biller direct 6.0 (english).ppt
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SAP Financials Supply ChainManagement 6.0SAP Biller Direct 6.0
Application Solution Management
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SAP 2008 / Page 2
1. SAP Biller Direct Business Requirements 2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
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SAP 2008 / Page 3
What is EIPP ?
lectronic: Electronic delivery and receipt using the Internetand customer or supplier portals
I nvoice: Display of invoices, payments and credits
P resentment: Presentation of account information via theInternet
&
P ayment: Initiate payments , receive invoice and paymentstatus information
EIPP represents a way of presenting and delivering invoice andaccount information electronically from the biller to the customer.
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SAP 2008 / Page 4
What are the Goals of EIPP ?
Cost savingsThrough non-paper invoice processing, archiving, and streamlining ofbusiness processes
Improved customer contactThrough rapid communication between biller and recipient and provision ofself-service functions
Quality assuranceBy avoiding manual errors in bill entry
Marketing instrumentImproved use of bills for sales and marketing purposes
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SAP 2008 / Page 5
SAP Biller Direct Commercial Factors
Bill creation
0.35-0.75 US$
Creation ofbill filePrintput in envelope
Cost savingpotential:7-15* Bill. US$
Dispatch
0.25-0.60 US$
Postage
Cost savingpotential:5-12* Bill. US$
Receipt ofpayment
0.20-0.60 US$
InformationprocessingPostingCustomer service
Cost savingpotential:4-12* Bill. US$
* Figures based on round 20 billion bills created in the US each year.
Source: PSW3/DMR
Payment ofCustomer
Payment
Clearing
Cost savingpotential:1-2* Bill. US$
0.05-0.12 US$
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SAP 2008 / Page 6
SAP Biller Direct is part of SAP Financial Supply Chain Management andprovides functions for Electronic Invoice Presentment and Payment (EIPP)
Using SAP Biller Direct, invoice recipients can see their account balancewith the biller and look at their bills, credits or payments
Invoice recipients can initiate payments or download bills into theiraccounts payable system
Invoice recipients can dispute bills from the Internet and collaborate withthe biller
SAP Biller Direct enables real-time integration between the SAP backendsystem and the Internet without any data redundancies
SAP Biller Direct What is it?
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Advantages for the Biller
Billing
Lower cost of billing with no printing and postal chargesUse of open communication and data standards (HTTPS, XML)Customer participation in electronic business without EDI
Payment ProcessingEfficient processing of payments and exceptions
More precise cash management and improved liquidity planningFaster invoice approval and payments by customersBetter explanation of payment deductions
IntegrationData integration with accounts receivable and cash managementIntegration with other business processes, e.g. dispute and collectionsmanagement
MarketingBetter customer retention (retaining a customer is five times cheaper thanacquiring a new one)Competitive advantages through attractive service offerings
Opportunities for one-to-one marketing
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Advantages for the Bill Recipient
PaymentsSimplified and secure processing of electronic payments using 365/24 access tothe InternetControl over the time of payment and management of the outgoing cash flowFavorable payment conditions can be better exploitedPayment details can be easily analyzed
InvoicesFewer accounting and settlement errors
Comprehensive data analysis is possibleImmediate access to invoice copies (no archiving necessary)
IntegrationUpload of invoices into accounts payable, no reformatting of data necessaryNo changes of existing business processesEasy change of master data
Only Web Browser needed
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1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
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Overview: Architecture of SAP Biller Direct
SAPApplication
Server
Open ItemsManagement
SAP FI-CA /SAP FI-AR
Dispute Mgmt. SAP BillerDirectFront End(Java)
JCO
Fi
r ewall
BrowserWebServer
Fi
r ewall
SAP WebApplication Server
RFC
Transfer ofBill Data
Billing Appl.(e.g. CRMBilling, SD)
Enterprise System Architecture
SSL
+
HTTPS
SSL
+
HTTPS
C u s t o m e r
B i l l e r
OpticalInvoiceArchive
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SAP Biller Direct Availability
SAP ERP 6.0 SAP NetWeaver 2004swith usage type AS-Java
SAP Biller Direct 6.0SAP Biller Direct 6.0
SAP ERP 6.0SAP ERP 2004
SAP R/3 Enterpriseor
SAP R/3 4.6C
RFC
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Overview: Architecture of SAP Biller Direct
Back End
The following components are available as back-end componentsFI-AR (Accounts Receivable)FI-CA
In addition, SAP Biller Direct has been integrated with the followingFSCM components :
SAP Cash Management (the cash management position and the liquidityforecast for released or paid bills is automatically updated)
SAP Dispute Management (customers can create dispute cases, view thestatus of the dispute case and can communicate with the dispute managementdepartment via notes)
