bis e governance

8/6/2019 Bis e Governance

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Why eGovernance?

Government can transform citizen service, provide access to information to empower citizens, enable their participagovernment and enhance citizen economic and social opportunities, so that they can make better lives, for themsel

nd for the next generation.

Governance Standards - Describes the standards and architecture for e-Governance applications

ramework for e-Governance - Information on National e-Governance Framework

Geographic Information Systems in E-governancelectronic Governance(e-governance) is tool by which citizens can communicate with government. Information andommunication Technologies (ICT) provides appropriate e-government solutions for citizens with the help of Geogr

nformation Systems (GIS). A user friendly GIS software like can play an important role in planningeveloping and implementation of government programmes by for example allowing creation of GIS enabled websitse of GIS in planning and monitoring of agricultural sectors and much more through digital governance.

ossible usage scenarios of in Urban Planning, Development

Find land use like residential, commercial, industrial, agricultural etc.

Find flood-prone areas, usar land and risk from other natural disasters.

Layout of roads, drainage system and water-connections, utility cables.

Access to park, markets, hotels, airport, railway-station, hospitals and schools.

can allow access to administrative records :

Land use private, agriculture, commercial.

Property owner-ship no, name of owner, name of area, present status, tax files, via their

geographical positions. Area wise Comparison of revenue collected and projected,according to the database.

ossible usage scenarios of to check power theft in the power distribution:

Link consumer billing system with power supplied to each 11KV->440V transformer, or feeder w33KV.

Match the money collected vs power supply of a specific area.

Identify and report leak points (area wise) with quantity of theft

Mark areas of major default for enhanced vigilance.

n the telecommunication sector for e.g. telephone exchanges information:

Number of levels, no. of pillars.

Lay out of cables, primary cables, leak points.

Load vs geographical area of an exchange.

no. of subscribes along with the capacity of that exchange.
http://egovstandards.gov.in/http://www.mit.gov.in/plan/framework.asphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.phphttp://www.mit.gov.in/plan/framework.asphttp://egovstandards.gov.in/


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For Agricultural sector e.g.:sugarcane

Agricultural Analysis

Depict variety and quantity of cane grown plot wise/grower wise/village wise/center wise.

Calculation of cane area to predict and calculate harvest.

Variety and type wise cane area can be shown.

Total cane production on the basis of average cane yield can be predicted.

IS enabled website for the Tourism Industry using . for e.g. in a city querieshould give:

Points of interest in a city with features and photographs.(mobility)

Places to stay along with the information needed.

Access to markets, parks, railway station, hospital, airport etc.

mproving the administrative processes

he Government shall undertake major administrative reforms, redefining its role, and recasting the structure andunctioning of its Administrative Departments to facilitate adaptation to IT. This exercise shall be carried out by remf redundancies, resource optimisation and rationalisation of rules and procedures to bring about transparency in wornd enhancing efficiency and productivity.

T Budget

ach Department, Corporation etc. shall earmark 3% of its budget for IT applications. This budget shall be spent foromplete transition to e-Governance by the year 2005. Individual organisation specific IT plans will be finalised by

1.3.2002. The allocated budget shall be spent on procurement of hardware, systems software, establishing IT centreetworking, web technology, development of applications software, training and technical consultancy, etc.

tate-Wide Area Network

he State shall establish a backbone network Manipur State Wide Area Network (MANNET) for voice, data and vidansmission and dissemination. The network shall be utilised for inter department connectivity, multi-user and multiervice facilities, video conferencing, file transfer facility, e-mail, on-line application processing, query and responsehe MANNET shall enable better communication, information sharing, allowing officials to work together moreffectively resulting in cohesive administration. Phased implementation of MANNET will cover strengthening thexisting/ future intranets at State Secretariat, C.M.'s Secretariat, Government Departments in the State Capital and 9istricts Head Quarters with existing NIC/DoT infrastructure. The second phase shall extend MANNET to all intraistrict networks and integrate the Sub-Divisions and Block Head Quarters. Private sector will be encouraged to

articipate in developing this network.
http://www.prithvitech.com/gis/pgis.phphttp://www.prithvitech.com/gis/pgis.php


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he MANNET shall be a secure Network for the State and will be through VSAT/Leased lines/ dedicated Optical Fibables/ Radio Frequency Links. It will feature

a. Capability for Video-conferencing between Secretariat and District Offices ( minimum 128kbps begin with ),

b. Network at District level and

c. Link to remote SDO/Block Offices to be connected by VSAT etc. This facility will improve supervand monitoring of District & Sub-Divisional HQs from State capital, save travelling time and cosand speed up communication.

epartmental Local Area Networks

he State Government Departments shall establish departmental Local Area Networks/ Intranets.

