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Big Data and Analytics Creating Actionable Intelligence Shane Benfield Boeing Global Services Analytics Wednesday October 17, 2018 - 3:30 pm - 4:30 pm

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Page 1: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Big Data and Analytics – Creating

Actionable Intelligence

Shane Benfield – Boeing Global Services Analytics

Wednesday October 17, 2018 - 3:30 pm - 4:30 pm

Page 2: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Key Themes for this session

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• Focus on outcomes before data

• Collaboration is key

• Analytics programs are scalable

Page 3: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Analytics Projects

3

Highly dissatisfied, 3%

Dissatisfied18%

Neutral54%

Satisfied19%

Highly satisfied, 6%

How satisfied are you with results of current analytics projects?

Today’s Reality

Only 25%

Satisfied

4%

16%

26%

27%

27%

Other

Talent /Expertise

Data Access

Culture

Tools

What are your key challenges to achieving improved results from

analytics?

Key ChallengesThe Promise

BigData

Analytics Tools & Platform

Big Value

Source: Boeing Global Services Customer Conference (11/2017)

Page 4: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Our Perspective

4

Real-TimeApplications

Integration & Automation

Prognostics & Optimization++=

Big Data

Analytics Tools & Platform

Aerospace Engineering

Insights++=

Digital

Solutions

AnalyticsProjects

Customer Value Through an Analytics Ecosystem

Completely on your own 7%

Third-party tools/data/

expertise 27%Digital solutions with

embeded analytics 63%

Fully outsourced 3%

Provide Customer Choice

How do you plan to maximize the value of analytics?

+Insights Data

Source: Boeing Global Services Customer Conference (11/2017)

Page 5: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

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End-to-End Analytics

5

Data and Analytics Platform

Data / Content

Self-ServiceAnalytics/BI

Analytics Consultingand Support

Analytics EnabledDigital Solutions

Domain expertiseData scientistsOEM insights Data

Continuous Optimization

00

10

100

1

00

11

01

01

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10

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Periodic Projects

CustomerValue

Data

Page 6: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Two Questions

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Page 7: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Question 1: Hype – Not Hype?

A. It is marketing hype, vaporware, an empty promise

B. A lot of hype, but I do see a core that is real and potentially promising

C. Some hype, and my company does do some of these activities and we have had some

success

D. My company uses it everyday to help our operations

E. I have no idea what these terms mean

Big Data, Data Mining, Data Analytics, Artificial Intelligence

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Page 8: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Question 2: To what extent is your operation using

data and data analytics?

A. We have our own in-house analytics team

B. We use outside consultants to handle our analytics needs

C. We use analytics enabled applications in our operations

D. We use consultants and analytics applications

E. To my knowledge we don’t use any analytics

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Page 9: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

What does a BA operator care about?

• Safety

• Customer Service

• Demand

• Weather, ATC or other impacts

to day-of-operation

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• Operating Costs

• Maintenance Events

• Fuel Management

• Special Events

Page 10: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Aerospace data generation growing exponentially Digital transformation of aerospace is driving the creation of real-time data growth

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Petabytes

Terabytes

Gigabytes

Megabytes

FuturePresentPast

Time

Aircraft and Operational data from increased

onboard sensors and digitalized operations

Page 11: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

• Direct data – sensors readings

• Derived data – calculated from sensors or

other onboard information

• Operational data – all non-aircraft data

from flight ops to maintenance

• OEM and Industry data - like ATC, weather,

and information provided by the

manufacturers and suppliers

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What do we mean by data?

Page 12: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Used for revealing opportunities

Method to improve decision

making

Tools to optimize processes

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What is data analytics? Transforming data into insights

Page 13: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

A brief overview of the four analytics

types

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Descriptive Analytics

Diagnostic Analytics

Predictive Analytics

Prescriptive Analytics

What happened?

Why did it happen?

What will happen?

How can we make it

happen?

Page 14: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

It is more than statistics, it is a rich set of tools and

methods

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• Statistics

• Network Analysis

• Non-Linear Optimization

• Pattern Recognition

• Classification Engines

• Semantic Search

• Mathematics

• Indexing

• Modeling & Simulation

• Machine Learning

• Text Analytics

• Data Visualization

• Expert Systems

• Artificial Intelligence

• Neural Networks

• Deep Learning

Examples:

Page 15: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

In aviation technical operations, data and

analytics represent physical objects and/or

actions; real-world stuff.

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For example…

Page 16: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

One method used to create a predictive alertIt takes historical data, data analytics, and domain expertise

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Sensor inputs OEM Knowledge

StatisticalAnalysis

Develop Prediction

Release for Use

Test & Verify

Validate in Ops

Page 17: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Another Question

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Page 18: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Question 3: What are your key challenges to achieving

improved results from analytics?

A. Lack of access or issues with data analytics tools

B. Acceptance by, or implementation within, the operational culture

C. Access to data either internal or external to the organization

D. Access to analytics talent and/or expertise

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Page 19: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Have clarity on business goals

Optimize the system

Identify the technology - applications

Prepare the people and processes

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Approach to maximize value

Page 20: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

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It all starts with goals

Understand the desired business outcome or

goals before going after methods, technology, or

data.

• Efficiency

• Performance

• Safety

• Economy

• Schedule

• Reliability

Page 21: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

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• What actions will be needed?

• What decisions drive these actions?

• What situations require these decisions?

Then we work back from the desired

results with goals

Page 22: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

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This drives the right mix of

analytics and data

This method also supports addressing the people and process issues at a system level

Page 23: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Last Question

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Page 24: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Question 4: Of the issues listed below, which one are

you most concerned about?

A. Increasing Revenue

B. Fuel Spend

C. Improving Fleet Reliability

D. Operational Costs

E. Competitive Pressure

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Page 25: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Example Use Cases

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Page 26: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Analytics applied to Flight Optimization

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One major saved 350 min/day on 4K flights and reduced fuel by 14M lbs./year

• Alerting on opportunities for

optimization not available in a filed

flight plan

• Continuously looking for post-

departure wind-optimal shortcuts

(10%- 20%)

• Monitors surrounding traffic, up-to-

date weather, and airspace

constraints

Page 27: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Eliminating unscheduled maintenance events – reduces delays or cancellations

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Predictive Maintenance

Predictive alert on 777 Integrated Drive Generator avoided an in-service delay or

cancellation and saved up to $300,000 in repair costs.

Page 28: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Fuel analysis saves GOL 20 million kilos of fuelFuel savings of 1% - 3% have been achieved for some operators

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GOL Transportes Aereos using fuel data

analytics

• Identify potential savings and track

savings across all phases of flight

• Benchmark performance and

optimize flight plans

Page 29: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

C-17 Lifecycle Optimization ProgramNew analytics applications to increase value and readiness

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In-flight and historical data combined with

maintenance plans and other data helped

increase readiness and lower lifecycle costs

• Fleet performance trending and analysis

• Fuel optimization

• Part failure prevention

• Improved maintenance operations

Page 30: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference

Key Learnings

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• Focus on achieving a business

outcome

• Data + statistics + tools +

domain expertise = effective

analytics solutions

• Analytics programs are scalable

Data Analytics boosts competitiveness

Page 31: Big Data and Analytics Creating Actionable Intelligence · Big Data and Analytics ... Big Data Analytics Tools & Platform Big Value Source: Boeing Global Services Customer Conference