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Overview: Architecture of SAP Biller Direct
SAP Web Application ServerComprises 4 components
Internet Communication Manager (ICM)J2EE conform runtime environmentConventional ABAP development and runtime environmentIntegration and exchange infrastructure
Combines the advantages of the stable and widely available SAP Basissystem with the advantages of the J2EE standardEnhancement of SAP basis technology with open Internet protocolls andstandards such as http, https, smtp, XML, SOAPEnables the creation of interactive Web applications and XML basedmessage applications
AdvantagesStraightforward integration of external applicationsObject oriented component developmentCombined use of the SAP database for ABAP and Java applicationsReliability of SAP Basis system and security of existing applicationinvestments
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Overview: Architecture of SAP Biller Direct
Presentation LayerStructured according to the MVC2 (Model View Controller) approach,which separates the user interface from the business process logic andthe dataJAVA ServerPages for the dynamic creation of HTML pagesHTML pages can be individually adapted according to customerbranding
Link between Front and BackendSAP-specific communication protocol RFC and SAP Java Connector(JCO)JCO: Toolkit for bi-directional communication between JAVA and ABAPcomponents
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Individual Look-and-Feel of SAP Biller Direct
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1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
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Different Types of Users within Biller Direct
Web User
Pool User
ReferenceUser
Customer
BusinessPartner
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Pooled Versus Named Connections
Web User 1 Web User 2 Web User 3
SAP Application Server
ConnectionPool
SAP Web Application Server
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User Log On SAP Biller Direct with SAP CRM
Reference UserBusiness Partner / Customer
Biller DirectWeb User
Web UserReference User
Business Partner / Customer
CRM
ERP
12
3
4
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User Log On SAP Biller Direct without SAPCRM
Web UserReference UserBusiness Partner/Customer
ERP
Biller DirectWeb User
1
2
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User Log On SAP Biller Direct with LDAP
ERP
Biller DirectWeb User
User-ID/Password
Reference UserBusiness Partner / Customer
LDAP Data-base
UME 4.0 (part of WAS 6.40)
2
1
4
3
Business PartnerCompany CodeReference User
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Company Administrator
Company AdministratorXYZ AG
Company AdministratorUVW Inc.
User XYZ AG User UVW Inc.
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Assignment Of Accounts In UME
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Additional Functions in User Management (1)
Active and Passive EnrollmentCustomers can themselves log on to the Biller Direct Service
A biller can notify several customers of the service using a report in FI- AR or FI-CAChange passwords
Various User RolesSAP delivers a range of standard roles to which customers can assignthe required authorizations (using transaction PFCG)
Support for User Management Engine (UME) Administration GUI is completely based on iViewsSAP Biller Direct makes use of several UME functions (Create, copy,modify, search users)
Support of Sub-ObjectsHead-Office And Branch-OfficeBill-to/Sold-to
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Additional Functions in User Management (2)
Logging Activities in the SAP R/3 back end that need to be logged have to bespecifiedThe retention period of logged entries can be specifiedReporting
All log entries for each user
All log entries for each document
Supported ISR Scenarios for SAP Biller DirectCreate or change bank details or payment cardsRequest a new userChange address data
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1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
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SAP 2008 / Page 29
List of Open Bills
Customers cansee all of their billsand credit notes
They can displaythe documents asPDF, HTML orXML
They candownload bill dataas PDF,XML or CSV
SAP Biller Direct istightly integrated
with FI-AR or FI-CA (no separatedatabase)
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SAP 2008 / Page 30
Invoice and Payment History
Customers cansee a history oftheir paymentsand invoices
Invoices andpayments canhave a differentstatus dependingon the backendprocesses
Scheduledpayments can becancelled providedthat no paymentrun took place
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SAP 2008 / Page 31
Payments
Customers can paytheir invoices using
credit cards or bankcollection (FI-AR)
Online credit cardauthori-zation andsettlement aresupported
Partial payments,offset with creditsand cash discountsare supported
When a customerhas paid an invoice,a payment method,bank details, orcredit card detailsare entered in theopen items thatbelong to the
selected invoice
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SAP 2008 / Page 32
Integration with SAP Cash & LiquidityManagement
Customers candownload invoicesin XML, PDF andCSV format
Customers candirectly uploadinvoices in XMLand/or PDF in theirSAP AccountsPayables system
