bill mckimm - chief innovation officer, iorma...bill mckimm - chief innovation officer, iorma a...
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Bill McKimm - Chief Innovation Officer, Iorma
A creative business leader with a broad set of skills and extensive experience across all areas of eCommerce, Travel Retail and Consumer Products. Bill has a strong background in digital and business transformation and has worked on a number of large scale technology programs.
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Becoming Innovation Centric
Bill McKimm
Chief Innovation Officer – IORMA
Director - THOUGHTWORKS2
© 2015 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
digital is disrupting our way of life, increasing expectations of customer experience
© 2015 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
moreover, we are embarking on a new industrial age as robots progressively take the place of humans
© 2015 WIPRO LTD I WIPRODIGITAL.COM I CONFIDENTIAL
future-ready enterprises will drive customer experience through immersive & seamless customer journeys, exploiting these new technologies
WORLD OF TOMORROW
WORLD OF TOMORROW
“If a robot could do your job quicker than you and better than you, for no pay would you still be employed?’
It’s about to get super complicated out there...
Tech companies are setting customer expectations
By 2020, 100 million customers will shop in augmented reality
By 2020, 30% of web browsing sessions will be done without a screen
By 2019, 20% of of brands will abandon their mobile apps
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Economy: Digital Payments
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The payments landscape will be redefined by the entry of non-
traditional providers, the evolution of new solutions provided by
financial institutions
“Virtual currencies may hold
long-term promise, particularly
if the innovations promote a
faster, more secure, and more
efficient payment system."
- Ben Bernanke, Chairman,
US Federal Reserve
Key drivers for new payment methods
TRANSFORMATION
& CONVERGENCE
TECHNOLOGY WEALTH
DISTRIBUTION
CHANGING
DEMOGRAPHICS
SMALL &
MEDIUM
BUSINESSES
REGULATION
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Digital Payments: Maturity Curve
RESEARCH BREAKTHROUGH NORMALIZED MATURE MAINSTREAM
Virtual
Personal
Assistant
Virtual
Currency
Cloud
Computing
NFC
Mobile
Payments
Digital
WalletsNet
Banking
ATM
Card
Payments
Trading
Platforms
Context
Enriched
Services
Fraud
Detection
Social
Media
Payments
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New virtual currencies such as Bitcoin offer payment options
independent of government control
By 2018:
Alternative payment methods will
account for 59% of all transactions
Experiments / Investments in Travel Domain
• Travel - Airlines, Hotels, Taxi
• Experience - Retail, F&B, Entertainment
• Sharing – P2P
Key Points
• One touch payment methods are maturing at a faster pace
• Most important trend in business right now is the convergence of
online and physical world commerce through mobile experiences
• Many non-traditional players are investing in payment
technologies of the future
New virtual currencies such as Bitcoin offer payment options
independent of government control
By 2018:
Alternative payment methods will
account for 59% of all transactions
Experiments / Investments in Travel Domain
• Travel - Airlines, Hotels, Taxi
• Experience - Retail, F&B, Entertainment
• Sharing – P2P
Key Points
• One touch payment methods are maturing at a faster pace
• Most important trend in business right now is the convergence of
online and physical world commerce through mobile experiences
• Many non-traditional players are investing in payment
technologies of the future
BECOMING INNOVATION CENTRIC
All of us will have been taken aback buy the continuous acceleration of innovation cycles
across almost all sectors. Well guess what - they are going to continue speeding up. Those
organisations who face into this challenge head on and put technology and innovation at the
center of their organisations will have some chance of staying relevant (for their customers)
and surviving in the face of mass disruption. Mobile and specifically mobile payments is now
having to deal with some pretty seismic shifts; Augmented and Virtual Reality, Machine
Learning, Artificial Intelligence, Biometrics, Block Chain, new Fintech Upstarts and of Course
Apple and Android fundamentally resetting the board game.
So what to do? How to react? Where to start? ….
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