birlasoft cx fsm sprint june 20 · integrated s/4 hana, crm and sap cloud for service via sap cpi...
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BirlasoftCXSPRINT FieldServiceRapidImplementationServicesforSAP®CommerceCloud
CertainOutcomesinUncertainTimes
40%- 60%Reductionin
ImplementationTime
100%Remote
DeliveryModel
50%ReductioninProjectCosts
SAPFieldServiceManagementDeployment
CXSPRINTFieldServiceTRADITIONALAPPROACH
Fixedfeeengagement
IntegratedS/4HANA,CRMandSAPCloudforServiceviaSAPCPIin10-12Weeks!
Allthefunctionalityandintegrationsnecessarytolaunchafullyintegratedsystem
Systemtrainingandcompletefunctionaldocumentationareincluded
Birlasoft’sCXSPRINT isalowcostrapidimplementationapproachdesignedtoreducecost,acceleratespeedtovalueandminimizingrisk,acrossSAP’sCustomerEngagementsolutionswithmultiplepre-buildfeaturesandintegration.
CXSPRINT FieldServicegivesorganizationstheabilitytodeploythefullyintegratedversionofSAP’sFieldServiceManagementforaslittleasonethirdtheimplementationcostofthefullSAPLaunchapproach.
Startatyourownpacewithapre-configured“Out-of-the-Box”solutiondesignedtokeepthescopesimple.CXSPRINT letsyoubuildandextend“As-youGo”tofityourbusinessneeds.
KEYFEATURES
FullyResponsive
StateoftheArtDesign
HighPerformance
DIFFERENTIATORS
IntegratedwithSAPServiceCloudorECC/S4
BENEFITS
SpeedtoValuewithMaximumImpactinMinimalTime
Costlywithexpensivechangerequests
Deploymenttimeframe:typically9to12+months
Toomanyconfigurationoptionscanbeoverwhelming,timeconsuming.
ComplexitydrivesrelianceonSIforfutureenhancements
Significantcostreduction
DataSecuritywithSAPFieldServicecloud
ImproveFieldServiceresponsetimes
Provenimplementationmethodology
Industryexpertiseandsolutions
What’sIncluded
• PerfectSelf-ServiceMoment
• RealtimeStatus,HistoryandReportingManagement
• OfflineMobileCapabilities
• Time,MaterialandMileageCapturewithCATSintegration
• ResourceSchedulingbasedonskills,geographyandavailability
• StandardIntegrationsforSAPECC/S4HANAandC4C
• APIframeworkforrapidintegration
• CPIIntegrationbetweenC4CandS4HANA
• DeployablesolutiondesignedspecificallyfortheSAPFSMCloud
• 20FieldServiceUsers
• Solutiontestingforquality/regression/performancetesting
• CXSPRINT HyperCarewarrantysupport– 10dayspost-launchincluded
• Technicalspecificationandtrainingdocumentation
• Optional:Birlasoft CXSmartAMS formaintenance,enhancementsandoptimization
SAPFSMFEATURES
ROUTEPLANNING/DISPATCH CROWDSERVICE SMARTFORMS S4HANA/C4C
INTEGRATION
EQUIPMENTS RESPONSIVEMOBILE(OFFLINECAPABILITIES)
USER/ACCOUNTMANAGEMENT
PARTINVENTORY GOOGLEMAPINTEGRATION
AIBASEDANDMANUALRESOURCESCHEDULING
STANDARDDASHBOARDANALYTICS
SERVICEREPORT&SIGNATURECAPTURE
Budget:FixedPrice$140KScope:FullyIntegratedandOperationalin10-12WEEKS!Approach:BestPracticeSAP®MethodologyleveragingBirlasoft’s UniqueToolsandAccelerators
TRAINING&POSTGO-LIVESUPPORT
PackagedSolutionfor CXSPRINT FieldService
WORFLOWRULESANDNOTIFICATIONSACTIVITYCHECKLISTS TIMEANDMILEAGE
APPROVALS
GlobalDeployment Capabilities• Multi-countrydeployments• Localcountryresources• AwardWinningAMSSupport
StrongValue Prop• Costeffectiveonshore/offshoremodel
• 16yr.SAPrelationship• Innovation,IPandoffshoreCOE
• DedicatedMarketingteam• CXReseller
OurSweet Spots• B2B/B2CCommerce+ProductConfiguration/VariantConfig,CPQ
• SalesCloud/CallidusCommissions• ServiceCloud• MarketingCloud
FullcomplementofCX skills• CREATIVE:Creative,UXandDigitalTransformation