igitisation of Public Domain Information

ll public domain information like Official Gazette Notifications, Acts, Rules, Regulations, Circulars, Policies androgramme documents would be digitised and made available for electronic access on the Internet as well as in the fof CD-media. This process shall be introduced by the year 2002.

lagship/Proof-of-concept Applications

lagship applications will be developed as proof-of-concept applications for demonstration and building confidence her Departments. The applications shall be finalised by the High Powered IT Committee. These could be started inaxation, Treasury and Transport sectors.

ransaction automation and Information databanks

T application in (a) Transaction automation and (b) Creation of Information databanks will be mandatory for allepartments, Corporations etc. to achieve accountability and efficiency in administration. This process will be compy the year 2003. The different phases of Transaction automation for Revenue Generating Departments shall be:

1. Transaction computerisation in the Departments and

2. Extend payment facility at a single point.

MART Cards

he Government shall consider issue of Electronic SMART Cards to citizens with multi-functions that enable citizenteract with services, make payments and serve as ration card, driving licence and identity card etc. This shall betroduced on pilot basis in association with the private sector by the year 2003.

se of Manipuri

he State Government shall promote use of Manipuri in Information Technology to increase the outreach to the coman. For this purpose specific initiative will be taken for use of Manipuri in Computers and developing Webpplications.

Management Information System

n efficient Department-specific IT based Decision Support System/ Management Information System shall be evolbstract on all developmental parameters, revenue collections, agricultural inputs, irrigation facilities, power generat

nd distribution, social infrastructure etc. will be integrated in this system. Wherever citizen interface is involved, Wnabled applications will be developed. This initiative shall be supported by the Department of Information Technoloevelopment of this system shall be completed by the year 2003.

tandardisation of IT Infrastructure, data and applications

shall be mandatory for all Departments and Corporations to procure hardware, software, networking equipment etcccording to specifications and standardisation laid down by the IT Department. Standardisation of data shall also bearried out by organisations to the feasible extent. These steps shall enable integration of resources into the State Intreation of centralised data warehouses and compatibility on all systems which will reduce future costs of IT applicat

se of e-mail, bulletin boards and video conferencing

nternal communication will be improved by increasing use of e-mail, bulletin boards and video-conferencing in theovernment. Routine circulars, meeting notices, and minutes will be communicated through e-mail. Video-conferencill be used particularly with the District Offices.

se of GIS Technology


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IS shall be extensively used in integrating, analysing and visualising different types of data for spatial planning,nvironmental protection, utility management, traffic regulation etc. Digitised maps of Manipur already available wiepartments, Manipur University etc. will be utilised for providing GIS based services. Augmentation of digitised baaps shall be made as and when required.

Development of Portal Website

Portal website of the State would be set up by the IT Department which will interconnect the website of everyepartment and organisation who in turn shall develop their own websites. The portal site developed by the ITepartment shall be updated dynamically.

Government Notices on Website

ll Government tenders, employment news, public domain information and notices issued by Government for generaublic shall compulsorily be published on the Government website.

T Literacy in Government

he Government shall implement an IT Literacy Plan for its employees to achieve 100% IT literacy in the Governme005. IT literacy will have a minimum level of defined proficiency which will include word processing, e-mail, data c. Suitable incentive/disincentives shall be announced to achieve the desired level of proficiency. For all new empl

ppropriate level of computer literacy shall be made an essential requirement in the recruitment rules. This initiative e supported by IT Department and NIC. Use of e-mail, internet and computers in general shall be maximised.

Citizen Interface

ublic Information and Facilitation Counters in Government offices shall be set up so that public domain informationvailable without any delay and also for e-mail access into grievance and suggestion databases for citizens.

elivery of Public Domain IT Services

he State Government shall establish electronic delivery of services in the public domain in its departments, and makvailable these services on transaction fee basis to be charged from the users. Quality assurance for such delivery shallow well laid out norms.

eckoner eGovernance OverView

Governance is all about citizens and about Services. Services are meaningful if time bound and Time bound servicere possible only by blending Information & communication Technologies (ICT) and Government Processeengineering. We perceives e-Governance as a process & not as a product. It is a paradigm shift for all theakeholders i.e. Govt. buyers/users, citizens, facilitators & vendors. Ascomp Technologies eGovernance solutionrovides a wonderful application on Integrated Management Information System to integrate all your organizationrocess like File tracking, Complaints management, legal records, and any technical modules. E-Governance Solutiolectronic Governance is defined as giving Citizens the choice of when and where they access government informationd services. Putting the Citizen at the center of government means better services to citizens with more transparencyhis uses more and more of Electronics & Information Technology in many of the government functions. Why E-overnance:To make government more result oriented, efficient and citizen centered

