dual 7914 2


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CP-PWR-CORD-NA 7900 Series Transformer Power Cord, North America 4

CP-PWR-CUBE-2 IP Phone power transformer for the 7970 phone 4






CP-PWR-CORD-NA 7900 Series Transformer Power Cord, North America 50

SW-CCM-UL-7970 Call Manager License for single 7970 phone 50

CP-PWR-CUBE-2 IP Phone power transformer for the 7970 phone 50

Conference Room Phones

CP-7936 IP Conf. Station w external mic ports 3

SW-CCM-UL-7936 User License for 7936 3

Phone Expansion Modules

CP-7914= 7914 IP Phone Expansion Module for 7960 25

CP-SINGLFOOTSTAND= Footstand kit for single 7914 25

Call Processing - Call Manager (2nd Subscriber)


CALLMANAGER-4.0 CallManager 4.0 Top Level Part Number 1

MCS-7825H-3.0-IPC1HW Only MCS 7825H-3000 With P4 3060, 1GB RAM, 40GB HD 1


CM4.0-K9-7825= SW CallMgr 4.0, MCS-7825, 1000 Svr Usr Lic 1

IPCC Express Primary Server (30 Agents, 2 Supervisors)


IPCX-3YENH-SVR1 IPCX 3.5 or later 3.Y Enh Server (SW only) 1

MCS-7835H-3.0-CC1 Qty 1 MCS-7835H-3.0-CC1 Server 1

CCBU-W2K-EX7825-35 Required Windows 2K OS 1

IPCX-3YENH-SEAT25 IPCX 3.5 or later 3.Y Enh Seat Qty 25 (agent or supervisor) 1

IPCX-3YENH-SEAT1 IPCX 3.5 or later 3.Y Enh Seat Qty 1 (agent or supervisor) 7

IPCC Express - Redundant cold stdby server

IPCX-3YENH-CSSVR1 IPCX 3.5 or later 3.Y Enh Cold Standby Server (SW only) 1

MCS-7835H-3.0-CC1 Qty 1 MCS-7835H-3.0-CC1 Server 1

CCBU-W2K-EX7825-35 Required Windows 2K OS 1

Appendix B – Central Board Office Floor Plans


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Included in the RFP are floor plans of the Central Board Office (CBO). This is a map of the last telephony inventory completed. These drawings are three E sized Visio drawing and can be downloaded for viewing from the purchasing web site (under this RFP References) at http://purchasing.peelschools.org

Appendix C – Central Board Office Extension List

Included is a list of employee extensions.

Here are some number I regards to user counts ad business units. This is to provide bidders with a reference to the number of departments that may need to be interviewed and the total number of users that need to be installed and cabling that needs to be certified.

Number of Extensions: 470

Number of Voice Mail Boxes: 605

Number of Departments: 31

Department Number of EmployeesACCOUNTING 14

ALTERNATIVE PROGRAMS 20

ASSESSMENT & ACCOUNTABILITY 8

BENEFITS 7

BUDGET & GRANTS 3

COMMUNICATION SERVICES 16

CURRICULUM & INSTRUCTION SUPPORT SERVICES 66

CUSTODIAL STAFF 8

Department Not Assigned 33

DIRECTOR'S OFFICE 28

Elementary Joint Staffing Committee 2

Facilities & Transportation 24

FINANCE & ADMINISTRATION 7

HEALTH & SAFETY 5

HUMAN RESOURCES 50

LEARNING TECHNOLOGY SUPPORT SERVICES 127

MAIL ROOM 3

Maintenance 1


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http://purchasing.peelschools.org/

MEDIA DISTRIBUTION 4

PAYROLL 11

PLANNING & ACCOMMODATION 10

PLANNING, DESIGN & CONSTRUCTION 9

Printing & Delivery Services Department 3

PROFESSIONAL LIBRARY 7

PURCHASING 5

RENTALS OFFICE - 890-1297 6

SCHOOLHOUSE 1

Security & Risk Management 4

SPECIAL EDUCATION SUPPORT SERVICES 91

SPECIAL PROGRAMS 10

STAFF DEVELOPMENT & STUDENT SUPPORT SERVICES 13

Appendix D – Proposed Network Design

Included is the network design created by Peel District School Board Networking staff. It is included to show vendors what equipment is already in the network.


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bidresponserfpm05-2663.doc

Documents

vendor support

voice mail system

vendor experience

complete cisco voip

system requirements

service company

number of cisco

vendor forongoing support