BIESSE’S CYBER-PHYSICAL ASSISTANCE SYSTEM

in collaboration with

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THE MARKET REQUESTSSolutions that allow manufacturing companies of the fourth industrial revolution to evolve technologically, combining human skill and experience with total production automation and interconnectivity.

BIESSE RESPONDSwith advanced technologies and services that can digitalise and automate factories and production processes, optimising all their main assets - whether technological, strategic, organisational or human. SOPHIA is the IoT platform created by Biesse in collaboration with Accenture which enables its customers to access a wide range of services to streamline and rationalise their work management processes.

GREATER VALUEFROM MACHINES

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The momentous change that has characterised the market in recent years is radical, and is constantly evolving. This context can provide enormous benefit to companies, with the current market scenario enabling both large factories and small artisan businesses to find extensive margins for growth, with excellent opportunities for strengthening their businesses. To do so, however, they must be able to make a leap towards even greater quality, and must know how to take full advantage of the incentives that emerge as the fourth industrial revolution takes shape. This means ensuring that new digital technologies and new managerial approaches are harmoniously integrated with more traditional solutions and methods of doing business, maintaining the specific characteristics of the individual manufacturing entities whilst meeting the new levels of productivity and flexibility required by the market.

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BY THE SIDE OF CUSTOMERS

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SERVICESBiesse supports its customers, offering technological connectivity, sharing of expertise, professional consulting services, training and ongoing assistance.

PRO-ACTIVENESSSOPHIA helps to prevent problems that could damage customer production. Biesse takes proactive steps to contact customers, reducing machine stoppages and inefficient wasted time.

ANALYSISThe information gathered and analysed is transformed into useful indications for optimising customer production and product quality, providing extremely valuable opportunities for growth.

10% CUT IN COSTS

10% INCREASE IN PRODUCTIVITY

50% REDUCTION IN MACHINE DOWNTIME

80% REDUCTION IN PROBLEM DIAGNOSTICS TIME

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A NEW STATE OF KNOWLEDGE

The platform allows alerts and indicators to be sent to the customer in real time, in relation to production, the machines used and the type of process carried out. These are detailed instructions for more efficient use of the machine.

The data flow is from the machine to the network only. The security of the information collected is guaranteed by two different systems:

https communication protocol - i.e. a protocol for secure communication within a network, via an encrypted connection

access to the cloud with dual token - password authentication.

PERSONALISED INTERACTION

OPTIMUM SECURITY

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The entire Biesse worldwide service network is interconnected and can access the SOPHIA web portal, which means quick, incisive reactions and resolutions for customers all over the world.

GLOBAL COVER

Software distribution is very simple and user-friendly. It takes place via a dedicated function called Software Manager, that sends the specific software package directly to the machines in protected mode.

QUICK PROGRAM INSTALLATION

QUICK ASSISTANCE

Biesse service can monitor the machine’s performance, generating reports in real time about what needs to be done to address any issues.

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THE DIGITAL FACTORY

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THE DIGITAL FACTORY The platform allows information and data to be

sent in real time in relation to the technologies in use, optimising the performance and productivity of machines and systems.

The data collected enables the production process and machine functions to be analysed in detail, detecting malfunctions, assisting customers in maintenance operations, ordering replacement parts in less time and ultimately preventing faults.

SOPHIA is made up of two integrated areas: IoT and Parts. They’re linked with two apps so that the customer can easily access the functions offered by the platform.

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THE EVOLUTION OF PRODUCTION

IoT - SOPHIA provides a comprehensive overview of the specific machine performance features, with remote diagnostics, machine stoppage analysis and fault prevention.The service includes a continuous connection with the control centre and the option of calling for assistance from within the customer app (such calls are managed as priorities). Through SOPHIA, the customer receives priority technical assistance.

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SOPHIA TAKES THE INTERACTION BETWEEN CUSTOMER AND SERVICE TO A HIGHER LEVEL

INFORMATION ALWAYS AVAILABLE

A range of functional data, statistics, KPIs and status updates regarding requests for intervention and machine downtime resolution processes can be received from mobile applications or the web platform. The information is always available to the user at any time, even when the machine is switched off. A web interface enables data to be downloaded and processed externally, with an Industry 4.0 outlook.

TIME OPTIMISATION

The machine’s data can be accessed directly by Biesse Service, enabling the team to immediately begin analysing this and communicating with the client, with access to all the useful information from the outset. Time frames for assistance are considerably reduced and machine productivity is maximised.

REAL-TIME MONITORING

The client can use his or her own device to view a number of the machine parameters in real time via the internet or through the app, such as the status of the machine and the programmes under way at that time, enabling the activities in the workshop to be constantly monitored.

DIRECT COMMUNICATION

If necessary, the client can create a video connection via smartphone, enabling Biesse Service to see what is being filmed with the device. This interactive video calling function allows images, messages and files to be shared, facilitating communication and simplifying the resolution process.