Documents areautomaticallyarchived andattached to theposted document
Customers donthave to scaninvoices anylonger
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SAP 2008 / Page 33
Integration With SAP Dispute Management
Customers can createdispute cases for bothpartial payments orthe entire invoice
They can selecta reason code anddownload or uploaddocuments
An initial note for thedispute managementdepartment can beentered
They can select acontact person out ofthe customer contactlist
The disputemanagementdepartment can replyto the customer
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SAP 2008 / Page 34
Invoice Upload in Accounts Payable
Customers canprovide their businesspartners with adownload of invoices(XML, PDF and/orCSV)
Its possible to directlyupload invoices (XMLand/or PDF) in theSAP AccountsPayables system
Documents areautomatically archivedand attached to theposted document
Accounting errors arereduced
Scanning of invoicesis no longer
necessary
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SAP 2008 / Page 35
Display balances and Line Items
Customers canview balance andline item infor-mation from FI-AR(transaction FD11)
Download ispossible in CSV orExcel format
Access is to amonthly sum-marization and isseparated accor-ding to receivab-les and payments
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SAP 2008 / Page 36
Open Item Display
Customers canview line itemdetail information
Customers candisplay accoun-ting documents inHTML, PDF orXML
Customers candownloadaccountingdocuments inXML, PDF format
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SAP 2008 / Page 37
Creation of Payment Advices
Customers canassign paymentsto invoices in andsend paymentadvice notes to thebiller
The assigneditems can bechanged up untilthe point when thebillers accountingclerk hasprocessed them
The responsible
accounting clerkcan access thepayment advicenotes from his SAPinbox
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SAP 2008 / Page 38
Balance Confirmation
Customers can(not) confirm totalbalances
They can give noreply or specifyreasons why theycannot process thebalanceconfirmation
They can eitherprint the list ordownload it in Excelor CSV format.
The returnedbalance compa-rison appears in theinbox of theaccounting clerkassigned in the SAPsystem.
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SAP 2008 / Page 39
Master Data
Customers candisplay andchange theiraddress, bank orcredit card data
They can grant orwithdrawautomatic debitauthorizations
They can modifytheir notificationpreferences
d d f
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SAP 2008 / Page 40
Extended Configuration Management
Customers canconfigure the webapplication to theirneeds
Settings can bemade for the userinterface, the usermanage-ment andcertain applicationfunctions
Technical set-tings can be madefor poolconnections, theBusinessConnector andthe JCo-Server
A d
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SAP 2008 / Page 41
1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
Bill Di P i M d
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SAP 2008 / Page 42
Biller Direct Processing Mode
SAP Biller Direct can be operated in various modes
Biller DirectStandard Mode
Biller DirectAgent Mode*
Biller DirectCall Center Mode
Biller DirectBalance Mode
* only available with FI-CA
Bill Di S d d M d
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SAP 2008 / Page 43
Biller Direct Standard Mode
The standardmode covers allfunctions thecustomer can usevia the Internet
Invoices andpayments aredisplayed in a lineitem overview form
Bill Di t B l M d
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SAP 2008 / Page 44
Biller Direct Balance Mode
The balance modeallows users toview balances andtransactions
The account ispresented to thecustomer like abank account
Transactions arepresented on thescreen chrono-logically in total,including bills inprocess, paid bills,credits andpayments
Oth Bill Di t P i g M d
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SAP 2008 / Page 45
Other Biller Direct Processing Modes
Call Center ModeMakes all the standard mode functions availableThe option exists of integrating SAP Biller Direct as a Java-basedsubcomponent in a call centerThe call center application can be expected to transfer the number ofthe business partner to the Web application
Agent ModeFor integration with collection companies
All standard mode functions are available to an agent who collectsreceivables on behalf of your companyThis mode is only available in conjunction with FI-CA
Ag d
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SAP 2008 / Page 46
1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
Buy side e Invoicing (Payer Direct)
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SAP 2008 / Page 47
Buy-side e-Invoicing (Payer Direct)
Architecture and User Management
Payer Direct uses the same architecture and user management as SAP Biller DirectIt is integrated with FI-AP (Accounts Payable) and provides suppliers with an entireinternet view on their accountThere are currently no separate enrollment functions available
Presentation LayerPayer Direct can be deployed in two ways:
as business package, i.e. as iViews within a SAP Portal (e.g. in the Supplier Portal)as stand-alone application on J2EE basis (like SAP Biller Direct)
Payer Direct povides a web based HTMLB user interface.