• TECHNICAL:Onshore/offshoredevelopers• INTEGRATION:SAPECC,S/4and3rd party
FunctionalExpertise• MarketingCloud• SalesCloud/Commissions• ServiceCloud• CommerceCloud(CPQ,VC)• CustomerDataCloud• Qualtrics
Wedothe Plumbing• SAPCloudPlatformIntegration• LegacyDatahub• SAPS/4HANAintegrationknowledge
BirlasoftCXSPRINT
100+ CXprojectsandCounting
200+ConsultantsWorldwide
SAPS/4HANAandECCEnd-to-EndIntegration
ProvenResultswithDeepUX/UIDomainExpertise
25YearFootprintAcrosstheSAPLandscape
PartnerEcosystem:
TheBirlasoft Difference
CommerceB2BorB2C MigrationtoCommerceCloud(supportMoveprogram) Sales
Service FieldServiceManagement Commissions
Birlasoft PackagedSolutionsforSAPCustomerExperience
DeriveTransformationalValuewithourSmartAMSforCustomerExperience
Historically,AMSvendorshavecomeintoplaytohelporganizationsreducethecostofmaintainingthesolutions,increasetheoperationalefficiency,andfreeuporganizationalresourcestofocusonstrategicinitiatives,historicallycalled“Keepingthelightson”work.WithintelligentandautomatedSmartAMS,companies,canachieveproactivesupport,thusgaininginsightintoissuesbeforetheyactuallyimpactend-users.
Birlasoft’sSmartAMSKeyFeatures
KPIsFromSmartAMS
85%YoYCriticalIncident
Reduction
96%AdjustedSLAAdherence
40%ReductionB2RTransitionTime
22%ReductioninUserGeneratedTickets
inayear
29%YoYCycletime
reductionforuserticketresolution
28%ServiceRequests
resolvedpermonththroughAutomation
SmartAMSServicesManage GovernanceManagement
Run IncidentManagement,ProblemManagement,RequestManagement,SupportFunctions,ApplicationOperations
ContinuousImprovement TicketReduction,ProcessImprovement,ProductivityImprovement
Enhancements On-goingEnhancementRequests
Self-Managed Efficiency Transparency Scalable&FlexibleEngagementModel
ValueCentric
SeamlessTransitiontomanagedServices
CostOptimizationand360°CognitiveAutomationresultingingreateroperationalefficiency
ComprehensiveSLAsandKPIsaroundResourcing,qualityandtimeliness
Right-shoreCapabilitieswithCore+Flexdemanddrivenmodel
ValueHarvestingforBusinessAlignedContinuousImprovement
RESOURCES
Formingaleading$500MpubliclylistedEnterpriseDigitalandITServicescompanyPartofthe158YearCKBirlaGroup|$2BConglomerate
EnterprisetothePowerofDigitalBirlasoftcombinesthepowerofdomain,enterpriseanddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystem.Itsconsultativeanddesignthinkingapproachmakessocietiesmoreproductivebyhelpingcustomersrunbusinesses.Aspartofthemultibillion-dollardiversifiedTheCKBirlaGroup,Birlasoftwithits10,000engineers,iscommittedtocontinuingour158-yearheritageofbuildingsustainablecommunities.
Copyright©2020.Birlasoftanditslogo(s)aretrademarksofBirlasoft.Allrightsreserved.Allotherlogo(s)usedaretrademarksoftheirrespectiveowners.
TM
[email protected]|birlasoft.com|US+18889850301
Birlasoftcombinesthepowerofdomain,enterprise,anddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystems.
WhyBirlasoft?
ConnectwithyourBirlasoft CXExpertforafreePre-Assessmentontheprojectscopeorcontact:
JohnGoetz,SAPCXGlobalPracticeLead Anand Aboti,[email protected] [email protected]:+1-216-372-8656 M:+1-248-880-4043
June,2020
10,000+EmployeesGlobally
DevelopmentCenters – India(4)USA(1)| OperationsCenters–BrazilandUK
5Continents|14offices|27countries
2000+ConsultantsWorld-Wide
IndustryandAnalystRecognized
TrueDigitalExpertise
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