DATA QUALITY

Clients can view indicators relating to machine productivity and specific parameters for the type of machining operation, in order to maintain a consistent standard of performance and perfect the machining cycles. A series of advanced indicators provide details which make it possible to detect and correct inefficiencies, thus optimising production cycles.

AUTONOMOUS MAINTENANCE

Clients receive advice directly from the platform regarding maintenance to be performed autonomously on the machine and can monitor its progress in real time. A notification informs the client when maintenance is required; each intervention is automatically recorded on a calendar that can be customised by the client with maintenance and non-maintenance events, providing a comprehensive overview of all the activities to be carried out within the plant in question.

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DAILY EFFICIENCY

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DAILY EFFICIENCY

Functions: the portal offers customers, dealers and subsidiaries the chance to navigate inside the (constantly updated) documentation of their rela-tive machines and make interactive searches in the machine drawings, documentation and bill of ma-terials.

It also allows a spare parts purchase basket to be directly created, with an indication of real time wa-rehouse availability and the relative price list. The progress of the order can be monitored, and a list of recommended and emergency spare parts is made available.

PARTS - SOPHIA, available 24/7, is a multi-langua-ge and multi-platform tool that can be also used via a dedicated app on a smartphone or tablet in-tegrated with the leading operating systems (iOS and Android).

The new functions include:

the automatic creation of a spare parts basket following an IoT maintenance task;

the opening of a technical intervention request via the portal or PARTS - SOPHIA app;

direct access to the machine’s technical documents from the IoT app to the SOPHIA app.

PARTS - SOPHIA IS THE EASY, INTUITIVE AND PERSONALISED NEW TOOL FOR ORDERING BIESSE SPARE PARTS.

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FALEGNAMERIABIGONI.IT

MADEWITHBIESSE

FALEGNAMERIA ARREDAMENTI BIGONIIn an enchanting mountain landscape, where wood is a part of life, Luca Ros-setti from Xylon interviewed the Faleg-nameria arredamenti Bigoni (a joinery and furniture company) of Dimaro Fol-garida, in the province of Trento, locat-ed on the piazza for the past fifty years. At Bigoni, they make everything: in the 2,500 square metre laboratory, there are about 15 people creating furniture items, of course, but also entire rooms and everything in them - “turnkey” apartments with walls, floors, door and window fittings and artisan furniture.Falegnameria Bigoni today has a turn-over of about 1 million Euros - “all work passes through the Rover”, says Nicola Bigoni, pointing to the Biesse process-ing centre that they invested in. “We bought the first CNC back in 2002. Six months ago, we decided to change it for a solution that allows us to use our own design software, but integrating it with more efficient machine manage-

ment systems. In the end, we opted for Biesse's “Rover A Smart 1632” centre: we design in the office, then the pro-duction instructions are sent straight to the machine, without any intermedi-ate steps. We've got other machines of course, but the heart of our system is the processing centre, that all our furni-ture production passes through.” Even though it's a small business in a remote location, tied closely with tra-ditional wood machining, the joinery owners have understood the value of - and need for - technology in the mod-ern age. “There's no other way nowa-days: if you want to compete in terms of price, and be able to bring to life even the most “unusual” projects, certain technologies are vital! And I have to say that we've taken another step for-ward with SOPHIA: l'll admit that when Biesse suggested using this system, I was a bit puzzled because I couldn't fully grasp its potential. The experi-

ence has turned out to be very positive though, because we can now focus on our work and on what we want our Rov-er to do, knowing that we'll be informed directly from Pesaro if there are any problems or situations that need look-ing into, thanks to the wi-fi connection between them and our machine. We don't even realise when our process-ing centre is receiving signals or pro-gram “patches” that help it to work in the best possible way! Let me give you another example: a few days ago, there was an electricity failure and the ma-chine stopped right in the middle of a job; when the power returned, we tried to start up again but couldn't. Thanks to SOPHIA, we asked the Pesaro tech-nicians to help out and then we went off to lunch. When we came back, the machine had almost finished the job!That means we've got an absolute guarantee. We often have to put large wood pieces on the processing centre,

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for 10 hours of non-stop machining. SOPHIA and all of the connected soft-ware leave us worry-free, because if somewhere in the machine an abnor-mal vibration or an increase in tem-perature is detected, we are notified promptly and can intervene as soon as possible. Another example: a mes-sage came up some days ago, saying that a tool wasn't working properly; we checked it and did in fact find some resin residue that was affecting it. We hadn't even noticed. Lots of joineries around here have closed because they didn't have the right tools for giving the market what it wants and quickly, eliminating any de-sign limits and defining the end price without problems. It's these systems that determine the way of working now: the old joinery no longer exists, and having SOPHIA on hand means having a highly skilled operator work-ing for us. As I said, it's a guarantee,

because we know that someone is monitoring even the tiniest component of our investment and it'll be practically impossible to find ourselves with two expensive burnt-out electrospindles, as happened in the past! It means min-imising machine downtime, which is the real cost of a technical problem. It's like having a highly specialised technician from Biesse alongside the machine, ready to let us know of any problems that we aren't capable of seeing or predicting...Almost nothing we make is standard: every piece is tailor-made. If a custom-er and his designer ask us for some-thing that we're not physically able to produce, they won't come back to us again and we'll have lost an opportu-nity; then again, there's the customer who came to see us and saw how we work, and accepted our cost estimate even though it was much higher than the others. We want to excite our cus-

tomers, drawing them into our work and the beauty of the material that we use. And we have to look forward, be-cause the future lies in these technolo-gies” says Bigoni.