Enhance good governance characterized by participation, transparency and accountabilityUse of new communication technologies and the Internet provide opportunities to transform the relationship betweeovernments and citizens in a new way contributing to the achievement of good governance goalsThe use of information technology can increase the broad involvement of citizens in the process of governance at alvels by providing the possibility of on-line discussion groups and by enhancing the rapid development and

ffectiveness of pressure groupsAdvantages for the government , government may provide better service in terms of time, making governance morefficient and more effectiveThe transaction costs are lowered and government services become more accessible


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eckoner e-Governance solution is built on n-tier architecture using latest window technologies and is truly web enaasy, and secured. Key features:User definable processesTightly controlled access rights at role & user levelTask flow enabled

Integrated with MS office using interoperability.Requires minimal training on line help is provided at each module level, screen level and field level.Totally secured and system and user wise audit trails

lectronic Governance thus, is the application ofnformationechnology to the processes of Government functioning toring aboutSimpleMoralAccountable

Responsive andTransparent Governance

Uses & Objectives of e-Governance: Integrating various Business Functions Defined Processes across the Board Process Automation Workflow based approach Minimal Manual Intervention Quicker Response Time Improved Monitoring

Productivity Gain Secure Central Repository of Information Online & Real time Information Availability Consolidated MIS reports Extending Services to the outside world over the WEBintegrating with website or Portal

ey Features of our e-governance Application:Web based (Run on LAN/ WAN/Mobiles/PDAs)Highly optimized and required low bandwidthWorkflow based/ task flow basedIntegrated modules (Shares common masters for bettertegration)Central Database with data coming from differentocationsApplication build with best/Latest technologiesIPR Ownership: Open for customization in Core of theroduct.Implementation by Core implementation team havingxperience in e-Governance applications and governmentomain.


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Reckoner e-Governance login interface logs in the userper the access rights given to him. Entry screen are userfriendly and provides online help to the user doing the e

Key Menus: Entry transaction pages Browser for each module or document types. Registers of each document. MIS reports User dashboards User mail boxes User task (pending for me)

omplaint management is a common process in

overnment organisations with direct public

elations and should be handled proactively with

mely closure and transparency. The System

rovides time bound acceptance of a complaint,

suing an acknowledgement, assigning unique

omplaints Token number, and subsequent

acking of complaint actions and resolution.

he System enables pro-active auto escalation

f pending complaints for either action orformation etc. Different reports are available

or tracking, actions taken and pendency on

omplaints. Complaints can be registered from

fferent Offices and are available to the

oncerned authorized staff for further action

nd monitoring.

omplaint Management System

omplaints can be entered in the central

atabase from different offices, site links, and e-

osks. The complaints are then allocated to the


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oncerned offices and subsequently to the field

fficer/Employee for action. Complaint status is

pdated as and when required and available all

cross the system for further reference.

omplaints will be marked New, Forward,

ssigned, Resolved, Closed, and Confirmed.

ocuments, files, video files, images can

e uploaded with the complaint details by

sing the document management server.

omplaint module has functionality for entering

he complaints by any office. It can be made

vailable to the external parties like individual

tizens, NGOs and other stakeholders through

eb browser based application.

rocess:

Complaint entry: Complaint entry documententered by the staff of any office who

eceived the complaint and all the details are

ut in the entry regarding complaint,

omplainant, industry details, subject matter,

omplaint description, Complaint category,

omplaint classification etc.

l the details are entered in the central

omplaint registry and a running serial number

allocated to each complaints. Duplicate

omplaints can also be grouped together for

ombined action report.

Allocation entry: These complaints are

located to the concerned office and unique

erial number is generated with prefix of office

ode from the complaint Browser. Moreover,

eld officer/employee processes the complaints

or further action.

Status updating: Field officer/employeeontinues to update the complaints until it is

esolved and confirmed by the complainant.

eld officer can attach soft copy of the action

aken reports and these documents can be

etrieved any time for reference.

Attachments: Complainant/User can attach

he documents to support the complaint or

esponsible officers or field staff can attach the

ction taken reports or status files or videos to

upport the closure of complaint.

Benefits:

Web browser based application. No need to install

deploy any application or setup.

Solution for Effective & Efficient Management of

Documents

Citizen/public Empowerment at All Levels.

Total elimination of All Duplication of Efforts

Tool for Improving Organizational Efficiency and fa

action on complaints.

Transparent Access to Information to Citizens/publ

Recording the flow of complaints in the organizatio Pendency Monitoring at all levels

MIS Reportschurning information out of data

Powerful search facility: Track/Search for any lette

file in the organization

Provide a tool for time bound service delivery in cr

areas like grievances handling

It has empowered the Administration to monitor th

status of the complaints and has also empowered th

citizen by building in the transparency.

