BILL PAYMENT Bills should be paid promptly by the stipulated date as to avoid unnecessary interruption/disconnection. Late payment will result in temporary service disconnection and a fee of RM10.00 will be charged for reconnection for each service.

PAYMENT METHODS COUNTER REDtone Top Up Center

REDtone Telecommunications Sdn Bhd Suite 23, Level 3A, IOI Business Park, 47100 Puchong, Selangor

- Cash, Cheque or Credit Card

AUTOPAY Credit Card (Visa or MasterCard except American Express)

*Note: Locally issued. You will need to fill up an Auto Debit Authorisation Form. BANK Account Name: REDtone Telecommunications Sdn Bhd

Bank: Maybank (Account number: 512343208243) RHB Bank (Account number: 26212000003570) (You must fill in the Customer ID number at the reference number field on the bank-in slip)

*Note: Please send us a copy of the bank-in slip by fax at 03-80732128 or e-mail us at creditcontrol@redtone.com. In your fax/email, please write the following details: Customer ID: (your customer account number) Bill number: Contact Number:

MAIL Mail a crossed cheque made payable to REDtone Telecommunications Sdn Bhd enclosed with the payment slip. Do not mail any cash payment. No receipt will be issued. Proof of postage is not proof of receipt. Payment should be addressed to:

Credit Control Department REDtone Telecommunications Sdn Bhd Suites 22-30, 5th Floor, IOI Business Park, 47100 Puchong, Selangor

ONLINE PAYMENT Online Payment by Credit Card

1. Log on to REDtone website at www.redtone.com, click Online Payment. 2. Select REDtone Fiber for product type. 3. Follow the Credit Card payment instruction and complete the transaction request. 4. Select Credit Card for your payment transaction. 5. Once transaction completed, you may see the payment information update in your account

*Note: Credit Card supported - Visa or Master except American Express

Online Payment via FPX (Internet Banking Fund Transfer Operating hours: 7am 11pm) 1. Log on to REDtone website at www.redtone.com, click Online Payment. 2. Select REDtone Fiber for product type. 3. Follow the FPX payment instruction and complete the transaction request. 4. Once transaction completed, you may see the payment information update in your account. * Note: You must have online account with the following bank to perform FPX payment: Maybank2e.net, Maybank2u, Public eBank, Hong Leong Online, CIMB Clicks, Bank Islam, RHBnow

ATTENTION 1. This bill is final and authorised by Finance Division, REDtone as the total amount due. 2. For any billing enquiries/disputes/change of billing address, kindly contact our Customer Service Center at 1-800-87-7790 or

e-mail us at helpdesk.broadband@redtone.com before the due date of this bill. 3. Only payment made will be credited in this bill and cheques are subject to bank clearance. Otherwise, it will be credited in

the next bill.