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FALEGNAMERIAPIRAINO.COM

MADEWITHBIESSE

SOPHIA: SAFETY AND CONTINUOUS ASSISTANCEIntroduced in May 2016 on occasion of the Ligna trade show, SOPHIA has grown and surprised Biesse's clients with its performance. The platform, created in collaboration with the Ac-centure consulting firm, gives clients access to a wide range of services that simplify and rationalise the manage-ment of their work. SOPHIA is based on the ability to send real-time information and data on the technologies in use, op-timising the performance and produc-tivity of machines and systems. Many clients have expressed their sat-isfaction and the benefits that they en-joy with the new Biesse platform, which provides continuous and reassuring assistance. Today we describe the ex-perience of the Piraino joinery. The Piraino joinery was established 53 years ago. It was the product of an enormous passion for wood, initially cultivated by the founder of the compa-ny, Angelo Piraino, and subsequently by

his son, Stefano Piraino, now the owner, each year investing in increasingly cut-ting edge equipment in order to perfect the machining operation processes. The company offers a wide range of products which includes doors for both interiors and exteriors, shutters, windows, and custom made furniture, satisfying its clients with extremely high quality products and a constant and efficient servicing of them. Within the company it is possible to complete most kinds of machining operations, thanks to the help of cutting edge technology, however manual labour also plays an enormous role, form the preparation of the product all the way to long term customer assistance."We receive excellent feedback from our clients who, after 20/30 years, still have our products in their homes and in the best of condition. This is some-thing we are very proud of. Throughout our joinery's history, we have always

worked with private individuals and construction firms. Most of the beau-tiful historic centre of Palermo boasts our work and our products. I feel hon-oured by this every time I stroll through the streets of Palermo and it lets me be fully satisfied in our performance," says Angelo Piraino, son of the joinery's cur-rent owner.“Our company is cutting edge from every point of view. Our primary ma-chines are the molding machine, the calibrator, and our most recent two purchases: the Biesse Rover A Smart work centre and the Biesse Akron 1300 edgebanding machine. These ma-chines make it possible for us to create windows in wood and in wood/alumin-ium, furniture according to architects' designs, and both traditional and mod-ern furniture. With the Rover A Smart we can create any product. It is our crown jewel and the heart of the joinery. Before they're delivered, all of the prod-

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ucts are processed by this machine in order to ensure that the finished prod-uct perfectly reflects the needs of our client. With the Akron edgebanding ma-chine we can edgeband our pieces with an extremely high level of quality, which gives the final product the style that we want," continues Angelo.“Biesse provides many advantages with the use of its technology. It facili-tates the creation of any kind of product and with the bSolid software, present in the Biesse work centres, working has become pure joy. With the Akron edge-banding machine and the insertion of the controlled axles, we can change the

thickness of the panel and edge in just a few minutes. The product that has, unexpectedly, most surprised us is SO-PHIA, connected to the Rover A Smart. Sophia is an additional certainty that Biesse offers. It allows us to feel safe, protected, and assisted 24 hours a day. It makes it possible to work worry-free as, if any problem arises, it assists you and helps you to resolve it. I was con-tacted by Biesse about a problem in the work centre, a problem that I was unaware of, and in just a few minutes it was fixed.Biesse technology is useful and func-tional. As of today, there have been al-

most no issues. Biesse facilitates the automation of its own company, and helps other companies to be cutting edge from every point of view. We must also thank the area representative, Mr. Cerniglia Francesco of CE.MA. SRL, who, during the purchasing phase, with great skill and professionalism gave us the best advice possible based on our needs," concludes Angelo Piraino.A true story, as told by Biesse clients, that confirms the support which SO-PHIA provides to daily operations.

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Biesse Group, in partnership con Accenture, won the Best Business Transformation Award at the IoTS World Congress in Barcelona (3-5 October 2017).

SOPHIA received the Award for Innovation during the Eurobois 2018 trade fair - an important accolade for the IIOT project.

Biesse Group won the Digital Technology Award for Italy at the European Business Awards 2018, the leading company competition sponsored by RSM which selects the most innovative companies to promote success, research and ethics in the European entrepreneurial community.

WINNING TECHNOLOGY

In Las Vegas, on occasion of TISE 2019 - The International Surface Event, one of the most important events in the North American market for professionals in the stone-working industry, SOPHIA won the “Best Product Award” for the SOPHIA IOT platform, a recognition presented this time to the Intermac brand.

SOPHIA won the 2018 Gold Star Award on occasion of the Australian industry trade show AWISA. This award recognises the best innovations in products, services, and manufacturing techniques.

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5808A1498 september 2019