Buy side e Invoicing: Bills View
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SAP 2008 / Page 48
Buy-side e-Invoicing: Bills View
Suppliers can seeall of their invoicesin-cluding theirstatus (e.g. if theyare paid or not)
They can alsoview additionalpayment in-formation (e.g.check number)
Buy side e Invoicing: Bills View
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SAP 2008 / Page 49
Buy-side e-Invoicing: Bills View
Suppliers can seeall of the pay-ments scheduledby the payer(buyer)
They can alsoview a paymenthistory in order toexplain whichinvoices wereprocessed by thepayment
Buy side e Invoicing: Credits View
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SAP 2008 / Page 50
Buy-side e-Invoicing: Credits View
Suppliers can seeall of his creditsposted in thepayers system
Agenda
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SAP 2008 / Page 51
1. SAP Biller Direct Business Requirements2. System Architecture & Deployment Systems3. User Management4. Supported Business Processes5. Various User Modes6. Buy-side e-Invoicing (Payer Direct)7. Summary and Roadmap
Agenda
Business Benefits
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SAP 2008 / Page 52
Business Benefits
Lower cost of billing with no printing and postal charges
Efficient processing of payments and exceptionsMore precise cash management and improved liquidity planningBetter explanation of payment deductionsData integration with accounts receivable, accounts payable, cash managementand dispute management
Better customer retentionOpportunities for one-to-one marketingFewer accounting and settlement errorsImmediate access to invoice copiesNo changes of existing business processes
Productivity gain for A/R and A/P departments
New Release Strategy
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SAP 2008 / Page 53
New Release StrategyStabilizing the core while delivering continuous innovation
SAP ERP 6.0 is the Go-ToRelease for SAP R/3 Customers.
2006 2007 2008 2009 2010
SAP ERP 6.0
SAP NetWeaver
Enhancement Packages NextMajorERPRelease
Availability
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SAP 2008 / Page 54
SAP Biller Direct6.0 (part of SAP ERP 6.0)
Available since May 2006 (default shipment)Future functionality in Enhancement Package 2:BI contentPagination and searchUpload of invoicesMulti-backend supportDisplay of activity history
SAP Biller Direct 3.0 (part of SAP ERP 2004) Available since 2004
Availability
SAP Biller Direct at SONY UK
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SAP 2008 / Page 55
SAP Biller Direct at SONY UK
SONY UK runs SAP Biller Direct Enables self-service for dealer networkRapid implementation: 30 daysReduces call center volume for account status by 30%Enables greater focus on cash collections and disputeresolution
SAP Biller Direct augments our dealer portal withinvoicing and account management capabilities. Now, ourdealers have better visibility of account status and abilityto make payments electronically. This has enabled ourcustomer accounts team to focus their time on collectionsand dispute resolution, which will ultimately have a
positive impact on cash flow.
Matthew Jepp, General Manager, Finance, SONY UK
SAP Biller Direct at Ole Miss
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SAP 2008 / Page 56
SAP Biller Direct at Ole Miss
Were excited to offer SAP Biller Direct to students. We feel theylltake advantage of this payment option frequently. Right off the batwe had steady activity, with several thousands of dollars intransactions on some days.
Sam Thomas, Bursar, University of Mississippi
UNIVERSITY OF MISSISSIPPI runs SAP Biller Direct: Online bill presentment for students Secure payment option to register for classes
Students didnt wait for the officialannouncement to begin using the new service
SAP Biller Direct and SAP Dispute
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SAP 2008 / Page 57
SAP Biller Direct and SAP DisputeManagement at Reynolds & Reynolds
Reynolds & Reynolds runs SAP Biller Direct & SAP DisputeManagement
Invoice copy self service for customers andsales reps to avoid calls, reduce costs andincrease customer satisfactionDisputes are tracked company-wide and by business line
Automatic e-mail notification on disputeescalation
Sales reporting of dispute data
Weve made a corporate investment in SAP as our base
enterprise functionality. If you look at total cost of ownership,youll find that an integrated, flexible solution like SAP is theway to go.
Craig Braunschweiger, Director of Internal DeliverySystems, The Reynolds and Reynolds Company
SAP Biller Direct at Arcor
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SAP 2008 / Page 58
SAP Biller Direct at Arcor
ARCOR runs SAP Biller Direct
Electronic Invoicing via Arcor customer portalIncreased customer satisfactionSignificantly reduced efforts for invoicesReduced personnel costsImplementation with 90 man days external and 100 mandays internal effort
The electronic invoicing capabilities of SAP Biller Direct dosignificantly reduce manual process steps and do minimize effortsfor printing, paper and administration.
Thorsten Puzicha, Project Manager in Product Management, Arcor
Further Information
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SAP 2008 / Page 59
SAPNet /Service Marketplace /Public Web:
Use ALIAS: FSCM or erp-financials
Further Information
Direct Contact:
SAP ERP Application Solution Management
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Thank you!