It has assisted in evolving a mechanism for laying

down pragmatic citizens charter by incorporating

feedbacks from two vital stakeholders.

This will build a database, which can further be use

taking policy decision by doing qualitative analysis o

the data generated.

Well Defined Complaints Handling mechanism

Automated Systems

Assurance of Time Bound Delivery

Status Monitoring at all times

Updating the Citizen for Current Status


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eports:

pplication has number of reports available with

rill down option, where user can see the unit level

etails.

Nature wise region wise Complaint: A matrix

eport for nature and region wise details.

Category wise Complaint: Category wiseegregation of complaints.

Z-Category wise Complaint: Complaints marked to

ighest authorities.

Complaint Detail Report: Details of complaint

eceived

Complainant Details Report: Details of

omplainants who lodged complaints.

Complaint Responsibility: Region/Area wise

omplaints received.

Complaint Grouping: for same complaints received

om different complainants or sources.


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eckoner File

racking

ystem

verView

le Tracking

ystem

manages all the

ile movement

om One Desk/ne person to

ther and help

rganisation to

manage the

ow effectively

nd efficiently.

All the Files,

ocuments,

etters, memos,

eminders etc.an be

processed and

racked by the

ystem. FTS

elps in online

acking and

ast redressal or

cation

formation and

endency

monitoring more

ffectively by

roviding,

nline, a

plethora of

formation at a

lance.

ny organisation receives and despatch

tters, applications and other

ocuments. FTS solution caters to the

ntry and further processing of that

ocument across the organisation. The

ystem has comprehensive facilities for

managing all Inward-Outward related

unctions & single point classification of

l letters. The System would follow a

tandard procedure of file numbering &

nable file tracking, file movements

acking, pendency monitoring, etc.

All the Records will be

maintained in the system

about flow of documents in the

department, also all the

remarks and action taken by

the employees on a particular

document will be stored in the

system. When work on

particular document will be

over it will be outward from a

department. File Tracking

System will also provide very

Benefits:

Solution for Effective &

Efficient Management of

Documents

Staff Empowerment at All

Levels.

Total elimination of All

Duplication of Efforts

Tool for Improving

Organizational Efficiency.

Transparent Access to

Information to Citizens


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ased on Docket sheet. It would have

ery powerful search facility to locate a

e. File tracking system will allow users

o access the file location and monitor the

me. There will be a registry with each

epartment, all the letters will be marked

s inward and outward with departments

oncerned registry. System will allow

rganisation to create desks for different

epartments, each department can havemultiple desks, and these desks will be

rectly linked to the designations, which

ill be unique for every employee or

ead of the Departments. Once

ocument is assigned to the Designation,

can be assigned to various other

mployees in that department or to

nother desk in that department.

powerful technique / reports to

search any document at any

point of time. File Management

Manages Files/ Letters/

Memos, Circulars, Office

Orders, Applications, Bank

guarantee details and other

documents.

Marking to Desks/ Marking toEmployees.

Multiple marking to different

Desks or Departments at a

time.

Attach to Files or any other

documents.

Different status like pending,

in progress, action taken,

closed, attach to file with File

no. Dispatched and Closed etc.

Designed for Less Paper &

Paperless Office

Recording the flow of

document in the organizatio

Pendency Monitoring at a

levels

MIS Reportschurning

information out of data

Powerful search facility:

Track/Search for any letter file in the organization

Management of all Inward

Outward

Access Controls for softwa

modules mapped to

organization hierarchy

System Administration th

an independent module for

defining masters, process a

access settings.

ile Tracking System comprises of the following Process:

Registry Entry: all the details pertaining to the document/File are entered and system captures the

nd time details. System tracks new additions and also maintains historical data of earlier

ocuments/Files.

Marking to the Desk: The document/ Files can be marked to different Desks/ Departments/Designat

or further processing. The details of the process flow are captured and action/ Remarks and maintain

hroughout the process for each document/File.

Marking To Employee: The Desk head can mark the document to specific employee and system

aptures the action taken remarks and user login details.

Pendency monitoring: System allows user to work in time bound manner and escalate the documen

ansaction which are on hold for long time and provides information on the unfinished tasks with

easons.

File Tracking System Solution


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ashboard/Statistics

Window on multiple reports on one

creen

User can see details by expanding

Major transactions are shown in top

ecords

eports

Letter At Desk Report

FTS Report

Sender Category Report

Mode Of communication Report

Escalation Report

Pendency monitoring

Master

Desk master

Automatic Association of employees with

he Desk.


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Designation master/ Department linking

ith the Desk.

File type/ File master.

Sender category master, Letter type/

atter category

Mode of communication master