big picture small_budget_km_in_non-profits

July 26, 2011

Big Picture, Small Budget: Knowledge Management in Non-Profits

Jan Combopiano

Key Takeaway

Management by objectives works if you first think through your objectives. Ninety percent of the time you haven't.

Peter Drucker

Successful Knowledge Management is at heart Change Management…

Copyright Catalyst - 2

http://creativecommons.org/licenses/by-nc-sa/3.0/

Setting the Stage

Common denominator is Management

Change Management

Knowledge Management =



Knowledge Management

Knowledge Management 101

What’s it about?Creation, Capture, Codification, Access, and

Disposition

What is needed?Culture, Structure, and Technology



KM at Catalyst

Creation –


Capture –

Ready Reference Medium Time or Effort ReframingCodification –


KM at Catalyst


Access –

Disposition –


Non-Profit Reality

Non-Profit World

Lack of Money

A Ton of Work



Challenges for Non-Profits

We don’t have money to spend on KM…

It’s hard to get buy-in from upper management…

There’s a lack of understanding on how to actually implement some of the KM ideas…

10Copyright Catalyst -


Change Management

Change Management 101


Context

Matters


Change Management 101

Change Model from Strategy Matters



Change Management 101Direct the Rider

Find the Bright SpotsScript the MovesCreate a Destination Postcard

Motivate the ElephantFind the FeelingShrink the ChangeGrow Your People

Shape the PathTweak the EnvironmentBuild HabitsRally the Herd


Switch: How to Change Things When Change Is Hard


Lessons Learned

Lessons Learned

Beware of Gifts




Lessons Learned

Expensive does not equal usefulness


Lessons Learned

It really does take a village- use it



Lessons Learned


Make Time Your Friend


Questions?



ToolsFree Stuff• Microsoft Office (InfoPath, Publisher)

• Google (Calendar, Docs, Picnik, Sites)

• Social Media (Twitter, Facebook, YouTube, LinkedIn, etc)

• Freeware/Open Source (Audacity, Join.Me, Skype, Wikispaces, Xtranormal)

• Cell phone with audio/video capability

Moderately-Priced Stuff• Digital Recorders• QuickTime Pro



Resources

Chip & Dan Heath, Switch: How to Change Things When Change is Hard (Broadway Books, 2010).

Peter Drucker, “Managing Oneself,” Harvard Business Review (January 2005).

Jeanine Prime, Marissa Agin, and Heather Foust-Cummings, Strategy Matters: Evaluating Company Approaches for Creating Inclusive Workplaces (Catalyst, 2010).

